Architect

Project Overview

We’re building Express AI, a SaaS platform that allows small and medium-sized businesses (SMBs) to easily train and deploy their own dedicated AI agents for customer service, technical support, sales, and more.

Our vision is to give SMBs the power of enterprise-grade AI without complexity. You’ll help build the core platform that powers this – including agent training interfaces, web deployment, dashboards, and integrations.

Key Responsibilities

• Develop scalable full-stack features using modern JavaScript frameworks

• Build and maintain AI agent training modules (upload docs, FAQs, tone settings)

• Integrate OpenAI, Whisper, LangChain, and other LLM APIs

• Implement user-facing dashboards for chat/voices/social/email agent monitoring

• Design multi-tenant systems with admin-level controls

• Ensure reliability and scalability of the platform as we grow

Tech Stack

• Frontend: React.js, Next.js, TypeScript

• Backend: Node.js, Express, MongoDB (or Postgres), Redis

• AI & NLP: OpenAI API (ChatGPT, Whisper), LangChain, Python (optional)

• DevOps: Docker, AWS or GCP (basic familiarity okay)

• Other: WebSockets for real-time chat, REST APIs, Git

Role Type

• Full Stack Developer (preferred)

• Frontend or Backend specialists also considered, but must be willing to collaborate on both sides

Experience Level

• 3 to 6 years of professional experience

• Previous work with SaaS platforms, AI tools, or multi-tenant architecture is a big plus

Must-Have Skills

• Proficiency in JavaScript/TypeScript

• Strong experience with React.js and Node.js

• Experience working with REST APIs and building secure web apps

• Solid understanding of cloud deployment (AWS/GCP/Firebase)

• Ability to work independently, self-manage, and deliver in a fast-paced environment

Nice-to-Have Skills

• Familiarity with LangChain, OpenAI, AI agent frameworks

• Experience with voice/chat integration

• Prior experience building tools for SMBs or customer support systems

Engagement Type

• Full-time (preferred) or part-time with clear weekly availability

• Remote (India-based candidates only)

Why Join Us?

• Work on a cutting-edge AI platform solving real problems for real businesses

• Fast-moving, no-red-tape team environment

• Build something that will impact millions of small businesses globally

Designation: Product Manager or Senior Product Manager :CPaaS

Job Summary:

The Product Manager will be responsible for overseeing the entire product lifecycle, from conception to

market launch. This role involves working closely with cross-functional teams, including sales, legal, and

regional teams, to develop and implement effective product strategies. The ideal candidate will have a

strong background in market research, competition analysis, and the ability to manage multiple projects

simultaneously.

Key Responsibilities:

 Define and communicate the product vision and strategy for the CPaaS offerings.

 Develop and maintain the product roadmap, ensuring alignment with company goals and

market demands.

 Conduct market research and competitive analysis to identify opportunities and threats.

 Collaborate with engineering teams to define product requirements and specifications.

 Prioritize product features and enhancements based on customer feedback, market trends, and

business goals.

 Manage the product development lifecycle from concept to launch, ensuring timely delivery and

high quality.

 Gather and analyze customer feedback to understand their needs and pain points.

 Stay informed about industry trends, emerging technologies, and competitor activities.

 Use data-driven insights to guide product decisions and improvements.

 Work closely with marketing to develop go-to-market strategies, including positioning,

messaging, and pricing.

 Collaborate with sales and customer support teams to ensure they are well-equipped to sell and

support the CPaaS products.

 Coordinate with legal and compliance teams to ensure product offerings meet regulatory

requirements.

 Define and track key performance indicators (KPIs) to measure product success.

 Analyze product performance and customer usage data to identify areas for improvement.

 Prepare regular reports and presentations for senior management on product performance and

strategic initiatives.

 Engage with customers to gather feedback and build relationships.

 Act as a product evangelist, representing the CPaaS products at industry events, conferences,

and customer meetings.

 Provide support and guidance to key customers during product adoption and integration.

What will I be doing?

As the UX Lead, focused on our Core Experience area, you will define a cohesive strategy and deliver cross-team, multi-phase projects from concept through implementation.

You need to lead an existing team that will be focused on creating a simple, easy-to-use, and best-in-class experience for our users. You'll lead a team of 4-5 product designers not only by means of their product work, and you'll also be a coach and foster their career development

You'll work cohesively with the leadership and engineering team.

Roles and Responsibilities:

• Analyze the product’s present UX pitfalls, optimization, and growth opportunity or the impact of a user problem and then help tune the project scope accordingly with the product partners
• Understand frequency of usage and the relative importance of a feature/experience, and how it fits into the complete product
• Rationally narrow down to a design recommendation with a strong focus on short-term and long-term implications of the choice Independently deliver high-quality visual design work and support the production with the engineering partners
• Write relevant front end code (HTML, CSS)

What Skill do I need? 

• We emphasize proof of work more than your credentials. Lead and support key design projects
• Relevant work experience of 5+years (preferably in a start-up space) 
• Demonstrated experience leading multidisciplinary UX/Product design teams to deliver high-quality projects at scale
• Proficient in Sketch, XD, Photoshop, Illustrator, or other design tools 
• Has experience working in AGILE methodology
• Knowledge of current UX best practices, including user research and accessibility across mobile and web

Job Types: Full-time, Regular / Permanent

Experience: 2+ yrs

Android Developer responsibilities include:

Designing and developing advanced applications for the Android platform.

Unit-testing code for robustness, including edge cases, usability, and general reliability.

Bug fixing and improving application performance.

Unit-test code for robustness, including edge cases, usability, and general reliability.

Work on bug fixing and improving application performance.

Continuously discover, evaluate, and implement new technologies to maximize development efficiency Design and build advanced applications for the Android platform.

Collaborate with cross-functional teams to define, design, and ship new features.

Work with outside data sources and APIs.

Responsibilities and Duties

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Requirements

Proven software development experience and Android skills development

Good Experience in Kotlin, Room, SQLite

Proven working experience in Android app development and

Have published at least one original Android app

Experience with Android SDK

Experience working with remote data via REST and JSON

Experience with third-party libraries and APIs

Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

Solid understanding of the full mobile development life cycle.

About Ftechiz Solution Pvt Ltd:

Established in 2016, Ftechiz Solutions Pvt Ltd, with it’s dedicated and skilled team of professionals, able to create dynamic and cost effective solutions for it’s clients. We believe in delivering the best services to our Clients without compromising on time or quality. Ftechiz Solutions Pvt Ltd has been launched with a clear vision to become multi-skilled and multi-dimensional IT service providers with a focus on high end strategic solutions and with the ultimate aim to evolve and become a leading One Stop internet strategy consulting company. We have been successful because we believe in keeping our promises and our simple but highly effective websites are known to interest the viewers greatly as the design is eye catching with the navigation easy making it a comfortable experience.

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

# About Us

It is **Slack for Construction Industry** that helps construction project owners and contractors track on-site progress in real-time to finish projects on time and in the budget. We aim to bring the speed of software development to infrastructure development.

Founded by IIT Roorkee alumni and backed by industry experts, we are on a mission to help the second largest industry in India-Construction make a transition from pen and paper to digital.

# About the team

As a productivity app startup, we value productivity and ownership most. That helps raise our own bar and the bar of people we hire.

We follow agile and scrum approaches for product development and use best of class tools and practices. Measuring our progress on a weekly basis and iterating fast enables us to build breakthrough modules and features rapidly.

If you join us, You will be constantly throw in difficult situations. Decisions that you take, will directly impact our clients and sales. That's how we learn.

# Requirements -

- 1-3 years of experience testing

- Good with testing concepts, understands test life cycle

- Good bug reporting and communication skills

- Understands release process and past experience of release process

- Understanding the business criticality & being Flexible

- Sound knowledge on Compatibility testing

- Hands on experience on both Web and Mobile platforms

# Responsibilities -

- Domain/Product knowledge would be an added value

- Automation skills for mobile application is an added advantage

- Knowledge and experience on debugging tools (Adb, Xcode, Jmeter, etc.)