
Be the voice of the customer internally
Understand needs - even those that the customers themselves may not realize
Stay on top of changing trends and strategic priorities through in-depth data analysis to predict customer behavior
Know the customer: Deeply understand customer behaviour, develop new customer insights
Own the business: Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them
Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc.
Work with teams to get the best possible selection & sellers onboarded.
Own cost improvement and overall portfolio management
Manage in store promotions along with brands - make brands partners in customer communication

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Here is the Job Description -
Location -- Viman Nagar, Pune
Mode - 5 Days Working
Required Tech Skills:
● Strong at PySpark, Python
● Good understanding of Data Structure
● Good at SQL query/optimization
● Strong fundamentals of OOPs programming
● Good understanding of AWS Cloud, Big Data.
● Data Lake, AWS Glue, Athena, S3, Kinesis, SQL/NoSQL DB
Job Title: Customer Success Manager
Location: Baner, Pune
About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions
to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a
mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.
Our Culture:
At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.
Role Overview:
As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,
retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.
Responsibilities:
● Customer onboarding: help them set up product configuration and upload data
● Conduct product training for key stakeholders in the customer organization
● Drive adoption, improve customer satisfaction, and work with our customers to
generate new business (upsell and cross-sell)
● Minimize customer churn, maximize retention and create great customer experience
● Contact customers to explain new features and help them upgrade to new plans
● Collect customer references, testimonials and create case studies
● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features
● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
● Help customers map Truein to their existing policies and processes
Requirements:
● 5+ years years of experience in SaaS or software product company in acustomer-facing roles
● Previous experience working with enterprise customers
● Process-oriented and analytical
● Excellent verbal and written communication skills
● Strong empathy for customers and passion for growth
● Passion for solving client challenges and commitment to client delight
● Result-oriented and has great attention to details
● Bachelor's degree or equivalent experience in Computer Science or related field
Good to have:
● Experience dealing with International customers
● Has worked with growth stage startup
● Education background of Technology + Management studies
You will get:
● Competitive compensation package and benefits
● Work closely with and be part of a truly amazing team
● Join a fast-growing company early, make a difference and enjoy the ride
● Challenge yourself and take your career to the next level
Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Produce well-researched content for the brand online and in print
• Led the Conceptualization, Creation, and Implementation of Digital Media Campaigns as well as Media Campaigns
• Organize writing schedules to complete drafts of content or finished projects within deadlines
• Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content
• Follow an editorial calendar, collaborating with other members of the content production team to ensure the timely delivery of materials
• Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, Newsletters and blogs
• Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement
• Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results
Requirements
• Proven record of excellent writing demonstrated in a professional portfolio
• 2+ years of experience in Content creation
• Impeccable grasp of the English language, including idioms and current trends in slang and expressions
• Ability to work independently with little or no daily supervision
• Strong interpersonal skills and willingness to communicate with clients, colleagues, and management
• Ability to work on multiple projects with different objectives simultaneously
• Strict adherence to the style guides of the company and their policies for publication
• Good time management skills, including prioritizing, scheduling, and adapting as necessary
• Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint
• Familiarity with each requirement and the company's brand image, products, and services


We are seeking an experienced Technical Lead with expertise in the MERN (MongoDB, Express.js, React.js, Node.js) stack to join our dynamic team. As a Technical Lead, you will play a pivotal role in leading the development of cutting-edge web applications. You will collaborate with cross-functional teams, mentor junior developers, and contribute to architectural decisions.
Responsibilities:
- Technical Leadership:
- Lead a team of developers in the design, development, and deployment of high-quality web applications.
- Provide technical guidance, mentorship, and support to team members.
- Take ownership of the technical architecture, ensuring scalability, reliability, and maintainability.
- Development:
- Hands-on development using the MERN stack to build robust and scalable web applications.
- Collaborate with the team to define technical specifications and implement solutions according to requirements.
- Code Review and Quality Assurance:
- Conduct code reviews to ensure adherence to coding standards, best practices, and architectural guidelines.
- Implement and maintain automated testing processes to guarantee the quality of deliverables.
- Technical Strategy:
- Collaborate with product managers, designers, and other stakeholders to define technical requirements and priorities.
- Contribute to the development of the technical roadmap and ensure alignment with business goals.
- Problem Solving:
- Identify technical challenges and provide innovative solutions.
- Troubleshoot and resolve technical issues as they arise.
- Documentation:
- Create and maintain technical documentation including architecture diagrams, API specifications, and system documentation.
- Stay Updated:
- Keep abreast of industry trends, emerging technologies, and best practices in web development.
Requirements:
- Bachelor's or higher degree in Computer Science or a related field.
- Proven experience as a Technical Lead or Senior Developer with expertise in the MERN stack.
- Strong proficiency in MongoDB, Express.js, React.js, and Node.js.
- Proficient in front-end technologies such as HTML, CSS, and JavaScript.
- Experience with version control systems (e.g., Git).
- Familiarity with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker).
- Excellent problem-solving and analytical skills.
- Strong communication and leadership abilities.
- Ability to work collaboratively in a cross-functional team environment.

About Our Client
It is a last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises.
Our Client aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. Our Client works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan.
The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.
Our Client, as a brand, is known as one of the market leaders in the enterprise segment, and first movers to identify and empathize with the underserved urban trucker community, playing a huge role in making them a part of the mainstream economy. This series-B funded tech-logistics company aims to disrupt the primitive $35bn+ urban-logistics industry by leveraging technology and help enterprises to reach consumers faster.
Our Client is India's largest enterprise urban-logistics provider in India, with 55,000+ Light Commercial Vehicles on its platform.
Why Our Client?
1) Young Startup growing and well funded.
What will I do?
- Designing user flows and converting them into logical entities in the code.
- Integration of user-facing elements developed by front-end developers with server-side logic.
- Designing Database schemas.
- Building reusable code and libraries for future use
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Design and implementation of data storage solutions
What skills should I have?
- 3+ years of experience in Backend Development.
- Language: NodeJs
- Additional knowledge of Python will be a plus
- Understanding of microservices architecture.
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Management of hosting environment, including database administration and scaling an application to support load changes
- Data migration, transformation, and scripting
- Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
Junior .Net developer
Key responsibilities: ❖ Give and Take the new technology training ❖ Develop and Unit test assigned tasks as per UI Mockup ❖ Provide daily progress report to seniors ❖ Keep task status up to date in project management ❖ Write the acceptance criteria based on the user story Experience in development of web applications ❖ Must have strong hands-on experience in ASP.Net MVC with jQuery and Ajax ❖ Must have a clear Concept of OOPS ❖ Must be able to write efficient SQL Stored Procedure ❖ Good to have Experience of Microsoft Azure Deployment ❖ Should have a good understanding of Agile Methodologies ❖ Quickbooks Project ❖ Must have knowledge of accounting.
Technical Skills: Primary Skill ❖ Must have strong hands-on experience in ASP.Net MVC, SQL Server ❖ Must be able to practically use the OOPS concept in c# 20 Designation Junior Software Developer Department .Net Experience Required 0 to 2 Years Reporting to Senior Software Developer Employment Type Full time Location Ahmedabad ❖ Must know CRUD operations using EF or Ado.net with Stored Procedure ❖ Should have the debugging skill.
Secondary Skill :❖ Should have a good understanding of Agile Methodologies ❖ Should pay good attention to details ❖ Having a Proactive attitude would be added as an advantage


Responsibilities
- Design and build applications for iOS platforms
- Ensure performance and quality of the application
- Collaborate with cross functional team to define and design the app
- Perform checks on correct functionality of app
- Integrate application with backend tools such as cloud, APIs and push notifications
- Responsible to help maintain code quality, organization and automation
- Responsible for providing prototypes and proofs of concepts
- Use encryption tools to safeguard content
- Expert in Objective-C or Swift programming
- UI and UX experience
- Proficiency with 2D and 3D graphics frameworks
- Experience with iOS frameworks
- Adept with benchmarking and modification
- Familiar with Apple's design principles and interface guidelines
- Proficiency with offline storage, threading and performance tuning
- Knowledgeable of clouds message API and push notifications_



Position: Senior Software Engineer
Location : Gurgaon ( WFH untill Pandamic )
You'll be responsible for developing web applications for managing various working aspects of e-commerce, warehousing & supply chain systems. Your primary focus will be the development of server-side logic and client-side interfaces, ensuring high performance and responsiveness to requests from the front-end.
Responsibilities:
● Design, develop, test, deploy, and maintain highly scalable user-facing software applications.
● Participate in business discussions and present software solutions to their various problems.
● Coordinate full cycle product development activities with executive management, product management, quality assurance, support, and operations teams.
● Build software modules, libraries, and frameworks that support complex back-end applications as per the specifications and on time.
● Design schema for SQL and NoSQL database.
● Setup metrics tracking and inspect server code for speed optimization.
● Assign tasks to team members and gauge progress of various projects.
● Should open to work on PHP/Laravel.
Requirements:
● 4+ years hands-on experience on writing and deploying production quality code.
● Solid foundation in computer science with strong competency in data structures, algorithms and software design.
● Have created enterprise level applications in any programming language.
● Professional experience using PHP, Python and Golang among others.
● Development experience with Unix/Linux.
● Strong Experience with relational SQL and NoSQL databases.
● Hands on experience in using AWS technologies like EC2, lambda functions, SNS, SQS and worked on serverless architecture.
● Follow right back-end engineering practices and desire to continually keep up with its advancements.
● Constantly improve product quality, security, and performance.
● Experience in leading the team and working with cross-functional teams in a dynamic environment is a plus.
● Domain knowledge of warehousing operation related processes and ecommerce workflows is preferred.
● Should open to work on PHP/Laravel.
Job Description:-
- IT/Web/SEO/Software service sales experience in International Market, Ability to generate lead by own, send proposals, well versed communication with International Clients. Capable to gather inquiry through LinkedIn.
- Achieve their target at any cost.
- Required Candidate profile Must have Knowledge in Web development and Digital Marketing services and software sales. Generating business from new accounts and existing accounts.
- Excellent communication skills.
- Confident, presentable & smart candidates.





