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Account Manager - Sales

Travel Startup

Account Manager - Sales

Account Manager - Sales

at Travel Startup

Agency job

2 - 7 yrs

₹10L - ₹20L / yr

Mumbai

Skills

Sales

Business Development

Roles and Responsibilities:

● Cultivate and maintain strong business relationships with multiple travel agents, driving their growth.

● Focus on increasing revenue by implementing cross-selling, upselling strategies, and ensuring operational excellence.

● Develop meaningful connections with both existing and new customers, regularly assessing their satisfaction and ensuring smooth engagement with products.

● Provide prompt and accurate solutions, swiftly addressing user needs and enhancing their overall experience.

● Collaborate with various teams, generate transparent reports, and identify novel avenues for ongoing enhancement and innovation.

● Recognize product issues and communicate them to the product team.

● Contribute to the establishment of efficient and scalable processes that reflect the commitment to delivering optimal service to agents.

● Work together with sales, product, engineering, and marketing departments.

● Attain a comprehensive understanding of our products, offering demonstrations and resolving product inquiries.

● Analyze and maintain agents' performance data.

● Stay informed about industry trends and strategic growth opportunities.

Experience and Skills Required:

● A minimum of 2 years of sales experience in the travel industry.

● Demonstrated track record in managing key clients, creating value, and handling operational responsibilities.

● Outstanding communication and interpersonal aptitude.

● Proficiency in building relationships and possessing high emotional intelligence.

● Preferable previous experience in acquiring or managing travel agents, visas, or insurance.

● Proficiency in using CRMs and Google Sheets.

● Ability to perform well under pressure with a proactive mindset.

Roles and Responsibilities:

● Cultivate and maintain strong business relationships with multiple travel agents, driving their growth.

● Focus on increasing revenue by implementing cross-selling, upselling strategies, and ensuring operational excellence.

● Develop meaningful connections with both existing and new customers, regularly assessing their satisfaction and ensuring smooth engagement with products.

● Provide prompt and accurate solutions, swiftly addressing user needs and enhancing their overall experience.

● Collaborate with various teams, generate transparent reports, and identify novel avenues for ongoing enhancement and innovation.

● Recognize product issues and communicate them to the product team.

● Contribute to the establishment of efficient and scalable processes that reflect the commitment to delivering optimal service to agents.

● Work together with sales, product, engineering, and marketing departments.

● Attain a comprehensive understanding of our products, offering demonstrations and resolving product inquiries.

● Analyze and maintain agents' performance data.

● Stay informed about industry trends and strategic growth opportunities.

Experience and Skills Required:

● A minimum of 2 years of sales experience in the travel industry.

● Demonstrated track record in managing key clients, creating value, and handling operational responsibilities.

● Outstanding communication and interpersonal aptitude.

● Proficiency in building relationships and possessing high emotional intelligence.

● Preferable previous experience in acquiring or managing travel agents, visas, or insurance.

● Proficiency in using CRMs and Google Sheets.

● Ability to perform well under pressure with a proactive mindset.

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DevOps

Responsible for design and development on new software or extension of existing software • Should be able to evaluate tools and technologies to setup development environment and integrate. automate development processes • Provide recommendation on servers, load balancing, high availability, disaster recovery and storage architectures • Manage a highly motivated team of individuals to guide them, and challenge them to take on bigger responsibilities • Ensure team is delivering at the highest quality levels on time • Explore new areas of opportunities for the team and the organization that would not only energize the team but also help improve overall application quality and the customer experience • Build a strong relationship with the onsite counter parts • Be responsible for mentoring and providing technical direction to the testing team • Build effective presentations for the sr. management meetings and review. Also be able to present to the executives on need basis • Be responsible for E2E delivery of project - tactical or strategic - coming through any stakeholder. • Periodically perform critical path dependency analysis and take appropriate action to ensure delivery. • Identify measurable and experience opportunities. Be able to assess value of ideas/ opportunities. • Be involved in capacity planning and resource allocation • Implement non-functional requirements - performance, scalability, reliability, extensibility etc. End to End analysis and Design responsibilities • Analyze architecture, relationships between systems and system flows • Guide others to assess system usage trends and identify potential performance and intersystem flaws • Evaluate solutions alignment and end user experience • educate team members about integrating systems collaboratively and efficiently Technical communication and Product knowledge • Understand a given solution and assess its business need • communicate the business value on technical solution0073 Desired Qualification BE, BTech or equivalent degree • Years of experience >9.5 AND <=13 Years • At least 3 years of experience in leading team size of 10+ • Strong decision-making and leadership abilities • At least 3 years of experience in designing and optimizing databases such as Oracle, DB2, PL/SQL • At least 9 yrs of experience in design and development of new software/extension/revisions on existing software • At least 7 yrs of experience in JAVA, J2EE, design patterns and framework • At least 5 yrs of experience in building SOA applications • AT least 3 to 5 years of experience in Angular JS, EXT JS, Restful webservices, SPRING, Spring MVC, Servlets, Struts and Hibernate • At least 3 years of experience in designing and optimizing databases such as Oracle, DB2, PL/SQL • Experience and exposure to configuration management, Risk Management, estimation process such as function points, use case point, SW metrics, product metrics, build and release management • Experience on Accurev, Jenkins, Confluence, Stash, Jira, cloudfoundry, Sonarqube • In depth knowledge of the Software Development Lifecycle • Solid understanding of cloud development principles and patterns such as loose coupling, clean separation of services and Map Reduce. Nice to have experience with AWS or Azure • Cloud experience in setting up cloud formations, security groups, cloud watch metrics • Experienced in Developing and delivering flexible, reusable solutions in cloud. • Share, evangelize, and practice cloud development best practices and culture with development teams • Wireless industry experience preferred • Strong communication and presentation skills, ability to translate business needs into technical terms, strong conflict resolution, and problem solving skills. • Proficient in MS Office apps, Visio, MS Project, Excel, PowerPoint

Responsible for design and development on new software or extension of existing software • Should be able to evaluate tools and technologies to setup development environment and integrate. automate development processes • Provide recommendation on servers, load balancing, high availability, disaster recovery and storage architectures • Manage a highly motivated team of individuals to guide them, and challenge them to take on bigger responsibilities • Ensure team is delivering at the highest quality levels on time • Explore new areas of opportunities for the team and the organization that would not only energize the team but also help improve overall application quality and the customer experience • Build a strong relationship with the onsite counter parts • Be responsible for mentoring and providing technical direction to the testing team • Build effective presentations for the sr. management meetings and review. Also be able to present to the executives on need basis • Be responsible for E2E delivery of project - tactical or strategic - coming through any stakeholder. • Periodically perform critical path dependency analysis and take appropriate action to ensure delivery. • Identify measurable and experience opportunities. Be able to assess value of ideas/ opportunities. • Be involved in capacity planning and resource allocation • Implement non-functional requirements - performance, scalability, reliability, extensibility etc. End to End analysis and Design responsibilities • Analyze architecture, relationships between systems and system flows • Guide others to assess system usage trends and identify potential performance and intersystem flaws • Evaluate solutions alignment and end user experience • educate team members about integrating systems collaboratively and efficiently Technical communication and Product knowledge • Understand a given solution and assess its business need • communicate the business value on technical solution0073 Desired Qualification BE, BTech or equivalent degree • Years of experience >9.5 AND <=13 Years • At least 3 years of experience in leading team size of 10+ • Strong decision-making and leadership abilities • At least 3 years of experience in designing and optimizing databases such as Oracle, DB2, PL/SQL • At least 9 yrs of experience in design and development of new software/extension/revisions on existing software • At least 7 yrs of experience in JAVA, J2EE, design patterns and framework • At least 5 yrs of experience in building SOA applications • AT least 3 to 5 years of experience in Angular JS, EXT JS, Restful webservices, SPRING, Spring MVC, Servlets, Struts and Hibernate • At least 3 years of experience in designing and optimizing databases such as Oracle, DB2, PL/SQL • Experience and exposure to configuration management, Risk Management, estimation process such as function points, use case point, SW metrics, product metrics, build and release management • Experience on Accurev, Jenkins, Confluence, Stash, Jira, cloudfoundry, Sonarqube • In depth knowledge of the Software Development Lifecycle • Solid understanding of cloud development principles and patterns such as loose coupling, clean separation of services and Map Reduce. Nice to have experience with AWS or Azure • Cloud experience in setting up cloud formations, security groups, cloud watch metrics • Experienced in Developing and delivering flexible, reusable solutions in cloud. • Share, evangelize, and practice cloud development best practices and culture with development teams • Wireless industry experience preferred • Strong communication and presentation skills, ability to translate business needs into technical terms, strong conflict resolution, and problem solving skills. • Proficient in MS Office apps, Visio, MS Project, Excel, PowerPoint

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