AngularJs Developers

Job Title : Multi Stack Trainer

Skills: JavaScript, React.js, Angular, HTML5

Node.js (Express, NestJS)Python (Django

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Roles and Responsibilities :

• Lead the delivery of high quality, innovative, flexible, cost-optimized, and scalable technical solutions that meet business requirements
• Design, Develop, test, and maintain software applications with MVC architectures, Microservices, and scalable cloud-native apps.
• Perform hands-on coding and provide thoughtful code reviews
• Mentor and lead team members to continuously improve quality and productivity of deliverables
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
• Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with cross-functional team along with the client's team
• Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User-Focused, Adaptive
• Lean Principles & Analytical Thinking
• Project planning, timelines, and milestones for execution and deliverables
• Participate in the Evaluation Review of your team member

Primary Skills

• Experience in building an enterprise web application using ReactJS as the frontend framework
• Experience with Redux and React Hooks
• Expert in HTML5, CSS3
• Experience in Bootstrap4 or CSS pre-processor like Less or Sass is highly desirable
• Strong knowledge of best practices and modern web design trends is necessary.
• Some experience with modern web-based typography.
• Excel at rapid prototyping and at writing good code.
• Experience with testing/debugging in multiple browsers and platforms.
• Expertise in using JavaScript
• Should have worked on REST client and WebSockets
• Should be able to write Unit testing using any one of the frameworks like Cypress, Jasmine, Karma, Jest, Enzyme, or any other similar framework.
• Should have experience in either one of the Build scripts like Gulp or Grunt or Webpack
• Low-Latency UI, Page optimization, and bundle build+caching
• Problem-solving and debugging skills
• Component-based architecture

As front-end engineer, you’ll be responsible for end-to-end development of products and services that align with business objectives.

Work Culture

1. Grow your skills, experiment with cutting edge technologies and tools
2. An environment that encourages creative thinking and limits red tape
3. Collaborate with fellow engineers, product management, clients and end users
4. Execute responsibilities effectively and honestly

Skills and Experience

1. Minimum 5 years of javascript development experience
2. In-depth understanding of javascript and reactjs
3. Experience in designing effective data structures and algorithms
4. Experience in object-oriented and functional programming paradigms
5. Experience in consuming REST web services.
6. Experience and understanding of any backend framework would be a plus
7. Experience with version control and project management tools
8. Excellent oral and written communication (english + 1 local language)
9. Analytical and problem-solving skills
10. Familiarity with any cloud service provider - aws/digital ocean/azure

Signs you would be a good fit

1. You enjoy crafting elegant, well-tested solutions, not just delivering working code
2. You have logical and well-researched opinions on existing and new technologies, and relish the learnings and challenges of working on different platforms and products
3. You have an entrepreneurial mindset
4. You are a quick learner with proven reasoning skills
5. You explore beyond your resume

About Eloquent Studio Pvt Ltd

Team of 1-10 people

Located in Pune, Maharashtra, India

JOB Description :

We are looking for a candidate who is dedicated and ready to take responsibility for work and interested to do work from home in this COVID duration(Freelancer full-time job).

 

2+ Years of experience in Microsoft .NET Technologies.

Strong knowledge of Database Design concepts.

Strong knowledge of Object-Oriented Programming concepts.

Knowledge of Design Patterns, and SOLID principles.

Must have experience with:

ASP.Net MVC, SQL, Entity Framework, LINQ, JQuery, WEB APIs, Dependency Injection, WCF services (Nice to have).

Must have experience with:

Database Design - Relations, Cardinality, Constraints, Indexes.

Database Data Manipulation - Select, Joins, Group By, Aggregate Functions, Subquery, Stored Procedures, Functions.

SSRS reports (Nice To have).

Writing Quality Code - Naming Conventions, Exception Handling, Logging, Reusability, OOP Concepts, SOLID principles.

Good to have knowledge of - HTML, CSS, Javascript/ jQuery/ KnockoutJS, AJAX.

Understanding of Agile methodology.

Highly developed analytical and problem-solving skills.

Excellent troubleshooting and communication skills.

About the Company:

Kratin LLC. is a leading innovation and design company focusing on healthcare. Kratin’s Unified Health Experience (UHX) platform is an award-winning solution for connecting dot across the care continuum with mobile and high tech solutions.