Senior Sales Manager

KEY RESPONSIBILITIES:

1. Partner with Sales teams to support revenue growth by aligning Agora’s real-time engagement, conversational

AI, and Agent Studio solutions with customer business drivers, operational challenges, and strategic use cases.

2. Collaborate with mid-market to enterprise customers and partners to understand technical requirements,

architecture constraints, scalability goals, security considerations, and user experience expectations.

3. Design, document, and propose scalable, secure, low-latency, and high-performance architectures leveraging

Agora’s SDKs, APIs, Conversational AI stack, RTC infrastructure, and cloud-native services.

4. Lead technical discovery sessions, architecture workshops, deep dives, proof-of-concepts (POCs), and live

demonstrations to validate solution fit and accelerate customer adoption.

5. Provide expert-level technical guidance to solution engineers, developers, customers, and partners during

solution design, implementation, deployment, optimization, troubleshooting, and production scaling phases.

6. Utilize modern AI-assisted development and productivity tools such as Cursor, Codex, Claude Code, GitHub

Copilot, and related AI engineering workflows to accelerate prototyping, integrations, troubleshooting, and

solution delivery.

7. Work cross-functionally with Sales, Customer Success, Product Management, Engineering, Marketing, and

Support teams to drive revenue goals, improve customer experience, and influence product direction based on

market feedback.

8. Design and present highly customized solution demonstrations and architecture narratives tailored to customer-

specific workflows, operational challenges, and industry use cases.

9. Contribute to internal enablement assets including reference architectures, solution playbooks, integration

guides, demo frameworks, technical documentation, support manuals, and reusable use case templates.

10. Stay current with emerging trends and innovations across Conversational AI, Voice AI, Generative AI, WebRTC,

real-time engagement, cloud communications, and developer tooling to proactively advise customers and

internal teams.

11. Act as a trusted technical advisor for customers by balancing business objectives, product capabilities,

compliance considerations, scalability requirements, and long-term platform strategy.

QUALIFICATIONS AND NECESSARY SKILLS

-Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.

-4 to 6 years of experience in Solutions Engineering, Pre-Sales, Technical Consulting, Developer Support, or

Software Development.

-Strong programming skills in at least one modern language such as JavaScript/TypeScript, Java, Swift, or Kotlin.

-Experience with modern development frameworks such as React Native or Flutter.

-Familiarity with enterprise tools including Salesforce, JIRA, Zendesk, and Confluence.

-Hands-on expertise in Conversational AI, Voice AI, WebRTC, SIP/PSTN integrations, real-time streaming, LLM orchestration, ASR/TTS, MCP/function calling frameworks, and AI-driven engagement systems.

-Solid understanding of SDK integrations, REST APIs, and mobile/web application architectures.

-Strong communication and presentation skills with the ability to explain technical concepts to both technical and business audiences.

-Strong analytical and problem-solving mindset with the ability to design innovative and scalable solutions.

NICE TO HAVE SKILLS

- Familiarity with telecom ecosystems including SIP, PSTN, and CPaaS platforms.

-Understanding of security, compliance, and encryption standards for real-time communications and AI systems.

-Experience with multi-region deployments, scalability, and low-latency optimization.

-Contributions to developer communities, open-source projects, or technical content creation.

About the Company

We are a fast-growing startup that thrives on creativity, innovation, and problem-solving. At our core, we believe in building impactful solutions while giving passionate individuals a platform to learn, experiment, and grow. Joining us means stepping into a dynamic ecosystem where your ideas matter, your skills sharpen, and your contributions leave a visible mark on the brand and user experience.

About the Role

As a Graphic Designer, you will be responsible for creating visually compelling designs that help us communicate effectively with our audience across marketing, product, and digital channels. This is a highly collaborative role where your creative work will directly shape our branding, campaigns, and user engagement.

What We’re Looking For

• Fresh graduates OR candidates with up to 2 years of professional experience.
• Creative thinkers with a strong eye for design, detail, and visual storytelling.
• Individuals who are eager to apply their design skills in a fast-paced, startup environment.

What You’ll Be Doing

• Conceptualize and design graphics for social media, websites, campaigns, presentations, and internal branding use.
• Collaborate with marketing and product teams to visualize campaigns and communication strategies.
• Maintain design consistency in accordance with brand guidelines.
• Experiment with new design ideas, trends, and tools to bring fresh perspectives.
• If skilled, contribute to UI/UX and product design elements.

Must-Have Skills (for candidates with ~1 year of experience)

• Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) OR Figma/Canva.
• Strong understanding of typography, color theory, and layout principles.
• Ability to deliver creative assets within deadlines.
• Experience in designing social media creatives, digital ads, and marketing collateral.
• Bonus: Skills in video editing, motion graphics, or UI/UX prototyping.

Why Join Us

• Direct mentorship, hands-on ownership of projects, and quick exposure to brand-building strategies.
• Work on real-world campaigns where your designs reach and influence audiences quickly.
• Be part of a close-knit, fast-scaling creative team in the startup ecosystem.

Perks & Benefits

• Fully remote role – work from anywhere.
• High creative autonomy with freedom to experiment and innovate.
• Exposure to multiple domains (marketing, product, branding).
• Startup ecosystem benefits → faster career growth, multi-role exposure, creative recognition.

Work Mode & Schedule

• Remote role (own PC/laptop and stable Wi-Fi required).
• Availability on Zoom/Google Meet/Teams during work hours.
• Working hours: 10 AM – 7 PM, Monday to Saturday.

Compensation Note

We believe in rewarding value, not just ticking boxes. The offer will be shared after the interview + skill assessment process, based on how well the candidate demonstrates creativity, adaptability, and ability to contribute meaningfully in a growing startup environment.

Job Description:

Position: Python Technical Architect

Major Responsibilities:

●           Develop and customize solutions, including workflows, Workviews, and application integrations.

●           Integrate with other enterprise applications and systems.

●           Perform system upgrades and migrations to ensure optimal performance.

●           Troubleshoot and resolve issues related to applications and workflows using Diagnostic console.

●           Ensure data integrity and security within the system.

●           Maintain documentation for system configurations, workflows, and processes.

●           Stay updated on best practices, new features and industry trends.

●           Hands-on in Waterfall & Agile Scrum methodology.

●           Working on software issues and specifications and performing Design/Code Review(s).

●           Engaging in the assignment of work to the development team resources, ensuring effective transition of knowledge, design assumptions and development expectations.

●           Ability to mentor developers and lead cross-functional technical teams.

●           Collaborate with stakeholders to gather requirements and translate them into technical specifications for effective workflow/Workview design.

●           Assist in the training of end-users and provide support as needed

●           Contributing to the organizational values by actively working with agile development teams, methodologies, and toolsets.

●           Driving concise, structured, and effective communication with peers and clients.

Key Capabilities and Competencies Knowledge

●           Proven experience as a Software Architect or Technical Project Manager with architectural responsibilities.

●           Strong proficiency in Python and relevant frameworks (Django, Flask, FastAPI).

●           Strong understanding of software development lifecycle (SDLC), agile methodologies (Scrum, Kanban) and DevOps practices.

●           Expertise in Azure cloud ecosystem and architecture design patterns.

●           Familiarity with Azure DevOps, CI/CD pipelines, monitoring and logging.

●           Experience with RESTful APIs, microservices architecture and asynchronous processing.

●           Deep understanding of insurance domain processes such as claims management, policy administration etc.

●           Experience in database design and data modelling with SQL(MySQL) and NoSQL(Azure Cosmos DB).

●           Knowledge of security best practices including data encryption, API security and compliance standards.

●           Knowledge of SAST and DAST security tools is a plus.

●           Strong documentation skill for articulating architecture decisions and technical concepts to stakeholders.

●           Experience with system integration using middleware or web services.

●           Server Load Balancing, Planning, configuration, maintenance and administration of the Server Systems.

●           Experience with developing reusable assets such as prototypes, solution designs, documentation and other materials that contribute to department efficiency.

●           Highly cognizant of the DevOps approach like ensuring basic security measures.

●           Technical writing skills, strong networking, and communication style with the ability to formulate professional emails, presentations, and documents.

●           Passion for technology trends in the insurance industry and emerging technology space.

Qualification and Experience

●           Recognized with a Bachelor’s degree in Computer Science, Information Technology, or equivalent.

●           Work experience - Overall experience 10-12 years

●           Recognizable domain knowledge and awareness of basic insurance and regulatory frameworks.

●           Previous experience working in the insurance industry (AINS Certification is a plus).

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

Responsibilities:

- Design, implement, and maintain cloud infrastructure solutions on Microsoft Azure, with a focus on scalability, security, and cost optimization.

- Collaborate with development teams to streamline the deployment process, ensuring smooth and efficient delivery of software applications.

- Develop and maintain CI/CD pipelines using tools like Azure DevOps, Jenkins, or GitLab CI to automate build, test, and deployment processes.

- Utilize infrastructure-as-code (IaC) principles to create and manage infrastructure deployments using Terraform, ARM templates, or similar tools.

- Manage and monitor containerized applications using Azure Kubernetes Service (AKS) or other container orchestration platforms.

- Implement and maintain monitoring, logging, and alerting solutions for cloud-based infrastructure and applications.

- Troubleshoot and resolve infrastructure and deployment issues, working closely with development and operations teams.

- Ensure high availability, performance, and security of cloud infrastructure and applications.

- Stay up-to-date with the latest industry trends and best practices in cloud infrastructure, DevOps, and automation.

Requirements:

- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

- Minimum of four years of proven experience working as a DevOps Engineer or similar role, with a focus on cloud infrastructure and deployment automation.

- Strong expertise in Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure App Service, Azure Storage, Azure Networking, Azure Security, and Azure Monitor.

- Proficiency in infrastructure-as-code (IaC) tools such as Terraform or ARM templates.

- Hands-on experience with containerization and orchestration platforms, preferably Azure Kubernetes Service (AKS) or Docker Swarm.

- Solid understanding of CI/CD principles and experience with relevant tools such as Azure DevOps, Jenkins, or GitLab CI.

- Experience with scripting languages like PowerShell, Bash, or Python for automation tasks.

- Strong problem-solving and troubleshooting skills with a proactive and analytical mindset.

- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

- Azure certifications (e.g., Azure Administrator, Azure DevOps Engineer, Azure Solutions Architect) are a plus.

Research industry-related topics (combining online sources and studies)

Write clear marketing copy to promote our products/services

Prepare well-structured drafts using Content Management Systems

Proofread and edit blog posts before publication

Coordinate with marketing and design teams to illustrate articles

Conduct simple keyword research and use SEO guidelines to increase web traffic

Promote content on social media

Identify customers’ needs and gaps in our content and recommend new topics

Ensure all-around consistency (style, fonts, images, and tone)

Should be able to write content in Tamil and English 

Immediate joiners

POST: Tele callers (Females Only)

JD Includes:

• Relevant Experience from Loan/Insurance Industry
• Excellent Communication
• Hardworking with Sales Orientation
• Ability to drive Targets

Location: Chennai

Summary of the Position:

Job Purpose:    

Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. 

Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.

Join us and be a part of this journey as we write Customer Success stories with these products.

Location: (Chennai/Hyderabad/Bangalore)

WHAT YOU DO:

• Interface with business customers, gathering and understanding requirements

• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results

• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis

• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes

• Build, improve, and provide ongoing optimization of high quality models

• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.

• Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.

• Communicate within the global community respecting cultural, language and time zone variations

• Demonstrate flexibility to adjust working hours to match customer and team interactions

ABOUT YOU:

• Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)

• 2-4 years of relevant experience in Data Science or Data Engineering

• 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
• Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
• Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)

• Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.

• Expertise with data modelling, data warehousing and ETL/ELT development

• Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive

• Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary

• Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks

• Curiosity, passion, and drive for data queries, analysis, quality, models

• Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders

How You Do It:

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

How You Show Up: 

Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.

About Us

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.