Social Media Executive - Client Servicing

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 6+ years of overall experience with at least 4+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustling experience ina high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 6-8 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Mandatory : Excellent in communications  

Job Description:

 The HR Operations plays a pivotal role in ensuring the smooth and efficient functioning of the human resources department. This position involves managing various HR processes to support the organization's workforce.  

 Job Details:  

● Taking care of onboarding/Exit, Induction, documentation etc. for successful joining of candidates at client’s place of various letters to the candidates on behalf of clients such as Offer Letters, Appointment Letters & ID Cards etc.  

● Coordination with clients for attendance & leave records.  

● Interact & maintain excellent relationships with our client’s employees by ensuring proactive solutions & support for all their HR related queries 

 ● Coordinate with internal departments for any kind of support required for servicing the client successfully  

● Good to have experience of payroll processing and compliances like PF, ESIC, PT, LWF etc.  

● Must have excellent verbal & written comm. Skills

Qualifications:  

* Bachelor's degree in Human Resources, Business Administration, or a related field.  

* Proven experience in HR operations or a similar role. • Familiarity with HRIS and other HR software.

 • Strong organizational and communication skills. • Payroll Experience is mandatory. 

 • Attention to detail and a commitment to maintaining confidentiality. • Ability to multitask and prioritize in a fast-paced environment. Must be from Staffing industry ONLY

We’re seeking a highly experienced and certified Salesforce Platform Architect with deep expertise in Salesforce Platform Solutioning and Administration. This role is pivotal in bridging business needs with technical execution, driving digital transformation across CRM initiatives in the organization. You’ll lead Platform Architecture, solution design, stakeholder collaboration, and platform optimization for high-impact service delivery.

Requirements:

• 10–15 years of hands-on experience in Salesforce, with strong exposure to Architecting solutions across Financial Services Cloud, Data Cloud and Marketing Cloud.
• Salesforce certifications such as Platform Architect, Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Proven ability to translate financial business processes into technical solutions.
• Experience with Enterprise Integrations with Salesforce.
• Experience with contact center technologies, including CTI integration, case routing, and service analytics.
• Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
• ⁠Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Knowledge of Genesys Cloud, API Gateways like Apigee is an added advantage.

Key Responsibilities:

• ⁠Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
• ⁠Perform all activities in defining architecture, detailed design and solution approach for CRM centric programs in the enterprise.
• ⁠Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations.
• ⁠Design scalable solutions for customer onboarding, relationship management, and service automation.
• ⁠Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
• Ensure compliance with financial regulations and data privacy standards.
• ⁠Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
• ⁠Stay current with Salesforce releases, especially FSC, Data Cloud, Marketing Cloud and AI-driven service enhancements

We are hiring an L1 IT Support Engineer with 2–3 years of experience in desktop/helpdesk support to provide first-level technical assistance across end-user systems, cloud, and enterprise IT environments.

Key Responsibilities

• Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
• Manage Active Directory tasks: password resets, access/user management
• Install/configure laptops, desktops, printers, and software
• Perform basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP)
• Support AWS CloudWatch alerts and basic Linux troubleshooting
• Handle patching, RCA, documentation, and SOP updates
• Manage tickets in ServiceNow/Jira and meet SLA timelines
• Support onboarding/offboarding and escalate complex issues to L2

Required Skills

• 2–3 years in IT Support / Helpdesk / Desktop Support
• Strong in Windows 10/11, Office 365, Active Directory
• Basic exposure to AWS / CloudWatch and Linux/Unix
• Familiarity with ServiceNow/Jira, ITIL/SLA processes
• Knowledge of SIP/VoIP basics is a plus
• Strong communication and troubleshooting skills

We're Hiring: Sales Executive/Sr. Sales Executive

📍 Location: Belapur / Navi Mumbai

🏢 Company: SC Lines Shipping and Logistics Pvt. Ltd.

We are looking for a Sales Executive/Sr. Sales Executive with a strong background in Shipping & Logistics, specifically in NVOCC and Freight Forwarding Operations.

Salary: as per industry norms, and there is no bar for right candidate.

Experience Required:

·      2–6 years of sales experience in liner shipping, vessel chartering, or freight forwarding and logistics.

·      Strong understanding of shipping operations, container trade, and charter party agreements.

·      Willingness to travel domestically as required.

·      Strong coordination and negotiation skills.

Preferred:

• Any Graduate can apply, Degree in Logistics, Maritime, or Business Administration preferred.
• Familiarity with project cargo, bulk shipments, or NVOCC operations

Key Responsibilities:

·      Develop new business opportunities in liner shipping, chartering (bulk, break bulk, or project cargo), and international forwarding.

·      Promote the company's shipping services including containerized cargo, vessel space sales, and multi-modal logistics.

·      Maintain and expand a portfolio of shippers, consignees, brokers, and freight forwarders.

·      Handle rate negotiations and prepare customized quotations and contracts based on shipping and chartering needs.

·      Analyze customer requirements, trade lanes, cargo types, and provide suitable logistics solutions.

·      Maintain database with accurate and updated client information, pipeline, and sales activities.

·      Monitor market trends, competitor offerings, and freight rates to develop a competitive sales strategy.

• Strong Lead Product Designer/ Sr product designer/ Product design manager Profile
• Mandatory (Experience 1): Must have a minimum 6+ years of hands-on Product Design experience with product companies
• Mandatory (Experience 2): Must have experience leading a team or mentoring junior designers (not a pure people manager)
• Mandatory (Design Craft): Strong design craft with deep expertise in UX, interaction design, design systems, prototyping, problem-solving, and user-centered workflows. Should be able to individually assess and elevate design quality.
• Mandatory (Collaboration): Proven ability to collaborate closely with Product, Engineering, Research, and cross-functional teams. Must have driven design-led projects, influenced product roadmap, and balanced short-term and long-term design priorities.
• Mandatory (Portfolio): Portfolio or team-led work showing shipped, real-world product impact, improved user journeys, solved UX breakage, and scaled design quality across multiple products/features.
• Mandatory (Company) - Well funded / Top Product Companies
• Mandatory (Note): CTC is not flexible, ESOP can be based on candidate current compensation structure
• Mandatory (Role): This is mix role (Team management + Hands-on)\

• Email Marketing Executive Job Description:

We’re seeking an Email Marketing Executive with at least 1 year of prior experience in email marketing, who has hands-on expertise in lead generation and email list management. The ideal candidate will be skilled in creating compelling email templates, sourcing leads, and utilizing email marketing strategies to drive engagement and conversions.

• _ Key Responsibilities:_

Minimum 1 year of experience in email marketing. Proven knowledge of lead generation through email and list-building techniques.

Proficient in email sourcing for IT Services/Software industries or websites and mobile apps. Strong ability to write engaging email templates.

A minimum of 100 email addresses of relevant contacts for outreach.

*4 - 10 Years Experience

* Engineering Graduates

* Must have experience in Commercial complexes, Apartments, Hirise Building, and Gated Community.

* Position will be available or Closed by march or April Months.

Job description

The Purchase Manager will lead and oversee the procurement process for our real estate and construction projects. The ideal candidate should possess 8-15 years of procurement experience, with a strong focus on the construction and materials industry. We offer a competitive salary reflective of industry standards.

Responsibilities:

Procurement Planning:

• Collaborate with project managers to comprehend procurement requirements.
• Gain a thorough understanding of the requirements and technical requirements of the product or service.
• Develop procurement plans for timely and cost-effective material, equipment, and service procurement.
• Conduct market research to identify potential suppliers and maintain a robust supplier database.

Supplier Management:

• Evaluate suppliers based on quality, reliability, and cost-effectiveness.
• Negotiate and manage supplier contracts.
• Monitor supplier performance, resolving any issues promptly.
• Cultivate strong relationships with suppliers for material and service availability.
• Updating of supplier database with the latest entrants and the evolving technologies relevant to the industry

Purchase Order Management:

• Review and convert purchase requisitions into accurate and complete purchase orders.
• Monitor and track purchase orders to ensure on-time delivery.
• Coordinate with project teams and suppliers to resolve delivery or quality issues.

Cost Management:

• Analyze market trends, prices, and supplier performance for cost-saving opportunities.
• Implement cost control measures without compromising quality.
• Conduct periodic audits for compliance with procurement policies.
• Analyze every material or product to ensure the pricing is appropriate for the product procured.

Inventory Management:

• Manage inventory levels for optimal stock availability.
• Coordinate with warehouse and project teams to track and reconcile inventory.
• Implement inventory control measures to minimize stock-outs and excess inventory.

Compliance and Documentation:

• Ensure compliance with company policies, procurement regulations, and applicable laws.
• Maintain accurate procurement records and documentation.
• Prepare reports and provide updates on procurement activities to management.

Qualifications:

• 4 - 10 years of procurement experience in the real estate or construction industry.
• Residential purchase experience is essential.
• Strong Proficiency in MS Office (Excel, Word).
• Experience in preparing MIS reports as per management requirements.
• Strong knowledge of procurement processes, vendor management, and supply chain management.
• Excellent negotiation and communication skills.
• Proficient in procurement software (ERP) and other relevant tools.
• BE, BTech or Master's degree in Business Administration, Supply Chain Management, or a related field (preferred).
• Good Analytical skills to review the quotations and understand the intricacies.
• Financial acumen to grasp the impact of procurement decisions on the overall budget.
• Strategic thinking to develop and implement cost-effective procurement plans that align with the organization's goals.
• Maintaining ethical standards in procurement practices ensures transparency, fairness, and integrity, which is crucial for long-term success and cost management.
• Being adaptable to changes in the market, industry regulations, or organizational priorities allows for agility in adjusting procurement strategies for optimal cost management.
• Good understanding on National Building Code (NBC) of construction

 Develops digital marketing strategies by studying economic indicators,

tracking changes in supply and demand, identifying customers and their

current and future needs, and monitoring competition.

 Plans and executes all web, SEO/SEM, database marketing, email, social

media, and display advertising campaigns.

 Designs, builds, and maintains our social media presence.

 Contributes to marketing effectiveness by identifying short-term and long-

range issues that must be addressed.