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Bengaluru (Bangalore) · 13 - 20 years · ₹25L - ₹40L / yr · Posted 8 May 2026
Role: Oracle ERP Support Service Delivery Manager
Location: Marathahalli, Bangalore
Job Description:
Required Skills & Qualifications
Ø Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.
Ø Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).
Ø Leadership: Small to Medium (15-40) Team management and development skills
Ø Communication: Good client-facing, negotiation, and communication skills.
Key Responsibilities:
Ø Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ø Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.
Ø Identify opportunities for automation and process optimization within ERP operations.
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