Admission Counsellor

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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1. Work timings - You are the master of your time. However, with great freedom comes great responsibility. If you have committed something to the team, we expect that you will give it your best to make sure that commitment is done and is done on time.
   
2. Leave policy - Take a leave whenever for whatever reason you want. You don't need to explain yourself to us
   
3. Health insurance for you and your family

Academic Counselor - Chennai

Hiring Sales Executives/Counselors from Educational industry background.

Job Description

Counseling the students for the Test Prep Programs

Handling enquiries and getting the enrollments done

Achieving monthly sales targets

cold calling

Work Schedule: 6 days a week (including weekends), 1 fixed weekly off on weekday

Required Candidate profile

Sales aggressive Experience in counseling/ sales Good communication skills.

Presentable

Role- Software Development Engineer-2

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Top Skills

You write high quality, maintainable, and robust code, often in Java or C++ or C#

You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.

You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Roles & Responsibilities

You solve problems at their root, stepping back to understand the broader context.

You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.

You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.

You recognize and use design patterns to solve business problems.

You understand how operating systems work, perform and scale.

You continually align your work with Amazon’s business objectives and seek to deliver business value.

You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.

You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.

You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

Bachelors or Masters in Computer Science or relevant technical field.

Experience in software development and full product life-cycle.

Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.

Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.

Proficiency in SQL and data modeling.

We are building a workspace for Marketing teams - Think Webflow for Marketing teams, Grafana for Marketing teams who operate on large data sets and need a clear intuitive interface to look at all their data.

Traditionally Marketing teams have always had to depend on a large BI team to provide them with the data they need to make decisions. Clarisights eliminates this by giving Marketing teams everything they need in one intuitive, collaborative reporting platform.

We work with large enterprise Marketing teams around the world like Delivery Hero - The world's largest food delivery co., HelloFresh the world's largest mealkits delivery co. etc.

Our platform is central to how business teams make decisions and you will work on the interface that these teams use. We are helping non technical business users get comfortable with data by giving them a platform they can use to drive.

What makes this role challenging? Think Google Docs, Slides and Sheets all combined in one platform. We have a collaborative text editor which is used by teams together and we built our table grid which is extremely powerful. Tables, being one of the heaviest and most used widgets we have, have records composed of metric data(averages, share percentages, comparison data), multiple creatives(images, videos, gifs), trends(charts inside each cell) and a lot more.

The huge amount of data points naturally increases the amount of DOM nodes and thus it becomes memory heavy and CPU intensive to run the app in the browser. One table can have 500 records that the users can scroll through at once. Now imagine having 10+ of such tables in one tab, and each report comprising of multiple tabs. And we also support features like drilldowns/breakdowns, column freezing, row freezing, in the tables all while ensuring a smooth user experience.

We decided to build it from scratch using React Virtualize since most table libraries did not give us the performance or features we need. We also extensively use charts to visualize data and as we are scaling, a lot of these components have to be rebuilt to handle the volume of data we process.

We are only getting started, we want to make our platform a lot more collaborative and immersive by giving teams ability to interact with charts by adding annotations and ability to tag team members and leave notes for them. This might seem a solved problem when you look at collaboration on Google Docs but it's an extremely tricky problem for us as we don't deal with static data the way you have it with Google Docs.

Unlike read only dashboards which do not allow edits after building, our platform is meant for collaboration within teams. Think of how shitty collaboration was for design teams before Figma.

We are looking for someone who obsesses over performance and is comfortable with profiling performance, can think of frontend architecture. We are also looking for a lead who can mentor the team on performance and scale.

While working with such complex interfaces, often times, performance and the tech becomes a bottleneck for the user experience we strive for. We are looking for someone who —

• Understands fundamentals of Application Design and has designed/architected applications from scratch.
• Has worked on large-scale applications, and setup/maintained its data pipelines (data flows from backend to frontend)
• Has architected efficient and reusable front-end systems that drive complex web applications

• 3+ years of JavaScript experience, including concepts like asynchronous programming, closures, types.
• HTML/CSS experience, including concepts like layout, specificity, cross browser compatibility, and accessibility
• Experience with browser APIs and optimizing frontend performance
• Previous experience with dashboard apps, charts framework, window virtualisation
• Has written Generators for project setup
• Comfortable with tech like Postgres, Docker, Rails
• Understands tooling like Webpack, Babel

Experience with React and Typescript is preferable but not necessary.

• Understanding the data flow and familiarise oneself with the app components
• One feature/task like updating something that touches majority of the app — this is again aimed to get familiarity with the whole codebase in the quickest way
• Synchronising the data pipelines by adopting better serialisation protocols
• Creating avenues to improve app performance (by profiling and benchmarking)