Product Marketing Manager

Looking for Front End - React JS, Back End – Node JS.

Build, maintain, and optimize backend services, APIs, and applications using Java frameworks such as Spring, Spring Boot, or Hibernate.

Minimum Qualifications:

1. Bachelor's degree in Commerce (B.Com) or equivalent.

Preferred Skillsets:

1. Proficiency in advanced Excel functions, such as pivot tables, VLOOKUP, and macros.

2. Hands-on experience with Excel.

3. Strong interpersonal skills to effectively collaborate with Customers and team members.

4. Logical reasoning and problem-solving capability to identify and resolve discrepancies.

5. Attention to detail and accuracy in data analysis.

6. Ability to work both independently and collaboratively within a team.

7. Excellent verbal and written communication skills.

8. Time management and organizational skills.

9. Basic knowledge of accounting principles.

Responsibilities:

1. Perform regular reconciliation of customer accounts to verify the accuracy of financial transactions.

2. Analyze financial data identify discrepancies or anomalies, and investigate the root causes.

3. Prepare and maintain detailed reports and documentation of reconciliation activities.

4. Monitor and report on key performance indicators related to account reconciliation.

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

API Lead Developer

Job Overview:

As an API developer for a very large client,  you will be filling the role of a hands-on Azure API Developer. we are looking for someone who has the necessary technical expertise to build and maintain sustainable API Solutions to support identified needs and expectations from the client.

Delivery Responsibilities

• Implement an API architecture using Azure API Management, including security, API Gateway, Analytics, and API Services
• Design reusable assets, components, standards, frameworks, and processes to support and facilitate API and integration projects
• Conduct functional, regression, and load testing on API’s
• Gather requirements and defining the strategy for application integration
• Develop using the following types of Integration protocols/principles: SOAP and Web services stack, REST APIs, RESTful, RPC/RFC
• Analyze, design, and coordinate the development of major components of the APIs including hands on implementation, testing, review, build automation, and documentation
• Work with DevOps team to package release components to deploy into higher environment

Required Qualifications

• Expert Hands-on experience in the following:
• Technologies such as Spring Boot, Microservices, API Management & Gateway, Event Streaming, Cloud-Native Patterns, Observability & Performance optimizations
• Data modelling, Master and Operational Data Stores, Data ingestion & distribution patterns, ETL / ELT technologies, Relational and Non-Relational DB's, DB Optimization patterns
• At least 5+ years of experience with Azure APIM
• At least 8+ years’ experience in Azure SaaS and PaaS
• At least 8+ years’ experience in API Management including technologies such as Mulesoft and Apigee
• At least last 5 years in consulting with the latest implementation on Azure SaaS services
• At least 5+ years in MS SQL / MySQL development including data modeling, concurrency, stored procedure development and tuning
• Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
• High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency
• Should be a self-starter and team player, capable of working with a team of architects, co-developers, and business analysts

Preferred Qualifications:

• Ability to work as a collaborative team, mentoring and training the junior team members
• Working knowledge on building and working on/around data integration / engineering / Orchestration
• Position requires expert knowledge across multiple platforms, integration patterns, processes, data/domain models, and architectures.
• Candidates must demonstrate an understanding of the following disciplines: enterprise architecture, business architecture, information architecture, application architecture, and integration architecture.
• Ability to focus on business solutions and understand how to achieve them according to the given timeframes and resources.
• Recognized as an expert/thought leader. Anticipates and solves highly complex problems with a broad impact on a business area.
• Experience with Agile Methodology / Scaled Agile Framework (SAFe).
• Outstanding oral and written communication skills including formal presentations for all levels of management combined with strong collaboration/influencing.

Preferred Education/Skills:

• Prefer Master’s degree
• Bachelor’s Degree in Computer Science with a minimum of 12+ years relevant experience or equivalent.

Outplay is looking for a motivated and talented Sales Development Representative to join our growing team. We’re looking for energetic, tech-savvy SDRs to join our fast-growing team. As part of the Outplay sales team, you will become a subject matter expert and advise new clients on sales best practices, technology, and process.

US Shift Only (6 PM - 3:30 AM) - Onsite (Chennai)

Responsibilities: 

• Represent our company’s products and services - starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs.
• Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets.
• Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps.
• Utilize cold calling, and email to generate new sales opportunities.
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market.

We are looking for someone who has: 

• 1-2 years experience in a Sales role and are eager to learn to become a great seller.
• Active on LinkedIn.
• Strong understanding of Sales and lead development best practices
• Proven ability to perform successfully given low oversight and limited process
• 100% reliable and detail-oriented. A drive to execute flawlessly.
• A positive can-do attitude and tireless work ethic. Driven and self-sufficient.
• Must live and breathe startups with broad responsibilities, crazy busy, dynamic environment, lots of responsibility, and lots of fun

Benefits:

•  Flexible work hours - We believe mental health is way more important than a 9-5 job.
• Health Insurance - We are a family, and we take care of each other - we provide medical insurance coverage to all employees and their family members. We also provide an additional benefit of doctor consultation.
• Workstation and Internet Allowances.
• Annual company retreat - we work hard, and we party harder.
• City meet-ups- You work with your team members in the mornings and party in the evenings.
• Safe space to innovate and experiment.
• Steady career growth and job security.

• Experience in any one SaaS based Software & High available Infrastructure Architectures
• Financial/Banking domain knowledge (Risk, Fraud, Security Aspects) is a plus
• Debugging/Identifying root cause on faults/performance of an Application (at least one project should
• highlight this requirements)
• Working knowledge of any one of Interfaces (RestAPI/HttpProcessor/WinServices)
• Know-How of anyone Monitoring tool (Nagios / Graphana / Kubernates / AWS Cloud Watch)
• SQL programming
• Troubleshoot enterprise applications
• PHP, .net and MS SQL, Apache server and Linux
• Jira usage
• Certifications: ITIL certification is a Plus

• Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.

• Experience of 3 to 5 years developing using MEAN Stack

• Strong development experience using Node.JS, Express, Angularjs and Mongodb

• Experience in UX, CSS, LESS/SASS, Git, Gulp

• Agile development background is required

• Test Driven Development experience

• Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker

At Divami, User comes first! As a Sr. UI Designer, you'll be responsible for creating amazing user experiences. The candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
RESPONSIBILITIES:

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience

• Execute all visual design stages from concept to final hand-off to engineering

• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks

• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas

• Present and defend designs and key milestone deliverables to peers and executive level stakeholders

• Conduct user research and evaluate user feedback

• Establish and promote design guidelines, best practices and standards

REQUIREMENTS:

• Proven UI experience

• Demonstrable UI design skills with a strong portfolio

• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps

• Proficiency in Photoshop, Illustrator, Omni Graffle, or other visual design and wire-framing tools

• Excellent visual design skills with sensitivity to user-system interaction

• Ability to present your designs and sell your solutions to various stakeholders.

• Ability to solve problems creatively and effectively

• Up-to-date with the latest UI trends, techniques, and technologies

WORK EXPERIENCE AND EDUCATIONAL QUALIFICATIONS:
6+ yrs of strong UI Experience (preferably from Design Studios)
Full Time Design Degree (Bachelor's/ Master's in Visual/ Communication Design/ UI Design)