Area manager mutual funds

Job Title: Customer Retention Manager

Company: ICICI Lombard 

Location: Navi Mumbai 

Industry: Insurance 

Experience: 0–2 Years 

Job Type: Full-Time 

About ICICI Lombard: 

ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.

Role Overview: 

We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.

Key Responsibilities:

- Engage with existing customers via phone calls to discuss policy renewals. 

- Explain product features and benefits to ensure continued customer interest. 

- Handle customer queries and resolve concerns in a timely and professional manner. 

- Maintain detailed records of customer interactions and follow-ups using CRM software. 

- Identify opportunities to upsell or cross-sell insurance products. 

- Achieve monthly targets for renewals and retention KPIs. 

- Work collaboratively with the sales and support teams to provide seamless service.

Required Skills and Qualifications:

- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred). 

- Strong communication and interpersonal skills. 

- Ability to convince and build rapport with customers over the phone. 

- Self-motivated and target-driven mindset. 

- Basic computer proficiency and familiarity with CRM systems.

Preferred Skills:

- Knowledge of general insurance products. 

- Prior experience in customer retention or tele-sales roles. 

- Fluency in English, Hindi, and/or regional languages.

Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 10AM-7pm

"FRESHER AND EXPERIENCED SALARY DIFFERS"

Position: Full Stack BlockChain Developer

Location: Remote ( Work from Home)

Job Details:-

• Expert with DeFi, NFT and latest Crypto Concepts. Should have working experience on these concepts
• Strong knowledge with Smart Contract best practices
• Experience with React JS & Node JS Required (We prefer MERN Stack). Having TypeScript experience would an advantage
• If you have an understanding of AWS and how setup and deployment of Project elements work, would be an advantage.
• Knowledge of GitHub is must.

 Roles & Responsibilities:

• Handle the solidity
• Should be able to write smart contracts

 Specfic Skill set required: Exp. In working polka dot & binance smart chains will be advantage.    

If you posses the above mentioned required skill sets & want to grow along with our fast paced growing Organisation then please share your updated CV.         

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & Responsibilities:

• Managing HR service delivery and ensuring alignment with business and HR strategic objectives.

• Partnering with business on end-to-end employee life cycle management.

• Building talent pipelines for current and future job openings

• Ensuring speed and quality of hiring as per the Manpower plan.

• Developing and enhancing our external partnerships with colleges, job boards and HR vendors.

• Contributing towards building systems & processes and initiatives with an aim to enhance productivity and retention of talent and reduce attrition.

• Deploying key initiatives to build engagement & driving communication to bring alive the EVP for employees.

• Designing & execution of Performance Management process that drives high performance.

• Conceptualization & implementation of business-relevant Talent Management practices.

• Driving training and development that will identify and meet the behavioral/ leadership/ managerial training needs of employees.

• Driving key actions to build a high performing and engaged workforce aligned with outcomes from the Employee Opinion Survey.

Requirements:

• Graduate in any discipline + MBA from a reputed institute, majoring in HR.

• Min 12 – 15 Years of experience as HR generalist / HR Business partner in BFSI domain (preference to Asset Mgt/ Wealth business)

• Working knowledge of industry standards and practices and applicable Indian Employment laws

• Excellent communication, interviewing skills & analytical skills.

• Positive attitude, quick learner, proactive and able to work independently with limited supervision.

• Excellent relationship management skills - ability to quickly build relationships with internal & senior stake holders.

• Work under pressure and tight deadlines

• Proficient in Microsoft Office.

Position Overview: We are seeking a State Sales head with a passion for education and a proven track record in sales to lead and expand our presence in the Punjab state. Ambitious and energetic candidates required expertise in customer aquacation strategy & dedication for effective sales & marketing strategy to drive sustainable financial growth with forging strong relationships & product knowledge.

Key Responsibilities:

• Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer feedback.
• Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.
• Market Analysis: Stay updated on industry trends, customer needs to inform product development and sales strategies. Conduct market research,competition & competitor analysis to identify opportunities for growth.
• Sales Process Optimization: Implement & improve sales processes, systems & follows the best practices in sales and customer relationship management, use tools to enhance efficiency & effectiveness. 
• Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights and recommendations for improvement. Present reports to senior management to track progress and make informed decisions.
• Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns, promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction through effective communication and support.
• Collaboration: Identify and establish strategic partnerships with educational institutions, organizations & other stakeholders to expand the company's reach and influence in the EdTech sector.

Qualification and experience:

• Proven working experience as a State Sales head in K-12 or CBSE school business, 
• Proven sales track record, computer Proficiency for proposal development & CRM tools
• Market knowledge, strong relationship is expected with ability to build rapport
• Good analytical & Strong problem solving skills, listening and questioning skills, combined with the ability to interact confidently with clients, able to work under pressure in result oriented manner
• Graduate from any branch computer science, MBA, BA, B.Com  
• Edtech/Book publisher or sales & marketing experience are added advantages

Job Responsibility:

• Manage digital advertising campaign activities: Setup, traffic, manage and optimize online ad campaigns, campaign modification as per request, campaign scheduling, targeting and monitoring its performance.
• Day to day campaign optimization by focusing on conversion and other performance metrics.
• Reporting of the campaign performance metrics on timely basis to various stakeholders.
• Sustaining present clients for further business opportunities.
• Shall take lead in achieving monthly delivery target on existing publishers
• Strategizing execution of different campaigns across various verticals.
• Interaction with agencies/ad networks to plan and run campaigns.

Job Requirements:

• Prior experience of managing CPL/CPI/CPR/CPT/CPS Campaign Delivery & Optimization in US/RU/CA/UK/UAE/SA/JP/KR preferred.
• Working knowledge of tracking platform (hasoffers, affise etc)
• Excellent English Communications skills – written & verbal.

What You Will Do

● Create beautiful software experiences for our clients using design thinking, and lean and agile methodology.

● Work on world-class software products using the latest cutting-edge technologies and platforms.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced, and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and positively impact the industry.

Basic Qualifications

● Experience: 5+ years

● Hands-on development experience in backend, Java, SpringBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices, etc.

● Server-side development experience mainly in JAVA.

● Passion for software engineering and following the best coding concepts.

● Good to great problem-solving and communication skills.

● Experience in working with cross-border, distributed teams is a must. Nice to have Qualifications ● Product and customer-centric mindset

● Great OO skills, including design patterns.

● Experience with large-scale enterprise systems Get to know us better: https://www.zemosolabs.com.

MUST have skills:

• BE Computer Science, MCA or equivalent
• Cloud app development experience
• Strong Understanding of Threejs Concepts
• Experience working with Threejs Immersive projects using Camera,Lights,Textures,Animations and shaders.
• Understanding of APIs, pagination, searching, sorting 
• Experience in setting up Projects with Webpack and the various loaders and plugins.
• Creating high performance UI etc.
• Proficient understanding of web markup, including html5 and css3.
• Basic understanding of 3D mathematics.
• 1 years of experience in 3D technologies such as WebGL, Three.js, etc
• Experience working in a Distributed/Cloud-based environment.

Experience:

• Min 3 year experience
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Exp:1-2.9 yrs 

Notice period: Immediate to 15days 

Mode of interview: 1 written test + 1 Video technical interview
Job description:

• Strong fundamentals in functional testing(manual) 
• Experience in any tools such : Combo 1 Selenium or Cucumber or Appium, Mobile app testing ; API
• Hands-on experience in Java - Mandatory 
• Effective interpersonal skills. 

Note : We are looking for the 1-2.9 years of experience with automation ( selenium ) + API Automation ( postman, Soap , rest api or any ) + core java ( coding in java )

1. Complex ABAP programming, testing and debugging functions related to the implementation/Support of all SAP modules (CRM and DBM major)
2. Providing  support that includes Root cause analysis , Proposing and implementing solution.
3. Understand the requirements from provided functional designs and transform these requirements into the technical designs
4. Understand the functional specification for customs developments in SAP CRM and DBM (MM, SD, HR ) modules
5. Perform technical unit testing of developed solutions peer codes reviews of team members solution’s and fix any defects and performance problems discorded.
6. Preparing technical document of the developments
7. Perform performance tuning to improve performance over multiple functions
8. Manage operational support, performing work during change windows as well as providing on call support as required by the team.
9. Ensure integration system activities including monitoring the technical architecture (particularly scalability, availability and archiving) meet all SLA's.