store keeper

Daily / Shift Duties

üConduct pre-opening inspection of the outlet, including cleanliness, equipment readiness, stock position, staffing, ambience, and checklist completion.

üLead daily team briefing covering targets, guest focus points, menu availability, priorities, and service reminders.

üRemain visible during service periods to monitor guests, coach staff, remove bottlenecks, and intervene before issues escalate.

üCheck in with guests actively, especially during busy periods or after recovery situations.

üReview billing trends, sales opportunities, stock concerns, wastage, and service bottlenecks through the day.

üEnsure opening, mid-shift, and closing reports are completed accurately and on time.

üHandle escalations relating to product quality, delay, staff conduct, refunds, and exceptional guest requests.

üReview team performance daily and provide immediate coaching or recognition as required.

üVerify closing discipline including cash, inventory concerns, unresolved complaints, hygiene closure, and next-day readiness.

Knowledge, Skills & Behavior Standards

üStrong outlet leadership, team supervision, and floor presence.

üHands-on understanding of restaurant/cafe operations across service, kitchen coordination, cash, stock, hygiene, and guest handling.

üExcellent guest relations and complaint-handling capability with mature judgement.

üCommercial awareness of sales drivers, labor productivity, wastage control, and customer retention.

üAbility to train, coach, correct, and motivate teams consistently.

üGood reporting discipline, accountability, and attention to detail.

üDecisive, calm, solution-oriented, and willing to do what managers sometimes forget: manage.

Performance Measures

üGuest satisfaction scores, repeat guest feedback, and complaint resolution quality.

üSales achievement, average bill value, upselling conversion, and productivity targets.

üSOP compliance, checklist completion, audit readiness, and hygiene scores.

üTeam punctuality, grooming, training completion, and attrition control.

üWastage control, stock discipline, and operational error reduction.

üOverall outlet readiness, smooth service flow, and management confidence in the unit.

Minimum Preferred Profile

ü3–7 years of relevant hospitality, restaurant, QSR, or cafe operations experience, with at least some team leadership exposure.

üStrong service mindset with practical experience in outlet opening/closing, guest handling, and people management.

üComfort with POS reports, shift planning, and basic commercial tracking.

üDiploma/degree in hospitality preferred but not mandatory for a proven operator.

Location: Chennai (On-site)

Experience: Minimum 2+ years in e-commerce operations

About the Company

A leading premium menswear brand with a strong omni-channel presence across India. The company is known for its high-quality apparel and growing e-commerce footprint via its own platform and leading marketplaces.

Role Overview

The Ecommerce Manager – Operations will be responsible for ensuring seamless marketplace operations, catalog accuracy, supply chain coordination, and operational excellence across platforms. This role requires strong analytical skills, vendor management capabilities, and hands-on execution to support digital growth.

Key Responsibilities

• Marketplace Operations: Manage daily operations across Amazon, Flipkart, Myntra, Ajio, TataCliq, and other marketplaces.
• Catalog Management: Oversee product listings, SKU creation, stock updates, and campaign readiness.
• Order Fulfillment: Coordinate with supply chain teams to ensure timely dispatches, inventory accuracy, and smooth customer experience.
• Vendor & Partner Coordination: Liaise with marketplace SPOCs, logistics partners, and internal teams for operational efficiency.
• Performance Monitoring: Track KPIs including order accuracy, turnaround time, returns, and reconciliation.
• Process Optimization: Identify gaps, streamline workflows, and implement automation for efficiency.
• Compliance & Reporting: Ensure adherence to marketplace policies and generate weekly/monthly operational reports.

Desired Skills & Competencies

• Strong knowledge of e-commerce operations and marketplace workflows
• Advanced proficiency in MS Excel; familiarity with ERP/e-commerce tools preferred
• Analytical mindset with problem-solving orientation
• Excellent communication and stakeholder management skills
• Ability to work on-site in Chennai with cross-functional teams

Education

• Bachelor’s degree in Business, Commerce, or related field
• MBA preferred but not mandatory

Note: The interested professionals with relevant experience should be currently based in South India.

The role

Every insight we produce starts with a working device on a shop floor. Getting it there, and keeping it working, is this job.

You build and pack the YoYo Retail Kits, check every device and accessory before it leaves, get them dispatched and delivered, and keep the inventory records straight. Once a store is live, you are also the person they call. A device not charging, a kit short of an accessory, a salesperson who cannot get something working. You pick up, you find out what is wrong, and you get it fixed.

It is detailed work and it is not glamorous. A wrong count in a kit or a shipment nobody chased becomes a store that cannot go live on time. 

How you will work

Nothing here moves unless you move it. Couriers will not update themselves, and a pending issue will sit pending until you pick up the phone. The people who do well in this job are the ones who close things rather than report them. You will work closely with the Technical Assistants on the ground, with the Operations Manager on anything that needs escalating, and directly with store teams once they are live. Most of what you need will not come to you. You will have to go and ask for it.

A lot of this job is currently tracked by hand. If you spot something that should not be manual any more, say so. We would rather fix it than have you keep doing it. 

What you will do

• Prepare and pack the kits. Build YoYo Retail Kits to what the deployment needs. Verify devices, accessories and quantities before anything is dispatched, because a short kit is found at the store and not in the warehouse
• Keep the inventory honest. Maintain records of devices, kits and accessories. Know what is active, what is faulty, what is spare and what is out for replacement, without having to go and count.
• Run last-mile logistics. Coordinate dispatch, track shipments, and follow up with logistics partners on anything delayed or pending until it actually lands.
• Handle replacements, returns and recoveries. Get faulty devices back, get working ones out, and keep the mapping correct through all of it. 
• Support live stores. When a store hits a problem after go-live, connect with their team, understand the issue and resolve it. Loop in a Technical Assistant when it needs someone on the ground. 
• Maintain the trackers. Devices, kits, shipments, TA activity and deployments. These are what everyone else plans from, so they have to be current.
• Support new deployments. Make sure everything operational for a new store or brand is done on time, and escalate anything critical to the Operations Manager early rather than late.

What we are looking for

Must have

• 1 to 3 years in operations, logistics, field operations or inventory management
• Basic Excel and Google Sheets. You should be comfortable maintaining a tracker and spotting when something in it does not add up 
• Attention to detail. Counts, mappings and serial numbers have to be right the first time 
• Relentless follow-up. Most of this job is making sure something that was promised actually happened 
• Good communication. You will be talking to couriers, store staff and technical assistants in the same hour 
• Fluent Hindi, plus two South Indian languages, preferably Kannada and Tamil. You will be speaking to store teams directly, in whatever they speak on the floor
• Comfort working hands-on with devices, packaging and inventory 

Good to have 

• Experience with hardware, electronics or any inventory that has serial numbers attached to it
• Exposure to e-commerce or last-mile delivery operations
• Any experience supporting customers over phone or WhatsApp 
• Comfort with AI or automation tools to cut down repetitive tracker work