Account Director

We are seeking a skilled Senior Software Development Engineer (SDE-3) proficient in MERN stack technologies to join our dynamic team.

Responsibilities:

• Design, develop, and maintain scalable web applications and services using MERN stack technologies (MongoDB, Express.js, React.js, Node.js) and Nest.js.
• Implement frontend components and user interfaces using React.js and Next.js.
• Develop and integrate server-side logic using Node.js, Express.js, and Nest.js.
• Utilize MongoDB and SQL databases to manage and optimize data storage solutions.
• Implement real-time communication and event-driven architectures using technologies like Socket.io.
• Deploy applications on AWS cloud infrastructure, leveraging services such as EC2, S3, Lambda, DynamoDB, and others as required.
• Ensure code quality, performance, and adherence to best practices through code reviews and automated tests.
• Collaborate effectively with cross-functional teams including product managers, designers, and other developers.
• Stay updated with emerging technologies and industry trends to continuously improve development practices and tools.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field (preferred).
• 5+ years of experience in software development with expertise in MERN stack technologies.
• Proficiency in Node.js, Next.js, React.js, Express.js, Nest.js, JavaScript, and TypeScript.
• Strong understanding of MongoDB and SQL databases, including database design and optimization.
• Experience building and deploying applications on AWS cloud infrastructure (EC2, S3, Lambda, DynamoDB).
• Familiarity with real-time web applications and event-driven architectures using technologies like Socket.io.
• Solid understanding of software development principles, design patterns, and best practices.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Effective communication and collaboration skills, with the ability to work both independently and as part of a team in a fast-paced environment.

Job Requirements

• Minimum of 6 months – 2 years experience in Search Engine Optimization (SEO)
• Proficiency in MS Excel, PowerPoint, and Word 
• Experience working in an SEO agency would be an added advantage
• Experience with website analysis using a variety of analytics tools including Google Analytics, SEO Majestic as well as internal reporting tool
• Experience working with popular keyword tools (Google, WordTracker, Keyword Discovery, etc) 
• Desired: Knowledge of HTML/CSS and website administrations
• Should possess excellent communication skills
  
  

Job Descriptions

• Perform keyword research in coordination with business objectives to optimize existing content and uncover new opportunities
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
• Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific 
• Administer search engine programs (XML sitemaps and webmaster tools) for purposes of diagnostic reporting
• Help to create and support marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers)
• Implement link-building campaigns in coordination with SEO goals
• Assist in the development and execution of communication/content strategies via social communities in coordination with SEO goals
• Keep pace with SEO, search engine, social media and internet marketing industry trends and developments
• Operationally strong with regular content updates, blogging, website analysis, and more.
• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance with the goals
• Monitor and evaluate search results and search performance across the major search channels 
• Communication to team and management on project development, timelines, and results
• Work closely with the other team members to meet the goals

JD of Java Full Stack Developer:-

  Java 8 / java 11

o Strong on OOPS concepts / not theoretically, should be able to analyze the outcome of a code snippet and also should have an ability to write code during the interview

o Should be well versed with the key features of Java 8 / Java 11

o Some of the concepts to mentions would be

§ Upcasting / downcasting  / exception handling

  JUNIT5 – Mockito / PowerMock

  JPA & Hibernate

o Should be well versed with Java persistence and key concepts, to mention a few as below

o First level cache

o Second level cache

o N+1 problem

  Microservices

o Should be well versed with the design patterns, to mention few such as

§ Aggregator

§ Circuit breaker

§ CQRS

o Should be able to explain a micro-service for CURD operations with spring boot

o Should be well versed with the HTTP codes

  Splunk / Kibana

·         Frontend tools:- Angular/React/Nodejs.

• Should have experience researching problem statements and designing solutions that meet the desired UX goals and stakeholder requirements

• Should be able to rapidly prototype ideas; pen and paper will do for mockups. Should be familiar with prototyping tools or front end code for higher fidelity prototyping

• Good communication skills. Must be able to communicate idea to all stakeholders product, engineering and design

• Must have average above average knowledge of the Adobe Suite

• Must be able to look at the product as a whole to design workflows that scale

• Must be able to measure UX changes and suggest further improvements

• Should be able to build UI components that meet the desired UX. Should be able to understand and respect the UX

• Should follow the style guide and design according to the guidelines

• Understanding of typography, typographic grid, grid based systems, design frameworks and responsive design principles is required. Should be able to adapt and extend the style guide as required and define new UI components when needed

• Should be able to build reusable UI components

• Good communication with the product and engineering teams to assess feasibility of UI components

• Experience with motion/interaction design a plus

• Must know the Adobe Creative Suite well. Must also be familiar with prototyping tools

Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.

Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.

Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.

As a Project Manager, you will be responsible for entirely managing and delivering the project.

• Managing the process of ensuring the timely completion of project deliverables
• Understanding stakeholder needs of the project and business
• Coordinating between different teams for program management within the company and customer
• Meetings and presentation with the customer on continuous project review
• Supporting and managing the existing Ed-Tech portfolio to grow and be more impactful through continuous strategic support

Desired Candidate Profile

• Strong experience and expertise with modern, cloud-based project-management software or platform or LMS based software
• Excellent communication, interpersonal, organizational and team-building skills
• Strong presentation and written/ oral communication skills
• Startup mentality
• Knowledge of business functions and understanding of business operations, strategies and objectives
• Experience in an Ed-Tech company or Education industry
• Certification in project management would be an added advantage
• Experience in driving/ supporting sales and marketing for products with revenue goals    

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.