Web Chat Support Process (Non Voice)

We are seeking a skilled Cloud Data Engineer who has experience with cloud data platforms like AWS or Azure and especially Snowflake and dbt to join our dynamic team. As a consultant, you will be responsible for developing new data platforms and create the data processes. You will collaborate with cross-functional teams to design, develop, and deploy high-quality frontend solutions. 

Responsibilities:

Customer consulting: You develop data-driven products in the Snowflake Cloud and connect data & analytics with specialist departments. You develop ELT processes using dbt (data build tool) 

Specifying requirements: You develop concrete requirements for future-proof cloud data architectures.

Develop data routes: You design scalable and powerful data management processes.

Analyze data: You derive sound findings from data sets and present them in an understandable way.

Requirements:

Requirements management and project experience: You successfully implement cloud-based data & analytics projects.

Data architectures: You are proficient in DWH/data lake concepts and modeling with Data Vault 2.0.

Cloud expertise: You have extensive knowledge of Snowflake, dbt and other cloud technologies (e.g. MS Azure, AWS, GCP).

SQL know-how: You have a sound and solid knowledge of SQL.

Data management: You are familiar with topics such as master data management and data quality.

Bachelor's degree in computer science, or a related field.

Strong communication and collaboration abilities to work effectively in a team environment.

Skills & Requirements

Cloud Data Engineering, AWS, Azure, Snowflake, dbt, ELT processes, Data-driven consulting, Cloud data architectures, Scalable data management, Data analysis, Requirements management, Data warehousing, Data lake, Data Vault 2.0, SQL, Master data management, Data quality, GCP, Strong communication, Collaboration.

Candidate should have 2–6 years total experience, with 1+ year mandatory as a Project Manager in ops-driven roles.

2. Candidate should have Strong hands-on experience with Asana/Jira/Notion, Google Workspace, and Slack.

3. Candidate should have Ability to manage end-to-end project execution (schedules, deliverables, performance reviews).

4. Candidate should have Experience in risk management, coordination, and cross-functional communication.

5. Candidate should have Basic working knowledge of Python + SQL.

6. Candidate should have Experience setting up or managing onboarding workflows for teams.

7. Candidate should have Strong stakeholder management and operational planning capability.

8. Candidate should be Open to travel for project needs across India

Job Title: Team Leader – Operations

Location: Mohali / Karnal

Shift: Morning / Evening / Night

Experience: 3+ Years in KPO / BPO / Service Industry

Languages: English & Punjabi

About the Role:

We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team. The ideal candidate will have prior experience in managing teams in a KPO, BPO, or Service Industry setup, with strong focus on process excellence and performance metrics.

Key Responsibilities:

• Lead, mentor, and motivate a team to achieve operational goals.
• Monitor daily operations to ensure productivity, quality, and SLA adherence.
• Drive performance improvements using data and process-driven insights.
• Conduct team reviews, provide feedback, and create development plans.
• Handle escalations and ensure effective client communication.
• Ensure compliance with organizational policies and operational standards.

Skills & Requirements:

• Minimum 3 years of experience in KPO/BPO/Service industry with team management exposure.
• Strong people management and problem-solving skills.
• Excellent communication in English & Punjabi.
• Proven ability to track and improve performance metrics.
• Flexible to work in rotational shifts (morning, evening, night).

What We Offer:

• Competitive salary with performance-linked growth.
• Exposure to a dynamic work environment.
• Opportunity to lead high-performing teams.

Location: HSR, Bangalore

Employment Type: Full-Time

Must Known Language: Kannada, Hindi and English

Role Overview:

We are looking for a full-time Admin who can focus on managing office facilities and ensuring smooth day-to-day operations.

Key Responsibilities:

• Handle all facility-related tasks such as plumbing, repairs, maintenance, and general upkeep.
• Coordinate with vendors, electricians, cleaners, and other service providers.
• Oversee office security and ensure smooth functioning on the ground.
• Support the receptionist only if needed (as a backup).

Working Days: Tuesday – Sunday (Monday off)

Preferred Candidate Profile:

• Experience: Prior experience in office administration, facility management, or a similar role.
• Skills: Strong organizational skills, vendor management, problem-solving, and the ability to handle day-to-day office operations independently.

Position Summary:

The Graphic Designer Intern will support our design team in creating visually compelling content for both digital and print media. This role is ideal for a creative individual with a passion for design, eager to develop their skills and contribute to exciting design projects.

Key Responsibilities:

• Assist in designing graphics for various platforms, including social media, websites, email campaigns, and print materials.
• Collaborate with the design team to brainstorm and develop creative concepts that align with project goals and brand guidelines.
• Create and edit visual assets such as banners, infographics, brochures, and promotional materials.
• Help with the preparation of design files for production and ensure accuracy in formatting and resolution.
• Research design trends and best practices to bring fresh ideas to the team.
• Support the team with administrative tasks related to design projects, including organizing assets and maintaining design archives.
• Participate in design reviews and provide feedback to improve project outcomes.

Position Overview:

We are seeking an experienced Engineering Manager to join our dynamic team. The ideal candidate will possess a strong technical background, with at least 6+ years of expertise in software development, architecture, and team leadership. As the Engineering Manager, you will play a pivotal role in driving the technical direction of our software development team, architecting robust solutions, and ensuring the successful delivery of high-quality software products.

Key Responsibilities:

·   Architect and lead the development of scalable, high-performance web applications utilizing Node.js / Javascript and MySQL with good to have experience in Angular.

·   Provide technical leadership and guidance to the software development team, overseeing backend and frontend development efforts.

·   Collaborate with cross-functional teams to define technical requirements, establish project timelines, and align software development strategies with business objectives.

·   Drive the implementation of best practices in software engineering, including code quality standards, unit testing, code reviews, and CI/CD processes.

·   Mentor and coach engineering team members, fostering a culture of continuous learning and technical excellence.

·   Lead technical discussions, identify opportunities for innovation, and evaluate emerging technologies to enhance our product offerings.

·   Analyze system architecture and design, ensuring optimal performance, scalability, and reliability of our software solutions.

·   Partner with stakeholders to define technical roadmaps, prioritize features, and deliver impactful solutions that meet customer needs.

·   Lead by example, demonstrating a commitment to collaboration, transparency, and continuous improvement within the engineering organization.

Qualifications:

·      Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.

·      Proven track record as an Engineering Manager or in a similar leadership role within software development.

·      Proficiency in JavaScript, with expertise in Node.js.

·      Experience working with technologies such as Redis, GraphQL, Messaging Brokers like Kafka or RabbitMQ, Integrating third party APIs

·      Experience in architecting and developing high-load, scalable web applications using modern frontend and backend technologies.

·      Strong proficiency in RESTful API design, microservices architecture, and distributed systems.

·      Demonstrated expertise in database design, optimization, and management, particularly with MySQL.

·      Familiarity with frontend technologies such as Angular desirable.

·      Experience with Agile development methodologies and DevOps practices.

·      Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

·      Experience with modern development tools and technologies, including Git, Jenkins, Docker, Kubernetes, etc.

If you possess the requisite skills and are passionate about driving innovation in the HR tech industry, we invite you to join our team at Akrivia HCM

We are looking for a Senior Data Analyst who will support our product, sales, leadership, and marketing teams with data collection and organization of data in order to draw conclusions, make predictions, and drive informed decision making.

• The ideal candidate is adept at using large data sets to find opportunities for product and marketing optimization and using data models to test the effectiveness of different courses of action.
• Not just that, you also understand how to clean and organize data for complete analysis and calculations using spreadsheets, SQL Python, and R programming.
• Visualizing and presenting data findings in dashboards, presentations and commonly used visualization platforms must be your strength.

SKILLS YOU MUST HAVE:

• Data Cleansing, Data Analysis, Data Visualization (DataViz), SQL Questioning, Decision-Making, Problem Solving, Data Collection, Data Ethics, Sample Size Determination, Spreadsheet,

RESPONSIBILITIES:

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
• Mine and analyze data from company databases (GOOGLE ANALYTICS, User DB, and 3rd party Marketing Analytics tools) to drive optimization and improvement of product development, marketing techniques, and business strategies.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.
• Strong understanding of Google Analytics (GA) fundamentals and how to work with raw GA data
• Automate custom data fetching from Google Analytics dashboard to excel sheet and other primary and secondary sources
• Work with complex SQL queries
• Work with Big Query with GA integration to extract data
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.
• Filter Data by reviewing reports and performance indicators to identify and correct code problems
• Developing and maintaining databases, data systems reorganizing data in a readable format
• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets could be helpful for the diagnosis and prediction
• Assign a numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
• Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.
• Develop company A/B testing framework and test model quality.
• Coordinate with different functional teams to implement models and monitor outcomes.
• Develop processes and tools to monitor and analyze model performance and data accuracy.
• Understanding of statistical concepts like Statistical significance, t-test, and z-test for AB testing
• Performing analysis to assess quality and meaning of data
• Preparing reports for the management stating trends, patterns, and predictions using relevant data
• Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
• Robust understanding of Mix panel and Amplitude

Skill requirement:

• 6-8 years of experience in database management and a strong understanding of Google Analytics
• Strong mathematical skills to help collect, measure, organize, and analyze data
• Experience using statistical computer languages (R, Python, MATLAB, SQL, etc.) to manipulate data and draw insights from large data sets.
• Experience analyzing data from 3rd party providers: Google Analytics, Site Catalyst, Coremetrics, Adwords, Crimson Hexagon, Facebook Insights, etc.
• Technical proficiency regarding database design development, data models, techniques for data mining, and segmentation.
• Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
• Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests, and proper usage, etc.) and experience with applications.
• Knowledge of data visualization software like Tableau
• Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions
• Accuracy and attention to detail
• Adept at queries, advanced excel management, writing reports, and making presentations
• Team-working skills
• Verbal and Written communication skills
• Proven working experience in data analysis

Requirements:

• Strong passion for Programming in general and Android App development in specific.
• Strong problem-solving skills.
• Strong system design and architecture skills - specifically for android.
• Curiosity to tinker around, explore new paradigms, and strong zest for continuous improvement.
• Over 4+ years of Android App development experience with strong basics and complete exposure to Android development.
• Idea/experience of unit and instrumentation testing in Android E2E App development and/or experience of developing SDKs is good to have.