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Role & responsibilities
- Should handle US Healthcare Physician Billing / Ambulance Billing Accounts Receivable.
- To work closely with the team leader.
- Ensure that the deliverables to the client adhere to the quality standards.
- Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims.
- Calling the insurance carrier & Document the actions taken in claims billing summary notes.
- To review emails for any updates
- Identify issues and escalate the same to the immediate supervisor
- Update Production logs.
- Strict adherence to the company policies and procedures.
Preferred candidate profile
- Min of 1+ year experience in US Medical Billing
- Should have strong knowledge in Healthcare concept.
- Should have good Verbal and Written communication skills.
- Excellent Knowledge on Denial management.
- Excellent Knowledge on Physician Billing / Ambulance Billing.
- Spot offer for the selected candidates.
- Should be proficient in calling the insurance companies.
- Meet the productivity targets of clients within the stipulated time.
- Ensure accurate and timely follow up on pending claims wherein required
Perks and benefits
- 5 Days Working
- Free two way cabs available
- Health Insurance
- Medical Insurance
Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.
The position will coordinate closely with the head of engineering, the architect, and product managers to build a new healthcare software platform, Document customer meetings well and assess new requirements, build and manage relationships with key personnel, successful project delivery.
5 - 7 years of Healthcare Industry interoperability knowledge (HL7 and FHIR) for Medical Record sharing between Healthcare Organizations
Excellent familiarity with Interoperability Healthcare Standards Organizations and Initiatives
Excellent knowledge of FHIR specifications
Experience building HL7
at Synapsica Technologies Pvt Ltd
Introduction
http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis.
Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting. We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls
Your Roles and Responsibilities
The senior product manager will own end-to-end delivery of Synapisca’s AI based radiology products including defining scope, creating wireframes, creating execution plan, product launch, feedback incorporation and iterations. In this role you would not only get to flex your skills but also learn to thrive in a fast-paced start-up environment with a high degree of autonomy. This cross-functional leadership position requires you to work closely with the Engineering, Design, Category Management and Marketing teams to bring new products to life.
Being comfortable in the chaos of a fast-paced environment, dealing with ambiguity, a penchant for innovation, an innate ability to get into details and drive execution excellence is essential to success in this profile.The candidate must be creative, ask questions, and be comfortable challenging the status quo. The position is based in our Bangalore office.
Primary Responsibilities
- Building and executing new initiatives and roadmaps for retention and increasing customer lifetime value.
- Understand the healthcare market, customers and build business cases for new product opportunities.
- Listen to the users on a regular basis and figure out the opportunities to solve their problems.
- Manage product lifecycle from ideation to launch and beyond which would include liaising with multiple stake-holders.
- Work closely with partners and clients from 4 continents to localize the product builds as per their need and ensure adoption of the new features.
- Use data, creativity, and experimentation to constantly improve the product experience
- Plan product reviews with engineering teams and reviews with leadership.
- Work on product roadmap, backlog, and deliverables.
- Create and socialize artifacts that clearly communicate requirements including BRDs, user flows, and prototypes.
- Formulate hypotheses and quickly validate with prototypes, user feedback, and experimentation.
- Work with customers, support, and engineering teams to handle and resolve any critical customer issues that arise.
Requirements
- 5+ years in software product management with a consistent record of timely and quality delivery of software products
- Experience in one or more of the following is a plus: SaaS, HealthTech, Enterprise products etc.
- High bias for action with demonstrable history of identifying and resolving cross-project interdependencies
- Ability to juggle several initiatives and shift priorities as needed
- Exceptional communication skills (verbal and written communication) with a knack for storytelling
- Data Driven with proficiency on data querying and analysis.
- Experience with tools like SQL, Excel, Tableau, Qlikview etc. is preferred
- Have prior experience in the development team and understand how modern development frameworks function.
- Passionate about translating customer needs to usable design and process flows for growth levers and optimization.
- Have Good understanding of funnels, agile & sprints, and wireframes.
- Have the attitude to be comfortable with ambiguity and have the skill to transform broad ideas into action plans and display Empathy towards users and also your colleagues.
- Understand how the application functions and the technicalities around it.
- Have familiarity with tools like Google data studio, Firebase, Google Analytics, Product Analytics tools, Sketch and Figma.
- Love analytics and very frequent experimentation
1. Act as a first line support for IT department
2. Answer internal and external customer calls and emails
3,create service desk tickets, assign technician and follow up closure
4.Monitirng service desk dashoard and sending alert for SLA violations
5. end to end front line coordination
Skills - experience in interacting with US clients
basic understandign of IT set up and computing issues
ITIl V3 certification would be an added advantage
Please note that the shift timings will be 6pm to 3am and 8:30pm to 5:30am.
Home drop available
JOINING BONUS FOR EARLY JOINERS .
About the Role
Hospitals, clinics and labs are the pillars of patient journey. As a BD Head for Hospitals and Healthcare, your role covers a variety of pitches, from partnering with Hospitals for Ambulance integration to onboarding Clinics, Labs and Pharmacies for strategic alliance and registering Doctors, Nurses, Paramedics for our Medical QRT.
Job Responsibilities:
-
Execute official tie-ups with Hospitals, Clinics and Labs.
-
Build relationships with Hospital PROs.
-
Build HelpNow’s Hospital Army.
- Onboard Doctors and nurses for at-home emergency response.
The candidate should have minimum 5 years of experience in:
- Working in business development role at a prime Hospital.
- Well nurtured network in Indian Healthcare Industry.
- Knowledge of hospital functioning and operations.
- Leading multi-city teams. (bonus, not a necessity)
- Jobs at large Hospital Chains. (bonus, not a necessity)
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