Technical Lead/ Engineering Manager

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Job Summary:

We are seeking a skilled and organized HR cum Admin Executive to manage both human resources and administrative operations. The ideal candidate will be responsible for ensuring smooth day-to-day office functioning, maintaining facilities, and supporting HR processes efficiently.

Key Responsibilities:

• Oversee building and facility maintenance – ensure all infrastructure, utilities, and services are running smoothly
• Handle vendor management, AMC coordination, housekeeping, and security supervision
• Manage HR activities, including recruitment, attendance, payroll coordination, and employee engagement
• Maintain administrative records, handle procurement, and support day-to-day office operations
• Liaise with management for operational and manpower planning

Requirements / Ideal Candidate:

• Has strong experience in facility/building management and administration
• Good understanding of HR processes and documentation
• Excellent communication, negotiation, and problem-solving skills
• Proactive, reliable, and able to handle responsibilities independently

About the Role:

This role is ideal for someone who enjoys managing both people and operations and can ensure that the workplace remains productive, organized, and well-maintained.

· 5+ years of experience in software development using Java.

· Proficiency in Spring Boot and Spring Batch.

· Experience with microservices architecture.

· Hands-on experience with Cassandra or similar NoSQL databases.

· Solid understanding of cloud platforms (AWS, GCP, Azure, etc.).

· Familiarity with Docker and Kubernetes.

· Experience with CI/CD tools such as Jenkins etc

· Strong problem-solving skills and attention to detail.

· Excellent communication and teamwork skills.

Important consideration:

· Core Java - 4 to 6 Yrs

· Spring and Spring Boot, Spring MVC, Spring Data, Spring Security - 4 to 6 Yrs

· DevOps (Jenkins, Junit, sonarQube, Maven) - 1 to 2 Yrs

· MongoDB, NOSql, Couch DB, Cassandra - 1 to 2 Yrs

• Assist in designing user-friendly interfaces for web and mobile applications.
• Create wireframes, prototypes, and visual designs to demonstrate design concepts.
• Conduct user research, gather feedback, and analyse user needs.
• Collaborate closely with developers, project managers, and other teams as per requirement of projects.
• Ensure designs align with usability principles, accessibility standards, and brand guidelines.
• Iterate on designs based on feedback and testing results.
• Stay updated with design trends, tools, and best practices in UI/UX design.

Our client is a wellness startup based in Bengaluru, delivers personalized health services through its in-house clinics, with a focus on longevity and holistic well-being.

The Business Development Executive will:

• Be the first point of contact for potential clients.
• Explain Biopeak’s health programs.
• Understand client needs and connect them to the right experts.
• Schedule consultations, follow-ups, and support onboarding.
• Track leads, analyze sales funnel data, and meet conversion targets.
• Collaborate across sales, medical, and marketing teams.
• This role needs someone who’s a great communicator, comfortable with sales conversations, and ideally has interest in wellness/health.

What we are looking for

• Excellent spoken communication (clarity, confidence, empathy)
• Phone sales or inside sales experience
• Interest in health, wellness, or proactive medicine
• Ability to use Excel + AI tools for analysis

Comfort with fast-paced, startup environments

Requirements :

Currently pursuing or recently completed a Bachelor's or Master's degree in Business Administration, Marketing or a related field.

Strong communication skills, both written and verbal.

Proficiency in conducting market research and analyzing data.

Excellent organizational skills and attention to detail.

Proficiency in MS Office (Word, Excel, PowerPoint) and other relevant software.

Eagerness to learn and contribute to the company's success.

Roles & Responsibilities:

• Build and technically lead Android apps in terms of scale, performance, security, and design
• Actively participate in feature design
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Take ownership of the features right from estimating timelines to Production release
• Carry out code reviews and mentor junior engineers
• Instill best practices from following MVP/MVVM patterns to using required Java design patterns within the application
• Understand the latest Android features and practices and lead the efforts towards its adoption within the team and across all mobile pods
• Follow SOPs of Agile methodologies & Sprint deliverables and drive the same within the team

Requisites / Prerequisites:

• Android Work Experience of between 3 to 5 years.
• BE/B.Tech from Tier 1 or Tier 2 institutions
• Strong understanding of Object Oriented Programming, data structures and design patterns
• Experience in developing B2C / B2B mobile applications
• Experience in memory management and in designing high-performance applications
• Strong Java, Design Patterns and OOPS knowledge and hands-on experience
• Experience in shipping applications through the Google play store
• Experienced in Android Material Design
• Basic SQL knowledge
• Experience in working with JUnits and other Unit Testing framework is a plus
• Experience in OpenGL and animations is a plus