
Position: Customer care Executive (International)
Position Overview:
We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.
Qualifications:
1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus).
2. Fresher or Experienced
Responsibilities:
1. Handle outbound and inbound calls to customers located in various international regions.
2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
3. Maintain professionalism and courtesy while communicating with customers at all times.
4. Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.
5. Document all customer interactions and transactions accurately in the company's database.
8. Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
9. Adhere to all company policies, procedures, and compliance regulations.

About Epiv solution and services
About
Epiv Solution And Services is a multi-channel and global Marketing & Advertising firm. Our integrated solutions are focused on B2C and B2B services.
Our expertise always helped business to business media, publishing, marketing & technology companies by providing full funnel lead generation solutions. Top to bottom lead management to increase ROI of the clients, high qualify leads will be delivered on performance based prospecting options.
Candid answers by the company
IT Service
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Timings: 2:00 pm to 10:00 pm
Location: Work from Office, Lucknow
Working Days - 5 Days
Required Skills:
- HTML email creation & designing using Zoho Campaign
- Webinar: Run webinars using Zoho webinar and/or a similar platform
- Content creation: Ability to write blogs, scripts for videos, create infographics.
- Basic video editing skills
Responsibilities:
WEB PAGES:
Design and create webpages using Wix to enhance the company's online presence and user experience.
GRAPHIC DESIGNING:
● Generate engaging and visually appealing creatives for special occasions such as birthdays, holidays, and festivals using Canva.
● Design marketing materials and creatives for the company using Canva designs to maintain brand consistency and enhance brand awareness.
HTML EMAILS USING ZOHO CAMPAIGN:
1. Compile and curate 2 newsletters monthly.
2. Create Sales HTML emails monthly.
3. Coordinate with various departments to gather relevant information and updates for inclusion in the newsletter.
4. Manage the distribution and delivery of the monthly newsletter
- 3+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem solving
Good to Have Skills:
- 3+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.

Salesforce Commerce Cloud (SFCC / Demandware) platform.
• Overall 8+ years of Software development experience including a Minimum 3-4
years of real-world experience developing, deploying, scaling, and maintaining SFCC
based web apps
• Knowledge in cloud-based services and/or service-oriented architectures
• Productive in contemporary JavaScript development environments. Qualified
candidates have real-world experience in the development life cycles of complex single
page applications and are comfortable working with modern frameworks like Bootstrap,
React, NodeJS.
Senior Software Engineer - Backend: Innovation Accelerator
Cloudera is looking for a passionate Backend Software Engineer to play a key role in advancing Cloudera’s database offerings across multiple cloud providers. Since its origin, Cloudera has enabled several enterprise organizations to effectively manage and use their data using the on-premise infrastructure. We are now building software solutions that enable our customers to leverage cloud infrastructure to facilitate their growing data needs, and thereby accelerating Cloudera’s next stage of growth.
At Cloudera, our culture, our ethos, is centered on our values. We're here not only because we're experts at what we do, but also because we hold these values in common.
We are always moving forward. We believe in open. We are empathetic. We believe in We.
The Team
The team is a new and growing Innovation Accelerator that is exploring new ideas to expand the business. As part of the team, you will work on innovative projects that are fast paced and iterate quickly. You will learn about the modern data stack ecosystem. You will also be involved in every stage of the project - from ideation to delivering products and features to customers. Cloudera customers include the largest banks, telecom providers, and companies in pharma, financial services, retail, manufacturing, oil and gas and government.
You will:
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Build robust and scalable data infrastructure software
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Design and create services and system architecture for your projects
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Contribute to and provide feedback to other team members
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Improve code quality through writing unit tests, automation, and code reviews
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Brainstorm and contribute ideas to our technology, algorithms and products
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Work with product, design, customer-success teams to understand end-user requirements, formulate use cases, and translate those into effective technical solutions
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Dive into challenging technical problems and successfully deliver results
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And since we believe in high quality software engineering environments, you likely have:
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Worked with a team of designers/engineers who reviewed each other's code/designs and held each other to an extremely high bar for quality of code/designs
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Be comfortable providing estimates and sticking to estimates!
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Written unit tests and testable code
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Depended on continuous integration, and participated in build and release processes
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Own the quality of the code you wrote even (especially!) when it is running in production
You have:
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Bachelor's/Master’s degree in Computer Science or related field/experience
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5+ years of experience building software
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Experience building distributed systems/databases
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Experience with one or more of the following:
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Nodejs, Python, java
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Cloud services like Amazon Web Services, Google Compute Platform, Microsoft Azure
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Kubernetes
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Business Development Manager- Job Description
Responsibilities
- Lead generation through various marketing activities, cold call and networking.
- Meet potential clients by growing, maintaining, and leveraging your network.
- Developing sales plan, prospecting / identification of opportunities, customer presentations, managing RFI / RFP responses, and winning opportunities.
- Achieve set targets in terms of revenue, profitability, collection and other result areas.
- Work with technical team and other internal colleagues to meet customer needs.
- Arrange and participate in internal and external client debriefs.
- Manage Key Accounts, develop and maintain client relationship.
- New Account Development, Developing relationships with key decision-makers in target organizations for business development.
- Understanding and coordinating client's needs / enhancements and consulting with team to provide solutions in adherence to delivery schedules.
Skill Sets
- Knowledge of IT Infrastructure Solutions and Services.
- Knowledge of Networking products like Switches, Routers, structured cabling , NAS SAN Storage, CCTV etc.
- Knowledge of of IT Security products like UTM, firewall, VA-PT Cyber Security and End Point Security.
- Knowledge of Computing like Servers, Desktops etc.
Requirements
- Technical Background (BE, B.Tech, B Sc, BCA, B.com, Diploma) MBA a strong plus.
- Good track record in IT Hardware, Software & Services sales.
- 3 to 12 years of Corporate Sales experience in IT Industry mandatory.
- Excellent interpersonal, diplomacy and conflict-resolution skills.
- Good Personal Networking Skills.
Technical Competencies
- Strong Java/J2EE development experience with demonstrated ability to develop and troubleshoot large mission applications & Software Products
- Experience on exception handling, correct use of data structures, multi-threaded programming, memory management and application tuning
- Excellent exposure in Object Oriented Design skills using Java/J2ee along with:
- Core Java Language (Collections, Concurrency/Multithreading)
- JDBC concepts (connection pooling, statement, result set)
- Web Technologies (Struts/Struts 2, Spring (IOP, MVC, AOP), Hibernate, JSP, Web services)
- Database optimization and profiling
- Core/JEE/Integration Design patterns/UML
- Should have experience in Unit Testing
- Good hands on experience with RDBMS like MySQL/Oracle with ability to write SQL Queries/Stored Procedures/Triggers/Joins/View etc
- Practical application of software product development standards and methodologies including Agile, XP, Kanban, RUP and UML
- Ability to apply design patterns consistently and also accurate when building per design requirements
- Good experience in source control, unit testing, code verification, documentation, automated build, continuous integration, metrics, and code reviews.
- Demonstrated problem solving, analytic and troubleshooting skills.
- Strong written and oral communication skills are required to effectively engage internal stakeholders and their technical representatives.
• Excellent English writing skills, as well as the ability to communicate and collaborate effectively with other departments to create innovative content ideas.
• Researching industry-related topics (combining online sources, interviews, and studies) and Identify customers needs and gaps in the content and recommend new topics.
• The ability to consistently meet tight deadlines.
• Conduct keyword research and use SEO guidelines in the content to increase web traffic.
• Develop & Implement SEO Strategy On-Page & Off-Page, for www.atomtech.in
• Perform keyword research to identify top keywords and opportunities in focus areas
• SEO best practices, new technologies as well as search engine algorithm changes in first-page ranking for focus keywords in target geographies
• Maintain all aspects of Google Webmaster Tools and review regularly to ensure all issues are handled in a timely manner
• Use Google Analytics & recommend ideas and changes to the improvement of our customers' user experience and conversion rates.
• Stay up to date with the latest Algorithm updates
• Strategic link building, analysis of client websites, Metatag creations.







