Description
About us
Welcome to Decision Foundry!
We are both a high growth startup and one of the longest tenured Salesforce Marketing Cloud Implementation Partners in the ecosystem. Forged from a 19-year-old web analytics company, Decision Foundry is the leader in Salesforce intelligence solutions.
We win as an organization through our core tenets. They include:
- One Team. One Theme.
- We sign it. We deliver it.
- Be Accountable and Expect Accountability.
- Raise Your Hand or Be Willing to Extend it
Requirements
• Strong understanding of data management principles and practices (Preferred experience: AWS Redshift).
• Experience with Tableau server administration, including user management and permissions (preferred, not mandatory).
• Ability to monitor alerts and application logs for data processing issues and troubleshooting.
• Ability to handle and monitor support tickets queues and act accordingly based on SLAs and priority.
• Ability to work collaboratively with cross-functional teams, including Data Engineers and BI team.
• Strong analytical and problem-solving skills.
• Familiar with data warehousing concept and ETL processes.
• Experience with SQL, DBT and database technologies such as Redshift, Postgres, MongoDB, etc.
• Familiar with data integration tools such as Fivetran or Funnel.io
• Familiar with programming languages such as Python.
• Familiar with cloud-based data technologies such as AWS.
• Experience with data ingestion and orchestration tools such as AWS Glue.
• Excellent communication and interpersonal skills.
• Should possess experience of 2+ years.
Shubham Vishwakarma
Full Stack Developer - Averlon
About decisionfoundry
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Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).
Key responsibilities:
1. Strategize and execute influencer onboarding/ marketing
2. Relationship management with influencers, agencies, and power users.
3. Create a feedback loop for the product team to improve app utility & performance
4. Collaborate with the marketing team to grow the app community
Mandatory experience:
1. 2 to 4 years of experience in community building/sales teams of high-growth consumer apps in India.
2. Experience working with Indian /global social media influencers for platform onboarding/ profile management/ influencer marketing campaigns
3. Experience in working with Live video apps a plus Love for social media and short video apps. Self-usage is a big plus
4. tier 1 university/ institute
Role Responsibilities:
- Participate in requirements gathering, identify and document user needs after extensive research through interviews and discussions with target users and stakeholders from the business.
- Design effective new user experiences as well as improve existing ones. Validate the created User Experiences to meet envisaged goals and stipulated standards. All this should be done within agile sprints.
- You are expected to collaborate across the spectrum with product development and marketing teams to facilitate dissipation of the deeper context of the product being worked upon.
Expected Expertise:
- Preferably have a B.Des/DesDegree or equivalent degree with experience in Design industry with an amazing design portfolio. Have 0-3 years of experience in UX Research.
- A user-centred approach to design with experience in conducting user research
- Experience in employing any of the relevant research methods: unmoderated sessions, Tree sorts, surveys, A/B tests, ethnographic enquiries, UX heuristics and benchmarking, to name a few.
- Effective Communication and collaboration skills that enable team-members to build robust products from the researched insights.
- Should be eager to see the bigger picture by connecting the dots of the product, users, stakeholders and context.
React.js
Javascript- Lead multiple client projects in the organization.
- Define & build technical architecture for projects.
- Introduce & ensure right coding standards within the team and ensure that it is maintained in all the projects.
- Ensure the quality delivery of projects.
- Ensure applications are confirmed to security guidelines wherever required.
- Assist pre-sales/sales team for converting raw requirements from potential clients to functional solutions.
- Train fellow team members to impose the best practices available.
- Work on improving and managing processes within the team.
- Implement innovative ideas throughout the team to improve the overall efficiency and quality of the team.
- Ensure proper communication & collaboration within the team
Requirements
- 5+ Years of experience in developing large scale applications.
- Solid Domain Knowledge and experience with various Design Patterns & Data Modelling
- Must be well-aware of the latest technological advancements for relevant platforms.
- Should have Research Oriented Approach
- Solid at Logical thinking and Problem solving
- Solid understanding of Coding Standards, Code Review processes and delivery of quality products
- Experience with various Tools used in Development, Tests & Deployments.
- Sound knowledge of DevOps and CI/CD Pipeline Tools
- Solid experience with Git Workflow on Enterprise projects and larger teams
- Should be good at documentation at project level and code level
- Should have solid experience with Agile Methodology and process
- Should have good understanding on Software UX
- Proficient with communication and good at making judgments
Expected Outcomes
- Growing the team and retaining talent, thus, creating an inspiring environment for the team members.
- Creating more leadership within the team along with mentoring and guiding new joiners and experienced developers.
- Creating growth plans for the team and preparing training guides for other team members.
- Refining processes in the team on a regular basis to ensure quality delivery of projects- such as coding standards, project collaboration, code review processes etc.
- Improving overall efficiency and team productivity by introducing new methodologies and ideas in the team.
- Working on R&D and employing innovative technologies in the company.
- Streamlining processes which will result in saving time and cost optimization
- Ensuring code review healthiness and shipping superior quality code
Benefits
- Unlimited learning and growth opportunities
- A collaborative and cheerful work environment
- Exceptional reward and recognition policy
- Outstanding compensation
- Flexible work hours
- Opportunity to make an impact as your work will directly contribute to our business strategy.
At Nickelfox, you have a chance to craft a career path as unique as you are and become the best version of YOU. You will be part of a team with a ‘no limits’ mindset in an inclusive, people-focused culture. And we’re counting on your unique perspective to help Nickelfox grow even faster.
Are you passionate about tech? Dedicated to learning? Come, join us to build an extraordinary experience for yourself and a dignified working world for all.
What makes Nickelfox a great place for you?
In Nickelfox, you’ll join a team whose passion for technology and understanding of business has driven the company to serve clients across 25+ countries in just five years. We partner with our customers to fuel their growth story and enable them to make the right decisions with our customized technology services and insights. All in all, we are passionate to see our customers win the day. This is the reason why 80% of our business comes from repeat clients.
Our mission is to provide dignified employment and an environment that recognizes the uniqueness of every individual and values their expertise, and contribution. We have a culture that encourages everyone to bring their authentic selves to work. Our people enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, youthful, high-performing team, Nickelfox is the place for you.
Spring Boot1) Minimum 10 - 14 years of overall experience.
2) Minimum 5+ years of hands-on experience implementing Adobe AEM, AEM architecture, AEM
Application Design and Development.
3) Minimum 4-5 years of experience in design, develop and support of large-scale web application
development, AEM deployment architecture.
4) More than 7 years of Software Programming/Demand Generation experience.
5) Strong knowledge and working experience with Java development is a MUST.
6) Good knowledge and working experience with HTML, CSS, JavaScript frameworks
7) Experience with REST, OSGi, Sling and SOAP.
8) Develop Build scripts in Gradle/Maven.
9) Proficiency with complex IT/software solutions is a must.
10) Good to have experience in either Database Marketing, Marketing Operations, or Email Marketing.
11) Strong process development skills; ability to transform best practices and prospect requirements into
highly efficient and executable business processes.
12) Excellent verbal and written communication and articulation skills.
13) Ability to apply creative thinking and sound reasoning, and to communicate effectively verbally and in
writing.
14) Strong interpersonal skills. Must be able to work independently and function as a strong team player.
15) Proactive, detail-oriented and capable of handling a significant volume of work.
16) Must be able to demonstrate resourcefulness, motivation, initiative.
17) Results oriented, outstanding attention to detail, ability to prioritize and meet deadlines. Attention to
Detail.
18) Excellent analysis skills and the ability to develop processes and methodologies.
Responsibilities :-
- Experience with client-focused solution architecture consulting, inclusive of project planning, estimating and resourcing.
- Write quality, maintainable code with extensive test coverage in a fast-paced professional software engineering environment.
- Experience in creating and maintaining dev-ops related scripts for enterprise applications.
- Technical delivery experience across the entire SDLC, with deep expertise in software development; at a minimum backend systems like JAVA (version 8+), JavaScript.
- Experience of formal project management environments, including Agile.
- Experience in creating low level designs of the entire applications including servers, deployments and workflows.
- Has an extensive and consistent ability of delivering complex projects throughout life cycle.
- Experience managing the development and delivery of commercial websites.
- Experience managing or leading a team of multi-skilled engineers, developers and QAs.
Our Client an E-commerce leader is looking for Customer Service Associate-International Chat Process
Job involves assisting customers in expediting orders and correcting post-sales problems primarily through mail, chat and phone in a fun and fast-paced environment.
Job involves 5 days working along with night shifts.
Qualifications and Attributes
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Excellent English Communication Skill(Verbal & Written)
Go Programming (Golang)
Java
PHPDescription:
We are looking for an organized, detail-oriented individual to join our team as a software product manager. The responsibilities of the software project manager include overseeing software projects from start to finish, managing and motivating software developers and other team members, giving customer presentations, and writing project proposals.
To be successful as a software project manager, you should have a good working knowledge of project estimation techniques and the ability to motivate team members. Ultimately, a top-notch software Product manager should have good communication and decision-making skills.
Responsibilities:
1.Discussing potential projects and their parameters with clients, executives, and software developers.
2.Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
3.Assembling and leading the project team.
4.Participating in and supervising each stage of the project.
5.Ensuring each project stays on schedule and adheres to the deadlines.
6.Creating a project budget and ensuring the project adheres to the budget as closely as possible.
7.Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
8.Tracking milestones, deliverables, and change requests.
9.Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.
10.Delivering completed software products to clients and performing regular checks on the products' performance.
11.Software Project Manager Requirements
12.A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.
13.Proven experience in project management and software development.
14.Good working knowledge of project estimation techniques.
15.Excellent technical knowledge.
16.Good leadership, decision-making, and organization skills.
17.Strong attention to detail and multi-tasking skills.
Qualification:
- Minimum ten (10) years of total work experience in software development
- Good technical proficiency with PHP, Laravel, Javascript technologies and its related framework
- Strong knowledge on AWS
- Experience in Data collection, management and analysis
- Experience in MYSQL/Maria DB
- Knowledge in SaaS architecture
Adobe Illustrator
AngularJS (1.x)
.NET
Angular (2+)Need Immediate to 20 Days
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon