Digital Marketer

osition Title: Senior Support Engineer – L2
Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and

This person MUST have:
- B.E Computer Science or equivalent.
- In-depth knowledge of machine learning algorithms and their applications including
practical experience with and theoretical understanding of algorithms for classification,
regression and clustering.
- Hands-on experience in computer vision and deep learning projects to solve real world
problems involving vision tasks such as object detection, Object tracking, instance
segmentation, activity detection, depth estimation, optical flow, multi-view geometry,
domain adaptation etc.
- Strong understanding of modern and traditional Computer Vision Algorithms.
- Experience in one of the Deep Learning Frameworks / Networks: PyTorch, TensorFlow,
Darknet (YOLO v4 v5), U-Net, Mask R-CNN, EfficientDet, BERT etc.
- Proficiency with CNN architectures such as ResNet, VGG, UNet, MobileNet, pix2pix,
and Cycle GAN.
- Experienced user of libraries such as OpenCV, scikit-learn, matplotlib and pandas.
- Ability to transform research articles into working solutions to solve real-world problems.
- High proficiency in Python programming knowledge.
- Familiar with software development practices/pipelines (DevOps- Kubernetes, docker
containers, CI/CD tools).
- Strong communication skills.

We are looking for a Full Stack Laravel Developer who is dedicated to the craft, writes code that they are proud of and can hit the ground running.

 

You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

 

Responsibilities

 

• Write “clean”, well-designed code
• Produce detailed specifications
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle
• Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary

 

Requirements

 

• Proven software development experience in Laravel Framework
• Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
• Good knowledge of relational databases, version control tools and of developing web services
• Passion for best design and coding practices and a desire to develop new bold ideas
• BS/MS degree in Computer Science, Engineering or a related subject

Required candidates with experience in Odoo ERP platform. Looking for talented individuals interested in joining and taking a lead in the domain.

We're iSuraksha Solutions Pvt. Ltd., a leading company in geo & GPS tracking technology. We are obsessed with technology with a vision of future. Working to make better products with our better research programs in order to simplify some of the most important tasks in your everyday life.

New team getting formed. Great learning opportunity to work on building team with Engineering focus. Multitude of opportunities across technology spectrum.