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About AbleCredit
AbleCredit works with financial institutions and enterprise clients to deploy technology-led lending and credit workflows. We help teams digitize, configure, and scale operational journeys across customer onboarding, workflows, integrations, and decisioning processes.
About the Role
We are looking for an Implementation Manager who can bridge the gap between customers, product, engineering, and customer success. The ideal candidate is comfortable understanding APIs, integrations, workflows, product configurations, and business processes, while also being able to lead customer workshops, manage implementation timelines, coordinate go-lives, and drive product adoption.
This role is critical to ensuring smooth onboarding and successful deployment of AbleCredit’s platform for banks, NBFCs, FinTechs, and other enterprise customers.
In short: You will own implementation success - from requirement discovery and solution configuration to UAT, production rollout, training, and post go-live stabilization.
Key Responsibilities
Customer Implementation & Onboarding
- Lead end-to-end implementation and onboarding for enterprise customers.
- Understand customer workflows, business requirements, operational challenges, and success
metrics.
- Conduct requirement gathering sessions, implementation workshops, and solution walkthroughs.
- Configure product workflows, questionnaires, user journeys, roles, rules, and implementation
setups.
- Coordinate pilot launches, UAT cycles, production rollout, and post go-live support.
- Ensure implementation plans are structured, documented, and executed within agreed timelines.
Technical Coordination
- Work closely with Product, Engineering, AI, and Customer Success teams for integrations and deployment.
- Understand and discuss APIs, JSON payloads, webhooks, LOS/LMS integrations, data flows, and workflow configurations.
- Assist clients during technical discussions by translating product capabilities into implementation steps.
- Troubleshoot implementation issues, identify root causes, and coordinate resolution across internal teams.
- Track dependencies, risks, blockers, timelines, and delivery milestones across customer projects.
Customer Communication & Success
- Act as the primary implementation SPOC for customer stakeholders.
- Conduct training sessions for business, operations, and technology teams.
- Translate technical concepts into simple business language for non-technical users.
- Provide regular project updates, meeting notes, trackers, escalation updates, and implementation reports.
- Build strong relationships with customer stakeholders across business, operations, product, and technology teams.
- Drive adoption by ensuring customers understand how to use the platform effectively after go-live.
Required Skills & Qualifications
Technical Understanding
- Basic understanding of APIs, integrations, JSON, webhooks, workflows, and SaaS product configurations.
- Ability to understand technical documentation and explain technical concepts to non-technical stakeholders.
- Comfortable working with implementation documents, trackers, configuration sheets, and project management tools.
- Ability to debug issues at a functional level and coordinate with engineering teams for technical resolution.
Customer & Project Management Skills
- Strong ownership mindset with the ability to drive outcomes across multiple internal and external stakeholders.
- Excellent communication skills, including structured updates, MOMs, escalation notes, and executive summaries.
- Comfortable conducting workshops, requirement discussions, product demos, and training sessions.
- Ability to manage ambiguity and changing requirements in a fast-growing startup environment.
- Structured, process-driven approach to implementation planning and execution.
Preferred Background
- 2-6 years of experience in SaaS implementation, solution engineering, technical account management, product implementation, or customer success implementation roles.
- Experience working with BFSI, FinTech, NBFCs, banks, lending platforms, or enterprise SaaS customers is preferred.
- Prior exposure to loan origination systems, onboarding journeys, credit workflows, or financial services operations is a strong plus.
Ideal Candidate Profile
- Tech-savvy but business-oriented.
- Comfortable coordinating between customers, product, engineering, AI, and customer success teams.
- Strong sense of ownership and accountability for customer outcomes.
- Structured, detail-oriented, and process-driven.
- Clear communicator who can simplify complex technical topics.
- Comfortable with client-facing travel for workshops, launches, or go-lives if required.
- Adaptable and comfortable working in a fast-paced startup environment.
What Success Looks Like In This Role?
- Customers are onboarded smoothly with clear implementation plans and minimal ambiguity.
- Workflows, configurations, and integrations are deployed accurately and on time.- Internal teams have clear visibility on blockers, dependencies, and customer priorities.
- Go-lives are well coordinated, customers are trained, and adoption improves after deployment.
- Customer stakeholders view AbleCredit as a reliable, structured, and technically capable partner.
We are looking for an experienced Business Analyst with 10+ years of experience to lead AI product initiatives and guide the BA team. The role involves understanding business needs, gathering requirements, creating documents like BRDs, FRDs, and user stories, and coordinating with teams such as engineering, AI/ML, QA, design, and product.
The candidate should have knowledge of AI/ML concepts, strong stakeholder management skills, and experience building products from scratch. They will also mentor junior BAs, conduct UAT testing, support Agile/Scrum processes, and help deliver AI-driven solutions successfully.
Key responsibilities include:
- Requirement gathering and solution analysis
- Stakeholder communication and workshops
- Documentation and project coordination
- UAT and QA support
- Team leadership and mentoring
- Working on AI-powered products and automation solutions
- Ensuring ethical and compliant AI practices
Preferred experience includes exposure to Generative AI, LLMs, AI agents, SaaS products, and tools like Jira, Confluence, Figma, and Miro.
Review Criteria:
Mandatory:
- Strong UAT / Functional Test Lead Profiles
- Must have minimum 7 years of overall testing experience, with at least 3 years of recent UAT experience, primarily in manual testing for large enterprise or government project
- Must have worked on minimum 2 national-level e-Governance, public sector, enterprise, or marketplace projects in a UAT lead or ownership role
- Must have 3+ years of team handling experience, leading 7–8 QA/UAT members, including task assignment, review, mentoring, and delivery ownership
- Must have complete ownership of UAT activities, including UAT planning, execution, acceptance sign-off, defect management, retesting, and regression cycles.
- Must have strong hands-on manual testing experience, with the ability to create test scenarios and test cases from BRDs, user stories, functional documents, and Figma/UI screens.
- Must be able to understand HLD/LLD documents and API specifications and perform manual API testing based on business logic.
- Must have BE/BTech/MTech/MBA (BSc/BCA alone is not acceptable; with Bsc/BCA candidates must have a relevant postgraduate degree MCA/MTech)
Preferred:
- ISTQB Advanced Test Manager or equivalent is preferred
Ideal Candidate:
- 8 + years’ experience in UAT, with at least 2 National-level e-Governance solutions / Enterprise platforms / Marketplace projects.
- Proficiency in test planning, execution oversight, acceptance criteria definition, defect triage, regression cycle management.
- Proficient in understanding business requirements by going through BRDs, User Stories, Figma screens to define test scenarios and test cases.
- Ability to analyze high level and low-level design documents, API specifications to identify the business logic developed and create test cases to test the APIs.
- Hands-on experience of defining high quality test scenarios, test cases with ability to review and guide the test team members in doing the same.
- Education/Certifications: B.E./ B.Tech. / MTech/ MCA/ MS (Computer Science/IT)/ISTQB Advanced Test Manager or equivalent required.
Position : Business Analyst
Experience : 5+ Years
Location : Remote
Notice Period : Immediate Joiners Preferred (or candidates serving 10–15 days’ notice)
Interview Mode : Virtual
Job Description :
We are seeking an experienced Business Analyst with a strong background in requirements gathering, functional documentation, and stakeholder management, particularly in the US Healthcare payer domain.
Mandatory Skills :
Business Analysis, US Healthcare Payer Domain, Requirement Gathering, User Stories, Gap & Impact Analysis, Azure DevOps/TFS, SQL, UML Modeling, SDLC/STLC, System Testing, UAT, Strong Communication Skills.
Key Responsibilities :
- Analyze and understand complex business and functional requirements.
- Translate business needs into detailed User Stories, functional and technical specifications.
- Conduct gap analysis and impact assessment for new and existing product features.
- Create detailed documentation including scope, project plans, and secure stakeholder approvals.
- Support System Testing and User Acceptance Testing (UAT) from a functional perspective.
- Prepare and maintain release notes, end-user documentation, training materials, and process flows.
- Serve as a liaison between business and technical teams, ensuring cross-functional alignment.
- Assist with sprint planning, user story tracking, and status updates using Azure DevOps / TFS.
- Write and execute basic SQL queries for data validation and analysis.
Required Skills :
- Minimum 5 years of experience as a Business Analyst.
- Strong analytical, problem-solving, and communication skills.
- Solid understanding of Project Life Cycle, STLC, and UML modeling.
- Prior experience in US Healthcare payer domain is mandatory.
- Familiarity with tools like Azure DevOps / TFS.
- Ability to work with urgency, manage priorities, and maintain attention to detail.
- Strong team collaboration and stakeholder management.
What is the role?
This position will play a primary role in planning, implementing, leading, and executing all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to take initiative and develop and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test. You should understand the requirements and design test procedures and test cases for automated software testing.
Key Responsibilities
- Establish and evolve formal QA/testing practices, test processes, methodology, standards, and hygiene for agile development efforts.
- Lead and mentor QA team members.
- Lead the QA strategy, test design /plan, test automation, and drive test execution for a key strategic service delivery transformation initiative.
- Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
- Develop the strategy and enablement of User Acceptance Testing, partnering effectively with the business to ensure goal achievement.
- Respond to all requests from team members in a timely and professional manner.
- Design automated test scripts that are reusable.
- Ensure that all automated testing related activities are carried out as per the standards defined by the company.
- Negotiate, plan, and manage all release activities.
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- 7+ years of experience in the software quality field including prior hands-on quality engineering experience.
- Demonstrated experience developing and executing test cases, scripts, plans and procedures to support various development methodologies.
- Familiarity with the entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance).
- Understanding of multi-tier web application architecture and deployment.
- Understanding of existing QA best practices and methodologies to design, implement and automate processes.
- Prior success using a metrics-driven approach and closed-loop feedback to improve software deliverables and improve predictability and reliability of releases.
- Detailed and effective written communication skills for documenting the features tested and bugs found.
- Highly organized, detail oriented, extremely responsive, and able to prioritize a large number of tasks.
- Self-motivated, works well independently and with others.
Whom will you work with?
You will work with a top-notch tech team and report to the engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being with the company.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Company works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.




