Assistant Manager- Operations

8+ years of experience in brand design, marketing design, or creative direction.

Strong portfolio showcasing branding, marketing campaigns, and motion/video work.

Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro) and Canva.

Strong understanding of visual storytelling, layout, hierarchy, and brand systems.

Ability to manage multiple projects in a fast-paced environment. Experience mentoring designers or collaborating with creative teams.

AI fluency and prompt engineering skills are highly valued.

High advantage if you have hands-on experience in handling Nana Banana 2/Midjourney v7/ GPT image 1.5 UX knowledge is a plus

About YMGrad

YMGrad is a fast-growing platform empowering over 300,000+ students pursuing international education. We deliver expert admissions support backed by a student-first philosophy and a high-performance culture. Our work spans global university admissions, merit-based visa pathways, and research writing for students and professionals aiming to reach top international institutions and immigration categories.

*On-site (Okhla Phase 2) | Full-time | Monday–Saturday (9 AM – 6 PM)

Role Overview

We are looking for an Admissions and Support Executive who will take ownership of end-to-end client operations while supporting core admissions functions. In this role, you will handle multiple student and professional cases, ensure the timely execution of all processes, and maintain exceptional communication standards. You will coordinate across internal teams, oversee workflows, and ensure that every application meets YMGrad’s quality benchmarks.

*While domain-specific guidance will be provided, you must demonstrate strong leadership, discipline, excellent English communication (verbal and written), and strong process management capabilities.

Key Responsibilities

Operations:

• Handle multiple student and professional cases simultaneously, ensuring prioritization and timely progress.
• Maintain operational excellence across workflows with accuracy, consistency, and smooth execution.
• Coordinate with cross-functional teams to keep every case on track and proactively resolve bottlenecks.

Admissions & Visa Support

Handle core admissions processes, including:

• Profile evaluation
• University shortlisting
• Interview preparation
• Support professionals applying for EB-1, O-1, NIW, and other merit-based visa categories, ensuring smooth documentation and process management.

Research and Writing Support

• Contribute to research and writing tasks, including:
• Structuring academic or professional content
• Preparing documents for publication readiness

Client Management

• Maintain clear, consistent communication with clients to foster strong relationships and high satisfaction.
• Handle client expectations effectively and ensure all deliverables are completed within agreed timelines.

Who should apply?

• Bachelor's or Master’s degree in a management or technical discipline.
• Excellent English communication skills (spoken and written).
• Proven ability to multitask and handle multiple ongoing cases with high accuracy.
• Strong process-oriented mindset with a close attention to detail.
• Fast learner with the ability to take initiative and lead without constant supervision.
• Prior experience in admissions, visa consulting, research writing, or operations management is a plus.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Perform manual and automated application penetration tests and provide suggestions to harden our products
• Participate regularly in the development and release process to identify and report security vulnerabilities in the code being shipped
• Conduct regular audits on all Features/APIs of the product and reports vulnerabilities to the development team
• Keep up with industry trends in the security space
• Triage inbound vulnerability reports with an appropriate level of urgency and track them until they are resolved by Engineering teams
• Should be able to understand different elements of our NodeJS, Python and similar stacks and provide guidance on secure software development practices to the team
• Scale our application security engineering team

Requirements:

• Strong verbal and written communication skills
• Has worked on Web Application Security Testing for a reasonably complex application. The mobile experience is a plus
• Good knowledge of secure software development guidelines from authoritative bodies like NIST, OWASP, SANS
• Hands-on experience in performing manual/automated security assessments with open-source/commercial security tools

ServiceNow,ITSM + CSM

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

• Achieving Stretched Targets In A Result-Focused Environment.
• Making Powerful Sales Presentations Resulting In High Conversion Ratio.
• Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
• Maintaining Strong Client Relationship And High Level Of Customer Service.
• Preparing Pre-Sales Proposals For Prospective Clients.
• Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
• Keeping Abreast With The Organization's Products And Services.
• Maintaining Consistent Average Productivity.
• Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
• Qualifications -1 To 5 Years' Quota Carrying Sales Experience
• Experience And Working Knowledge Of CRM Systems
• Demonstrable Track Record Of Over-Achieving Quota
• Strong Written And Verbal Communication Skills

• We use cutting edge technologies to build our products which means you get to be updated on the latest tech stack.
• You don’t need to have experience in any of our specific technologies;we are good at teaching our Engineers. Our diverse group of Engineers are a great team to work with and to learn.

• We deploy changes to production multiple times a day.
• Blameless culture and a continuous learning mindset

• Making a global platform with the scale of millions of users.
• Working directly with designers and PMs to make a world class test taking experience.
• Building a platform for companies and writing an ML based algorithm to match candidates and companies.
• Building an Ed-Tech product for the upskilling of candidates.

• Strong understanding of JS fundamentals and going deep into it coupled with experience in modern frameworks like ReactJs, Vuejs etc.
• The ideal person has worked with product teams in startups and taken features (or entire product modules) to production deployment which was then consumed by real users.
• Proficiency in building a highly scalable frontend.
• Ownership mindset- Taking end to end ownership of frontend initiatives and being part of the core team in driving the overall growth of the organisation in achieving its vision.