
Position: Customer care Executive (International)
Position Overview:
We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.
Qualifications:
1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus).
2. Fresher or Experienced
Responsibilities:
1. Handle outbound and inbound calls to customers located in various international regions.
2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
3. Maintain professionalism and courtesy while communicating with customers at all times.
4. Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.
5. Document all customer interactions and transactions accurately in the company's database.
8. Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
9. Adhere to all company policies, procedures, and compliance regulations.

About Epiv solution and services
About
Epiv Solution And Services is a multi-channel and global Marketing & Advertising firm. Our integrated solutions are focused on B2C and B2B services.
Our expertise always helped business to business media, publishing, marketing & technology companies by providing full funnel lead generation solutions. Top to bottom lead management to increase ROI of the clients, high qualify leads will be delivered on performance based prospecting options.
Candid answers by the company
IT Service
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· Research and extract relevant business data from various online portals, directories, and platforms.
· Identify and qualify hot leads that align with our target customer profile.
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· Continuously monitor lead sources and suggest new opportunities for data gathering.
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· Prior experience in data research, lead generation, or sales support.
· Able to get the prospect’s email, phone numbers and more.
· Strong attention to detail and accuracy in data handling.
· Familiarity with sales portals like LinkedIn, Upwork, Clutch, etc.
· Good communication skills and ability to understand target market requirements.
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As a Senior QA Engineer, you will develop and execute exploratory manual and
automated tests to ensure product quality on both iOS and Android devices. You will
read, review, run test cases and capture screenshots of successful or unsuccessful
test activities for in-house mobile applications, web applications and operations
systems enhancements. You get to work with some of the best minds in the industry
at a place where opportunity lurks everywhere and in everything.
• Analysing and evaluating functional and technical requirements to determine
the scope of the functionality to be covered by testing.
• Responsible for designing and executing tests, reporting and tracking defects,
responding to inquiries, supporting UAT and other tasks pertaining to the QA
team.
• Analyse test results, leverage troubleshooting skills to assist with defining root
cause, and perform re-testing after defects are addressed.
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Your responsibilities are as follows.
• Review requirements, specifications and technical design documents to
provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
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• Design, develop and execute automation scripts using open-source tools
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• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet
client needs
• Liaise with internal teams (For e.g. developers, project and product managers)
to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to
implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
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Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
• Minimum 5 Years of experience in a Mobile Application Testing Space (Hybrid
is preferred)
• Proven work experience in software development
• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test
cases
• Hands-on experience with both white box and black box testing
• Experience working in an Agile/Scrum development process
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
• Developing automation test scripts for mobile application
• Ability to understand financial and operational modules, business processes,
and underlying table structures
• Familiarity with online banking applications: Web or mobile platform based
• Experience with performance and/or security testing is a plus
• Knowledge of bug tracking software, preferably JIRA is a plus
• Knowledge of automation testing using Selenium is a plus
• Ability to work independently with minimal supervision
• Solid understanding of QA methodology and practices, within SDLC
• Intrigued by technology and new applications
• MS Office skills
• Effective communicator
• Team player
Designation : Java developer
Experience : 6yrs
Must have skills
6 to 8 years
Java, JEE, Spring Boot, Microservices, REST
Good knowledge of data structures and algorithm concepts
As a Senior Scrum Master at AVIZVA, you will be the proud skipper of
project-level Scrum Ceremonies. You will act as a bridge of dialogue
between the Scrum Team and other important stakeholders. You will not
just spot and voice the potential hiccups in your team’s progress, but you
will build solid safeguards by joining forces both within and beyond the
team
As an ambassador of Scrum principles and values, you will coach your
team to be a devoted Scrum follower. You will master the project scope
curriculum and learn the program goal basics. You will team-up with the
Product Owner and make sure that the product backlog is always up to
the minute. You will be the face of your Scrum team in cross-team
dependency reviews.
Job Responsibilities
• Acquire a holistic overview of all ongoing projects, initiatives within the
program, thoroughly understanding assigned projects' objectives,
scope, and business alignment while identifying significant cross-team
dependencies.
• Act as the custodian of Scrum practices and processes, leading the
Scrum ceremonies (Sprint Planning, Daily Standup, Sprint Review,
Sprint Retrospective) effectively and aligning them with team goals.
• Mentor the team on Agile practices, Scrum principles, product vision,
and scope, empowering them to develop a shared sense of ownership
and continuous improvement.
• Monitor project progress, provide timely feedback, and drive clear and
transparent communication within the team and with external
stakeholders.
• Identify technical and people-centered risks/roadblocks that may hinder
progress, collaborating with stakeholders to define and proactively
mitigate risks, enabling the team to focus on core tasks.
• Assist the Product Owner in refining and maintaining a visible,
transparent product backlog by estimating story points and utilizing
insights from standup meetings.
• Represent the team in weekly Scrum of Scrums meetings, presenting
detailed reports on progress, achievements, and alignment with project
goals.
• Attend PI Planning events, driving clear communication on workflow
alignment and dependencies with multiple stakeholders of the Agile
Release Train.
• Assume a proactive approach in eliminating the risk in question thus,
enabling the team to stay focused on their core tasks.
Skills & Qualifications
• Demonstrated 5 to 7 years of hands-on experience as a Scrum Master
or in Agile project management roles, exhibiting mastery in guiding
teams to successful project outcomes.
• Proficiency in facilitating Scrum events such as Sprint Planning, Daily
Standups, Sprint Review, and Sprint Retrospective, ensuring effective
collaboration and productivity.
• Extensive hands-on expertise in utilizing Agile project management
tools, particularly Jira, for comprehensive planning, tracking, and
execution of Agile projects. Strong emphasis on hands-on experience in
Jira automation.
• Deep understanding and application of Agile estimation techniques like
Story Pointing and Planning Poker, fostering accurate project planning
and delivery.
• Expertise in utilizing advanced project scheduling tools like Advance
Roadmap and PI Planning Tools such as Team Board Post Scheduler,
enabling strategic project planning and execution.
• Familiarity with SaFe methodology, providing added advantage in
orchestrating large-scale Agile initiatives.
• Proactive and enthusiastic approach to learning and adapting to new
methodologies, staying abreast of industry trends and best practices.
Expert level of knowledge in Kanban practices and strong understanding
of Lean principles.
• Strong analytical skills and proactive problem-solving ability, adept at
mitigating risks and prioritizing tasks for efficient project delivery.
• Bachelor’s or Master’s degree in Computer Science or related field
preferred, underpinning theoretical knowledge with practical experience.
• Demonstrated leadership in taking ownership of tasks and driving well-
informed decision-making through a solutions-oriented mindset,
fostering transparency and collaboration within the team.
· Promote/Sell various IT training/certifications to the working professionals/students.
· Intensely following up with the prospects clients/students and closing the sales within the sales cycle.
· Generate new leads, create sales pipeline and following with the closure.
· Obtaining client information Counsel Professional for trainings/certifications.
· Reaching out professionals/clients by making outbound calls, emails and if also face to face meetings/counseling if required.
· Selling Advertising Different s in the different geographies like India, U.S, Canada, Singapore, Malaysia, Middle East and few European boundaries
· Negotiating and closing the deals.
· Diligently communicating, aggressive follow up and priming the lead through different channels.
Design, build and configure applications to meet business process and application requirements.
Must have Skills :
Good to Have Skills :
Core Java, Rest API
Job Requirements :
Key Responsibilities :
Technical Experience :
A:Having strong experience in Core Java, React js B:Understanding of relational Oracle, SQL Server and NoSQL DBs Mongo or Cassandra C:Exposure on Cloud integration and Container services D:Clear concepts on HTML5, CSS3, JavaScript, JQuery D:Prior financial/banking experience is highly desirable
Professional Attributes :
A:Have very strong communication interpersonal skills able to interact with all levels in the organization B:Strong team player who takes initiative, well organized, structured C:Ability to work in a fast-paced environment adhere to strict deadlines D:Flexible, adaptable
What you must know?
Hands on technical experience with architecting and building a large scale product
, He/She should have flair for technology & business, be eager to take up challenging
assignments in global setup and have relevant experience working with b2b startups in
growth stage targeting global markets based out of India.
Roles & responsibilities
• Lead a team of talented 10+ engineers (developers and QA) through all stages of product
development and delivery ( requirement gather, requirement detailing, design,
development, testing, release )
• Hire, mentor and develop engineers to create high-performing teams
• Identify, coach and retain engineering talent and strengthen software development teams
• Provide constructive feedback and mentor team members to go to next level
• Build and maintain good relationship with peers, product management, architects,
customer support, HR, talent acquisition team and other cross-functional teams
• Work closely with engineering leaders and product managers for product delivery
• Contribute in engineering management team activities like, hiring, onboarding,
performance appraisal, skill management,release planning and delivery etc.
• Provide technical leadership to software engineers to build a high quality software product
• Collaborate with Internal/external stakeholder to enhance the quality of engineering
deliverables
• Establish and promote a culture of excellence with end-to-end ownership for delivery
• Ensure complete solution design in collaboration with product management, architects
and technical leads
• Participate in the creation of engineering roadmap based on organization strategy
• Drive execution of quarterly releases and a roadmap of next year.
• Analyze customer issues, suggest and implement a practise to address and improve
customer satisfaction about the product
• Hands on coding and contribute in code reviews
• Identify,develop and improve engineering practices for development, QA, devops and agile
implementation.
• Build and monitor team performance metrics.
What will qualify you for this role?:
• 13+ years experience with 2+ years in managerial capacity leading a team of 10+
developers
• Hands on technical experience with architecting and building a large scale product
• Experience with modern devops tools and technologies
• Proactive and solutions-oriented with experience in working in ambiguity
• Excellent coding and debugging in one of the languages java/python/React
• Good understanding of distributed architecture, microservice etc
• Familiarity with cloud infrastructure. Knowledge of AWS would be an added advantage.
• Experience with setting up/tracking engineering matrices
- Own and evolve technology architecture and development stack of specific SaaS solution(s) while keeping in mind needs of business as usual, evolving product feature requirements, security, scalability & maintainability.
- Leading the engineering team consisting of developers and testers and ensure good delivery management to deliver the product roadmap with high speed and quality. To do this, one would need to do good estimation and oversight over team members work, while bringing automation and best practices to code management, testing and build & deployment processes.
- Innovation explore available technologies that may be useful to our context and run experiments and POCs to evaluate before adoption.
- Developing complex stories / requirements and solving the critical issues/initiatives through hands-on involvement.
- Help the team members in resolving difficult technical issues.
- Identifying project technical risks and providing technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation.
- Providing technical leadership to fellow team members. Working as a guide and mentor to the rest of the team members.
- Competitive remuneration.
- Quarterly incentive basis KPI achievement.
- ESOPs as and when decided by the Board.
- Opportunity to work in an entrepreneurial environment.
- Opportunity to work in AWS Technologies and get AWS Certified.
- Great culture with friendly work environment.
- B.E. / B.tech from a reputed institute.
- 7+ years of overall technical experience.
- 2+ years of experience in tech leadership role.
- Experience in building enterprise level integration.
- Experience in SaaS product development would be added plus.
- Microservices, Spring Boot, Core Java, Struts 2.0, JPA & Hibernate.
- Strong knowledge of relational databases (MySQL preferred), including schema design & advanced queries.
- Fronted technologies - jQuery, JavaScript, CSS (Mandatory), Angular version 8+ (Mandatory).
- Experience in AWS Cloud platform & offerings (Preferred).
- Open sources - Redis/Memcached/RabbitMQ/Kafka/ELK/Git/Jenkins (Preferred).
Job brief
We are looking for a Full Stack Developer to produce scalable AI based software solutions.
You’ll be part of a cross-functional team that’s responsible for the full software
development life cycle, from conception to deployment.
As a Full Stack Developer, you should be comfortable around both front-end and back-end
coding languages, development frameworks and third-party libraries. You should also be a
team player with a knack for visual design and utility.
If you’re also familiar with Agile methodologies, we’d like to have conversation with you.
Responsibilities
- Work with data science teams ,development teams and product managers to ideate
- software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software .
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve software
- Capable to handle the individual module / Project
- 2-5 years of relevant experience as a Full Stack Developer or similar role
- Experience developing Web based,desktop and mobile applications
- Familiarity with common stacks
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery etc).
- Knowledge of multiple back-end languages (e.g. Java, Python,C#) and JavaScript frameworks (e.g. Angular, React, Node.js)
- Experience in React.js .
- Experience in Python Django Framework .
- Familiarity with databases (e.g. MySQL,Postgresql, MongoDB), web servers (e.g.Apache) and UI/UX design .
- Familiarity with Cloud services like AWS, GCP.
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills
- An analytical mind
We are currently hiring a professional, skilled Software Developer to develop, create, and modify applications software or specialized utility programs of our company.
Role & Responsiblities
- Researching, designing, implementing and managing software programs
- Testing and evaluating new programs
- Identifying areas for modification in existing programs and subsequently developing these modifications.
- Writing and implementing efficient code
- Bug fixing and debugging existing code.
- Understanding product requirements, architecture, design
Qualifications & Skills Required
- Tech(CS/IT)/BCA/MCA/Any specialized course in the Required field
- Must know C/C++/JAVA/.NET
- 0-2 year experience in software development..
For C/C++ developer
- Deep knowledge and hands on experience with web applications and programming languages like- C/C++
- Design, build, and maintain efficient, reusable, and reliable C++ code
- Should have good technical skills related to Email Services Operating System and File Systems.
- Working independently and multi-tasking effectively.
- Understanding of projects from client as well as own view point
- The ability to learn new technologies quickly.
- Help maintain code quality, organization, and automatization
- Enhance product test and build infrastructure.
For Java Developer.
- Must have strong background / knowledge in Core Java.
- Must Have skills : Core java,swing ,J2EE.
- Must know about Collection Multi Threading and File handling.
- Must know how to use Eclipse/Net Beans
- Very Polished professionals with strong Communication Skills
- Excellent design, coding and debugging skills .
- Troubleshoot variety of complex software problems
- Sound knowledge of Computer Science fundamentals - data structures, algorithms, operating system concepts.
Position :Software Developer
No. of position:10
CTC- Negotiable
Location: Dehradun
Job type: full time
Timing: 10am to 7pm









