Web developer Internship

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical & Professional
Requirements

• Reactjs Nodejs developer must know MongoDB, Express, Node.js, & React.
• Creating RESTful services with Node.js
• MERN stack developer must have proven experience in front & back-end development
• Work in a cross-functional team to deliver a complete user experience
• Create Unit and Integration tests to ensure the quality of code
• Be responsive to change requests and feature requests
• Candidate must have good Knowledge of Node Debugging
• Understanding & proficiency in REST APIs.
• MERN stack developer should know Git Repository
• Integration of data storage solutions [RDBMS, NoSQL DB]

• Implementation of security and data protection
• Elementary knowledge of GRAPHQL
• Understanding of performance testing and optimization techniques
• MERN software developer must have good communication & interpersonal skills
• Ability to work independently with minimum supervision.

Type of Work

• 80% Backend 20% Frontend
• Building SAAS products inhouse and working on SI(System integrator) projects for other SAAS companies

• Graduation in computers –Full-time B.E / B. Tech or an MCA degree (Regular Program, no part-time or long-distances courses).

Job Description

Are you passionate about making a difference in people's lives through groundbreaking products and services ? Look no further! Protectol Health is a pioneering pharma-tech company with a holistic approach that spans conventional pharmaceuticals, nutraceuticals, nutrients, and business safety. Our dedication to the value of "Life matters" is not just a slogan – it's ingrained in every facet of our work culture and offerings.

With dedicated divisions in Pharma, Technology, Nutraceuticals, Nutriments, and Business Safety, we drive impactful research and development activities that redefine industries and touch lives. Our operational footprint extends across the GCC countries and India, allowing us to reach and transform communities on a grand scale.

If you're enthusiastic about creating a positive impact and wish to be a part of an organization that values and prioritizes lives, Protectol Health welcomes you. Join us in our mission to shape a healthier present and future. Your expertise and passion will find a meaningful home here.

Roles and Responsibilities

As an Embedded Firmware Engineer, you will be responsible for:

● Leading the firmware development for our product line of safety and medical devices.

● Designing, developing, testing, and maintaining embedded firmware.

● Collaborating with cross-functional teams to define software requirements, specifications, and architectures based on product requirements and industry standards.

● Implementing firmware solutions that comply with ATEX certification, IEC 61508, and Functional Safety (SIL standards) for devices used in hazardous locations.

● Conducting thorough testing and validation of firmware to ensure reliability, accuracy, and compliance with safety standards.

● Optimizing firmware for power efficiency and performance to meet the life of portable and battery-powered devices.

● Implement firmware algorithms for sensor calibration, data processing, and user interface interactions.

● Assisting in hardware-software integration, debugging, and troubleshooting to ensure seamless functionality of the devices.

● Collaborating with Quality Assurance and Product Validation teams to ensure the highest quality of firmware deliverables.

● Participating in code reviews and providing constructive feedback to improve code quality and maintainability.

● Keeping abreast of emerging technologies, industry trends, and advancements in embedded systems for continuous improvement and innovation.

Skills and Qualifications:

● Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or related field.

● 3+ years of experience in embedded firmware development for portable and wireless gas detectors and docking stations.

● Proficiency in C/C++ programming languages for embedded systems.

● Hands-on experience with a complete product development cycle is an add-on.

● Experience with STM32/STM8/ MSP430 or any other low-power microcontrollers for the development of low-powered devices.

● Experience in reading and optimizing analog data in various types of ADCs.

● Understanding of ATEX certification requirements and compliance.

● Understanding and practical experience with Functional Safety standards (SIL2/3 standards) in the development of safety-critical systems is an add-on.

● Experience with coding standards. (eg: Misra-C) Familiarity with System architectures and communication protocols like I2C, UART, SPI, etc. Knowledge of sleep modes and low-power optimization techniques for battery-operated devices.

● Experience in developing and using custom segment LCDs (TN, STN, etc.) used in battery-powered ultra-low power devices.

● Experience with software development tools, version control systems, and bug-tracking systems. Strong analytical and problem-solving skills with attention to detail.

● Excellent communication and teamwork skills.

● Advantages for individuals who thrive in a startup setting.

Work Culture

At Protectol Health, we prioritize our diverse and talented team. We offer flexible work arrangements and resources for well-being to support our employees' personal and professional growth. By putting people first, we attract and retain top talent and drive innovation toward our mission of improving health and well-being

• experience in algorithm development with a focus on signal processing, pattern recognition, machine learning, classification, data mining, and other areas of machine intelligence.
• Ability to analyse data streams from multiple sensors and develop algorithms to extract accurate and meaningful sport metrics.
• Should have a deeper understanding of IMU sensors and Biosensors like HRM, ECG
• A good understanding on Power and memory management on embedded platform

•  Expertise in the design of multitasking, event-driven, real-time firmware using C and understanding of RTOS concepts
• Knowledge of Machine learning, Analytical and methodical approaches to data analysis and verification and Python
• Prior experience on fitness algorithm development using IMU sensor
•  Interest in fitness activities and knowledge of human body anatomy

JOB SKILLS & QUALIFICATIONS

WHAT YOU'LL DO

• Design model serving solutions and develop machine learning-based applications. services, and APIs so as to productionise machine learning models.
• Set and maintain engineering standards while to grow and go far.
• Partner with the Data Scientists (those who actually build, train and evaluate ML models) to provide an end-to-end solution for machine learning-based projects.
• Foster the technological evolution of services and improve their end-to-end quality attributes.
• Be committed to Continuous Integration and Continuous Deployment.

 Preferred Skills

• Familiarity with the engineering aspects of some of popular machine learning practices, libraries, and platforms (e.g. MLflow, Kubeflow, Mleap, Michelangelo, Feast, HopsWorks, MetaFlow, Zipline, Databricks, Spark, MLlib, PyTorch, TensorFlow, and Scikit-learn among others).
• Comfortable dealing with trade-offs project delivery and quality, especially those involving latency, throughput, and http://transactions.proven/">transactions.
• Experience Continuous Integration & Continuous Deployment processes and platforms, software design patterns and APIs.
• A person that enjoys staying on top of all the best practices and tools of modern software engineering, while being a advocate of code quality and continuous improvement.
• Someone interested in large-scale systems and passionate about solving complex problems while being open and comfortable with changes in the tech stack the teams use.

●       Deep knowledge and hands-on experience of Java & UI stack.

●       Proficient experience of web technologies, frameworks and tools like HTML, CSS, JavaScript, React, NodeJS, XML, jQuery, Spring, etc.

●       Should be well versed with State Management, Redux, Reducers, Java Script, CSS in ReactJS/UI

●       Practical experience of test-driven development and constant refactoring in continuous integration environment.

●       Experience in Oracle PL/SQL programming is required, knowledge of SQL and relational databases

●       Experience working in an agile team, practicing Scrum, Kanban, or XP

●       Experience of performing Functional Analysis is highly desirable.

●       Excellent communication and teamwork skills.

People skills:

●       End to end ownership in driving team towards delivery.

●       Performance and productivity orientation to promote high-quality results.

●       Profound analytical skills and problem-solving abilities.

●       Good communication and excellent interpersonal skills.

●       Pro-active and flexible working approach.

●       Ability to think outside the box to resolve problems.

●       Efficient and well organized, detail oriented.

We are looking for a Full Stack Developer to join our engineering team and help us develop and maintain various software products. Developer responsibilities include writing and testing code, debugging programs and integrating applications with third-party web services. To be successful in this role, you should have experience using server-side logic and work well in a team.

Ultimately, you’ll build highly responsive web applications that align with our business needs.

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions

• Work experience as a Python Developer
• Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
• Knowledge of object-relational mapping (ORM)
• Familiarity with front-end technologies (like JavaScript and HTML5)
• Team spirit
• Good problem-solving skills
• BSc in Computer Science, Engineering or relevant field