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Jobs at Collect.chat

Customer Support executive
Customer Support executive

Founded 2017
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[1 - 1]}} employees
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Remote, Kozhikode (Calicut)
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0 - 2 years
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Best in industry2 - 3 lacs/annum

We are looking for people like you to join our highly dynamic remote team working on the next generation conversational marketing software. What we expect from you : - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Maintaining a positive, empathetic and professional attitude toward customers and ensuring customer satisfaction. - Willingness to learn continuously about the products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments and complaints. - Communicating and coordinating with colleagues as necessary. - Understand the technical aspects of problems and efficiently coordinating with the product team. - Validating product feedbacks and contribute to product development constructively. - Ability to stay calm when customers are stressed or upset. - Providing feedback on the efficiency of the customer service process. What you can expect from us: - Flexible work timing - Remote work from home or coworking spaces - Highly dynamic and equal opportunity job - Great learning opportunity and global exposure - Fun working culture You'll be the right person for this role if you have the following: - Creative - Have perfect spoken and written English skills - At least 1+ years of experience working as L1/L2 software support agents - Experience writing technical knowledge-base articles or playbooks - Strong presentation skills - Excellent soft skills, including critical thinking, decision making, and conflict resolution - Committed to self-development and the professional growth of others - Excellent at reducing overly complicated and unstructured answers into a set of structured and straightforward decisions - Experience with deep ping for >500 tickets per week - Knowledge of HTML and JavaScript - Comfortable working remotely or outside of the office environment - Previous work experiences with SaaS or chatbot companies

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