Account Manager - Sales at Travel Startup · Mumbai · 2 - 7 years · ₹10L - ₹20L / yr · Posted 21 Sep 2023
Roles and Responsibilities:
● Cultivate and maintain strong business relationships with multiple travel agents, driving their growth.
● Focus on increasing revenue by implementing cross-selling, upselling strategies, and ensuring operational excellence.
● Develop meaningful connections with both existing and new customers, regularly assessing their satisfaction and ensuring smooth engagement with products.
● Provide prompt and accurate solutions, swiftly addressing user needs and enhancing their overall experience.
● Collaborate with various teams, generate transparent reports, and identify novel avenues for ongoing enhancement and innovation.
● Recognize product issues and communicate them to the product team.
● Contribute to the establishment of efficient and scalable processes that reflect the commitment to delivering optimal service to agents.
● Work together with sales, product, engineering, and marketing departments.
● Attain a comprehensive understanding of our products, offering demonstrations and resolving product inquiries.
● Analyze and maintain agents' performance data.
● Stay informed about industry trends and strategic growth opportunities.
Experience and Skills Required:
● A minimum of 2 years of sales experience in the travel industry.
● Demonstrated track record in managing key clients, creating value, and handling operational responsibilities.
● Outstanding communication and interpersonal aptitude.
● Proficiency in building relationships and possessing high emotional intelligence.
● Preferable previous experience in acquiring or managing travel agents, visas, or insurance.
● Proficiency in using CRMs and Google Sheets.
● Ability to perform well under pressure with a proactive mindset.
Shubham Vishwakarma
Full Stack Developer - Averlon
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As an Inside Sales Associate at Rimigo, you will be the primary point of contact for travellers looking to plan and book their next trip.
This is a client-facing role that requires you to be proactive, consultative, and detail-oriented - from the first conversation to the final booking confirmation and on-trip assistance.
What You’ll Do
- Speak with users who sign up or show interest on the platform
- Understand customer preferences, budgets, travel style, and trip goals
- Help customers decide destinations, itineraries, and experiences
- Convert inquiries into confirmed bookings
- Coordinate flights, hotels, activities, visas, transport, and other travel requirements
- Manage booking modifications, follow-ups, and customer communication
- Build trust and provide a high-quality travel planning experience
What We’re Looking For
- Strong sales ability
- Strong communication in Hindi and English
- Bachelor's degree in Business, Marketing, or a related field.
- 1–5 years of experience in customer experience or customer service management, preferably in the travel or hospitality industry.
Role details
- Joining - Immediate
- This is a work-from-office role, from our physical office in HSR Layout, Bangalore.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon