inside sales representative

Location: Pune (WFH)

Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.

About the Role

As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.

Key Responsibilities

• Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
• Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
• Master Products: Develop expertise in our products to offer confident and effective guidance.
• Drive Value: Identify opportunities to enhance customer experiences and boost sales.
• Solve Problems: Proactively resolve issues, building trust and satisfaction.
• Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.

What We’re Looking For

• Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience. (Mandatory)
• Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
• Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
• Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
• Quick Learner: A strong desire to learn about our products and the e-commerce landscape.

Why Join Us

• Competitive Pay: Reflective of your contributions and impact.
• Supportive Leadership: Work with innovative leaders who encourage growth.
• Career Development: Opportunities for learning and professional advancement.
• Recognition: A culture that celebrates hard work and creativity.
• Inspiring Environment: Be part of a team driving innovation in e-commerce.

What to Expect in the Hiring Process

1. Written Assignment: Showcase your support and technical skills, and your approach to customer success.
2. Call with CS Head: Gain insights into our vision and discuss how you can contribute.
3. Final Culture Fit & Salary Negotiation Round with the Founder.

🚀 We're Hiring: Business Development Executive (BDE)

📍 Location: India (Remote)

💼 Experience: 6 Months – 1 Year (Business Development/Sales)

💰 Salary: ₹5,000 – ₹7,000/month

🕒 Working Hours: Monday–Friday | 12:00 PM – 9:00 PM (8 Hours)

⚡ Immediate Joiners Preferred

Key Responsibilities

• Generate and track leads (excluding Upwork)
• Send follow-up emails and manage email outreach
• Execute email campaigns
• Create professional PPTs and sales presentations
• Maintain lead tracking and daily activity reports
• Support day-to-day business development activities

Requirements

• Prior experience in Business Development/Sales
• Excellent English communication (Written & Verbal)
• Strong knowledge of the latest AI tools
• Good presentation and research skills
• Basic understanding of IT services and tech roles
• Self-motivated, proactive, and organized
• Own laptop with a stable internet connection

📩 Interested candidates, please share your updated resume.

Referrals are welcome! If you know someone who fits this role, please share their profile with me.

#Hiring #BusinessDevelopment #BusinessDevelopmentExecutive #BDE #RemoteJobs #WorkFromHome #ImmediateHiring #SalesJobs #LeadGeneration #EmailOutreach #EmailMarketing #PPT #AITools #TechSales #HiringNow #OpenToWork #IndiaJobs

Mactores is the agent-native AWS modernization firm. We ship modernization to production in weeks — data platforms migrated, applications refactored, AI agents running against real data. Our delivery is built on the agent platform built by our team, and executed by forward-deployed engineers who own outcomes end-to-end. Fixed-date commitments. Real production systems. Retired legacy.

We are an AWS Premier Tier Services Partner with the AWS Agentic AI Specialization, seven AWS Consulting Competencies (including Migration and Modernization, Data and Analytics, Machine Learning, and AI Services), and seventeen AWS Service Validations. Our named production customers include Synaptics, Flipboard, Poshmark, Tilia, KlearTrust, and Safaricom.

Most modernization work doesn't ship. Ours does. That's the job.

Mactores is looking for a Project Manager who will own the delivery, which means scope, timelines, budget, and the team's sprint execution — not just facilitation. The ideal candidate will run the daily, sprint, and client cadences for distributed engineering teams across India and three US timezones, translate fluently between engineering and business stakeholders, and push back on scope creep with data.

We are looking for a PM who gets things done — the person who personally removes blockers, drives escalations to closure, and makes sure no risk reaches the client as a surprise. 

Note: This role is not for you.

• If your default is to forward messages between the client and engineering.
• Your role has primarily been reporting/coordination without delivery or ownership.
• You have only facilitated agile ceremonies without driving delivery outcomes.
• Sprint ownership and execution were largely driven by a Business Analyst or Product Owner in your previous roles.

What you will do

• Build the project plan in Smartsheet from the Solutions Architect's scope of work — real dependencies, a defensible critical path, and sprint boundaries overlaid on the timeline.
• Track scope, hours, and budget in real time. Flag burn-rate risk early and push back on scope creep with numbers, not gut feel.
• Maintain a live risk register. Identify risks before they become issues, surface the right ones to the client at the right time, and drive mitigation actively.
• Maintain a live RAID log (Risks, Assumptions, Issues, Dependencies) along with an action tracker to ensure clear ownership, accountability, and timely closure.
• Run crisp daily stand-ups, sprint planning, and sprint retrospectives that produce decisions, not discussions.
• Remove sprint blockers personally. Chase the client-side data dependency, escalate the stuck cloud permission, redirect pulled resources — do not let "waiting on" sit in a log for days.
• Handle sprint-level risks in real time: reprioritize, descope, swap stories, or escalate before commitments slip.
• Keep trackers honest. Action items have owners and dates; delays are visible and followed up on time.
• Translate technical progress into business language for the customer, and business priorities into clear, estimable requirements for engineers.
• Facilitate internal and external architecture reviews across India and three US time zones; document decisions and circulate them the same day.
• Produce weekly customer status updates that a senior business leader can absorb in 90 seconds — RAG colors backed by evidence, not sentiment.
• Own customer escalations end-to-end and drive them to resolution. Communicate status, risks, and decisions needed — proactively, not reactively.
• Onboard engineers on customer systems, scope, process, deliverables, and documentation standards.
• Create kick-off presentations, project charters, and tracking mechanisms in collaboration with the customer.
• Maintain meeting notes, recorded calls, and a clean project documentation library.
• Review and approve timesheets and leaves; keep capacity planning and team calendar management accurate.
• Negotiate scope changes with data. Produce formal change requests with impact analysis — hours, timeline, trade-offs, options — before anyone commits the team to additional work.
• Drive sprint predictability using velocity planning and burndown tracking; ensure commitments are realistic and consistently met.
• Conduct backlog refinement sessions in collaboration with Principal Consultants or Technical Leads to ensure stories are clear, prioritized, and estimable.

What are we looking for

• 3+ years of delivery experience on cloud engineering or data engineering projects.
• 3+ years as a Project Manager working with customers in US timezones.
• Hands-on fluency with Smartsheet, Jira / Confluence, and Clockify — you can stand up the tooling on day one.
• Excellent written and spoken communication, facilitation, negotiation, and coaching skills; able to hold your ground with a skeptical client engineering director and coach a junior engineer in the same afternoon.
• Strong prioritization and problem-solving instincts. You make trade-offs explicit rather than quietly absorbing them.
• A demonstrable track record of driving outcomes — not just reporting on them.
• Demonstrated experience managing at least one fixed-bid project end-to-end, including scope change negotiation with clients. 
• Strong understanding of Agile delivery metrics such as velocity, burndown, and sprint predictability, and the ability to use them to drive execution.
• Comfortable operating in ambiguous, fast-changing environments where requirements evolve, and expected to bring structure proactively.

You will be preferred if you posses

• Experience managing Data Lake projects on AWS.
• Professional Scrum Master™ (PSM) certification.
• Managing Jira Projects certification.
• Smartsheet certification.

• Minimum 8+ years of experience working in a IT environment of which 5+ years as a  product manager/Product Owner for a web/mobile product
• Experience working with business, technical and external stakeholders to elicit inputs to draft out roadmaps
• Excellent communication skills ( written, verbal, presentation) 
• ability to create and present product roadmaps 
• Ability to breakdown the roadmap into Epics, detailed user stories, create backlog items. 
• Must be able to communicate business requirements to tech teams 
• Must be able to work in a team and also independently 
• experience in mobile game design will also be considered Extremely good when it comes to understanding usability issues and creating mock-up screens High intelligence, ability to conduct 
• Coding languages (ex: Java, Reactjs)  is a plus
• strong market research and come up with a well-articulated business plan Should be in regular touch with the latest happenings in the technology world Outstanding 
• communication skills both oral and written 
• Demonstrated ability to analyze business issues across multiple domains 

You will be responsible for building and maintaining highly scalable data infrastructure for our cloud-hosted SAAS product. You will work closely with the Product Managers and Technical team to define and implement data pipelines for customer-facing and internal reports.

• Design and develop resilient data pipelines.
• Write efficient queries to fetch data from the report database.
• Work closely with application backend engineers on data requirements for their stories.
• Designing and developing report APIs for the front end to consume.
• Focus on building highly available, fault-tolerant report systems.
• Constantly improve the architecture of the application by clearing the technical backlog. 
• Adopt a culture of learning and development to constantly keep pace with and adopt new technolgies.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent
• Overall 8+ years of experience
• Expert level understanding of database concepts and BI.
• Well verse in databases such as MySQL, MongoDB and hands on experience in creating data models. 
• Must have designed and implemented low latency data warehouse systems.
• Must have strong understanding of Kafka and related systems.
• Experience in clickhouse database preferred.
• Must have good knowledge of APIs and should be able to build interfaces for frontend engineers.
• Should be innovative and communicative in approach
• Will be responsible for functional/technical track of a project

You will work with a top-notch tech team, working closely with the CTO and product team.  

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits.
We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass.  Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

• Must know how to design the theme
• Must know about the Plugin development
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Must know how to develop a website using Elementor.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Strong understanding of PHP back-end development
• Good communication skills.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Must know how to design and develop an E-commerce Website in WordPress using Woocommerce Plugin.

• Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.
• Revenue generations through Cross Selling products & Interest Collection.
• Maintain good relationships with clients so that the business can

maximize the value of those relationships.

• Customer Relationship and Follow-up.
• Maintenance of important registers and daily reports.
• Cash Management and accounting.
• CASA management (Current Account /Savings account )
• Sourcing of New Customers to increase Gold loan Business, Gold Appraisal.