Sales Manager Life Sciences

Requirements / Experience:

• 1-3+ years of PHP application development experience
• Strong Experience using Laravel/CodeIgniter/ Symfonyframeworks
• Strong experience and theoretical knowledge of PHP
• Front end and back end development expertise
• JavaScript (Vue.js, React, node, Typescript, RequireJS)
• Front end frameworks (Bootstrap, Tailwind, etc.)
• Good background with SQL Databases (writing queries, optimization, query builders usage, ORMs)
• API development and documentation (OpenAPI)
• Troubleshooting (ability to react in the most effective manner to eliminate technical issues)
• Solution-Making (ability to propose the most effective technical solutions)
• NoSQL experience is nice to have
• Ability to work on existing live projects and do the modifications as required. 
• Ability to work independently and in a team as well

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

About Us                                                                                                                  

Apty is a rapidly scaling SaaS company helping global enterprises accelerate software adoption and digital transformation. With teams across India and the USA, we are building an AI-first Digital Adoption Platform that simplifies user experience, improves productivity, and reduces support overhead. We're on a mission to build a high-performance and people-centric culture that celebrates innovation, diversity, and growth.

Trusted by millions of users worldwide, including Fortune 1000 Companies, Apty empowers employees to excel in their roles by promoting engagement and enhancing data hygiene.

Role Overview

We are looking for a talented Full Stack Developer with 2–5 years of experience to join our dynamic team in Hyderabad.

As a Senior Full Stack Developer at Apty, you will contribute to the design, development, and maintenance of cutting-edge web applications and browser extensions that serve enterprise clients worldwide. You should have strong problem-solving skills and be proficient in both front-end and back-end technologies.

Key Responsibilities

• Develop responsive and user-friendly web interfaces using HTML, CSS, and React.js.
• Build robust server-side applications and APIs using Node.js.
• Design and manage relational databases using SQL.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Debug, troubleshoot, and enhance existing applications for optimal performance and scalability.
• Ensure code quality through reviews, testing, and adherence to best practices.
• Stay updated with the latest trends and technologies.

Education Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.

Requirements

• Strong programming and problem-solving skills.
• Proficiency in HTML, CSS, and React.js for front-end development.
• Experience with Node.js for back-end development.
• Good understanding of relational databases, including SQL.
• Familiarity with RESTful APIs and web application architecture.

Benefits

• An opportunity to work with a fast-growing SaaS company impacting millions of users globally.
• A collaborative and inclusive work environment.
• Opportunities for professional growth and skill development.
• Competitive salary and benefits package.

HR Operations Executive

Location - Andheri, Mumbai

Work from office

10 am to 7 pm (Mon to Sat)

Please note only looking for an immediate joiner.

Requirements:

• Bachelor's degree in human resources.
• Minimum 3- 5 years of relevant experience in human resources.
• Additional training/certification in Payroll Management - may be advantageous.
• Full understanding of HR functions and best practices.
• Well-versed with HRMS
• Onboarding and Exit formalities
• Well-versed with the entire Payroll Cycle
• HR documentation
• Employee grievances
• Prepare and maintain employee master (MIS) (Good with excel)
• Good with drafting letters and policies

Job Title: System Administrator

Location: Gurgaon

Department: IT Support

Position Overview:

We are seeking a highly skilled and proactive System Administrator with a strong focus on Mac OS to join our IT team. The ideal candidate will be responsible for the deployment, management, and troubleshooting of Mac OS devices within our organization. This includes supporting Mac desktops, laptops, and servers, ensuring seamless integration with the network infrastructure, and providing top-tier support to end-users. The role requires a deep understanding of Mac OS, IT best practices, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Mac OS Device Management: Install, configure, and maintain macOS systems (desktops, laptops, and servers). Ensure proper setup, updates, and security for all Mac-based hardware.
• System Monitoring & Performance: Monitor and manage Mac systems for performance issues, availability, and security. Conduct routine system checks and troubleshooting of any Mac-related hardware or software issues.
• User Support & Training: Provide direct support to end-users, including troubleshooting, issue resolution, and answering questions related to Mac OS and software applications. Offer training for staff on best practices and efficient Mac usage.
• Software & Security Management: Manage software installations, patch management, and security configurations. Ensure all Mac systems are compliant with company policies, including data protection protocols and encryption standards.
• Backup & Recovery: Implement and maintain backup solutions for Mac systems. Coordinate data recovery in the event of system failure or disaster recovery scenarios.
• Network Integration: Ensure smooth integration of Mac OS devices into the broader corporate network. Troubleshoot network issues related to Mac systems, including connectivity, file-sharing, and VPNs.
• Automation & Scripting: Utilize automation tools (e.g., Jamf, Munki, or other MDM solutions) to streamline workflows, software deployment, and system management tasks. Create and maintain scripts for automating repetitive tasks (e.g., Bash, AppleScript).
• Documentation & Reporting: Maintain clear, up-to-date documentation for all processes related to Mac OS system management. Prepare regular reports on system status, security compliance, and user issues.
• Collaboration & Cross-Functional Support: Work closely with IT colleagues and other departments to ensure cross-platform compatibility and troubleshoot any cross-functional issues.
• Hardware Support & Upgrades: Support hardware lifecycle management, including Mac device procurement, setup, repairs, and disposal in accordance with company policies.

Required Qualifications:

• Proven experience as a System Administrator or similar IT role with a focus on Mac OS.
• Strong knowledge of macOS, including configuration, administration, and troubleshooting.
• Experience with Mobile Device Management (MDM) solutions (e.g., Jamf, Mosyle, Kandji).
• Familiarity with network administration, including DNS, DHCP, VPN, and file-sharing protocols.
• Proficiency with scripting and automation tools for system management (e.g., Bash, AppleScript, Automator).
• Strong understanding of security practices for macOS, including file encryption, firewall management, and endpoint protection.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Strong attention to detail and commitment to maintaining a high level of system reliability and user satisfaction.

Preferred Qualifications:

• Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) certification.
• Experience with virtual environments (VMware, Parallels) on Mac OS.
• Knowledge of additional operating systems (Windows, Linux) and cross-platform integration.

REQUIREMENTS: ● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B preferably ● Bachelor’s degree in business, marketing, or related field ● Excellent communication and interpersonal skills ● The ability to generate leads independently. ● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision ● Knowledge of the AI industry and emerging technologies

KEY RESPONSIBILITIES: ● Prospecting: As a SDR you will be responsible for identifying and qualifying high potential customers via cold calling, networking, e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline. ● Lead Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision. ● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions. ● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance. ● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects.

• 4 year degree or equivalent experience
• 8 to 13 years of software development experience 
• Demonstrates broad and deep expertise in any programming languages(Java, GoLang) and open source frameworks (e.g., Spring Boot, Micronut).
• Designs, develops, and approves end-to-end functionality of a product line, platform, or infrastructure and microservices.
• Must have exposure to at least one cloud product/platform development.
• Working knowledge of any one client side framework like ReactJS or Angular, etc.
• Should have exposure to one or more databases like Cassandra, MongoDB, Graph, Redis, Elastic Search and Postgres.

• Creates and executes test plans and clear, concise test scripts for new products or enhancements to existing products
• Defines comprehensive scenarios and variations in data to adequately perform testing
• Schedules and performs functional, integration, regression, and release testing
• Submits defects and issues to development for correction, and retests once defects have been resolved
• Reports test results and status as appropriate
• Tracks defects and causal analysis to closure
• Creates and/or reviews requirements, design, and scope documents
• Helps support and advocates the standard to test design, procedures and may provide input to those procedures
• Coordinates and/or performs testing from initiation through delivery
• Ensures testing is completed on schedule and within budget
• Serves as liaison between technical and non-technical department in order to ensure that all targets and requirements are met
• May create and maintain test libraries, databases, and test environments
• May certify and review test results of other analysts and testers
• May assist with software changes for documentation update or correction
• May assist with automated scripts from team members
• May cross-train and mentor less experienced QA team members
• Prepare Automated Scripts for the Modules
• Prepare reusable methods and Artifacts which helps in improving efficiency and productivity

Skills & Experience:

• Able to meet aggressive deadlines and handle multiple complex projects
• Cross-browser testing (Windows - Firefox, Chrome, IE, Edge)/ (Mac Book - Safari, Chrome, Firefox)
• Involves UI and UX testing. (UI User Interface & UX User Experience)
• Able to handle scripting across different technologies
• Good knowledge of software development lifecycles
• Good knowledge of software testing lifecycles
• Good knowledge of AGILE/SCRUM
• Good Knowledge of testing web-based applications on Mobiles / Desktop
• Able to modify testing development or to suit the environment or product
• Knowledge/experience of testing multiple platforms, browsers, and mobile devices a big plus
• Experience with the use of automated testing tools such as Selenium/Appium
• Good knowledge of Performance testing
• Good knowledge of API Testing (Manual as well as Automation)

Preferred:

• Understanding of and hands-on experience with testing tools; in particular Microsoft Visual Studio/TFS, MS Office, SharePoint, Test Data editors and JIRA
• ISTQB Advanced / QAI Certified / AEM Certifications