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International Voice Process
International Voice Process
Epiv solution and services's logo

International Voice Process

Ayswarya Jayan's profile picture
Posted by Ayswarya Jayan
0 - 1 yrs
₹1.5L - ₹3L / yr
Pune
Skills
Communication Skills

Position: Customer care Executive (International)

 

Position Overview:

We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.

 

Qualifications:

1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus). 

2. Fresher or Experienced

 

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

 

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Shubham Vishwakarma

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About Epiv solution and services

Founded :
2023
Type :
Services
Size :
20-100
Stage :
Profitable

About

Epiv Solution And Services is a multi-channel and global Marketing & Advertising firm. Our integrated solutions are focused on B2C and B2B services.


Our expertise always helped business to business media, publishing, marketing & technology companies by providing full funnel lead generation solutions. Top to bottom lead management to increase ROI of the clients, high qualify leads will be delivered on performance based prospecting options.

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