1 NICE Jobs in India

Position: Senior Professional Services Engineer - NTRX

Location: Pune, Hinjewadi PH-2

Experience: 5-7 Years

Budget: 11-12 LPA

Work Type: Hybrid | 2 Days WFO

Role Summary

The NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.

Must Have

 - Domain: 5-7 Yrs experience in Financial Services / Banking domain

 - Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX

 - OS: Strong Microsoft Windows Server/OS knowledge

 - Telephony: IP/SIP communication analysis + Strong telephony background

 - Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers

 - Troubleshooting: Wireshark, Log Analysis, Network testing utilities

 - Scripting: Basic SQL / Shell - Query & Update knowledge

 - Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetings

Good to Have

 - Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect

 - Cloud: AWS - Primary, Azure. Virtualization - VMware, Citrix

 - Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs

 - Security: Active Directory, GPO, DNS, Certificate Authority, EFS, Hardening

Added Advantage

 - Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure

 - Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, Recovery

Key Responsibilities

 - Install, integrate & configure NiCE NTR-x recording solution remotely as per standards

 - Develop/configure software features per design specs & customer requirements

 - Plan & execute Unit, Functional & System testing. Support UAT & Data Validation

 - Assist customers/vendors with NiCE integration points

 - Provide technical expertise across NiCE product suite - Design, Support, QA

 - Escalate issues to Support, R&D & Management when needed

 - Proactive communication with client & management on progress & risks

 - Support after-hours, weekends, client-site & cross-time-zone as required

 - Share customer feedback to R&D for product enhancements.