AEM Lead

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

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Job Overview:

We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

Key Responsibility Area:

• Revenue growth from existing accounts
• Timely renewals and contract retention
• Own end-to-end revenue responsibility for assigned accounts
• Account expansion through up-sell and cross-sell
• Churn reduction and risk mitigation
• High CRM hygiene and data accuracy
• Customer satisfaction and relationship management
• Customer CSAT, Social Media Reviews

Requirements:

• Graduate and over with excellent oral and written communication skills.
• At least 1-2 Year(s) of working experience in the related field is required for this position.
• Customer-first mindset 
• Advanced MS Excel skills.
• High sense of responsibility and reliability
• Proactive, self-driven, and result-focused
• Collaborative team player

Benefits:

• 5 days working with alternate Saturday
• 10:00 AM to 7:00 PM Working Hours
• Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
• Clear career growth path in Account Management and Customer Success
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

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As our SBDA, your responsibilities will be :

● Planning and executing cold outreach in the form of messages and calls to

attract new leads.

● Reaching out to prospects through calls or messages to assess their needs.

● Nurturing the leads, following up with them, and understanding their issues inside

out.

● Achieve agreed-upon sales targets and outcomes within schedule.

● Coordinate sales efforts with team members and other departments.

● Analyze the market’s potential, and track sales, and status reports.

● Supply management with reports on customer needs, problems, interests,

competitive activities, and potential for new products and services.

● Keep abreast of best practices and promotional trends.

● Continuously improve through feedback.

We’d additionally be looking at

● Quick Turnaround Time

● Good communication skills, ability to work with different departments

● Self-motivation, ability to work under pressure and meet deadlines

● Receptive to constructive criticism, and delivering changes as directed

● Technical know-how

To be successful in this role, you should have:

● Good knowledge of MS Office

● Highly motivated and target-driven.

● Excellent negotiation, and communication skills.

● Prioritizing, time management, and organizational skills.

● Ability to create and deliver presentations tailored to the customers' needs.

● A healthy attitude towards constructive criticism.

Nature of Work:

● Work from our Office

● You will be working 6-days a week

● You get 0-1 Building Experience

● Freedom to experiment and innovate

● High Ownership of tasks

Job Title: Python Backend / GenAI Engineer (4+ Years)

Job Summary:

Looking for a Python Backend Engineer with experience in Generative AI, LangGraph workflows, data engineering, and AI evaluation using Arize AI.

Responsibilities

* Develop backend APIs using Python (FastAPI / Flask / Django)

* Build Generative AI and RAG-based applications

* Design LangGraph / agent workflows

* Create data engineering pipelines (ETL, data processing)

* Implement LLM monitoring and evaluation using Arize AI

* Integrate vector databases and AI services

* Maintain scalable and production-ready backend systems

Required Skills

* 4+ years of Python backend development

* Experience in Generative AI / LLM applications

* Knowledge of LangGraph / LangChain

* Experience in data engineering pipelines

* Familiarity with Arize AI or model evaluation tools

* Understanding of REST APIs, databases, Docker

Good to Have

* Cloud platforms (Azure / AWS )

* Vector databases (FAISS, Pinecone, Azure AI Search)

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

📍 Location: Mohali (On-site)

💼 Experience: Minimum 1.5 Year

💰 Salary: ₹15,000 - 20,000 per month

🕴 Eligibility: Candidates with Core Recruitment Consultancy background are mandatory

🔎 About the Role

We are seeking a proactive and target-oriented HR Recruiter to drive end-to-end talent acquisition. The ideal candidate will be experienced in high-volume sourcing, screening, interview coordination, reporting, and ensuring an efficient hiring experience for both candidates and hiring managers.

🎯 Key Responsibilities

• Handle the complete recruitment cycle — sourcing, screening, interview coordination, negotiation, and final selection.
• Source candidates using Naukri, Shine, LinkedIn, Indeed, and other recruitment channels.
• Build and maintain a strong talent pipeline for multiple roles.
• Conduct telephonic/virtual screening discussions to evaluate skills, experience, and expectations.
• Coordinate interviews and timely feedback with hiring managers.
• Maintain daily/weekly recruitment trackers and MIS reports.
• Ensure a smooth and positive candidate experience during the entire hiring process.
• Support onboarding activities, if required.

🧩 Required Skills & Competencies

• Minimum 1.5 year of recruitment experience.
• Proficiency in both English & Hindi speaking.
• Experienced in BPO/KPO Hiring.
• Core Recruitment Consultancy background is mandatory.
• Strong understanding of varied job profiles and industry hiring dynamics.
• Excellent communication, coordination, and negotiation skills.
• Ability to work independently and achieve hiring targets.
• Proficiency in MS Excel & Google Workspace (Sheets, Docs, Drive, etc.).
• Hands-on experience using Naukri, Shine, LinkedIn, Indeed, and similar platforms.

🎓 Educational Qualification

• Bachelor’s or Master’s degree in Human Resources or related field (preferred)

Role & Responsibilities:

• Develop new business by Prospecting target accounts, Qualifying prospects & Closing sales.
• Take ownership of the entire sales funnel.
• Conduct cold outreach activities across various channels to generate new sales opportunities.
• Conduct discovery calls and product pitches with prospects to understand their needs, use cases, budgets, etc., and align them with Rekart's value proposition.
• Live demos & follow-up with the leads till the client signs the contract.
• Provide constant feedback to the technical team for enhancement of the product.
• Update and maintain real time data on the sales pipeline using CRM.
• Build and maintain professional relationships with both potential and existing clients.
• Discover and implement new lead generation strategies specific to the market to supplement inbound lead generation, working closely with the Marketing, Inside Sales, and Partnership teams.

Must Have:

• A minimum of 1-2 years of experience in B2B Sales / Business Development in selling technology-based products and services in domestic and/or global markets.
• Demonstrated success in achieving sales target on a monthly and yearly basis.
• Self-motivated individual seeking a challenging new opportunity with exceptional potential for growth.
• Excellent communication skills, both written and verbal, capable of engaging in conversations with C-level executives.
• Detail-oriented with the ability to articulate ideas clearly.
• A background in technology sales and B2B SaaS is an added advantage.

What can you expect from us:

• Constant Learning and Support
• Freedom & Responsibility
• Recognition of hard work & good talent.
• Transparency

Other benefits include provident fund, insurance, personal growth opportunities, technology growth opportunities etc.

Microsoft 365 admin center –Administration –User, Team & groups, Roles, Support & Reports.

• Create a ticket and resolve any critical issues

• As per request, the user level access granted for calendar and SharePoint

• Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-

Anti-malware, Security and compliance

• Mailbox issue checking includes capabilities such as mailbox permission, delegation, quota

management, and enable features archive and assigning license & mail tracking

• Installing, Configuring and administering Windows 2016 & 2019 Server

• Add-Delete-modify user account & group information, reset user passwords in Domain controller

• Managed and organized large volumes of data stored on QNAP NAS devices efficiently.

• Implemented, and maintained network infrastructure including routers, switches, firewalls, and

access points to ensure reliable connectivity and security

• Managed Sonic firewall monitoring creating VPN users, configuration and block to IP’s and web

sites.

• Worked on enabling & disabling the firewall specific access configuration

• Install, configure, and troubleshoot Microsoft Outlook & Outlook Express.

• Responsible for end-user computing and other devices preparation, configuration, backup, and

Connectivity

• Installed, configured, and maintained antivirus software on desktops, laptops, servers, and mobile

devices to safeguard against malware, ransomware, and other threat

• Implementing & troubleshooting network access LAN, WAN, and Wi-Fi.

• Install, configure, and troubleshoot LaserJet printers, Network printers & scanners

• Implemented data backup and recovery strategies to ensure data integrity and availability

• Administered Cloud Tele calling system, including user management, system configuration, and

troubleshooting to ensure smooth operation.

• Administered Tele calling system, including user management, user and campaign

configuration, and troubleshooting to ensure smooth operation

• Managed and administered cloud Endpoint Security solutions to protect endpoints across the

organization.

• Installed and configured hardware components including servers, workstations, network devices, and

peripherals according to specifications and requirements.

• Ensured compatibility and proper integration of hardware components within IT systems and network

infrastructure.

• Provides back-end support and assistance with CCTV installation, Support & Troubleshoot.

• Handling the procurement of system and network related machines

• Purchase Orders following with Vendors as per requirement related to all Assets

• Maintaining the cloud-based surveillance configuration (CCTV – NVR & DVR) for all the locations

• Worked extensively in drafting Troubleshooting and day to day procedures.

Linux Operating system Ubuntu/Centos Install Configuration.

Webserver (Apache/Nginx) Install and configuration Trouble setting the issue.

 DevOps(Jenkins) Configure & troubleshooting

Cloud AWS / Azure / Hyper-V.

Create VPN Configuration using PPTP / L2TP

CV at Satya at honeycombindia dot net

Responsibilities:

 Develop and maintain high-quality, scalable, and efficient Java codebase for our ad-serving platform.

 Collaborate with cross-functional teams including product managers, designers, and other developers to

understand requirements and translate them into technical solutions.

 Design and implement new features and functionalities in the ad-serving system, focusing on performance

optimization and reliability.

 Troubleshoot and debug complex issues in the ad server environment, providing timely resolutions to ensure

uninterrupted service.

 Conduct code reviews, provide constructive feedback, and enforce coding best practices to maintain code quality

and consistency across the platform.

 Stay updated with emerging technologies and industry trends in ad serving and digital advertising, and integrate

relevant innovations into our platform.

 Work closely with DevOps and infrastructure teams to deploy and maintain the ad-serving platform in a cloud- based environment.

 Collaborate with stakeholders to gather requirements, define technical specifications, and estimate development

efforts for new projects and features.

 Mentor junior developers, sharing knowledge and best practices to foster a culture of continuous learning and

improvement within the development team.

 Participate in on-call rotations and provide support for production issues as needed, ensuring maximum uptime

and reliability of the ad-serving platform.