IT Manager – School

IT Manager – School at TopGrep Tech Private Limited · Coimbatore, Bengaluru (Bangalore) · 4 - 8 years · ₹1L - ₹5L / yr · Bootstrapped · Posted 2 Jan 2026

IT Manager – School

at TopGrep Tech Private Limited

Posted by DrReine S

4 - 8 yrs

₹1L - ₹5L / yr

Coimbatore, Bengaluru (Bangalore)

Skills

Management Information System (MIS)

System Administration

Active Directory

Vendor Management

Computer Networking

Manage IT network and client systems as well as daily technical operations that meet and exceed the school’s education and business technology requirements

Support long-term IT-based educational programs that enhance the delivery of education services and development of the school community

Overview of Responsibilities:

The IT Manager is responsible for managing and overseeing day-to-day implementation, to realize fault tolerance of key IT area. Support and maintenance in the following areas:

 Manage the procurement of IT systems.
 Lead the IT team in providing Help Desk services for Teaching staff and Students with IT based educational programs that enhance the delivery of teaching and learning.
 Prepare and manage the IT infrastructure budget and account for IT fixed assets.
 Coordinate IT infrastructure and support requirements with Academic IT Staff, and provide technical support for IT development projects in the Schools. Work closely with Academic IT Staff in management and control of teaching software purchases, databases, and configuration control of Staff Laptops.
 Provide technical support to national IT infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The IT Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:

Network

 Direct daily maintenance to ensure maximum reliability and minimum service interruption
 Manage installation of required updates on infrastructure and client systems
 Maintain core services
 Recommend and implement changes and system enhancements to improve the network

Client platforms

 Set up, install and maintain desktops and laptops in the school
 Ensure standard configurations across the deployed systems
 Directly and with third party vendors manage the repair and servicing of equipment
 To seamlessly connect with the IT infrastructure in the new site, ensure the IT operation in the new site goes well

Software

 Ensure all software is properly licensed
 Manage the installation and upgrade schedules for educational and business software
 Provide technical support for school management, accounting and educational software
 Assist the teaching staff in identifying and integrating educational software available in India and internationally

IT security

 Ensure all LANs and VPNs are secure from both electronic and physical intrusion
 Review and maintain a proper level of access and password control
 Ensure data integrity through routine database scans
 Establish a disaster recovery plan
 Guarantee network data is backed up on a daily basis

Reprographics

 Work with third party vendors to ensure the reprographics equipment runs smoothly
 Provide technical support as needed

Audio/ visual equipment

 Maintain the school’s inventory of audio/ visual equipment
 Assist in the installation and setup of equipment as needed

IT training and help desk support

 Provide training for both educational and business applications as needed
 Ensure proper procedures and staffing are in place to respond to teaching and admin staff requests in a timely manner
 Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on IT issues

New facility development

 With the Project Manager, develop IT infrastructure plans and budgets
 Prepare IT and telecom cabling plans
 Identify hardware and software requirements
 Manage purchasing, installation and servicing of equipment with third party vendors
 Conduct infrastructure and product testing
 Manage IT handover and acceptance procedures

General requirements

 Maintain an inventory of all IT, audio/ visual equipment and licenses
 Ensure consistent documentation of the operating environment
 Develop the annual IT plan and budget with the Head of Technology
 Evaluate and set standards for hardware and software
 Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
 Perform general IT duties as required

The IT Manager holds primary responsibility within location for IT and IT related issues.

Skills and Experience Required:

 Must have a minimum of 8 years IT systems and operations management experience including 5 in the K12 education sector
 Minimum 5 years experience with IT infrastructure budgets and cost management
 Minimum 5 years experience supervising professional IT personnel
 Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures
 Strong personal skills to communicate directly with end users in sometimes tense situations
 Bachelors degree in computer science, information systems or related computer field
 Strong to Fluent written and verbal English
 Strong initiative, integrity and good judgment
 Fast problem solving skills in new situations
 Ability to handle multiple tasks simultaneously

Desire experience of leading and managing I.T. based projects and vendor management

 IT systems and operations management experience

 Microsoft Windows OS, Microsoft Server and related technologies

 Network management experience including LAN/ WAN/ VPN

 Open Directory and/or Active Directory management experience

 Desire experience managing network policies and protocols including firewall configuration, content filtering, and related technologies

Manage IT network and client systems as well as daily technical operations that meet and exceed the school’s education and business technology requirements

Support long-term IT-based educational programs that enhance the delivery of education services and development of the school community

Overview of Responsibilities:

The IT Manager is responsible for managing and overseeing day-to-day implementation, to realize fault tolerance of key IT area. Support and maintenance in the following areas:

 Manage the procurement of IT systems.
 Lead the IT team in providing Help Desk services for Teaching staff and Students with IT based educational programs that enhance the delivery of teaching and learning.
 Prepare and manage the IT infrastructure budget and account for IT fixed assets.
 Coordinate IT infrastructure and support requirements with Academic IT Staff, and provide technical support for IT development projects in the Schools. Work closely with Academic IT Staff in management and control of teaching software purchases, databases, and configuration control of Staff Laptops.
 Provide technical support to national IT infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The IT Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:

Network

 Direct daily maintenance to ensure maximum reliability and minimum service interruption
 Manage installation of required updates on infrastructure and client systems
 Maintain core services
 Recommend and implement changes and system enhancements to improve the network

Client platforms

 Set up, install and maintain desktops and laptops in the school
 Ensure standard configurations across the deployed systems
 Directly and with third party vendors manage the repair and servicing of equipment
 To seamlessly connect with the IT infrastructure in the new site, ensure the IT operation in the new site goes well

Software

 Ensure all software is properly licensed
 Manage the installation and upgrade schedules for educational and business software
 Provide technical support for school management, accounting and educational software
 Assist the teaching staff in identifying and integrating educational software available in India and internationally

IT security

 Ensure all LANs and VPNs are secure from both electronic and physical intrusion
 Review and maintain a proper level of access and password control
 Ensure data integrity through routine database scans
 Establish a disaster recovery plan
 Guarantee network data is backed up on a daily basis

Reprographics

 Work with third party vendors to ensure the reprographics equipment runs smoothly
 Provide technical support as needed

Audio/ visual equipment

 Maintain the school’s inventory of audio/ visual equipment
 Assist in the installation and setup of equipment as needed

IT training and help desk support

 Provide training for both educational and business applications as needed
 Ensure proper procedures and staffing are in place to respond to teaching and admin staff requests in a timely manner
 Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on IT issues

New facility development

 With the Project Manager, develop IT infrastructure plans and budgets
 Prepare IT and telecom cabling plans
 Identify hardware and software requirements
 Manage purchasing, installation and servicing of equipment with third party vendors
 Conduct infrastructure and product testing
 Manage IT handover and acceptance procedures

General requirements

 Maintain an inventory of all IT, audio/ visual equipment and licenses
 Ensure consistent documentation of the operating environment
 Develop the annual IT plan and budget with the Head of Technology
 Evaluate and set standards for hardware and software
 Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
 Perform general IT duties as required

The IT Manager holds primary responsibility within location for IT and IT related issues.

Skills and Experience Required:

 Must have a minimum of 8 years IT systems and operations management experience including 5 in the K12 education sector
 Minimum 5 years experience with IT infrastructure budgets and cost management
 Minimum 5 years experience supervising professional IT personnel
 Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures
 Strong personal skills to communicate directly with end users in sometimes tense situations
 Bachelors degree in computer science, information systems or related computer field
 Strong to Fluent written and verbal English
 Strong initiative, integrity and good judgment
 Fast problem solving skills in new situations
 Ability to handle multiple tasks simultaneously

Desire experience of leading and managing I.T. based projects and vendor management

 IT systems and operations management experience

 Microsoft Windows OS, Microsoft Server and related technologies

 Network management experience including LAN/ WAN/ VPN

 Open Directory and/or Active Directory management experience

 Desire experience managing network policies and protocols including firewall configuration, content filtering, and related technologies

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About TopGrep Tech Private Limited

Founded :

2022

Type :

Product

Size :

0-20

Stage :

Bootstrapped

About

N/A

Company social profiles

N/A

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Faridabad

8 - 12 yrs

₹18L - ₹22L / yr

Windows Azure

Active Directory

Azure AD

Microsoft Windows administration

Entra ID

+2 more

Azure AD + Windows & SQL Administrator

Location: Faridabad, Haryana

Experience: 8+ Years

Employment Type: Full-time

Role Overview

We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.

The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.

Required Skills

Strong hands-on experience with Microsoft Azure AD / Entra ID.
Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
Extensive experience in Windows Server Administration – 2016/2019/2022.
Strong experience with Microsoft SQL Server Administration.
Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
Good knowledge of DNS, DHCP, and Group Policy (GPO).
Strong PowerShell scripting and automation skills.
Experience working with Hybrid Identity and Azure Infrastructure.
Strong troubleshooting and problem-solving skills.
Ability to work in an enterprise/global infrastructure environment.

Azure AD + Windows & SQL Administrator

Location: Faridabad, Haryana

Experience: 8+ Years

Employment Type: Full-time

Role Overview

Required Skills

Strong hands-on experience with Microsoft Azure AD / Entra ID.
Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
Extensive experience in Windows Server Administration – 2016/2019/2022.
Strong experience with Microsoft SQL Server Administration.
Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
Good knowledge of DNS, DHCP, and Group Policy (GPO).
Strong PowerShell scripting and automation skills.
Experience working with Hybrid Identity and Azure Infrastructure.
Strong troubleshooting and problem-solving skills.
Ability to work in an enterprise/global infrastructure environment.

System Administrator

Posted by Usha Srinivasan

Hyderabad

3 - 5 yrs

₹4L - ₹7L / yr

Microsoft Windows administration

Linux administration

DNS

Active Directory

LAN

Job Description

Position Title: System Administrator

Employment Type: Full-Time, Permanent

Department: Research and Development

Reports To: R&D Manager, India Development Centre

Work from Office; No Remote; No Hybrid

About the Company

We are a software product and solutions company that builds mission-critical platforms used in regulated industries such as life sciences, biotech research, public health, and government compliance. Our systems are used to manage workflows, audits, research approvals, data security, compliance, and more—helping institutions reduce risk, increase transparency, and advance human well-being.

Our product line includes dynamic form engines, workflow automation, rules engines, analytics, AI/ML integrations, and user-centric digital tools for a global customer base.

Job Summary

We are looking for a skilled Windows & Linux System Administrator / Desktop Engineer responsible for managing, maintaining, monitoring, and troubleshooting the organization's IT infrastructure, including Windows and Linux servers, desktops, laptops, networks, applications, and end-user systems.

The role requires a combination of system administration, desktop support, troubleshooting, security, user management, and infrastructure monitoring. The candidate should be comfortable working independently, resolving technical issues, and providing timely support to employees.

Key Responsibilities

Install, configure, maintain, and troubleshoot Windows and Linux servers.
Manage Active Directory, DNS, DHCP, Group Policies, users, and access permissions.
Perform server monitoring, patching, updates, backup checks, and basic security administration.
Provide desktop and laptop support, including OS, software, hardware, printer, email, VPN, and connectivity troubleshooting.
Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and VPN issues.
Manage employee IT setup, onboarding/offboarding, and IT asset allocation.
Monitor antivirus/endpoint security and ensure systems are updated and secure.
Maintain IT inventory, system documentation, and helpdesk/ticket records.
Coordinate with vendors and escalate infrastructure issues when required.
Support virtualization, cloud, backup, and disaster-recovery activities as needed.

Required Skills

Windows 10/11, Windows Server, Active Directory, DNS, DHCP, Group Policy
Linux (Ubuntu/RHEL/CentOS) and basic Shell scripting
Desktop/laptop hardware and software troubleshooting
Basic networking: TCP/IP, LAN, Wi-Fi, VPN
Backup, patch management, antivirus, and system monitoring
Good troubleshooting, communication, and documentation skills
Qualification
Bachelor's degree/Diploma in Computer Science, IT, Electronics, or a related field.
Preferred
Exposure to VMware/Hyper-V, AWS/Azure, PowerShell/Bash, and IT helpdesk/ticketing tools.

Job Description

Position Title: System Administrator

Employment Type: Full-Time, Permanent

Department: Research and Development

Reports To: R&D Manager, India Development Centre

Work from Office; No Remote; No Hybrid

About the Company

Our product line includes dynamic form engines, workflow automation, rules engines, analytics, AI/ML integrations, and user-centric digital tools for a global customer base.

Job Summary

Key Responsibilities

Install, configure, maintain, and troubleshoot Windows and Linux servers.
Manage Active Directory, DNS, DHCP, Group Policies, users, and access permissions.
Perform server monitoring, patching, updates, backup checks, and basic security administration.
Provide desktop and laptop support, including OS, software, hardware, printer, email, VPN, and connectivity troubleshooting.
Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and VPN issues.
Manage employee IT setup, onboarding/offboarding, and IT asset allocation.
Monitor antivirus/endpoint security and ensure systems are updated and secure.
Maintain IT inventory, system documentation, and helpdesk/ticket records.
Coordinate with vendors and escalate infrastructure issues when required.
Support virtualization, cloud, backup, and disaster-recovery activities as needed.

Required Skills

Windows 10/11, Windows Server, Active Directory, DNS, DHCP, Group Policy
Linux (Ubuntu/RHEL/CentOS) and basic Shell scripting
Desktop/laptop hardware and software troubleshooting
Basic networking: TCP/IP, LAN, Wi-Fi, VPN
Backup, patch management, antivirus, and system monitoring
Good troubleshooting, communication, and documentation skills
Qualification
Bachelor's degree/Diploma in Computer Science, IT, Electronics, or a related field.
Preferred
Exposure to VMware/Hyper-V, AWS/Azure, PowerShell/Bash, and IT helpdesk/ticketing tools.

Service Delivery Manager

Building enterprise data, cloud, and AI solutions.

Agency job

via by Nikita Sinha

Bengaluru (Bangalore)

9 - 16 yrs

Upto ₹45L / yr (Varies

)

Cloud Computing

Infrastructure

ITSM

ITIL

Client Management

+1 more

What You’ll Do:

In the Platform (30–40% of your time)

Review cloud and data architectures to identify gaps and risks.
Lead technical triage on P1 incidents — be comfortable on bridge calls and know the right questions to ask.
Stay hands-on with automation, scripting, and platform operations; you're not above writing the runbook yourself.
Conduct FinOps reviews including cost anomaly analysis, licence audits, and resource right-sizing, bringing a technical and commercial lens.
Stress-test transition readiness and define the gates before services move into BAU.

Running the Service (60% of your time)

Own SLA performance and the RAID log across multiple client engagements.
Lead sprint retrospectives and daily stand-ups with a strong understanding of Agile ways of working.
Create executive service review packs that are crisp, data-driven, and actionable.
Manage the Run / Change / Project boundary and protect BAU capacity from scope creep.
Mentor and performance-manage a team of engineers, with a strong understanding of technical quality and delivery.
Navigate commercial structures including fixed retainers, capacity tokens, and NTE caps.

With Clients

Build trusted relationships with CXO and VP-level stakeholders through technical credibility.
De-escalate challenging situations with empathy, clarity, and precision.
Run effective Executive Business Reviews (EBRs) that build client confidence and demonstrate tangible value.

What We’re Looking For

You came up through the technical side — cloud engineering, data engineering, platform, or DevOps — and over time started solving problems beyond purely technical challenges. You now want a role that explicitly combines technical depth, service delivery, operations, and client leadership.

Specifically:

8+ years of experience working in cloud and data environments, with meaningful experience in managed services or operational delivery.
Hands-on expertise in at least one major platform: Azure, AWS, GCP, Snowflake, or Databricks.
Ability to read infrastructure and diagnose issues at the code/configuration level, not just through dashboards.
Experience managing complex client relationships, including difficult or escalated conversations.
Practical working knowledge of ITIL (Incident, Problem, Change) and Agile methodologies.
Commercial exposure to SOW management, scope negotiation, and capacity planning.
Strong operational judgment developed through handling critical incidents and making decisions with incomplete information.
Strong communication, stakeholder management, and team leadership skills.

You don't need to have had "Service Delivery Manager" in your previous title. If your background is in senior data, cloud, platform, or DevOps engineering and you've also handled operations, governance, service delivery, and client-facing responsibilities, we'd like to hear from you.

What You’ll Get

Opportunity to work across industries, clients, and technologies.
Exposure to global businesses and complex technology environments.
Access to technical IP, frameworks, playbooks, and accelerators.
Exposure to a broad ecosystem of technologies.
Mentorship and support from experienced senior consultants and technical leaders.
Strong learning and development support, including certifications, training, hackathons, and mentoring.
Transparent career progression and structured performance reviews.
Opportunities to strengthen public speaking, consulting, and leadership skills.
Comprehensive health insurance.
Recognition, rewards, and long-term incentives.
A collaborative environment with regular team and social activities.

Interview Process

The interview process consists of four stages:

Technical Online Screening – Baseline assessment of problem-solving and technical capabilities.
Introductory & Cultural Assessment – Discussion around experience, career goals, and alignment.
Technical Assessment – Detailed evaluation of technical competency by the technical panel.
Final Round – Final assessment covering technical depth, leadership, and overall fit.

What You’ll Do:

In the Platform (30–40% of your time)

Review cloud and data architectures to identify gaps and risks.
Lead technical triage on P1 incidents — be comfortable on bridge calls and know the right questions to ask.
Stay hands-on with automation, scripting, and platform operations; you're not above writing the runbook yourself.
Conduct FinOps reviews including cost anomaly analysis, licence audits, and resource right-sizing, bringing a technical and commercial lens.
Stress-test transition readiness and define the gates before services move into BAU.

Running the Service (60% of your time)

Own SLA performance and the RAID log across multiple client engagements.
Lead sprint retrospectives and daily stand-ups with a strong understanding of Agile ways of working.
Create executive service review packs that are crisp, data-driven, and actionable.
Manage the Run / Change / Project boundary and protect BAU capacity from scope creep.
Mentor and performance-manage a team of engineers, with a strong understanding of technical quality and delivery.
Navigate commercial structures including fixed retainers, capacity tokens, and NTE caps.

With Clients

Build trusted relationships with CXO and VP-level stakeholders through technical credibility.
De-escalate challenging situations with empathy, clarity, and precision.
Run effective Executive Business Reviews (EBRs) that build client confidence and demonstrate tangible value.

What We’re Looking For

Specifically:

8+ years of experience working in cloud and data environments, with meaningful experience in managed services or operational delivery.
Hands-on expertise in at least one major platform: Azure, AWS, GCP, Snowflake, or Databricks.
Ability to read infrastructure and diagnose issues at the code/configuration level, not just through dashboards.
Experience managing complex client relationships, including difficult or escalated conversations.
Practical working knowledge of ITIL (Incident, Problem, Change) and Agile methodologies.
Commercial exposure to SOW management, scope negotiation, and capacity planning.
Strong operational judgment developed through handling critical incidents and making decisions with incomplete information.
Strong communication, stakeholder management, and team leadership skills.

What You’ll Get

Opportunity to work across industries, clients, and technologies.
Exposure to global businesses and complex technology environments.
Access to technical IP, frameworks, playbooks, and accelerators.
Exposure to a broad ecosystem of technologies.
Mentorship and support from experienced senior consultants and technical leaders.
Strong learning and development support, including certifications, training, hackathons, and mentoring.
Transparent career progression and structured performance reviews.
Opportunities to strengthen public speaking, consulting, and leadership skills.
Comprehensive health insurance.
Recognition, rewards, and long-term incentives.
A collaborative environment with regular team and social activities.

Interview Process

The interview process consists of four stages:

Technical Online Screening – Baseline assessment of problem-solving and technical capabilities.
Introductory & Cultural Assessment – Discussion around experience, career goals, and alignment.
Technical Assessment – Detailed evaluation of technical competency by the technical panel.
Final Round – Final assessment covering technical depth, leadership, and overall fit.

IT Infrastructure & Automation Engineer

Posted by Karthik Palani

Chennai

5 - 15 yrs

₹6L - ₹8L / yr

Microsoft SCCM

MS SharePoint

Windows Azure

Power tools

Powershell

Job Overview

We are looking for a technically strong IT Infrastructure & Automation Engineer to manage, implement, migrate, and optimize enterprise IT environments across Microsoft infrastructure, endpoint management, identity, collaboration, security, and AI-powered automation.

The ideal candidate should have strong hands-on experience with Microsoft technologies, excellent communication skills, and the ability to deliver infrastructure and digital transformation projects end-to-end. Experience with non-Microsoft technologies and multi-vendor environments will be an added advantage.

Key Responsibilities

Microsoft Intune & Endpoint Management

Implement and manage Microsoft Intune environments.
Configure device enrollment, application deployment, policies, compliance, and security baselines.
Manage Windows, macOS, iOS, and Android devices.
Configure Conditional Access, endpoint security, and compliance controls.
Manage Windows Autopilot and device lifecycle activities.
Monitor and resolve endpoint compliance and configuration issues.

SCCM / Configuration Manager

Deploy, configure, and maintain SCCM infrastructure.
Manage OS deployment, imaging, software distribution, and patch management.
Support SCCM and Intune co-management.
Generate reports and troubleshoot SCCM issues.
Assist with migration to modern endpoint management.

Microsoft Exchange

Administer Exchange Online and Hybrid Exchange environments.
Support mailbox and tenant migration activities.
Manage mail flow, connectors, transport rules, and email security.
Configure SPF, DKIM, DMARC, anti-spam, and anti-phishing controls.
Troubleshoot messaging and mail delivery issues.

Active Directory & Identity

Manage Active Directory and Group Policy environments.
Configure Microsoft Entra ID integration and synchronization.
Implement SSO, MFA, Conditional Access, and identity security.
Handle user provisioning, onboarding, offboarding, and access management.
Support hybrid identity environments.

SharePoint & Microsoft 365

Implement and administer SharePoint Online.
Configure sites, permissions, document management, and governance.
Support file-share and legacy platform migrations.
Integrate SharePoint with Teams, Power Platform, and business applications.
Support knowledge and collaboration solutions.
AI & Automation
Implement Microsoft 365 Copilot and Copilot Studio solutions.
Develop AI-powered assistants and agents for business functions.
Work with Azure OpenAI, Azure AI Search, and Document Intelligence.
Design RAG and knowledge management solutions.
Integrate AI solutions with SharePoint, Teams, Dataverse, and enterprise applications.
Implement workflow automation using Power Automate and Power Platform.
Support AI governance, security, compliance, and responsible AI adoption.
Security & Compliance
Work with Microsoft Defender, Conditional Access, Identity Protection, and endpoint security.
Implement Microsoft Purview, DLP, information protection, and governance solutions.
Support security and compliance initiatives across Microsoft environments.
Identify infrastructure and security gaps and recommend improvements.

Required Technical Skills

Microsoft Intune
SCCM / Microsoft Configuration Manager
Exchange Online & Hybrid Exchange
Active Directory
Microsoft Entra ID
SharePoint Online
Microsoft Teams Administration
Windows Server Administration
Microsoft 365 Administration
PowerShell
Microsoft Defender Suite
Conditional Access
Identity Protection
Microsoft Purview
Endpoint Security
Device Compliance
Data Loss Prevention
Microsoft 365 Copilot
Copilot Studio
Azure OpenAI
Azure AI Services
Power Automate
Power Platform Integration
Preferred Experience

Experience with AWS, GCP, VMware, Citrix, Cisco, Fortinet, Palo Alto, Linux, Veeam, ServiceNow, Trend Micro, CrowdStrike, or similar enterprise technologies will be an advantage.

Knowledge of enterprise architecture, cybersecurity, governance, and compliance frameworks is also preferred.

Candidate Profile

5+ years of relevant implementation and administration experience.
Strong troubleshooting and analytical skills.
Excellent communication and stakeholder management abilities.
Strong documentation and reporting skills.
Ability to manage multiple projects independently.
Comfortable working with business stakeholders and technical teams.
Bachelor's degree in IT, Computer Science, Engineering, or a related field.

Preferred Certifications

Microsoft Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure AI Engineer Associate
Microsoft Certified: Information Protection Administrator Associate
ITIL Foundation

Key Deliverables

Intune implementation and endpoint management.
SCCM deployment, migration, and optimization.
Exchange Online and Hybrid Exchange implementation.
Active Directory and Entra ID integration.
SharePoint Online deployment and governance.
Microsoft 365 security and compliance implementation.
AI and Copilot deployment and governance.
Technical documentation, knowledge transfer, and operational handover.
Integration of Microsoft and third-party enterprise technologies.

Job Overview

Key Responsibilities

Microsoft Intune & Endpoint Management

Implement and manage Microsoft Intune environments.
Configure device enrollment, application deployment, policies, compliance, and security baselines.
Manage Windows, macOS, iOS, and Android devices.
Configure Conditional Access, endpoint security, and compliance controls.
Manage Windows Autopilot and device lifecycle activities.
Monitor and resolve endpoint compliance and configuration issues.

SCCM / Configuration Manager

Deploy, configure, and maintain SCCM infrastructure.
Manage OS deployment, imaging, software distribution, and patch management.
Support SCCM and Intune co-management.
Generate reports and troubleshoot SCCM issues.
Assist with migration to modern endpoint management.

Microsoft Exchange

Administer Exchange Online and Hybrid Exchange environments.
Support mailbox and tenant migration activities.
Manage mail flow, connectors, transport rules, and email security.
Configure SPF, DKIM, DMARC, anti-spam, and anti-phishing controls.
Troubleshoot messaging and mail delivery issues.

Active Directory & Identity

Manage Active Directory and Group Policy environments.
Configure Microsoft Entra ID integration and synchronization.
Implement SSO, MFA, Conditional Access, and identity security.
Handle user provisioning, onboarding, offboarding, and access management.
Support hybrid identity environments.

SharePoint & Microsoft 365

Implement and administer SharePoint Online.
Configure sites, permissions, document management, and governance.
Support file-share and legacy platform migrations.
Integrate SharePoint with Teams, Power Platform, and business applications.
Support knowledge and collaboration solutions.
AI & Automation
Implement Microsoft 365 Copilot and Copilot Studio solutions.
Develop AI-powered assistants and agents for business functions.
Work with Azure OpenAI, Azure AI Search, and Document Intelligence.
Design RAG and knowledge management solutions.
Integrate AI solutions with SharePoint, Teams, Dataverse, and enterprise applications.
Implement workflow automation using Power Automate and Power Platform.
Support AI governance, security, compliance, and responsible AI adoption.
Security & Compliance
Work with Microsoft Defender, Conditional Access, Identity Protection, and endpoint security.
Implement Microsoft Purview, DLP, information protection, and governance solutions.
Support security and compliance initiatives across Microsoft environments.
Identify infrastructure and security gaps and recommend improvements.

Required Technical Skills

Microsoft Intune
SCCM / Microsoft Configuration Manager
Exchange Online & Hybrid Exchange
Active Directory
Microsoft Entra ID
SharePoint Online
Microsoft Teams Administration
Windows Server Administration
Microsoft 365 Administration
PowerShell
Microsoft Defender Suite
Conditional Access
Identity Protection
Microsoft Purview
Endpoint Security
Device Compliance
Data Loss Prevention
Microsoft 365 Copilot
Copilot Studio
Azure OpenAI
Azure AI Services
Power Automate
Power Platform Integration
Preferred Experience

Experience with AWS, GCP, VMware, Citrix, Cisco, Fortinet, Palo Alto, Linux, Veeam, ServiceNow, Trend Micro, CrowdStrike, or similar enterprise technologies will be an advantage.

Knowledge of enterprise architecture, cybersecurity, governance, and compliance frameworks is also preferred.

Candidate Profile

5+ years of relevant implementation and administration experience.
Strong troubleshooting and analytical skills.
Excellent communication and stakeholder management abilities.
Strong documentation and reporting skills.
Ability to manage multiple projects independently.
Comfortable working with business stakeholders and technical teams.
Bachelor's degree in IT, Computer Science, Engineering, or a related field.

Preferred Certifications

Microsoft Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure AI Engineer Associate
Microsoft Certified: Information Protection Administrator Associate
ITIL Foundation

Key Deliverables

Intune implementation and endpoint management.
SCCM deployment, migration, and optimization.
Exchange Online and Hybrid Exchange implementation.
Active Directory and Entra ID integration.
SharePoint Online deployment and governance.
Microsoft 365 security and compliance implementation.
AI and Copilot deployment and governance.
Technical documentation, knowledge transfer, and operational handover.
Integration of Microsoft and third-party enterprise technologies.

Identity and Access Management

Posted by Bhawna Khemani

Gurugram

1 - 3 yrs

₹4L - ₹6L / yr

Active Directory

ServiceNow

Role

This position provides technical support to end users across a variety of IT-related issues. The role involves identifying, researching, troubleshooting, and resolving technical problems related to computer systems, software, and hardware.

The position responds to support requests received via telephone, email, and other channels, while documenting, tracking, and monitoring issues to ensure timely resolution and adherence to Service Level Agreements (SLAs).

Essential Duties and Responsibilities

Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
Identify, diagnose, and troubleshoot technical issues and problems.
Categorize, record, and manage reported queries and provide appropriate solutions.
Assist users with problem identification and resolution.
Advise users on the appropriate course of action for reported issues.
Monitor incidents and service requests from initial reporting through final resolution.
Escalate unresolved or complex problems to the appropriate level of support when required.
Provide basic online security guidance and technical support to end users.
Manage one or more customer service/support functions as assigned.
Act as a primary point of contact for service users and customers reporting issues or requesting information, access, or other IT services.
Receive and handle service requests in accordance with established procedures.
Promptly assign and route support calls and tickets to the appropriate teams.
Log incidents and service requests and maintain accurate and relevant records.
Maintain detailed technical documentation within Help Desk tickets, including troubleshooting steps, actions taken, and resolutions.
Identify and classify incident types and service interruptions.
Record incidents and categorize them based on symptoms, root causes, and resolutions.
Support day-to-day operational requirements during changes while minimizing service disruptions.
Ensure support activities remain aligned with applicable SLAs, IT service management processes, and information security requirements.
Maintain a typing speed of at least 45 WPM.
Perform basic hardware and software troubleshooting.
Demonstrate a good understanding of current operating system functionality.
Possess a basic understanding of computer hardware.
Demonstrate proficiency with Microsoft products and applications.

Skills & Qualifications

Technical Skills

Good understanding of IT Service Desk and technical support processes.
Knowledge of ITIL processes and best practices.
Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
Working knowledge of Active Directory.
Experience with Microsoft Office 365.
Knowledge of account provisioning and account creation.
Basic understanding of computer hardware and peripherals.
Basic knowledge of Microsoft Teams and Outlook.
Good understanding of Windows operating systems and common desktop applications.

Professional Skills

Excellent verbal and written communication skills.
Strong customer service and customer-handling skills.
Ability to diagnose problems and provide effective solutions.
Strong troubleshooting and problem-solving skills.
Ability to prioritize and manage multiple incidents and service requests.
Ability to follow established IT Service Desk procedures and guidelines.
Ability to work effectively in a team-oriented environment.
Strong attention to detail and accurate documentation skills.

Experience

1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.

Educational Qualifications

B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
Bachelor of Computer Applications (BCA); or
B.Sc. in Computer Science / Information Technology or a related field.

Additional Requirements

Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
Commitment to maintaining information security and confidentiality.
Ability to meet defined service levels and provide timely support to end users.

Role

Essential Duties and Responsibilities

Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
Identify, diagnose, and troubleshoot technical issues and problems.
Categorize, record, and manage reported queries and provide appropriate solutions.
Assist users with problem identification and resolution.
Advise users on the appropriate course of action for reported issues.
Monitor incidents and service requests from initial reporting through final resolution.
Escalate unresolved or complex problems to the appropriate level of support when required.
Provide basic online security guidance and technical support to end users.
Manage one or more customer service/support functions as assigned.
Act as a primary point of contact for service users and customers reporting issues or requesting information, access, or other IT services.
Receive and handle service requests in accordance with established procedures.
Promptly assign and route support calls and tickets to the appropriate teams.
Log incidents and service requests and maintain accurate and relevant records.
Maintain detailed technical documentation within Help Desk tickets, including troubleshooting steps, actions taken, and resolutions.
Identify and classify incident types and service interruptions.
Record incidents and categorize them based on symptoms, root causes, and resolutions.
Support day-to-day operational requirements during changes while minimizing service disruptions.
Ensure support activities remain aligned with applicable SLAs, IT service management processes, and information security requirements.
Maintain a typing speed of at least 45 WPM.
Perform basic hardware and software troubleshooting.
Demonstrate a good understanding of current operating system functionality.
Possess a basic understanding of computer hardware.
Demonstrate proficiency with Microsoft products and applications.

Skills & Qualifications

Technical Skills

Good understanding of IT Service Desk and technical support processes.
Knowledge of ITIL processes and best practices.
Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
Working knowledge of Active Directory.
Experience with Microsoft Office 365.
Knowledge of account provisioning and account creation.
Basic understanding of computer hardware and peripherals.
Basic knowledge of Microsoft Teams and Outlook.
Good understanding of Windows operating systems and common desktop applications.

Professional Skills

Excellent verbal and written communication skills.
Strong customer service and customer-handling skills.
Ability to diagnose problems and provide effective solutions.
Strong troubleshooting and problem-solving skills.
Ability to prioritize and manage multiple incidents and service requests.
Ability to follow established IT Service Desk procedures and guidelines.
Ability to work effectively in a team-oriented environment.
Strong attention to detail and accurate documentation skills.

Experience

1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.

Educational Qualifications

B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
Bachelor of Computer Applications (BCA); or
B.Sc. in Computer Science / Information Technology or a related field.

Additional Requirements

Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
Commitment to maintaining information security and confidentiality.
Ability to meet defined service levels and provide timely support to end users.