IT SUPPORT

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Skills Required

• Good Knowledge of Windows OS and Microsoft Office 365
• Basic experience with Active Directory (user management, access control)
• Understanding of networking fundamentals (DNS, VPN, IP addressing, troubleshooting)
• Exposure to monitoring tools such as CloudWatch, Prometheus, and Grafana
• Basic understanding of application support (log analysis, issue identification, alert handling)
• Ability to read and understand application logs (especially Java-based applications)
• Basic knowledge of Java (exceptions, logs, service behaviour)
• Familiarity with Linux/Unix commands for basic troubleshooting
• Experience with ticketing tools like ServiceNow or Jira
• Understanding of incident management and SLA handling
• Basic understanding of telecom concepts — caller ID, robocalls, spam/scam labeling, and number reputation/trust scoring is a plus
• Familiarity with API testing tools like Postman to check service/endpoint availability is a plus
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Roles and Responsibilities

• Provide first-level support to end users through calls, emails, and ticketing tools, ensuring quick response and resolution
• Provide support to US-based users and stakeholders, ensuring clear communication and timely updates
• Work in US shift / rotational shifts as required to support business operations
• Troubleshoot issues related to Windows OS (Windows 10/11) and Office 365 applications such as Outlook, Teams, and OneDrive
• Manage user accounts, password resets, account unlocks, and access provisioning using Active Directory
• Install, configure, and maintain laptops, desktops, printers, and standard business applications
• Perform basic network troubleshooting including Wi-Fi, VPN, DNS, and connectivity issues
• Log, track, and update incidents and service requests in ticketing tools like ServiceNow or Jira, ensuring SLA adherence
• Take ownership of tickets and follow through until closure or proper escalation
• Escalate complex or unresolved technical and application issues to Level 2 or relevant teams with proper analysis
• Support user onboarding and offboarding activities, including system setup and access provisioning
• Monitor applications and infrastructure using tools such as Datadog, CloudWatch, Prometheus, and Grafana
• Respond to alerts and perform initial troubleshooting by analysing logs and identifying issues
• Provide Level 1 application support by validating issues, checking logs, and coordinating with DevOps or development teams
• Perform basic validation of APIs, services, and application/carrier-integration availability
• Assist in deployment validation and basic post-release checks (smoke testing)
• Work closely with DevOps, infrastructure, and application teams for faster issue resolution
• Maintain and update SOPs, knowledge base articles, and troubleshooting documentation
• Ensure adherence to IT processes, security policies, and operational best practices

 IT trouble support for Desktop/Laptop & workstation

 ✓ Server Hardware installation & OS installation for Servers

✓ AD/ADC creation with Policies for AD users across organisations as required

✓ L1/L2/L3 Network Security configuration and Policy management

✓ LAN/WAN management & Policy Firewall management

✓ VPN/P2P Management with network switches internal or different locations

✓ Antivirus and End point security Management

✓ Data Backup with Cloud or installation on NAS/SAN

✓ Virtual M/C (VPS) creation & management on premise or Cloud Server

✓ Backup & Restoration of Data & Files for Backup Data 

Job Summary

We are looking for an experienced IT Support Engineer to manage IT infrastructure, provide technical support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

The ideal candidate should have strong networking and troubleshooting skills, along with hands-on experience in Fortinet/FortiGate, CCNA-level networking, Windows Server, and CrowdStrike.

Key Responsibilities :

Provide day-to-day IT support and troubleshoot hardware, software, and network-related issues.

Configure, manage, and troubleshoot Fortinet/FortiGate firewalls.

Handle network administration, including LAN, WAN, connectivity, and network security.

Manage and support Windows Server environments.

Monitor and manage endpoint security using CrowdStrike.

Diagnose and resolve technical issues promptly to minimize downtime.

Maintain IT infrastructure, system configurations, and technical documentation.

Ensure system security, network reliability, and smooth IT operations.

Required Skills :

Strong experience in IT Support and IT infrastructure management.

Hands-on knowledge of Fortinet/FortiGate and/or CCNA-level networking.

Working knowledge of Windows Server administration.

Experience with CrowdStrike endpoint security.

Excellent troubleshooting, networking, and problem-solving skills.

Good communication and coordination skills.

Skills and Qualifications Required • Bachelor's or Master's degree in Information Technology, Computer Science, or a related analytical discipline. • 3–5+ years of experience in application support, software support, or business systems support roles. • Hands-on experience supporting NetSuite is mandatory. • Experience with NSAR, including access management and governance processes, is highly preferred. • Strong customer service, stakeholder management, and relationship-building skills. • Willingness to work in US business hours and support a 24x7 operational environment when required. • Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word. • Advanced to expert-level proficiency in Microsoft Excel, including data analysis and reporting. • Strong analytical, troubleshooting, and problem-solving capabilities. • Ability to manage multiple priorities and work effectively in a fast-paced environment. • Excellent verbal and written communication skills, with the ability to independently engage and support US-based stakeholders. • Ability to work both independently and collaboratively within cross-functional teams. • Demonstrated ability and eagerness to learn and support new business applications such as CaseLocker, Ragic, Salesforce, and DocuSign. • Exposure to Salesforce, Ragic, CaseLocker, and DocuSign is considered an advantage. • Familiarity with AI tools such as Microsoft Copilot or similar platforms for productivity, automation, and operational efficiency is preferred.

Job Description

Position Title: System Administrator

Employment Type: Full-Time, Permanent

Department: Research and Development

Reports To: R&D Manager, India Development Centre

Work from Office; No Remote; No Hybrid

About the Company

We are a software product and solutions company that builds mission-critical platforms used in regulated industries such as life sciences, biotech research, public health, and government compliance. Our systems are used to manage workflows, audits, research approvals, data security, compliance, and more—helping institutions reduce risk, increase transparency, and advance human well-being.

Our product line includes dynamic form engines, workflow automation, rules engines, analytics, AI/ML integrations, and user-centric digital tools for a global customer base.

Job Summary

We are looking for a skilled Windows & Linux System Administrator / Desktop Engineer responsible for managing, maintaining, monitoring, and troubleshooting the organization's IT infrastructure, including Windows and Linux servers, desktops, laptops, networks, applications, and end-user systems.

The role requires a combination of system administration, desktop support, troubleshooting, security, user management, and infrastructure monitoring. The candidate should be comfortable working independently, resolving technical issues, and providing timely support to employees.

Key Responsibilities

• Install, configure, maintain, and troubleshoot Windows and Linux servers.
• Manage Active Directory, DNS, DHCP, Group Policies, users, and access permissions.
• Perform server monitoring, patching, updates, backup checks, and basic security administration.
• Provide desktop and laptop support, including OS, software, hardware, printer, email, VPN, and connectivity troubleshooting.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and VPN issues.
• Manage employee IT setup, onboarding/offboarding, and IT asset allocation.
• Monitor antivirus/endpoint security and ensure systems are updated and secure.
• Maintain IT inventory, system documentation, and helpdesk/ticket records.
• Coordinate with vendors and escalate infrastructure issues when required.
• Support virtualization, cloud, backup, and disaster-recovery activities as needed.

Required Skills

• Windows 10/11, Windows Server, Active Directory, DNS, DHCP, Group Policy
• Linux (Ubuntu/RHEL/CentOS) and basic Shell scripting
• Desktop/laptop hardware and software troubleshooting
• Basic networking: TCP/IP, LAN, Wi-Fi, VPN
• Backup, patch management, antivirus, and system monitoring
• Good troubleshooting, communication, and documentation skills
• Qualification
• Bachelor's degree/Diploma in Computer Science, IT, Electronics, or a related field.
• Preferred
• Exposure to VMware/Hyper-V, AWS/Azure, PowerShell/Bash, and IT helpdesk/ticketing tools.

About Solutionara

Solutionara is a U.S.-headquartered IT Consulting & Technology Services firm with a rapidly growing Global Delivery Center in Noida, India. We specialize in enterprise integration, data platforms, cloud engineering, and digital experience technologies. Our clients trust us to modernize their technology landscape, streamline operations, and build data-driven digital products.

At Solutionara, we operate with a builder mindset — high ownership, hands-on problem solving, and a culture where innovation is not a slogan but a standard. If you want to grow in an environment where your work contributes to real enterprise systems and digital platforms, you will thrive here.

Location: Noida, India (On-site – Global Delivery Center, Sector 62)

Experience: 6 – 10 years

Employment Type: Full-time

Role Summary

The IT Systems & Endpoint Lead will be responsible for managing and overseeing Solutionara's endpoint environment, user access, and core IT systems across cloud and on-premise infrastructure. This role combines hands-on system administration with operational ownership, ensuring endpoint compliance, identity governance, and reliable IT operations across the organization. The ideal candidate will act as a key operational anchor, driving stability, enforcing IT policies, and supporting a secure and scalable environment.

Key Responsibilities

Endpoint & Identity Ownership

• Own user identity and access management across Microsoft Entra ID and hybrid Active Directory
• Manage and enforce endpoint compliance using Microsoft Intune
• Ensure consistent enforcement of MFA, Conditional Access, and device policies
• Maintain role-based access control (RBAC) and support periodic access reviews

Infrastructure & Systems Management

• Oversee Windows Server environments and core infrastructure services
• Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
• Drive patch management, system health monitoring, and uptime reliability
• Identify and implement automation opportunities using PowerShell

IT Operations & Support Oversight

• Handle complex L2/L3 issues and provide escalation support
• Guide junior IT staff or vendors for L1/L2 support activities
• Oversee device provisioning, onboarding, and lifecycle management
• Ensure accurate asset tracking and IT documentation

Security & Compliance Execution

• Ensure enforcement of endpoint security policies (Defender, BitLocker, compliance baselines)
• Support Conditional Access, identity security, and policy enforcement
• Participate in audit readiness, compliance checks, and documentation
• Monitor risks and escalate security gaps proactively

Network & Access Coordination

• Oversee LAN, VPN, and Wi-Fi operations in coordination with network partners
• Maintain access control records, VLANs, and network documentation
• Troubleshoot and resolve advanced connectivity issues

Qualifications & Skills

Education & Experience

• Bachelor's degree in Computer Science, IT, or related field
• 6–10 years of experience in IT infrastructure, endpoint management, or system administration

Core Technical Skills

• Strong hands-on experience with Microsoft Entra ID, Intune, Windows Server, and Microsoft 365
• Experience managing endpoint compliance and identity access
• Solid understanding of Conditional Access, MFA, and access governance
• Good knowledge of networking fundamentals (LAN, VPN, firewall basics)
• Experience with ITSM tools (JIRA, ServiceNow)
• PowerShell scripting for automation and reporting

Preferred Skills

• Exposure to Microsoft Defender (Endpoint / O365)
• Understanding of basic security best practices and audit requirements
• Experience supporting compliance or audit activities

Certifications (Preferred)

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Modern Desktop Administrator (MD-102)
• CompTIA Security+ / Network+
• ITIL Foundation

Soft Skills

• Strong ownership and accountability mindset
• Good communication and stakeholder coordination skills
• Ability to mentor junior team members
• Structured problem-solving and decision-making ability
• Ability to operate in a fast-paced, evolving environment

We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.

Candidates with relevant EdTech experience will be highly considered.

Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.

Key Responsibilities:

·        Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.

·        Address and resolve tickets raised by clients for technical issues to ensure seamless operations.

·        Assist in designing and implementing effective software solutions.

·        Track user tickets and ensure timely resolutions.

·        Coordinate with the development team for any new feature requirements.

Requirements:

·        1–2 years of EdTech preferably school ERP/CRM

·        Excellent communication skills with fluency in English (mandatory)

·        Strong presentation and interpersonal skills.

·        Proficiency in Microsoft Office (Excel, Word, etc.).

·        Strong analytical and problem-solving abilities.

·        ERP certification (e.g., “Data Analyst”) is a plus.

What We Offer

•      Fixed CTC

•      Annual Off site Retreats

•      Rapid career growth with structured training and on-the-job mentorship

•      Opportunity to impact the lives of learners via tech.

•      Monthly Trainings & Skill Development to sharpen product expertise

•      Employee of the Month & Rewards & Recognition Programs

•      Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture

Job description:

Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)

JOB DESCRIPTION FOR BPO TECH -SUPPORT

-Excellent communication in English is mandatory.

-Must have minimum 1 year Experience

-Working on tickets and resolving the issues of clients/customers.

-Testing/replicating the issues raised by clients

-Working on tickets and resolving the issues of clients/customers

-Testing/replicating the issues raised by clients

-Installation of software / Hardware via remote.

-Giving training to the users via remote if required.

-Supporting merchants on software over Phone/Email.

-Giving remote support to clients.

Shift Timings : 11:00pm to 8:00am(Night shift)

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Desktop Engineer - Hardware and Software Suppor_Savex

Responsibilities                                                    

• Hardware Diagnosis & Repair: Break down, diagnose, and physically repair enterprise laptops and desktops. This includes replacing laptop screens, keyboards, batteries, motherboards, fans, desktop power supplies, RAM, and storage drives.
• Desktop & Software Support: Install, configure, and troubleshoot Windows operating systems, standard business applications (Microsoft 365, Mircosoft Outlook, VPNs), and specialized department software.
• Hardware Lifecycle Management: Manage the complete hardware lifecycle from provisioning and deployment to tear down and secure e-waste disposal.
• Endpoint Administration:. Day to day administration endpoints like Crowdstrike, Netskope, Sapphire on Laptops & Desktops.
• Vendor Management: Handle warranty claims, repairs fall under active warranties.
• Network & Peripheral Troubleshooting: Resolve end-user connectivity issues (Wi-Fi, LAN, VPN) and support peripheral hardware including docks, multi-monitor setups, local/network printers, and conference room AV equipment.
• Asset Tracking: Maintain an accurate, real-time inventory of all physical IT assets, spare parts, and software licenses.

Skills Needed

• Experience: 5+ years in IT support, systems administration, or a similar role with a heavy emphasis on hands-on hardware maintenance.
• Hardware Proficiency: Proven ability to safely disassemble and reassemble modern ultra-thin laptops and micro-desktops without causing physical damage.
• OS Expertise: Deep troubleshooting knowledge of Windows 10/11, terminal/command-line operations, and driver management.
• Directory & Cloud Services: Experience with Active Directory and Microsoft 365 administration.
• Certifications (Preferred): Microsoft Certified: Modern Desktop Administrator Associate

Performance Expectations

• Maintain an average ticket resolution time within defined SLAs.
• Keep internal spare-parts inventory stocked and audited monthly.
• Reduce hardware replacement costs by maximizing the lifespan of out-of-warranty devices through in-house component-level repairs.

Interview process - Face to Face