Account executive

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Role Overview

We are looking for a dynamic Sales Associate with strong experience in digital sales and

platform-led brand solutions. The individual will be responsible for onboarding up to 10 new

brands each month, driving revenue growth, and building long-lasting partnerships with key

decision-makers, including CMOs and marketing leaders.

Key Responsibilities

● Drive platform and inventory sales, focusing on brand partnerships and alliances.

● Onboard new brands and manage end-to-end digital sales cycles across multiple

sectors.

● Create and deliver customized online and offline marketing solutions aligned with

client objectives.

● Identify new business opportunities and design solutions that support brand and

marketing goals.

● Engage closely with senior stakeholders (CMO-level and above) to build strategic

relationships.

● Manage and grow accounts with sizeable marketing budgets.

● Deliver impactful presentations and communicate value propositions clearly.

● Collaborate with internal teams to ensure seamless execution and client satisfaction.

Requirements

● 3–5 years of experience in Sales (Digital/Influencer/Tech/Martech preferred).

● Post-graduate degree preferred.

● Prior experience selling technology products or digital solutions to large B2B and B2C

brands.

● Strong communication, relationship-building, and presentation skills.

● Proven ability to multitask and manage multiple client conversations simultaneously.

● Proficiency in MS Office (Word, Excel, PowerPoint) and understanding of Business

Process Modelling.

● Excellent analytical, problem-solving, and interpersonal skills.

Fluent in English.

1. Write clear, concise, and engaging content for blogs, websites, social media, emails, product descriptions, press releases, and more

2. Optimize content for SEO using appropriate keywords and best practices

3. Stay updated on industry trends and content marketing best practices

4, Providing 5k per month to content writing interns, kindly apply accordingly.

We are seeking dynamic and results-driven professionals to join our Business Development team focused on Trade Credit Insurance. The role involves identifying, soliciting, and acquiring large corporate accounts for trade credit solutions. The incumbent will play a pivotal role in driving strategic client acquisitions, fostering relationships with key decision-makers, and achieving revenue targets through value-driven insurance advisory.

Key Responsibilities:

• Drive acquisition of large and mid-size corporate clients for trade credit insurance solutions.

• Understand client requirements around credit, loans, working capital, and trade finance, and tailor insurance offerings accordingly.

• Develop and maintain strong relationships with key stakeholders including CFOs, Risk Managers, and Treasurers.

• Prepare and present compelling proposals, negotiate terms, and close high-value deals.

• Collaborate with internal teams and underwriters to structure solutions aligned with client needs.

• Maintain deep knowledge of trade credit products, industry trends, and competitor offerings.

• Ensure seamless onboarding and service delivery for acquired clients.

Experience Required:

• 5–10 years of proven experience in corporate sales, preferably in the Banking or Financial Services Industry

• Exposure to trade credit, loans, working capital management, and trade finance is essential

Skills Required:

• Strong corporate sales acumen with ability to handle long sales cycles and high-value deals

• Experience in B2B client engagement, solution selling, and account management

• Excellent communication, negotiation, and presentation skills

• Ability to understand financial products and align them with insurance solutions

• Strong network and understanding of the banking, credit, and financial ecosystem

• Experience with Cloud native Data tools/Services such as AWS Athena, AWS Glue, Redshift Spectrum, AWS EMR, AWS Aurora, Big Query, Big Table, S3, etc.

• Strong programming skills in at least one of the following languages: Java, Scala, C++.

• Familiarity with a scripting language like Python as well as Unix/Linux shells.

• Comfortable with multiple AWS components including RDS, AWS Lambda, AWS Glue, AWS Athena, EMR. Equivalent tools in the GCP stack will also suffice.

• Strong analytical skills and advanced SQL knowledge, indexing, query optimization techniques.

• Experience implementing software around data processing, metadata management, and ETL pipeline tools like Airflow.

Experience with the following software/tools is highly desired:

• Apache Spark, Kafka, Hive, etc.

• SQL and NoSQL databases like MySQL, Postgres, DynamoDB.

• Workflow management tools like Airflow.

• AWS cloud services: RDS, AWS Lambda, AWS Glue, AWS Athena, EMR.

• Familiarity with Spark programming paradigms (batch and stream-processing).

• RESTful API services.

• Security Engineer (experience 5 to 7 years)
  • Experience in managing and administering Zscalar DLP
  o Primary responsibility is to manage Data Loss Prevention solution who has experience in analyzing the DLP logs, defining relevant policies, understanding data exfiltration techniques, etc)
  • Solution: Zscalar
  • Location: Mumbai

• Minimum 2years working experience in Application development using Angular 5/6.
• Strong proficiency in JavaScript and the JavaScript object model, JS MVC frameworks, redux such as Angular5/6, State Management With NgRx(Required).
• RestAPI Integration via Http,
• ThirdParty Integrations (Angular Material or PrimeNG),
• Lazyloading ( custom preloading Strategy ),
• Validation,
• Reactive Architecture ( RxJs Observables & Operators )
• Unit Testing (*not mandatory but would be a plus),

Responsibilities and Duties

• Be part of a full team delivering a complete front-end application
• Ensuring high performance on mobile and desktop
• Cooperating with the back-end developer in the process of building the RESTful API
• Develop/Design, implement, and test high-quality web applications in a cloud-based environment.
• Help brainstorm and plan new applications and web services.
• You will take ownership of technical problems and their resolution, including proactively
• Communicating with product managers, developers, architects, and the operations team.
• Provide accurate effort-estimates for deliverables.
• Be committed to the deadlines.

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organisation, and automation.

Requirements:

• Proficient with Swift 4 (depending on project requirements), and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with Online/Offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple's design principles and interface guidelines.
• Knowledge of low-level C-based libraries is preferred.
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimisation
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration