Business Development Associate

• Required Skill - Operating systems & Tools (SUSE Linux 1 IBM AIX 1 IBM Spectrum i.e. IBM Tivoli)
  • Should be experienced in administration of SUSE Linux, IBM AIX operating systems Have hands-on experience in managing & troubleshooting IBM Tivoli (Spectrum Protect) backup utility with SAP HANA & Sybase DB environment.
  • Monitor status of BACKUPs, perform need based restore when require.
  • Report & coordinate with team lead for incident management process. Take corrective actions for incidents related to OS & backup related issues.
• Desirable Skills - SAP NetWeaver BASIS Administration
• SAP user management for ABAP & Java stacks, Business Objects, Central User Management, etc.
• Maintain Roles and Authorization using PFCG
• SAP Transport Management using ST MS and ChaRMs
• Knowhow of using SAP Solution Manager for MoPZ, ITSM, CHARMS, CUA, EWA, System Monitoring and Technical Administration
• BASIS administration (monitoring & maintenance) of SAP systems at Primary & DR-sitesMonitor & Troubleshoot the performance of SAP systems, Troubleshoot issues and follow-up with End Users and Development team to resolve the issues.
• Data Volume Management activities like index quality analysis and rebuilding.
• Monitoring & control database growth and perform DBA operations as required. Monitor status of database archive logs for smooth operation of SAP systems.

Desirable Skills - Database Administration (HANA I Sybase I Oracle) Manage and maintain database for SAP and Non-SAP applications/systems Monitor, administer the database and troubleshoot database related issues.

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

• Plan, manage, implement, support and/or monitor SAP integration solutions and middleware for on-premise, cloud or hybrid scenarios
• Plan and conduct customer workshops, design and build integrations and interfaces, create plans for data Integration and Unit testing
• Communicating effectively with project team members at different technical knowledge levels and often remotely across diverse geographical locations
• Identify test data for unit testing, integration testing and user acceptance, working with client's functional consultants for validation of test results
• Build relationships with your clients to help Accenture become the go-to partner for SAP data integration and interfaces
• Manages small-medium sized teams and/or work efforts at a client

Come be a part of one of the most exciting e-learning startup! A product based company building a B2C subscription product for kids around the world. Best understood as a combination of Netflix + Skillshare + Instagram for kids of ages 5 - 15, there is going to be something new every week to work on!

Already present in over 167 countries, kids of all backgrounds, languages and ages use DIY.org on website, iOS and Android. DIY is a place online where kids truly discover themselves.About UsWe are an early stage venture backed edtech startup looking to expand the team in UAE.

Perks offered:

• Tax Free Income - One of the major benefits of working with DIY is that your income is virtually tax-free.
• Exposure - The benefit of working out of UAE is that you will get exposure to woking with people from different countries and also build a network with people from various nations
• World class accommodation (amenities – Gym, Swimming Pool, Pet Friendly and fully furnished apartments) provided free of cost
• We take care of your VISA processing
• Insurance Coverage
• We take care of your travel and relocation to Abu Dhabi

Responsibilities:

• Ensure the quality of software products we build
• Author test documentation including test plans, test cases & scenarios and develop automated test suites.
• Develop test strategies, plans, and test cases and setting up of E2E test infrastructure
• Both Manual as well as Automation Testing on backend/frontend E2E testing.
• Work towards sustaining current QA processes and implementing new ones
• Define system test plans to validate all existing feature functionalities configured on system testbeds and automate all test cases
• Verify endurance and scale testing to validate robust feature functionality under stress

Must have:

• Extensively worked on various testing types such as Functional, Regression, Sanity, Smoke, Mobile testing, cross browser compatibility
• Expertise in developing, managing, and implementing E2E testing for core features in Automation frameworks using Selenium/ REST Assured/ APM or equivalent.
• API testing using tools like Postman.
• Experience in writing SQL queries to perform backend data validations

Good To Have :

• Experience in building Automation framework from Scratch
• Familiarity with performance testing using JMeter, Scale and Reliability testing
• Hands-on experience with cloud computing platforms like AWS, Azure or GCP is a plus
• Comfortable with Agile methodologies and working in small teams

About Us

We are an early stage venture backed edtech startup looking to expand the engineering team.

From offering flexible working hours to ensuing a 'no leave policy', to offering esops to every employee that joins and ensuring a flat yet performance driven organization, we offer a place for people to come and build a career and not do a job.

• 2-5 years relevant work experience in building multiple users software solutions
• 1-2 years hands on experience building cloud based web and mobile applications
• JavaScript, React, NodeJS, structured and unstructured store
• Strong Front End or Back end experience
• Hands on experience building Restful APIs
• Hands on experience building microservices based applications
• Understanding of DevOps / DevSecOps processes and related tools including, but not limited to, IaC (Terraform, CloudFormation), config management (Chef, Puppet), Git / Bitbucket, or Jenkins, etc.
• Hands on experience with multiple frontend or backend technologies (either) / frameworks / platforms supporting web and mobile applications – Such as: NodeJS, Python, Django, Flask, PHP, Laravel, jQuery, Bootstrap, Angular, Vue.js, ReactJS, Bootstrap, React-Native, Flutter, iOS SDK, or similar.
• Hands-on end to end experience of multiple application development frameworks, monitoring tools, and deployment methodologies
• Experience building and deploying with container technologies such as Docker and Kubernetes and leveraging them throughout the CICD process
• Understanding of practices regarding system security measures

We are looking for a Software Engineer who will develop, record and maintain cutting edge web-based PHP applications for Shiprocket Platform.

Responsibilities:

• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team.
• Prepare and maintain all applications utilizing standard development tools
• Develop backend data services and contribute to increase existing APIs
• Ability to act individually in a complex and fast paced environment
• Closely work with the Product and QA teams to ensure smooth delivery
• Participate in solution designing with Tech leads and Systems Architects
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keep project manager well informed of the status of development efforts
• Keep abreast of new trends and best practices in web development

Requirements:

• 2-5 years of experience
• A confident, self-starter, team player with drive, enthusiasm and excellent interpersonal, communication and negotiation skills
• Ability to manage yourself and be a self-starter.

• Great people skills to closely work with other teams.
• Strong in establishing systems & processes
• Expertise in Laravel, MySQL and Git
• Thorough in Object oriented concepts
• Knowledge of restful Web services
• Understanding of web applications
• Working knowledge of one or more caching, queuing systems in desirable
• Familiarity with AngularJs or React is a big plus
• Excellent problem solving
• Can do attitude