Position: Customer care Executive (International)
Position Overview:
We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.
Qualifications:
1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus).
2. Fresher or Experienced
Responsibilities:
1. Handle outbound and inbound calls to customers located in various international regions.
2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
3. Maintain professionalism and courtesy while communicating with customers at all times.
4. Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.
5. Document all customer interactions and transactions accurately in the company's database.
8. Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
9. Adhere to all company policies, procedures, and compliance regulations.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Epiv solution and services
About
Epiv Solution And Services is a multi-channel and global Marketing & Advertising firm. Our integrated solutions are focused on B2C and B2B services.
Our expertise always helped business to business media, publishing, marketing & technology companies by providing full funnel lead generation solutions. Top to bottom lead management to increase ROI of the clients, high qualify leads will be delivered on performance based prospecting options.
Candid answers by the company
IT Service
Company social profiles
Similar jobs
Job Summary:
We are looking for a highly driven QA Lead (Manual Testing) with 4 to 5 years of experience who can own end to end QA for projects.
The ideal candidate should be a strong manual tester with excellent communication skills, capable of collaborating with cross-functional teams and ensuring high-quality product delivery.
Key Responsibilities:
● Take end-to-end ownership of QA activities for assigned projects
● Understand business requirements and translate them into test scenarios and test cases
● Prepare test plans, test strategies, and effort estimations
● Design and execute manual test cases covering functional and non-functional requirements
● Perform functional, regression, integration, and system testing
● Identify, log, track, and verify defects; ensure timely closure with development teams
● Manage and execute testing using test case management tools
● Collaborate closely with developers, product managers, and stakeholders
● Communicate test progress, risks, and quality metrics clearly to leadership
● Drive release readiness and support production deployments
● Maintain and update test documentation, test cases, and reports
● Mentor junior QA members and provide guidance when required
● Suggest and implement process improvements in testing practices
Required Skills:
● Strong hands on experience in Manual Testing (Web/Application)
● Solid understanding of STLC & SDLC
● Experience in test planning and estimation techniques
● Expertise in writing detailed test cases, scenarios, and bug reports
● Hands on experience with defect tracking & project management tools (JIRA mandatory)
● Experience with test case management tools (TestRail, Zephyr, etc.)
● Excellent communication and stakeholder management skills
● Strong analytical and problem-solving abilities
● Experience working in Agile/Scrum environments
● Ability to drive QA activities for a project independently
What We’re Looking For:
● Strong ownership mindset with attention to detail
● Excellent verbal and written communication (must-have)
● Ability to handle multiple stakeholders and deadlines
● Self-driven and proactive in identifying risks and issues
Python
PostgreSQLOverview:
We're looking for a Full Stack Developer with strong backend expertise who can build,
manage, and scale AI-driven products end to end. You'll play a critical role in designing
scalable architectures, optimizing performance and cost, and building robust AI and agentic
systems.
Responsibilities
1. Architect and build scalable backend systems using FastAPI, PostgreSQL, and Redis.
2. Design, develop, and maintain AI-driven applications, integrating multiple LLMs, APIs,
and agentic frameworks.
3. Implement vector databases (pgvector, Qdrant, etc.) for RAG and AI memory systems.
4. Orchestrate multi-agent AI systems with LangChain/LangGraph, including function
calling, agent collaboration, and monitoring.
5. Build and integrate RESTful APIs for frontend and external use.
6. Manage DevOps workflows, including CI/CD, cloud deployments (AWS/GCP), server
scaling, and logging/monitoring (Sentry).
7. Optimize application cost, latency, and reliability, balancing speed with LLM call
efficiency and caching strategies.
8. Collaborate with product, design, and AI teams to translate business requirements into
high-performing tech.
9. Maintain documentation and ensure code quality with tests, reviews, and async-first
architecture.
10. Contribute to frontend development (React + TypeScript) when necessary, ensuring
seamless API integration and data visualization.
Requirements
Core Skills
• Strong proficiency in Python and FastAPI.
• Experience with PostgreSQL (including pgvector) and SQLAlchemy (async).
• Solid understanding of Redis, RQ (Redis Queue), and caching mechanisms.
• Proven experience integrating LLMs and AI APIs (OpenAI, Anthropic, etc.).
• Hands-on experience with LangChain / LangGraph, RAG pipelines, and agent
orchestration.
• Experience working with cloud platforms (AWS / GCP) and managing file storage (S3).
• Familiarity with frontend stacks (React, TypeScript, Tailwind, Zustand).
• Working knowledge of DevOps: Docker, CI/CD pipelines, deployment automation, and
observability tools (Sentry, Mixpanel, Clarity).
Bonus / Nice to Have
• Experience building agent monitoring dashboards or AI workflows.
• Prior experience in startup or product-based environments.
• Understanding of LLM cost optimization, token management, and function calling
orchestration.
• Familiarity with external API integrations like BrightData, Hunter.io, Adzuna, and Serper.
• Experience building scalable AI products (e.g., chatbots, AI copilots, data agents, or
automation tools).
Mindset
• Startup-ready: comfortable working in fast-paced, ambiguous environments.
• Deep curiosity about AI systems and automation.
• Strong sense of ownership and accountability for shipped products.
• Pragmatic and cost-conscious in architectural decisions.
• Excellent communication and documentation skills.
As a Senior QA Engineer, you will develop and execute exploratory manual and
automated tests to ensure product quality on both iOS and Android devices. You will
read, review, run test cases and capture screenshots of successful or unsuccessful
test activities for in-house mobile applications, web applications and operations
systems enhancements. You get to work with some of the best minds in the industry
at a place where opportunity lurks everywhere and in everything.
• Analysing and evaluating functional and technical requirements to determine
the scope of the functionality to be covered by testing.
• Responsible for designing and executing tests, reporting and tracking defects,
responding to inquiries, supporting UAT and other tasks pertaining to the QA
team.
• Analyse test results, leverage troubleshooting skills to assist with defining root
cause, and perform re-testing after defects are addressed.
Responsibilities
Your responsibilities are as follows.
• Review requirements, specifications and technical design documents to
provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open-source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet
client needs
• Liaise with internal teams (For e.g. developers, project and product managers)
to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to
implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
• Minimum 5 Years of experience in a Mobile Application Testing Space (Hybrid
is preferred)
• Proven work experience in software development
• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test
cases
• Hands-on experience with both white box and black box testing
• Experience working in an Agile/Scrum development process
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
• Developing automation test scripts for mobile application
• Ability to understand financial and operational modules, business processes,
and underlying table structures
• Familiarity with online banking applications: Web or mobile platform based
• Experience with performance and/or security testing is a plus
• Knowledge of bug tracking software, preferably JIRA is a plus
• Knowledge of automation testing using Selenium is a plus
• Ability to work independently with minimal supervision
• Solid understanding of QA methodology and practices, within SDLC
• Intrigued by technology and new applications
• MS Office skills
• Effective communicator
• Team player.
iOS App Development
Objective C
Swift
Python
Django
Flask● Follow due SDLC process for different phases of
development like design, development, unit testing,
maintenance
● Understand the requirements clearly from Functional
specs and future roadmap
● Write and update software design specs for the
solution
● Participate and invite peer review for design and
coding
● Support the automation requirements of continuous
integration and continuous deployments
● Handle customer escalations and special requests in a
timely manner
● Work with the rest of the team in a professional manner
and show ownership and commitment.
Qualifications and Required Skills:
● 2+ years experience in Software development
● In-depth knowledge of database technologies (SQL and
NoSQL)
● Proficiency in Python/Django framework
● Experience building RESTful APIs and knowledge of
RESTful design patterns
● Well versed with the complete Software Engineering Lifecycle.
● Strong Software development fundamentals including OOPS,
MVC, General Algorithms, Design Patterns etc.
● Good debugging and problem solving skills
● Analytical skills.
● Algorithmic and structured thinking.
● Works effectively within a collaborative team environment
● Good communication skills and positive attitude
Other Benefits:
● Insurance - Medical Insurance Coverage of 3,00,000 for
individual, spouse and kids. *Option of including parents and
higher coverage amount of 5,00,000
● Professional Development - Reimbursement towards relevant
courses that can help you grow your career and build your
knowledge level.
● Food - Lunch, Tea and Snacks. All you can eat!
● Work Culture- Flexible Result Oriented Work Environment
● Dress - We aren’t buttoned down. Wear anything you’re
comfortable in.Wear any comfortable dress you like to the office
– and be as comfortable at work
● Foosball - Whether you want to pick up the game or master
your skills, you’ll find plenty of people to play with
● TGIF - We’ll find something to do at the end of each week. Work
hard, party harder!
* Responsible for creating easy to understand, well-presented and appropriately illustrated
content for the Finxera product technical documentation.
* Responsible for updating all Finxera product related documentation including technical help
documentation related to product APIs and editing existing materials for changes in scope /
content etc.
* Create Finxera Release Notes in a timely fashion for use by customers and employees.
* Organize material and complete writing projects in a clear, concise style and maintain
multiple revisions of product documentation.
* Work closely with Product Management, Development, Customer Support and Internal
customers to review product functional specifications, QA documentation and test product
releases to fully grasp and create product feature documents.
* Excellent technical writing skills and ability to peer review technical documents for grammar,
content and style of writing.
* Adhere to all Company security policies, standards and procedures in the performance of job
duties.
* Plan and execute end-to-end content development activity.
* Standardize the content across platforms.
* Revise documents and provide updates as necessary.
Performance Standards:
* Bachelor's degree in a technical or communications field
* Ability to manage multiple deliverables independently within tight deadlines
* Extensive experience of technical documentation
* Strong team player with excellent communication skills
* Experience in making challenging, complex ideas, concepts, and tasks understandable and
engaging to diverse set of stakeholders. Maybe that means you have past experience as a
technical writer, or maybe it means you come from the world of teaching, curriculum
development, scientific journalism, or some other realm.
Good to have:
* Background with banking or other finance is a plus.
* Experience documenting cloud-based enterprise software.
* Understanding of data management concepts.
* Experience using and documenting analytics tools.
C# Strong written communications especially related to articulating technical specifications 4+ years’ experience with Microsoft Dynamics 2016/365 CRM
Experience in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS including plugins, scripting and form creation
Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
Familiarity with Data Export Service and Azure SQL SSIS or other ETL technologies
Experience with CRM API, REST/ODATA and SOAP endpoints (preferable)
Building and configuring CRM forms, views, dashboards and workflows
Create Solution design to address client business, interface and performance requirements
Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions based on MS CRM, 3rd parties and customizations
Create functional requirement and functional design for customizations
Create estimates for implementation tasks
Provide MS Dynamics SME expertise to client and mentor team members
Data migration (Data mapping) from external systems into MS CRM
PHP
Laravel- Strong knowledge of PHP web frameworks like Laravel and working on other skills.
- Strong knowledge of MYSQL, RDBMS
- Familiar with Apache Configuration
- Experience in object-oriented PHP programming
- Understanding of MVC design patterns
- User authentication and authorization between multiple systems, servers, and environments
- Strong knowledge of the common PHP or web server exploits and their solutions
- Creating database schemas that represent and support business processes.
The maximum notice period considers being 30 days.
Male candidates will be considered in the development profile.
The mode of Interview will be telephonic and the final round will be on Skype.
React.js
Javascript
HTML/CSS
NodeJS (Node.js)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon