Technical Writer

What you'll do:

• Partner closely with Product Design, Engineering, and Product Management to understand requirements and deliver product features and roadmap as envisioned by stakeholders.
• Own end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user acceptance testing of product design tasks assigned.
• Conduct user interviews, user testing sessions, card sorting, affinity mapping, conduct both qualitative and quantitative tests, and analyze the data.
• Design high-impact, functional responsive interfaces for web and mobile
• Collaborate with other designers and participate in our design critique process, to receive and provide feedback on design work
• Manage and contribute to Kaizen - Beaconstac's Design System

Skills you bring to the table:

• Experience in designing SaaS products with large customer bases
• Deep expertise using Figma/Xd/Sketch, and familiarity with design systems
• Knowledge of Carbon - IBM's Design system or experience building a design system from scratch is a plus.
• Fundamental understanding of the end-to-end iterative UX design process — research, ideation, information architecture, prototyping, validation, and refining solutions into pixel-perfect deliverables.
• Ability to articulate design decisions throughout the user-centered design process.
• Ability to update and engage with stakeholders like product managers and engineers.
• Relevant fundamental knowledge of front-end technologies to collaborate with UI engineering teams will be an advantage.

About High Level:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 220,000 small & medium businesses. Our remote team of 300+ professionals operates across 15 nations.

About the role:

We are seeking a talented and experienced Product Manager to join our team and drive the  development of our workflow automation capabilities.

Our Automation product serves over 120,000 monthly active accounts, automating more than 250,000 tasks per month through over 2 million executions. We aim to be the go-to automation platform that empowers individuals and businesses of all sizes to harness the full potential of automation and accomplish more in less time. As a PM, you will play a critical role in shaping the future of our product and SMBs in general.

As a Product Manager specializing in Workflow Automation, your role would involve overseeing the development and management of workflow automation products within the platform. You will work closely with cross-functional teams, including engineers, designers, marketers, and customer success to define, prioritize, and deliver innovative solutions that enable customers to streamline and automate their business processes.

Your roles & responsibilities:

Strategy & Vision:

• Establish the strategic direction and vision for High Level's workflow automation
• product features.
• Make informed decisions about product roadmaps based on market trends,
• customer needs, and competitive landscape.

Product Planning and Roadmap:

• Collaborate with stakeholders to identify and prioritize user requirements and feature enhancements.
• Collaborate with customers to identify their needs and current challenges, which would feed forward into the Product planning process.
• Develop and maintain a detailed product roadmap for workflow automation, aligning it with the company's overall product strategy and goals.

Requirements Definition:

• Conduct user research, interviews, and data analysis to gather insights and
• identify pain points.
• Translate user needs into clear and actionable product requirements, user
• stories, and acceptance criteria.

Product Development and Launch:

• Collaborate with engineering and design teams to ensure timely and high-quality
• product delivery.
• Plan and execute product launches, including creating go-to-market strategies,
• coordinating marketing efforts, and driving user adoption and engagement of workflow automation features

Stakeholder Communication:

• Communicate product plans, progress, and updates to internal teams and
• stakeholders, including executives.
• Act as a subject matter expert on workflow automation, providing guidance and
• support to internal teams and external customers.

Performance Monitoring and Analysis:

• Define and track key product metrics to evaluate product performance and drive
• data-driven decision-making.
• Monitor customer feedback and conduct competitive analysis to identify areas for What we’re looking for;
• improvement and address customer pain points.

Domain Knowledge: Strong understanding of workflow automation concepts, technologies, integration frameworks and market trends.

Technical background: Ability to comprehend technical specifications, APIs, and integration frameworks. Comfort working with developers and understanding their requirements and constraints.

Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.

Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.

Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.

User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.

Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.

Experience;

1. Minimum 2+ years as a Product Manager, preferably in SaaS, with expertise in workflow automation or related fields.
2. Bachelor's degree in computer science, engineering, business, or a related discipline.
3. Experience in building integrations for automation platforms (e.g., Zapier, Integromat, PabblyConnect, n8n) and familiarity with ETL pipelines or serverless/cloud functions are desirable but not mandatory.

Indicative Interview Process:

Please note that the sequence and number of rounds may vary based on candidature, interim feedback, and role requirements.

Step 1: Introductions & Exploratory Call, duration 30 mins

The step aims to introduce High Level to you and help answer questions about our Vision, Mission, & Roadmap and get to know you better!

Step 2: Product Round - Case study, duration 60 mins

This round assesses your product management skills and abilities across various dimensions, such as strategic thinking, process understanding, product judgment, and problem-solving.

Step 3: Tech Round, duration 60 mins

The goal of this is to understand your understanding of tech systems and your stakeholder management skills.

Step 4: Cultural Fitment Round, duration 60 mins

The goal is to assess cultural fit by discussing values, behaviors, traits, and other relevant aspects to ensure alignment between the candidate and the company's culture

Step 5: Compensation Communication, duration 30 minutes

This step focuses on sharing the offer details, including role, level, expectations, and compensation, based on previous discussions.

Why should you join us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Job Description :

· Need 2D animators to develop professional quality 2D animations/Modules, basis the scripts being shared.

· Critical need to visualize and when required build on scripts and create animation for effective story lines independently.

· Ability to work on multiple projects and supervise the team. Going beyond the brief to think of ideas proactively.

· Liaising with clients and interpreting their briefs. Ability to quickly adapt and reuse components from existing into new ones.

· Visualize independently to come up with fresh designs/layouts and animations.

· Overseeing Modules/Animations through the production stage to final completion.

· Adherence to design and branding style guides, standards, and processes

Job Responsibility:

· At least 2 years design and animation and illustration experience MUST include character design, background scene environment and 2D animation.

· Key Skills –Adobe Flash, Illustration/sketching, Character Design and Animation. Very Good knowledge of Adobe After Effects, Photoshop and Sound Editing is required.

· Illustration/drawing with good visualization skills for Storyboarding.

· Action scripting knowledge will be an added advantage though not mandatory.

· Design Studio experience is preferred though not mandatory.

Additional Information:

· Previous K-12 animation experience preferred.

· Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

Position: PHP / MYSQL Developer & NodeJS / MongoDB Developer 

  -  The selected candidate is required to work on Core PHP or NodeJS/MongoDB. 

  -   Building web services for Mobile applications. 

   Selected candidate will be a part of product development team and have to manage both maintenance and enhancement projects. 

As a PHP Developer: 

1. You love an Agile work culture and deliver as per plan  
2. You're a lively person who's passionate on what you do  
3. You're a nonstop learner and enjoy sharing the learning to your juniors 
4. You're socially connected with the team and helping others team voluntarily. 
5. You're tech- expertise and effective in tools operation and automate the regular process  
6. You're someone who loves problem- working by seeing the occasion in every challenge and you enjoy learning from failures  
7. Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary. 
8. Think of user needs instead of system needs 

Skills & Expertise we look for: 

1. Hands-on experience in Core PHP and MySQL Database 
2. Design and implement the Restful services. 
3. Familiar with HTML, CSS, jQuery, JavaScript 
4. Good knowledge in front-end frameworks such as Angular JS / React JS 
5. Good knowledge in gathering requirements, creating technical specifications, architecture documents and project planning 
6. Maintain and improve the performance of the applications.  
7. Should good in evaluate and implement new technologies to maximize development efficiency and improve the applications. 
8. Should good in communication skills and ability to work closely with diverse teams in a fast-paced environment. 
9. Should have some experience in integrating projects with third-party vendors 

• Own the PnL for all the brand campaigns and drive overall profitability for the city
• Developing strategy for campaign management and success
• Own NPS score of the campaigns in the city
• Process building for each function within the city
• Team building, training, and development
• Build a network of vendors, partners, manpower for the city campaign
• Define the day to day responsibilities of the team, set up reporting structure, and monitor metrics on a regular basis

What you will need:

• PG/MBA degree with 7-10 years of experience handling operations and team
• Candidate with the agency, offline marketing operations, or startup background would be preferred
• Quick learner, confident, good presentation & sales skills
• Open for travel and ready to go the extra mile if the situation demands
• Keen attention to detail and good at spotting opportunities
• Client/Agency relationship exposure with strong relationship management skills
• Go-Getter attitude and responsibility to close all loops
• Long term vision and commitment

• Good in Communication ( both written and verbal)
• Should have good knowledge of HR functions and documentation
• Should have good experience and skills in recruitment using various resources
• Should be capable of handling all HR functions from day 1 

• Set objectives for the HR team and track progress
• Monitor internal HR systems and databases
• Review and approve or modify budgets
• Design and implement company policies
• Monitor key HR metrics
• Act as a consultant to managers and staff regarding policies and procedures
• Create detailed reports on HR costs
• Recommend new software to address personnel needs, like performance review tools
• Address employees’ queries (e.g. on compensation and labor regulations)

• Proven work experience as an HR Operations Manager, HR Manager or similar role
• Good knowledge of labor law
• Hands-on experience with Human Resources Information Systems
• Experience designing compensation and benefits packages
• Ability to develop clear and fair company policies
• Excellent analytical and decision-making abilities
• Team management skills

About US

 We (Swific Technology Pvt. Ltd.) are a young & dynamic start-up, backed up by top Angel Investors in the country. Our product, https://play.google.com/store/apps/details?id=com.swific.registerbook">Register Book is a simple, effective and user-friendly solution for small businesses, and individuals who want the ease of creating tabular notes/documents on their phone and in their preferred language. We currently support Hindi, Gujrati, Marathi, Telugu, Tamil, Bengali, or English.

We are a rapidly growing software product company with a lean team, doing high quality work building for the millions of Indians coming online on mobile and looking to use productivity tools to enhance their activities and business. The company is well funded by reputed blue chip investors and is growing fast. We promote a remote work culture where each team member has control over how and where they wish to work. We offer a flat and transparent work culture where you are encouraged to communicate openly and share opinions irrespective of your role or designation. We follow a 5 day workweek. 

Post covid, we might open an office in Mumbai as a primary location however, all the team members can still choose to work from home. 

Why Join us?

• Growth - Registerbook is growing rapidly and building a category leader in a new software product segment and therefore there will be plenty of learning opportunities and ability to do cutting edge work. 
• Scope - The marketing team is getting set up and being part of the first few members is a golden opportunity to catapult your career growth
• Passion - Opportunity to work with colleagues with a new and innovative way of thinking, positive energy and excitement.
• Job variety - Working with us you will never face a dull, boring routine as every day brings new challenges and opportunities.
• Our Culture - We value diversity and hire to enrich our teams with new ideas and perspectives. We are an equal opportunity employer and don’t discriminate based on religion, caste, colour or gender. We offer a flat and transparent work culture where you are encouraged to communicate openly and share opinions irrespective of your role or designation.
• Remote Work - We promote remote work and you would be free to work from anywhere you want.
• Compensation - We are well funded and will match the industry best compensation.

Responsibilities:

• Work closely with the product team to identify research questions.
• Plan and conduct interviews, user surveys, card sorting, and usability tests to understand user needs and find relevant solutions
• Help define and refine user personas.
• Present and communicate insights in order to help shape long-term product strategy.
• Create use cases and flow diagrams, and define information hierarchies.
• Write compelling, user-friendly copy that guides the user and embodies the voice of the brand.
• Design and prototype elegant interactive solutions.
• Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints.
• Collaborate with front-end developers to translate design appropriately.
• Provide support by participating in creative decision-making.

Requirements:

• Understanding of interaction design principles.
• A user-centric mindset.
• Attention to detail.
• Creative & analytical problem-solving approach, articulative, and rational.
• Ability to work in a fast-paced, hyper-collaborative work environment with grace. And someone who wants to make great products
• 3 to 4 years of experience as a UI-UX Designer or a similar role.
• Bachelor's, associate's, or relevant program degree in design or art-related field.
• Portfolio of high-quality work and project samples.
• Mastery of foundational design concepts and visual principles, especially for the digital world.
• Up-to-date knowledge of design/CAD software like Adobe XD, InVision, Sketch/Illustrator/Affinity, Photoshop, Figma, etc.

***Immediate Joiners are preferable ***