Mean Stack Developer

Ontrac Solutions is a leading technology consulting firm specializing in cutting-edge solutions that drive business transformation. We partner with organizations to modernize their infrastructure, streamline processes, and deliver tangible results.

Our client is actively seeking a Conversational AI Engineer with deep hands-on experience in Google Contact Center AI (CCAI) to join a high-impact digital transformation project via a GCP Premier Partner. As part of a staff augmentation model, you will be embedded within the client’s technology or contact center innovation team, delivering scalable virtual agent solutions that improve customer experience, agent productivity, and call deflection.

Key Responsibilities:

• Lead the design and buildout of Dialogflow CX/ES agents across chat and voice channels.
• Integrate virtual agents with client systems and platforms (e.g., Genesys, Twilio, NICE CXone, Salesforce).
• Develop fulfillment logic using Google Cloud Functions, Cloud Run, and backend integrations (via REST APIs and webhooks).
• Collaborate with stakeholders to define intent models, entity schemas, and user flows.
• Implement Agent Assist and CCAI Insights to augment live agent productivity.
• Leverage Google Cloud tools including Pub/Sub, Logging, and BigQuery to support and monitor the solution.
• Support tuning, regression testing, and enhancement of NLP performance using live utterance data.
• Ensure adherence to enterprise security and compliance requirements.

Required Skills & Qualifications:

• 3+ years developing conversational AI experiences, including at least 1–2 years with Google Dialogflow CX or ES.
• Solid experience across GCP services (Functions, Cloud Run, IAM, BigQuery, etc.).
• Strong skills in Python or Node.js for webhook fulfillment and backend logic.
• Knowledge of NLU/NLP modeling, training, and performance tuning.
• Prior experience working in client-facing or embedded roles via consulting or staff augmentation.
• Ability to communicate effectively with technical and business stakeholders.

Nice to Have:

• Hands-on experience with Agent Assist, CCAI Insights, or third-party CCaaS tools (Genesys, Twilio Flex, NICE CXone).
• Familiarity with Vertex AI, AutoML, or other GCP ML services.
• Experience in regulated industries (healthcare, finance, insurance, etc.).
• Google Cloud certification in Cloud Developer or CCAI Engineer.

Required Skills 

1) Good experience in React/Angular

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

Skills: React JS/Next JS, NodeJs, ExpressJs,JavaScript, Typescript, Restful/SOAP web servicesMongo DB(NoSQL/SQL)database technologies.

Experience preferred:

● You have a strong passion for start-ups and the proactiveness to deliver
● You have hands-on experience building services using NodeJs, ExpressJs technologies
● You have hands-on experience of MongoDB (NoSQL/SQL) database technologies.
● You are good at web technologies like React JS/Next JS, JavaScript, Typescript
● You are good at web technologies like Restful/SOAP web services
● You are good at caching and third-party integration
● You are strong on debugging and troubleshooting skills
● If you have Knowledge of Python, Chrome extension & DevOps development is a plus.
● You must be proficient in building scalable backend infrastructure software or distributed systems with exposure to Front-end and backend libraries/frameworks.
● Experience with Databases and micro services architecture is an advantage
● You should be able to push your limits and go beyond your role to scale the product
● Go-getter attitude

Primary Responsibilities

1. Design and implement front-end & back-end services with high reliability and scalability
2. Contribute to system architecture and database design
3. Do high-level design with guidance and break down a complex system into simpler modules that can be reused
4. Be involved and participate in the overall application lifecycle
5. Learn about new technologies and incorporate them

What Are We Looking For?

1. Hands-on experience with Javascript frameworks like ReactJS / ExpressJS / NodeJS. Databases like MySQL / MongoDB and REST API is a must-have skill.
2. Proficient in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive modules.
3. Experience building at least one application from scratch
4. Interest in learning new languages/frameworks as needed.
5. Worked in a startup environment.
6. A growth mindset and passionate about building things from the ground up.

• Key Result Areas

1. End to end ownership in the consumer facing B2C tech team and deliver solutions to solve business problems.

1. Advanced Javascript, CSS, HTML 5, D/XHTML, XML, JSON, DOM Concepts

1. Must have worked on a SPA framework: ReactJS, Node JS, AngularJS or InfernoJS

1. Own the development methodology. Align with the executive team to improve the development process, prioritize projects and manage multiple work streams

1. Extensive Work with open-source technologies and built services architecture as this will prove to be an invaluable asset in building solutions.

1. Lead a team of Software Developers, Server Engineers and QA Engineers, establishing development practices and standards

1. Extensive skill on React JS, Node JS

1. Experience on various PHP frameworks like Cakephp, Laravel, CI etc would be plus

1. Work with scrum teams and product managers using agile methodologies to deliver high quality solutions on time
2. Jumping on a call with clients to understand the requirement and profile them the right solution, helping formulate an effective solution and turning it into a working application
3. Conducting website performance and unit tests
4. Heavy involvement in the requirements gathering, development and operational stages of new projects
5. Troubleshoot and debug related application defects with existing and new applications
6. Work collaboratively with the frontend team and other team members, train other members and get trained if required

About Talentas Technology:

Founded on the principles of innovation and investing in great ideas, Talentas is a technology services company with a strong focus on delivering applications and products using a multitude of software technologies. The company has been working tirelessly to maintain a smile on our customer’s faces and now is offering a line-up of groundbreaking technology products and services.

With a primary focus on USA Clients, Talentas has been helping businesses from small start-ups to Fortune 500 companies meet their business goals through technology innovation and adoption with an emphasis on Full Stack development coupled with Artificial Intelligence, Machine Learning, NLP, Analytics on Cloud Infrastructure.

Talentas is governed by a strong board and bright visionaries with 25+ years of IT experience helping to promote & build a first-class technology company. With headquarters in Hyderabad and passionate teams located globally, we are expected to grow organically.     

Role:                Lead Developer – Full Stack Development

Location:       Hyderabad

Your goal will be to create beautiful, consistent user experiences across a diverse range of digital products and delivery platforms. You will be reporting to the Technical Head/Architect and will be working closely with our back-end services and data teams, UX/UI design teams, and Clients, business partners in a challenging, fast-paced, agile environment to deliver web and mobile applications.

Responsibilities:

• You will be an individual contributor programming various application interactions.
• Work with Technical Head/Architect in designing cloud-based web applications.
• Design and develop .NET Applications (Web/Mobile/Windows/API)
• Design and implement RESTful web services in .NET using industry best practices
• Verify and deploy programs and systems
• Troubleshoot, debug, and upgrade existing software
• Join an agile team, participating in stand-ups, iteration planning, design reviews, and other typical agile ceremonies
• Manage and set clear team goals and KPIs.
• Delegate tasks and set project deadlines and conduct code review.
• Oversee day-to-day teams' operation and performance.
• Do regular performance evaluations.
• Create a healthy and motivating work environment and atmosphere.
• Develop a well-designed and motivating evaluation program.
• Communicate with teams about their performance.
• Monitor team performance and report on metrics.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Work with developers to design algorithms and flowcharts.
• Review the code of the team on regular basis.
• Create technical documentation for reference and reporting.

Skills and Qualifications:

• Bachelor's degree or equivalent experience in Computer Science or related field
• Total 8 years of experience with a minimum of 3 years of Lead Developer experience
• Experience in AWS / Azure Cloud Services.
• Experience with software design and development in a test-driven environment.
• Experience / Knowledge of coding languages (C#, JavaScript, python) and frameworks/systems (e.g. .Net Core AngularJS, Git)
• Good to have experience in developing RESTful APIs using Node.JS
• Experience with databases (SQL and No-SQL) and Object-Relational Mapping (ORM) frameworks (e.g. Entity Framework)
• Knowledge of DevOps and must have implemented in their project.
• Strong experience on the unit testing frameworks, code coverage tools, and Code repositories like GIT Hub, Bit Bucket, etc. and have experience with branching and merging
• Should have worked with Agile methodologies
• Knowledge of best practices and design principles in both object-oriented and functional programming
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Experience with organizing training programs.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Critical thinker and problem-solving skills.
• Good time-management skills.
• Great interpersonal and communication skills.
• Ability to learn new languages and technologies.

Job Title: Software Engineer

Job Type: Full – Time

Location: Hyderabad (Client Base)

Reporting Manager: Service Delivery Manager

Min Salary: As per the Standard Market Rates

Job Summary

• Build interacting dynamic apps, dashboards and analytics.
• Consolidating relevant data from multiple sources.
• Visualizing data with engaging, state-of-the-art graphics.
• Exploring the associations of data. 

Roles and Responsibilities

• Identify automation opportunities in the operations workflow to minimize human effort and develop tools around it.

• Build performance metrics dashboards to view the volume, baseline and trending data.
• Build and maintain the knowledge base portal.
• Build automated tests and unit tests and follow standard development practices. Measure, diagnose and improve application performance
• Collaborate with software and network engineers in developing tools.

Skills Required

• Good communication skills.
• Must be well-versed in web development.
• Well-versed with material design, UI/UX Principles.
• Well-versed with either Angular / TypeScript, Polymer or React JS.
• Well-versed with either Go or Python.
• Collaborate with the team and clients to deliver high quality products.

Qualifications

• Bachelor's degree in Information Technology and Computer Science or any related course.
• Must have strong knowledge & experience in the following languages & system:

• OS: Basic knowledge of *nix (Linux, Unix, etc)
• Language/Script: Go and/or Python , Javascript and/or TypeScript, JS Libraries, HTML5/CSS
• Database: RDBMS (ie. MySQL, Postgresql, Oracle), NOSQL (ie. Mongodb)
• Experience in Cloud Computing (i.e. Google Cloud Platform) is a plus.
• knowledge of HTTP and (REST) API design
• Management/Leadership experience in Software Development is a plus.