Assistant Manager - Business Development travel

Key Responsibilities:

• Build and maintain scalable web applications for MRO services, from front-end interfaces to back-end systems.
• Collaborate with cross-functional teams to understand client needs and translate them into technical solutions.
• Create efficient back-end systems with languages Java and integrating APIs and databases.
• Working knowledge of Relational Databases, SQL, and ORM tools like Hibernate / JPA.
• Debug and resolve issues related to performance, memory usage, and latency.
• Develop user-friendly front-end features using HTML, CSS, JavaScript, and frameworks React or Angular.
• Implement unit and integration tests and follow Test-Driven Development (TDD) where applicable.
• Familiarity with Java/JEE concepts (exception handling, collections, memory basics).
• Experience in developing backend services for web applications.
• Basic understanding of CI/CD pipelines and deployment processes.
• Knowledge of security concepts (JWT, OAuth2, authentication/authorization).
• Ensure smooth workflows by optimizing code, reducing delays, and upholding quality standards.
• Support ongoing inquiries by troubleshooting and enhancing existing applications.
• Prepare for increased demand by integrating expeditors and third-party inspection (TPI) tools within the next month.
• Stay updated on industry trends and emerging technologies to keep our solutions cutting-edge.

Qualifications:

• 2+ years of full stack development experience, ideally in industrial or service-based applications.
• Proficiency in back-end tech (Python/Java/Node.js, REST APIs) and front-end tech (HTML, CSS, JavaScript, React/Angular/NextJs)
• Experience with database management (MySQL, MongoDB, etc.) and server-side operations.
• Familiarity with MRO services or industrial workflows is a plus.
• Strong problem-solving skills and eagerness to learn new tools and processes.
• Ability to work in a team and adapt to fast-paced environments.

• Handling Overall Pre - Post Sales Department.
• Coordinating with the departments.
• Customer query resolution.

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

JOB OVERVIEW:

Our growing company is currently seeking an experienced Project Manager who possesses a passion for delighting customers and will work with our team of talented engineers to implement our platform. In this role, the Project Manager will be responsible for the administration within the department, planning of technology projects, managing our team of IT professionals, implementing technology security and the execution of all technology-related tasks and initiatives.

WHAT YOU WILL DO:

• Responsible for managing scope, schedule, and deliverables, that includes applying techniques for planning, tracking, change control, and risk management.
• Responsible for managing the entire project life cycle from conceptualizing, strategic planning to execution & launch.
• Should have a strong background in creating & following project processes of Sprint planning and executing it using Jira, Git and more.
• Responsible for making sure that the projects are getting completed as per defined timeline and within estimated hours.
• Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team
• Responsible for day to day direction to the project team and regular project status to the stakeholders.

REQUIRED SKILLS & QUALIFICATIONS:

• Minimum 4 - 5 years of Project Management experience in IT Software development domain
• SaaS application implementation experience
• Skill sets must include Project Scope Analysis, Project Planning, Time Estimation, Cost Estimation, Resource Allocation and Management, Risk Management, Conflict Management, Project Management, Team Coordination and Client Communication
• Good experience in SaaS Project Management
• Excellent verbal and written communication skills
• Knowledge of agile development
• Hands-on experience in software development and web technologies

PREFERRED SKILLS & QUALIFICATIONS:

• Bachelor’s / Master’s degree in Computer Science, Engineering, Information Systems, or related field

REPORTING: This position will report to the Manager as assigned by Management.

EMPLOYMENT TYPE: Full-Time

LOCATION: Remote (Pan India) & In-Office – Jaipur, India

SHIFT TIMINGS: UK Shift

Summer - 1:30pm-10:30pm IST

Winter    - 2:30pm-11:30pm IST

• Architect new systems and improve existing ones by instrumenting best practices and technologies.
• Identify and build automated tools for release management, deployment, monitoring and reporting
• Identity and implement latest technologies and frameworks for application system stack, deployments, automation, capacity management, resource orchestration and availability.
• Responsible for fixing support escalation cases and conducting post-incident reviews / Root Cause Analysis.

• 6+ years of relevant engineering work experience and 2+ hands-on management experience.
• Experience with architectural patterns of large, high-scale applications.
• Experience building and leading platforms is a must. Experience with SOA/Microservices with Node.js and Golang is a plus
• Retained, mentored and hired senior engineers and leaders with a track record of building productive engineering teams.
• Been actively involved in setting product strategy.
• Entrepreneurial drive and have hands-on experience in creating products which solve user’s problems