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Job Summary

We are looking for an Information Security & Compliance Officer to own and drive information security governance, risk management, audit readiness, compliance execution, and cybersecurity coordination.

The person will maintain compliance readiness across ISO 27001, PCI DSS, DL-SAR, CICRA, bank/partner audits, RBI requirements, Digital Lending Guidelines, and data protection requirements, while supporting readiness for ISO 27701, SOC 2 Type 2, DPDP, and other future compliance needs.

Responsibilities

·      Own and drive information security governance, risk management, compliance, and audit readiness.

·      Manage the audit and compliance calendar, including bank audits, regulatory reviews, partner reviews, security questionnaires, and external assessments.

·      Maintain audit and compliance readiness for ISO 27001, PCI DSS, DL-SAR, CICRA, RBI Cyber Security Framework, Digital Lending Guidelines, DPDP/data privacy, and other applicable requirements.

·      Maintain policies, procedures, risk registers, audit evidence, compliance trackers, security documentation, and closure reports.

·      Conduct and coordinate internal reviews for access control, privileged access, policy compliance, vendor security, cloud security, and security configurations.

·      Coordinate VAPT, source code reviews, cloud security reviews, configuration reviews, SAST/DAST activities, and remediation tracking.

·      Work with Technology, DevOps, IT, Compliance, HR/Admin, vendors, and business teams to close vulnerabilities, audit findings, security gaps, incidents, and risks.

·      Own and drive security incident response execution, including escalation coordination, RCA tracking, corrective actions, evidence documentation, closure reports, and periodic drills.

Required Skills

·      Good understanding of information security, GRC, IT risk, audits, compliance, and cybersecurity controls.

·      Working knowledge of application security, API security, cloud security, IAM, vulnerability management, incident response, secure SDLC, and vendor security.

·      Understanding of ISO 27001, PCI DSS, RBI Cyber Security Framework, Digital Lending Guidelines, banking/fintech requirements, and data protection requirements.

·      Ability to assess technical security risks, define controls, and coordinate remediation with technical teams.

·      Strong audit handling, evidence management, documentation, communication, follow-up, and ownership.

·      Ability to work independently with auditors, banks, vendors, technical teams, and business stakeholders.

Required Qualification

·      3–8 years of experience in information security, GRC, IT risk, cybersecurity coordination, audit, or compliance.

·      Experience handling bank audits, regulatory audits, ISO 27001, PCI DSS, VAPT coordination, access reviews, risk registers, audit evidence, and remediation tracking is preferred.

·      Experience in fintech, banking, NBFC, payments, lending, or regulated technology environments is preferred.

·      Bachelor’s degree in Computer Science, IT, Information Security, or a related field.

Relevant certification preferred, such as ISO 27001 LA/LI, CISA, CISM, PCI DSS, ISO 27701, Security+, CEH, or equivalent.

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

Key Responsibilities

• Create and implement processes to deeply understand the client’s business as well as to onboard them such that they integrate Grexa into their daily operations confidently.
• Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
• Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
• Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
• Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
• Own the client journey end-to-end such that Grexa’s renewal and revenue expansion objectives are met.

Requirements

• 1 to 3 years of work experience in Program Management, Operations, or Growth roles etc
• Experience in designing and scaling operational processes.
• Strong problem-solving skills with a focus on execution and delivering results.
• Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time
• Excellent stakeholder management and communication skills.
• Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.

Why Join Us

• A high-growth environment with real ownership from day one — this is not just a role, it’s a launchpad for your career
• Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops
• Energy and agility of a startup with structured processes that support long-term growth
• Tools, support, and mentorship to fast-track your learning curve
• Access to cutting-edge AI-driven solutions and automation technology
• Opportunity to be part of a mission that’s transforming how businesses scale and serve their clients

skills:Automation Testing,Selenium,Cucumber,CI/CD , Agile.

Test Automation:

• Role Overview

• • Highly-skilled test automation engineer to design automation tests. Test automation engineers' duties include designing automation scripts and finding solutions for automation problems.

• Key Knowledge

• • 2+ years of experience as a Test Automation Engineer or QA Engineer/Tester.
  • Expertise in test automation toolkits such as Selenium, Cucumber (or others).
  • Experience in CI/CD Model.
  • Understanding of testing protocols.
  • Familiarity with the software development process.
  • Works in an agile setting.
  • Previous experience in software development.

Main tasks

• Implementation, operating and monitoring of LS system solutions on-premise and in the cloud
• Analysis and sustainable troubleshooting of system failures
• Support in the area of information and IT security

Qualification profile

• Successfully completed training or studies in the field of IT
• Experience in operating on-premise, public and private cloud solutions
• Young professionals are welcome
• Good English skills
• Knowledge in the following areas
• Oracle Database
• Oracle Application Server
• Oracle Linux
• Oracle Linux KVM
• Oracle Weblogic

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.

Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.

Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit. Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here.

About the Role:

Determine design requirements and develop design prototypes to present our brand Location: Andheri, Mumbai

Job Responsibilities:

● Collaborate with internal teams to define user interface requirements.

● Staying in the loop and on top of the latest standards, changes and trends in the visual design field.

● Use visual design software to refine illustrations.

● Ensuring brand guidelines appear while creation of brand collateral (E-mailer, social media posts, etc.)

● Present rough drafts to product managers and/or key stakeholders to gain approval.

● Brainstorm new ideas, layouts and graphics.

● Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience.

● Stay up-to-date with design application changes and industry developments.

● Execute graphic and creative designs.

● Manage multiple deliverables to project deadlines.

Required Skills:

● Proven ability delivering high quality designs to customers.

● Proficient in Adobe Photoshop, Illustrator, In Design and Sketch.

● Expert level skills in Photoshop, Invisionapp, UXPin and other relevant design tools.

● Strong interpersonal skills, also build and manage relationships with internal teams.

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor degree in Design, Visual Arts or other relevant certification with a minimum of 2 years of work experience.

● Experience as a Visual Designer, UI Designer or similar role will be preferred.