Roles and Responsibilities:
● Cultivate and maintain strong business relationships with multiple travel agents, driving their growth.
● Focus on increasing revenue by implementing cross-selling, upselling strategies, and ensuring operational excellence.
● Develop meaningful connections with both existing and new customers, regularly assessing their satisfaction and ensuring smooth engagement with products.
● Provide prompt and accurate solutions, swiftly addressing user needs and enhancing their overall experience.
● Collaborate with various teams, generate transparent reports, and identify novel avenues for ongoing enhancement and innovation.
● Recognize product issues and communicate them to the product team.
● Contribute to the establishment of efficient and scalable processes that reflect the commitment to delivering optimal service to agents.
● Work together with sales, product, engineering, and marketing departments.
● Attain a comprehensive understanding of our products, offering demonstrations and resolving product inquiries.
● Analyze and maintain agents' performance data.
● Stay informed about industry trends and strategic growth opportunities.
Experience and Skills Required:
● A minimum of 2 years of sales experience in the travel industry.
● Demonstrated track record in managing key clients, creating value, and handling operational responsibilities.
● Outstanding communication and interpersonal aptitude.
● Proficiency in building relationships and possessing high emotional intelligence.
● Preferable previous experience in acquiring or managing travel agents, visas, or insurance.
● Proficiency in using CRMs and Google Sheets.
● Ability to perform well under pressure with a proactive mindset.
Subodh Popalwar
Software Engineer, Memorres
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