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What you will do:
- Content writing for various social media platforms, primarily LinkedIn and Twitter.
- Writing and editing articles and success stories, conducting interviews as necessary.
- Generating, researching, and pitching ideas for content
- Asking effective questions and developing rapport/trust with story subjects.
- Storyboarding: understanding the effectiveness and appropriateness of story assets (text, images, audio, video) and combining them to build a robust story.
- Converting conversation pointers into a strong storyline.
- Creating content marketing strategies from scratch and taking ownership on end-to-end execution.
- Visual, audio and video content creation experience; Know how of basic video editing, photo editing tools
- Well-developed eye/ear for best practices in each format of content.
- Work closely with core team and regular interaction with founder.
Must-Have:
- Understanding of story fundamentals (effective character, trajectory, hook, authenticity/details and calls-to-action)
- Keen sense of storytelling (what makes a story interesting from the audience’s perspective)
- Stellar writing skills and sense of conveying more in less words.
- Familiarity with tech lingo & Games
- LinkedIn & Twitter native writing style.
- Confidence in picking up conversation with story subjects (students, founders, CXOs, investors, other stakeholders)
- Street smart (gives equal weightage to hard work and smart work)
- Self-learning and self-initiating attitude with attention to detail.
Good to have:
- Past experience in Gaming industry. (Internship/full-time)
- Know how of Airtable, Notion, G Suite, Canva, and a few no-code tools.
- Experience in cold mailing, cold reach out copywriting.
- Strong hold on any one social media platform: LinkedIn, Twitter, Youtube.
- Know how of scaling a social media handle from 1 to 100 and starting from 0 to 1.
Why you might be excited about us:
- You’ll be working in a fast paced startup with a small team.
- You’ll be scaling experiments, operations from 1 to 10.
- You’ll experience Content led growth.
- We are a well funded start-up with renowned investors.
- We’re tackling a big problem with an even bigger potential to become a launchpad for the global game industry.
- Not to forget, we go on workations, our first one was in Himachal Pradesh in 2021 🏔 second in Bangalore in April’22 🏖 and well, next is a surprise!
Compensation & Benefits
This role comes with:
✔️ Competitive Salary
✔️ Annual Bonus
✔️ Flexible Leave Policy: We don't track leaves!
Location
91 Springboard, Jhandewalan, New Delhi
E-commerce solution sales is preferred
Identify new business opportunities through research and analysis of market trends and customer
Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers
Execute planned sales activities and develop a target list of high potential new customers
Attend industry events and conferences to network and generate new business opportunities
Achieve monthly & quarterly quotas
Perform effective online demos to prospects and Create and deliver sales presentations to prospective clients
Conduct outbound calls to potential clients based in the United States,
promoting our IT services and generating leads.
Build and maintain strong relationships with prospects to understand their
business needs and present appropriate solutions.
Achieve monthly targets.
Develop a deep understanding of our IT services and effectively
communicate their value to potential clients.
Stay up-to-date with industry trends and competitive landscape to effectively
position our services in the market.
Collaborate with the sales team to identify cross-selling and upselling
opportunities.
Maintain accurate and up-to-date records of all sales activities in the CRM
system.
Participate in regular sales meetings and provide insights and feedback on
market trends.
Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
As a Senior Sales Manager, you will drive end-to-end sales in our overseas education loans vertical, reporting directly to the COO.
What you will do:
- Engaging with and monitoring the performance of the sales team
- Engaging with lending partners to identify roadblocks and resolving them
- Reviewing sales staffs’ performance through reports and other interactions, then developing or replacing staff to have a consistently high performing team
- Managing customer escalations and complaints
- Presenting regular updates to COO
What you need to have:
- Should have experience in loan sales management.
- Experience in the education loans vertical is a plus.
- They should be comfortable making sense of reports, and using them to drive business outcomes.
- This is a result-oriented position, which requires a candidate with result-focus and a strong sense of ownership.
- Strong communication skills (both verbal and written) and problem-solving ability are a must
Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.
- Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.
- Create timely and engaging content optimized for platform used and intended audience.
- Monitor sites for customer service opportunities and initiate conversations on behalf of the client.
- Be happy, smile, and bring a positive attitude to the office
(bringing yummy treats to the office is always a bonus too). - Analyze and report social media actions on a monthly basis for successes and new opportunities.
- Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc).
- Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.
- Continue to refine and define our social marketing process.
- Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees
SKILLS & EXPERIENCE
- 2+ years of social media marketing experience (prefer to have account management experience).
- Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more.
- Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.).
- Working knowledge of social media paid advertising campaigns including Facebook, Linkedin and Twitter.
- Ability to blog about social media on the Atomic website based on research, experience, and relevant social media news.
ADDITIONAL CONSIDERATION FOR…
- Strong understanding of user-generated content management, content marketing and reputation management.
- Strong, professional written and verbal communication skills.
- Strategic content creation and excellent writing skills.
- Ability to work independently and in a team environment.
- Exceptional time management skills including the ability to handle multiple clients with changing priorities.
- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers
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