Associate Principal Engineer (Cloud Infra)

BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.

Job Overview

We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

1 to 3 years of experience in a Renewal Specialist or similar role

Strong understanding of software solutions and the renewal process

Excellent communication and interpersonal skills

Customer-centric approach with a focus on delivering high-quality service

Ability to build and maintain relationships with customers

Strong problem-solving and negotiation skills

Ability to work collaboratively in a cross-functional team environment

Proficiency in CRM software and MS Office

Attention to detail and strong organizational skills

Roles and Responsibilities

Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction

Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues

Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions

Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns

Track and monitor customer accounts, identifying opportunities for upselling and cross-selling

Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities

Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning

Maintain accurate and updated customer information in the CRM system

Job Summary:

We are seeking an experienced and results-driven Sales Manager to lead our sales efforts in the USA region. As a Sales Manager, you will be responsible for building a GTM playbook, driving revenue growth, building strong customer relationships, and expanding our market presence in the USA. You will work closely with the executive team to develop and execute effective sales strategies, manage a high-performing sales team, and achieve ambitious sales targets. 

Responsibilities:

Develop and implement a strategic sales plan to achieve sales targets and drive revenue growth in the USA region.

Identify and target key prospects, build and maintain a robust sales pipeline, and effectively manage the entire sales process from lead generation to closing deals.

Build strong relationships with key decision-makers, stakeholders, and potential clients to understand their needs and position Upcred.ai's solutions effectively.

Lead and manage a sales team, providing guidance, coaching, and support to ensure individual and team success.

Monitor market trends, competitive landscape, and customer feedback to identify business opportunities and drive product enhancements or new product development.

Collaborate closely with cross-functional teams, including marketing, product management, and customer success, to align sales efforts and ensure a seamless customer experience.

Prepare and deliver compelling sales presentations, proposals, and contract negotiations to secure new business.

Track sales performance, analyze sales data, and generate regular reports for management, providing insights and recommendations for improvement.

Represent Upcred.ai at industry events, conferences, and networking opportunities to build brand awareness and generate new leads.

Requirements:

Proven track record of success in sales, with at least X years of experience in a B2B sales role within the financial technology or software industry.

Deep understanding of the financial technology industry, particularly in credit assessment and lending solutions.

Strong network of contacts within the financial industry, including banks, credit unions, and lending institutions in the USA.

Experience in managing and leading a sales team, with a track record of achieving sales targets and driving team performance.

Excellent communication, negotiation, and presentation skills, with the ability to effectively convey complex ideas to clients and stakeholders.

Results-oriented mindset with a focus on customer satisfaction and business growth.

Proactive, self-motivated, and able to thrive in a fast-paced, dynamic environment.

Willingness to travel within the USA as needed.

Benefits:

Competitive salary and attractive ESOPs structure.

Comprehensive benefits package, including health insurance, retirement plans, and vacation time.

Opportunity to work with a talented and passionate team in a collaborative and inclusive work environment.

Chance to be part of a fast-growing fintech company and make a significant impact in the industry.

Access to ongoing professional development and growth opportunities.

• Ability to work in an existing codebase and collaborate with a diverse team
• Experience in building enterprise-scale backend REST APIs with frameworks such as Nest.js & Express.js using an API-first paradigm
• Intimate knowledge of crafting highly performant database queries
• Hands-on experience implementing relational database structures, including tables, indexes, views, etc.
• A mindset towards building systems for the cloud and DevOps fundamentals
• Working knowledge of cloud infrastructure services is good to have. If not then willingness to learn should be there.
• Focus towards building security, performance, and scalability into services from the beginning
• Experience with debugging code and troubleshooting technical issues in order to craft appropriate solutions

• Bachelor of Engineering or Masters Degree in Computer Science
• MEAN stack developer with
• Experience in software development, prototyping, functional analysis, integration, and testing.
• Experience with Javascript and RESTful technologies including building RESTful APIs
• In-depth understanding of the JavaScript programming languages especially Angular and node.js and the ability to peer review other engineer's code constructively
• Highly skilled at problem-solving, unit-testing, and debugging.
• Expert understanding of best practice engineering principles for building MEAN applications.
• In-depth knowledge of database systems and an understanding of data structures, data normalization, and query performance considerations. Particularly Non-Relational/NoSQL databases including MongoDB.
• Automated unit testing and CI experience
• Ability to effectively communicate technical concepts pictorially, orally or in writing.
• Docker experience desired
• Ability to learn business rules quickly by reading requirements, engaging in conversation, or reverse engineering.
• Expertise in source code control and versioning concepts.

SDE- Mobile

Skills: Xamarin,C#, MVVM.MVp,Data Structures, Native App development

Experience: 5 -8 Yrs

Education: B.Tech/B.E(Mandatory)

Status: Open

 Mobile Dev, 5+Years  Xamarin, C#,NativeAndroid / iOS development using Xamarin, BLE communication