AWS Service Developer

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Need MALE candidate ONLY

● The candidate should preferably be based out of Dubai.

● Must from FMCG (Food & Beverage) industry.

● Responsible for exports from multiple production bases (India, Bangladesh, Kazakhstan, Serbia, etc.) to international destinations.

● Should have Strong knowledge of international trade laws, EXIM policies, documentation & compliance.

● Track record of managing large export sales portfolios (multi-million USD) and building distributor/stockist networks across regions.

● Willingness for international travel (Traveling to export markets upon requirement)

● Well connected with FMCG buyers. ( FMCG Exports experience required )

● Business Development in Exports from India to other countries, to expand the network of distributors and stockists, primarily South-Asia and Europe.

● Currently managing a toppling not less than 5 M$

● Min 15 years of experience in B2B business and sales orders cycle

● Min 15 years of experience managing market spendings ( trade activations ) and ROI.

● Solid knowledge of market expansions, NPDs ( new products developments ), new product launch , JBP ( joint business planning ) , distribution management/KPIs, channel management

● Well experienced in budgeting, financials and value chain models

● Experience in dealing with GM and director levels.

Software Engineer

Onsite - HSR Bangalore

6 Days work from Office (Flexible working hours)

Product is a PowerPoint AI assistant used by consulting companies and Fortune 500 teams. A typical professional spends 1 to 3 hours creating one slide. With Product company, they create a v1 of their entire deck in 10 minutes, and make changes like “turn this table to a chart” in seconds directly within PowerPoint.

In the next 2 years, our goal at company is to forever change the way business presentations are made.

Who are we?

• small, strong team of 5
• founders are CS graduates from IIT Kharagpur with a specialisation in AI
• work 6 days a week from our office in HSR Layout in Bangalore
• funded by Y Combinator and other amazing investors
• used by consulting companies and Fortune 500 teams

Your responsibilities (in order)

• Design, implement, test, and deploy full features
• Design and implement a robust infrastructure to enable rapid development and automated testing
• Look at usage data to iterate on features

What we’re looking for

• Undergraduate or master's in Computer Science or equivalent degree
• 2+ years of backend or DevOps software engineering experience
• Experience with TypeScript (JavaScript) or Python

You’ll be a good fit if

• You want to work on a product that can change the way a very large number of people work
• The chaos of high growth and things breaking is exciting to you
• You are a workaholic, looking to upskill faster than most people think is possible. This role is not a good fit for you if you’re looking to prioritise work-life balance.
• You prefer working in-person with other smart people who are excited and passionate about what they’re building
• You love solving very hard problems at a rapid pace. We discuss timelines in days or weeks, so you’ll constantly be expected to ship really high-quality work.

Perks

• Comprehensive health insurance for you and dependents
• Workstation enhancements
• Subscriptions to AI tools such as Cursor, ChatGPT, etc.

(If there's anything else we can do to make your work more enjoyable, just ask)

If you are interested in proceeding, we would be happy to move your profile to the next stage of the evaluation process.

Kindly share the following details to help us take this forward :

• Current CTC (Fixed + Variable):
• Expected CTC:
• Notice Period (If currently serving, please mention your Last Working Day)
• Details of any active offers in hand (if applicable)
• Expected/Available Date of Joining (if applicable)
• Attach Updated CV:
• Attach Github Link / Leet code link or other:
• Current Location:
• Preffered Location:
• Reason for job Change:
• Reason for relocation (if applicable):
• Are you comfortable with 6 days wfo (flexible working hours)?( Yes / No):
• 
  

Job Responsibilities

• Handle inbound & outbound customer interactions for International and Domestic processes.
• Engage with customers in English, Hindi, Marathi, or Gujarati/Bengali (as per process).
• Drive telesales, renewals, upsell/cross-sell, and customer retention activities.
• Build strong customer relationships and ensure superior service delivery.
• Achieve performance targets (KPI/KRAs) while adhering to compliance and quality standards.
• Provide VIP/priority support for high-value clients in specialized processes.

Eligibility

• Education: Minimum SSC/HSC; Graduates preferred.
• Experience: 6 months – 2 years in International Telesales / Customer Service / Renewals / Collections.
• Age Criteria: 22 – 39 years (role-specific).
• Language Proficiency:
• English + Hindi (mandatory for international process).
• English + Hindi + Marathi / Gujarati / Bengali (for domestic VIP/Lite/HVM processes).
• Male candidates preferred for some VIP processes (per business need).

Compensation & Benefits

• Salary: ₹17,000 – ₹37,000 In-Hand (based on experience & process).
• Incentives: Attractive, performance-based (no cap).
• .Shift Timings:
• International (US): 11 PM – 9 AM (Night shift, 2 rotational offs).
• Domestic (Thane): 10:30 AM – 7:30 PM (1 rotational off per week).

On-Payroll employment | Immediate Joining | 50+ Open Positions.

Walk-in Drive Details

⏰ Time: 11:00 AM – 5:00 PM

**Job Title:** Business Development Manager- IT Technology Products (Manufacturing Sector)  

**Location:** [Faridabad]  

**Department:** Sales  

**Reports To:** Sales Manager / Director of Sales  

**Employment Type:** Full-Time  

### Job Summary  

We are seeking a dynamic and results-driven Sales Executive with a strong background in the manufacturing industry to drive sales of IT technology products and solutions. The ideal candidate will leverage their understanding of manufacturing plant operations, processes, and challenges to effectively position and sell IT solutions such as ERP systems, IoT platforms, automation software, and other technology products tailored to enhance manufacturing efficiency, productivity, and digital transformation.

### Key Responsibilities  

- **Prospecting & Lead Generation:** Identify and target potential clients within the manufacturing sector, including factories, plants, and industrial organizations, to generate new business opportunities.  

- **Client Relationship Management:** Build and maintain strong relationships with key decision-makers, including plant managers, operations heads, and IT directors, to understand their needs and challenges.  

- **Solution Selling:** Present and demonstrate IT technology products (e.g., ERP, MES, SCADA, IoT solutions, cloud platforms, and cybersecurity tools) tailored to address manufacturing-specific pain points.  

- **Consultative Approach:** Collaborate with clients to assess their technical requirements, provide customized solutions, and highlight the value of IT products in optimizing manufacturing processes.  

- **Sales Targets:** Achieve and exceed monthly, quarterly, and annual sales quotas by closing deals and expanding the customer base.  

- **Market Research:** Stay updated on industry trends, competitor offerings, and advancements in manufacturing and IT technologies to position our products effectively.  

- **Proposal & Negotiation:** Prepare and present proposals, quotes, and contracts, and negotiate terms to close deals while ensuring customer satisfaction.  

- **Collaboration:** Work closely with the technical team, product managers, and marketing to ensure seamless delivery and implementation of IT solutions.  

- **Reporting:** Maintain accurate records of sales activities, pipeline, and forecasts using CRM tools.  

### Qualifications & Skills  

- **Experience:**  

 - Minimum of 3-5 years of sales experience, with a proven track record of selling IT technology products or solutions.  

 - At least 2 years of experience working with or within manufacturing plants, with a deep understanding of production processes, supply chain, and operational challenges.  

- **Education:** Bachelor’s degree in Business, Engineering, IT, or a related field. (MBA or relevant certifications are a plus.)  

- **Technical Knowledge:** Familiarity with IT products such as ERP (e.g., SAP, Oracle), Manufacturing Execution Systems (MES), IoT platforms, automation software, and cloud solutions.  

- **Industry Insight:** Strong understanding of manufacturing workflows, lean principles, and the role of technology in digital transformation.  

- **Skills:**  

 - Excellent communication, presentation, and negotiation skills.  

 - Ability to build rapport and trust with technical and non-technical stakeholders.  

 - Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office.  

 - Self-motivated, goal-oriented, and able to work independently and in a team.  

- **Other:** Willingness to travel to client sites (manufacturing plants) as needed.  

### Preferred Qualifications  

- Prior experience selling to industries such as automotive, pharmaceuticals, or heavy machinery manufacturing.  

- Knowledge of Industry 4.0, smart manufacturing, and emerging technologies like AI, machine learning, and big data in manufacturing.  

- Established network of contacts within the manufacturing sector.  

### Compensation & Benefits  

- Competitive base salary + commission structure.  

- Paid time off and holidays.  

- Opportunities for career growth and professional development.  

Key Responsibilities: 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.

Job description: Digital Marketing

Exp: FRESHER

Work Location: Madurai-onsite

Job Description:

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
• Launch optimized online adverts through Google AdWords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)