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Oracle Service Delivery Manager
NA
Oracle Service Delivery Manager
Vdart Software Services Pvt Ltd's logo

Oracle Service Delivery Manager

at NA

13 - 20 yrs
₹25L - ₹40L / yr
Bengaluru (Bangalore)
Skills
Oracle ERP
SDM
ITIL management
Oracle Fusion
Oracle EBS

Role: Oracle ERP Support Service Delivery Manager

Location: Marathahalli, Bangalore

 

Job Description:

Required Skills & Qualifications

Ø Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

Ø Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

Ø Leadership: Small to Medium (15-40) Team management and development skills

Ø Communication: Good client-facing, negotiation, and communication skills.


Key Responsibilities:

Ø Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Ø Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

Ø Identify opportunities for automation and process optimization within ERP operations.

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