Position: Customer care Executive (International)
Position Overview:
We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.
Qualifications:
1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus).
2. Fresher or Experienced
Responsibilities:
1. Handle outbound and inbound calls to customers located in various international regions.
2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
3. Maintain professionalism and courtesy while communicating with customers at all times.
4. Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.
5. Document all customer interactions and transactions accurately in the company's database.
8. Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
9. Adhere to all company policies, procedures, and compliance regulations.
About Epiv solution and services
About
Epiv Solution And Services is a multi-channel and global Marketing & Advertising firm. Our integrated solutions are focused on B2C and B2B services.
Our expertise always helped business to business media, publishing, marketing & technology companies by providing full funnel lead generation solutions. Top to bottom lead management to increase ROI of the clients, high qualify leads will be delivered on performance based prospecting options.
Candid answers by the company
IT Service
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Technical Requirements
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While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech
We are on a mission to digitize millions of Indian SMEs so they can grow better. At TranZact, it all begins with a WE, including this description :) We all take culture very seriously as we believe whether we build it or not, Culture will happen. So why not create what we love, together! Technology is our backbone and hence for us, Technology is by far the best way to solve any problem! The problem that we are solving is a complex one because we know that it will impact the lives of each and every Indian SME. That's why the folks who work at TranZact are insanely driven towards creating value for SME businesses and helping them Go Digital.
Job Description
Responsibilities
Making conversation with the prospective SME business owners and moving them to a product demonstration Collaborate with all internal and external teams and perform troubleshooting on all client issues and ensure timely resolution. Close sales with qualified leads to generate new business and ensure the client’s needs are met Encourage potential clients to buy premium products and close the best possible deal Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organisation unique
Responsibilities
MBA graduates preferred 2+ years of relevant experience as a business development executive Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred
Why you will love Tranzact
Be a part of the journey to take a Series A startup to IPO Build world class products that will have an impact on the lives of millions Work with a world-class, industry-leading team of engineers, product guys and growth Learn from great mentors and industry leaders.We have an agreement with our AngelInvestors that they will help us build & grow our product & company. Ifrequired, ourteam members can work from their office to learn from them Competitive salary and attractive ESOPs Employee health insurance covered by us
🛎 CTC:
₹8,00,000 to ₹10,00,000
🚊 Location:
Mumbai (On-site)
👴 Experience:
2-6 Years
🔍 Notice Period:
Upto 30 Days
🔑
Sample CVs
✅ Must Have
MBA graduates preferred 2+ years of relevant experience as a business development executive
Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people
Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively
Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred
👍 Good to Have
Zendesk and Fresh Desk experience
Product/SAAS/SME/SMB sales Background
🎯 Target Companies
Ok Credit
Khatabook
Testbook
Pagarbook
Flowbiz
Shiprocket
LendingKart
Razorpay
Paytm
Coverfox
Upgrad
Cleartax
Small Case
Udaan
Moglix
Dukaan
Dream 11
❌ Strictly Avoid
Candidates who are in their late 30s since the workforce of this company is young and they should be able to fit the culture.
30+ days of the notice period.
Don't consider the candidates from Byju's or Whitehat Junior.
Ignore the candidates from the Ed-Tech industry, who have completely worked with the ed-tech companies
Additional Hacks
There will be 5 rounds of interviews for this role
Client Screening
Aptitude
Discussion with the department head
Problem-solving round
Fitment discussion with the CEO
While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech
-
Mandatory experience in the Lending/ Digital Lending domain.
Roles/Responsibilities:- Own Architecture and Design for one or more verticals end to end
- Work with stakeholders (Product teams, Partners, UI/UX teams & Vendors) to create exemplary architecture for large-scale, large-volume consumer-facing applications
- Ability to do POCs by writing code involving both front-end (UI – Web, Mobile Apps) and back-end services.
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- Be on top of emerging technology and make recommendations to future-proof products and solutions
- Ensure that systems are architected to be secure and resilient through the practical application of security and Business Continuity principles
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Functional / Technical Skills:
- In-depth architectural, design and leadership skills.
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Job Description:
- Creating detailed inorganic and organic 3D models i.e. characters, props, layouts, machines, natural features and environments.
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- Working on multiple projects at given time.
- Managing entire game projects from creative and graphic perspective.
Requirements:
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- Must have an expert knowledge of Maya, Zbrush, Substance Painter, Photoshop, After effects.
- Knowledge of 2D and 3D animations is a huge advantage.
- Good knowledge of lighting and technical details in Unity is a plus.
- Must be very creative and should have a keen eye for detail.
- Should be able to work well under pressure and adhere to deadlines without compromising on the quality.
About the Company:
Infynect® Labs Private Limited is an Infrastructure as a Service (IaaS) company and our vision is to build an infrastructure for Edge Computing. These Infrastructures are highly required for Location-based services, IoT, Artificial Intelligence, Environment Monitoring, Data Analytics, and Augmented Reality/Virtual Reality. We have built a complete suite of solutions for the Infotainment services based on our Edge computing platform.
Android App Developer:
- 2+ Years of industry experience
- Analyze Field/Equipment new feature logs and debugging of Android App issues
- Manage onsite customer support and work to resolve possible escalated customer issues
- Ability to take ownership and bring innovations in the development of commercial AP software
Qualification.
- Experience with the tools of the trade, including a variety of modern programming languages (Java, Swift, C/C++, Objective-C, JavaScript) and open-source technologies (Linux)
- Experience in mobile, and TV development (iOS or Android)
- Experience in multi-media-related app development added advantage
- Experience developing mobile software apps and an understanding of design for scalability, performance, and reliability.
- Excellence in technical communication with peers and non-technical cohorts
- Experience with full-native, hybrid, and pure-web mobile app development
- Experience building developer-facing products and services
- Experience building frameworks for creating applications on various platforms
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Skills.
- Ability to work with cross-functional development (HW and SW) and Quality Assurance (QA) teams to diagnose/root-cause issues and deliver best-in-class product
- Excellent communication skills with a strong analytical approach to problem-solving
- A strong team player, self-motivated and positive attitude
- Meticulous approach when carrying out user-interface designs
- Quality focus and experience shipping customer-facing software
Freelance.
● Should be comfortable in client interaction.
● Candidates should know to write proposals for projects.
● Should have prior experience in software or Web Development
Company.
● Make cold calls to explore new business opportunities and interact with
clients
Experience: 2-5 Years
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Wekan Company is hiring React.Js Developer for Chennai
Experience: Overall 4 – 7 years, relevant experience in React.Js - 2 years
Must Have Skills: React, Redux, ES6 and above, HTML5, CSS3
Good to have: Typescript
- Strong verbal and written communication skills, analytical skills and the ability to learn quickly.
- Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view.
- In-depth understanding of Javascript, The DOM and relevant concepts.
- Experience of working on RESTful Web services.
- Responsive web development using HTML5, CSS3, JavaScript.
- Work with cutting-edge frameworks and technologies while advancing your skills along the way
- Developing new user-facing features using React.js and Redux
- Building reusable components and front-end libraries for future use
- Knowledge of WebPack.
- Good experience with any of the testing framework like mocha, jest, jasmine.
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- Good communication skills.
- Degree in Computer Science, Engineering or a related subject.
Best Regards
David