Account Executive (Sales, B2B SaaS),

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Only candidates currently in Bihar or Open to relocating to Bihar, please apply:

Job description:

This is an exciting opportunity for an experienced industry professional with strong full-stack development and leadership skills to join and add value to a dedicated and friendly team. We are looking for a Senior Programmer who is passionate about software development, requirement analysis, and implementing compliant solutions. As a core member of the Development Team, the candidate will take ownership of projects by working independently with minimal supervision.

The ideal candidate is a highly resourceful and skilled professional with at least 5 years of experience in independently handling programming tasks on multiple projects. You must be proficient in full-stack development using SQL Server 2008 or higher as a back end and ASP.Net/Core with MVC as a front-end framework. Experience in Crystal Reports, version control tools like TFS and GitHub, and a strong understanding of healthcare domain requirements and compliance standards are essential.

You will be responsible for designing, developing, and deploying applications while ensuring compliance with industry regulations. You will collaborate closely with cross-functional teams to deliver high-quality, scalable, and secure solutions.

Key Responsibilities:

• Independently develop and maintain software solutions using SQL Server, ASP.Net/Core, and MVC.
• Create and optimize database schemas, queries, and stored procedures in SQL Server 2008 or higher.
• Implement and generate reports using Crystal Reports.
• Set up and maintain version control systems like TFS and GitHub.
• Conduct requirement analysis and gather specifications, especially for healthcare projects.
• Ensure compliance with relevant industry regulations, including DPDP acts and other data privacy laws.
• Collaborate with project managers, QA teams, and business stakeholders to deliver robust solutions.
• Stay updated with emerging technologies and best practices in software development and compliance.

Candidate Profile:

Required Qualifications:

• Qualification: MCA or BE/B.Tech in Computer Science & Engineering / Information Technology.
• Minimum 5 years of experience as a full-stack developer.
• Hands-on experience in at least 3 independent projects using SQL Server 2008 or higher, ASP.Net/Core, and MVC.
• Strong expertise in Crystal Reports for reporting and data visualization.
• Experience in setting up and managing version control systems like TFS and GitHub.
• In-depth knowledge of the healthcare domain, including requirement analysis and gathering.
• Understanding of data protection and compliance laws, including DPDP acts.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Desired Qualifications:

• Experience with cloud-based application deployment.
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience with microservices architecture and API development.
• Exposure to Agile methodologies and working in a fast-paced development environment.

About The Role

The Administrative Coordinator will play a pivotal role in ensuring operational efficiency within our organization. As an Administrative Coordinator, you will be responsible for coordinating shipping logistics, managing travel arrangements, organizing events, overseeing tools and software access, addressing queries from key stakeholders, preparing expense reports, handling office supplies, systematically filing documents, and collaborating with the Accounts team on accounting. Your contribution will be essential in maintaining seamless administrative processes and supporting overall organizational productivity.

What Describes You Best

● Bachelors of Commerce or equivalent (Strong background in Accounting)

● 1.5-3 years of experience in Office administration with involvement in Accounts

● Prior experience in Tech Company preferred

Skills

● Excellent networking and resource mobilization skills

● Excellent Communication and Coordination skills

● Good organizational and time management skills

● Good negotiation skills

● Basic understanding of Excel

● Basic understanding of Banking and accounting

● Good Problem-solving skills

Additional note : Must be open to travel/commute as necessary

What will you Own

• The Administrative Coordinator will take the ownership of smooth operations by executing on required shipping, travel, events, stakeholder queries, expenses, supplies, documents, banking, software and device issues, and collaborating with the Accounts department.
• 
  

How will you spend your time at Eclat

● Providing Financial and Administrative Support: Managing expense reports, payroll management, handling bank-

related tasks, employee entry-exit formalities, overseeing office supplies, and providing general administrative support.

● Handling Communication and Access Control: Managing operational communication, answering calls and emails on operations related queries, while also managing access control to tools and software.

● Vendor Management

● Coordinating Shipping and Logistics: Overseeing shipping processes for devices, onboarding kits, prizes, certificates

and gifts.

● Managing Travel and Events: Arranging travel plans, accommodations, and scheduling in-house and external events.

● Continuously Improving Processes: Identifying opportunities for process enhancement, contributing to overall administrative efficiency.

Why Join Us

● Be a part of our growth story as we aim to take leadership position in international markets ● Opportunity to manage and lead global teams and channel partner network

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing

● Healthy work/life balance offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support

Job Requirements:

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

Job Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Manage complete client and internal operations

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

Company Profile

Jamboree is the oldest institute in India and the best of its kind, which offers comprehensive classroom and online preparation programs for GMAT®, GRE®, SAT®, ACT®, TOEFL™, and IELTS™. Jamboree has 39 centers in 22 cities of 2 countries including India and Nepal. Each center follows a uniform curriculum and has outstanding faculty, all of whom are trained at our head office. Each center offers the same teaching standards and syllabus.

https://www.jamboreeindia.com/

Job description

Ensure the profitability of the center & achievement of sales targets

Counseling students, handling daily center operations, handling inquiries & walk-ins, Cold calling must!

Required Candidate profile

Counseling/Sales experience, cold calling MUST.

Excellent communication skills & inter-personal ability, multi-tasking ability

Education Industry work experience is must.

• Build fast and efficient next-generation web applications
• Implement new features and optimize existing ones
• Collaborate with Designers to iterate on the design
• Work closely with Backend Engineers to integrate APIs and other services
•  Find and address performance issues
• Identify and communicate front-end best practices
• Customer-focused, whether responding to support queries or developing new features and functionality.
• Able to provide constructive feedback and effectively review code, guiding other UI engineers in the right direction

• 3+ years of experience in UI/frontend development.
• Hands-on experience using React as a front-end development framework.
• Sound knowledge of front-end development languages, tools and methodologies like HTML5, CSS3, JavaScript and associated technologies and toolsets (e.g. jQuery, Sass)
• Able to write front-end code that is cross-browser and cross-device friendly, through responsive or adaptive techniques is essential.
• Working knowledge of AWS for product development and deployment is preferred
• Experience using Continuous Integration (CI) / Continuous Delivery (CD) systems for development and deployment.
• Proven knowledge of Test-Driven Development (TDD).

Job descriptions

Team Lead Full stack developer

Born at MIT, GeniusMesh is an executive networking, career coaching and recruitment platform. We are building our offshore team to support our growth. The lead full stack developer has a range of responsibilities from shaping and implementing strategic products to ensuring that we stay on the leading edge of technology. Responsible to contribute across the technology stack, from database and DevOps infrastructure that supports continuous deployment, to application development.

•  
• Designs the overall technical architecture of the product
• Mentors and coaches the technical team, specifically with pair programming and code reviews
• Engages in coding to help the team to develop the solution and solve all surfacing problems at hand. Identifies and removes technical impediments
• Provides technical training and guidance to other developers
• Works with product owner to align the roadmap with strengths and opportunities with the technical stack
• Constantly looks for improvement in solving technical problems and designing the solutions, not afraid to discuss with passion resolutions
• Provides the team with a roadmap for implementing agile software engineering practices for higher code quality
• Shares responsibility with Product Owners for building reusable and scalable components

• Master's Degree in Information Technology, Computer Science, or a related discipline or graduate from a top school
• Minimum 6+ years of software development experience
• Seen as an expert within the technical components of the domains/products/journeys
• Can make architecture decisions at a team and product level
• Experience working on projects that span multiple organizations and business units
• Experience in building and scaling SaaS solutions
• Agile Development experience (XP, Continuous Integration, Continuous Delivery), with Solution Architect experience
• Strong communication experience with the ability to assist in aligning organization on complex technical decisions
• Must be a creative thinker and can recognize and solve problems by thinking outside the box
• Required Technical Experience: React, JavaScript, CSS, Nodes.js, RESTFUL APIs, GitHub, HTML
• Preferred Technical Experience: TDD, Jira, AWS (Elastic Beanstalk), Python, Express.js, BDD
• Ability to write quality unit tests and integration tests
• Understanding of repeatable automated processes for building the application, testing it, documenting it, and deploying it at scale
• An awareness of security concerns is very important, as each layer presents its possible vulnerabilities
• Willing to get hands dirty in various tools and technologies
• Must have entrepreneurial mindset, willing to roll up the sleeve to make things happen
• Must be willing to work in a fast paced environment.