AVP, Customer Success

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

.BUSINESS DEVELOPMENT ASSOCIATE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

• Good understanding and experience of HTML / CSS / JavaScript.
• Hands-on experience with ES6 / ES7 / ES8 features.
• Thorough understanding of the Request Lifecycle (including Event Queue, Event Loop, Worker Threads, etc).
• Familiarity with security principles including SSL protocols, data encryption, XSS, CSRF.
• Expertise in Web Services / REST APIs will be beneficial.
• Proficiency in Linux and deployment on Linux are valuable.
• Knowledge about ORM like Sequelize and ODM like Mongoose and the ability to handle DB transactions is a necessity.
• Experience with Angular JS / React JS will be an added advantage.
• Expertise with RDBMS like MySQL / PostgreSQL will be a plus.
• Knowledge of AWS services like S3, EC2 will be helpful.
• Understanding of Agile and CI/CD will be of value.

• Achieving Stretched Targets In A Result-Focused Environment.
• Making Powerful Sales Presentations Resulting In High Conversion Ratio.
• Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
• Maintaining Strong Client Relationship And High Level Of Customer Service.
• Preparing Pre-Sales Proposals For Prospective Clients.
• Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
• Keeping Abreast With The Organization's Products And Services.
• Maintaining Consistent Average Productivity.
• Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
• Qualifications -1 To 5 Years' Quota Carrying Sales Experience
• Experience And Working Knowledge Of CRM Systems
• Demonstrable Track Record Of Over-Achieving Quota
• Strong Written And Verbal Communication Skills

1. Full Stack developer (.Net): (experience 3 to 6 years) 

• Experience in designing multithreaded/concurrent/distributed systems.
• Experience in .Net framework and C# programming is required (3+ years).
• Experience in working on scalable non-blocking server side frameworks like Spring stack(2+ years)
• Experience with both SQL and NoSQL databases, Message brokers. ex: Postgres/MySQL, MongoDB/DynamoDB/Redis/Neo4j, Kafka (2 +years)
• Experience in Front end language and frameworks. JavaScript, must be an expert in one of the front end frameworks (ex: React) (2+)
• Understand cloud technologies and should have deployed applications or products in popular cloud platforms like AWS, GCP, MS Azure, etc (2+ years).

Optional:

• Experience with BigData is a big plus
• Knowledge of functional programming principles is a plus.
• Experience in HTML5 and CSS3

At Karza technologies, we take pride in building one of the most comprehensive digital onboarding & due-diligence platforms by profiling millions of entities and trillions of associations amongst them using data collated from more than 700 publicly available government sources. Primarily in the B2B Fintech Enterprise space, we are headquartered in Mumbai in Lower Parel with 100+ strong workforce. We are truly furthering the cause of Digital India by providing the entire BFSI ecosystem with tech products and services that aid onboarding customers, automating processes and mitigating risks seamlessly, in real-time and at fraction of the current cost.

A few recognitions:

• Recognized as Top25 startups in India to work with 2019 by LinkedIn
• Winner of HDFC Bank's Digital Innovation Summit 2020
• Super Winners (Won every category) at Tecnoviti 2020 by Banking Frontiers
• Winner of Amazon AI Award 2019 for Fintech
• Winner of FinTech Spot Pitches at Fintegrate Zone 2018 held at BSE
• Winner of FinShare 2018 challenge held by ShareKhan
• Only startup in Yes Bank Global Fintech Accelerator to win the account during the Cohort
• 2nd place Citi India FinTech Challenge 2018 by Citibank
• Top 3 in Viacom18's Startup Engagement Programme VStEP

What your average day would look like:

• Deploy and maintain mission-critical information extraction, analysis, and management systems
• Manage low cost, scalable streaming data pipelines
• Provide direct and responsive support for urgent production issues
• Contribute ideas towards secure and reliable Cloud architecture
• Use open source technologies and tools to accomplish specific use cases encountered within the project
• Use coding languages or scripting methodologies to solve automation problems
• Collaborate with others on the project to brainstorm about the best way to tackle a complex infrastructure, security, or deployment problem
• Identify processes and practices to streamline development & deployment to minimize downtime and maximize turnaround time

What you need to work with us:

• Proficiency in at least one of the general-purpose programming languages like Python, Java, etc.
• Experience in managing the IAAS and PAAS components on popular public Cloud Service Providers like AWS, Azure, GCP etc.
• Proficiency in Unix Operating systems and comfortable with Networking concepts
• Experience with developing/deploying a scalable system
• Experience with the Distributed Database & Message Queues (like Cassandra, ElasticSearch, MongoDB, Kafka, etc.)
• Experience in managing Hadoop clusters
• Understanding of containers and have managed them in production using container orchestration services.
• Solid understanding of data structures and algorithms.
• Applied exposure to continuous delivery pipelines (CI/CD).
• Keen interest and proven track record in automation and cost optimization.

Experience:

• 1-4 years of relevant experience
• BE in Computer Science / Information Technology