Web Chat Support Process (Non Voice)

About Company

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. They are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives. The provision of location and capital expenditure for the centres is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. With penetration in more than 400 of the 500 odd slum communities of Pune, the program has now expanded to other cities viz. PCMC, Dombivali, Aurangabad and also States viz. Delhi, Odisha and in Hyderabad.

Core Values that drive us: Empathy | Inclusion | Integrity | Courage 

Roles & responsibilities

• Taking care on onboarding, induction & orientation

• Employee Engagement

• HR strategies and policies

• Organizational design

• Develops programs to build human capital and a strong employee development culture.

• Training & Development

• Analysis and Change Management

• Facilitates the development and implementation of employee performance measurements to gauge the success of programs and identify areas for improvement.

• Talent Assessment

• Leadership Development - Assesses leadership development, team development, and organizational communication programs and practices.

• Succession Planning

• Counselling and Guidance

• Grievance handling

• Building a positive and result-oriented working environment

• Creating an environment of accountability where success is measured

Requirements

• Should be Masters in HR

• Must have at least 10+ years of experience in the field of Organization Development

• Experience working with a NGO will be an added advantage

• Passionate about planning, developing, administering, and implementing innovative programs.

• Experience in the management of large- and small-scale change initiatives

• Demonstrated ability to drive change and influence the adoption of new ideas

• Learning Agility

• Strong written, verbal communication, interpersonal skills and excellent facilitation/presentation skills

• Able to communicate and collaborate effectively at all levels of the business

• Must be able to use a computer with a high degree of proficiency (Word, Excel, PowerPoint)

Job Description: Data Engineer (Fintech Firm)

Position: Data Engineer

Experience: 2-4 Years

Location: Mumbai-Andheri

Employment Type: Full-Time

About Us:

We are a dynamic fintech firm dedicated to revolutionizing the financial services industry through innovative data solutions. We believe in leveraging cutting-edge technology to provide superior financial products and services to our clients. Join our team and be a part of this exciting journey.

Job Overview:

We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team. The ideal candidate will have a strong background in ETL processes, data pipeline creation, and database management. As a Data Engineer, you will be responsible for designing, developing, and maintaining scalable data systems and pipelines.

Key Responsibilities:

• Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources.
• Build and maintain efficient data pipelines to support real-time and batch data processing.
• Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions.
• Optimize database performance and ensure data integrity and security.
• Troubleshoot and resolve data-related issues and provide support for data operations.
• Implement data quality checks and monitor data pipeline performance.
• Document technical solutions and processes for future reference.

Required Skills and Qualifications:

• Bachelor's degree in  Engineering, or a related field.
• 3-5 years of experience in data engineering or a related role.
• Strong proficiency in ETL tools and techniques.
• Experience with SQL and relational databases (e.g., MySQL, PostgreSQL).
• Familiarity with big data technologies
• Proficiency in programming languages such as Python, Java, or Scala.
• Knowledge of data warehousing concepts and tools 
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Qualifications:

• Experience with data visualization tools (e.g., Tableau, Power BI).
• Knowledge of machine learning and data science principles.
• Experience with real-time data processing and streaming platforms (e.g., Kafka).

What We Offer:

• Competitive compensation package (12-20 LPA) based on experience and qualifications.
• Opportunity to work with a talented and innovative team in the fintech industry..
• Professional development and growth opportunities.

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job description

As part of our role at a leading global insurance company, we are responsible for developing and managing applications.

To reinforce our dynamic development team, we are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.

Responsibilities:

Design, develop, and maintain the application 

Write clean, efficient, and reusable code

Implement new features and functionality based on business requirements

Participate in system and application architecture discussions

Create technical designs and specifications for new features or enhancements

Write and execute unit tests to ensure code quality

Debug and resolve technical issues and software defects

Conduct code reviews to ensure adherence to best practices

Identify and fix vulnerabilities to ensure application integrity

Working with frontend developers to ensure seamless integration of user-facing elements 

Collaborating with DevOps teams for deployment and scaling

Requirements:

Bachelor’s degree in computer science or information technology, or a related field.

Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.

Strong experience with Terraform, Java (Spring Boot), AWS, GitLab and Angular, NGXS, State Management, Typescript

Excellent problem-solving and debugging skills.

Strong communication and collaboration abilities to work effectively in a team environment.

Skills & Requirements

Terraform, Java, Spring Boot, AWS, GitLab, Angular, NGXS, State Management, TypeScript, Unit Testing, Debugging, Code Review, Software Architecture, DevOps Collaboration, Frontend Integration, Technical Design, Problem-Solving, Communication, Teamwork.

• Bachelors in Computer Science, Information Systems or equivalent.
• 6 years experience delivering highly available web/mobile applications including 1-3 years as Senior/Lead developer.
• Prior experience in retail domain is a plus.
• 3 years of experience working with distributed teams.
• Deep knowledge of UI Libraries / Frameworks, API (REST), API Management and building scalable and high performance Web APIs.
• Must have experience building websites using Javascript and Java technologies (e.g. Typescript, Spring Boot etc.). Search Engine and Native App development experience is a plus.
• AWS Serverless Cloud native services experience with Lambda functions, SNS, SQS, DynamoDB, API Gateway etc.
• Strong knowledge of Caching frameworks, data structures, algorithms, operating systems, and distributed systems.
• Strong understanding of databases, NoSQL data stores, storage and distributed persistence technologies.
• Strong communication and presentation skills.
• Passionate about enabling next generation experiences.
• Experience with automated testing, deployment pipelines and cloud based infrastructure

• Develop omni-channel digital solutions leveraging serverless and micro services in a cloud based platform to develop backend services.
• Design high/low level solutions, contribute towards architecture and technical roadmap.
• Lead technical implementation/delivery.
• Host/Lead technical discussions.
• Champion software development best practices, test driven development, CI and CD.
• Build cloud native and highly cost efficient solutions.
• Innovate, Unlearn and Disrupt. Research next generation frameworks and technologies.
• Embrace change. 

Dot is a technology start-up, operating in Fintech and e-commerce space. With the aim to
revolutionize offline-to-online(O2O) space, Dot strives to enable digital transformation of Offline businesses using smart innovations. This is a huge market, serving the 1.3 billion strong Indian population.

The start-up is led by a strong and experienced team. It has already raised seed funding of ~US$ 35.5 Million from renowned investors.

To know more, head over to: www.dotpe.in

About the Founders
The company is led by an experienced team, three ex-PayU employees - Shailaz Nag, Gyanesh Sharma & Anurag Gupta, with proven expertise & knowledge of the fintech space as well as experience in building & managing companies.

Shailaz Nag is a well known visionary entrepreneur. He was ex-Managing Director and co-founder of PayU, (India’s largest and profitable Payment Company) which is currently valued at US$ 3 Billion. He was also one of the founding members of Ibibo Group. Shailaz Nag is a Chartered Accountant and also holds an MBA degree.

Gyanesh Sharma is an IIT Delhi alumnus, holding a B.Tech. degree in Computer Science. He has strong experience in leading tech teams, holding position of
● CTO at Shopclues
● Head of engg. at PayU
● Engg. Head at MakeMyTrip

Anurag Gupta has a decade long experience in building financial services business. He was Vice-President & Business head at PayU for Omnichannel business. He also headed Bank & Product Partnership for PayU.

Investors
Dot has raised seed funding of US$ ~35.5 million from
● Naspers Fintech (PayU) -
○ $120bn group with global presence. Listed in London, Johannesburg, Amsterdam
○ Presence in India : MMT-Goibibo, PayU, Flipkart, Swiggy, Byju’s, OLX
○ Global Presence : Tencent - WeChat, OLX
● Fosun RZ Capital
○ Affiliate of Fosun Group - A $100Bn Chinese conglomerate
○ Presence across global growth markets
● Info Edge
○ Parent company of naukri.com, jeevansaathi.com, 99acres.com, shiksha.com
○ Listed on NSE & BSE with a market cap of INR 27,000 crore
○ Major investor in zomato.com & policybazaar.com

Products
At Dot, we are solving the key problems that lie at the heart of Offline businesses by equipping them with commerce and fin-tech products. We are building a horizontal Omni-channel platform encompassing several Products all aimed at empowering all types of merchants, big or small, with Digital Technology. Whilst strengthening the merchants, our products also aim to direct this digital transformation towards improving the customer journey.
Our initial Product line-up has already garnered attraction from several renowned enterprises as well as significant interest from every medium and small-scale merchant we touch. And this just marks the start of our journey!

About Profile
Responsibilities
• Understanding the business requirement and provide good scalable solution
• Integration of user-facing elements developed by a front-end developers with server side logic
• Completely owning the backend services of a module
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Our stack is ReactJS, React Native, Golang, MySQL, NoSQL and hosting environment is AWS

Skills and Qualifications
• Extensive and expert programming experience in anyone programming language (Golang/ C/ Java).
• A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and distributed system applications
• Experience with building and scaling apps with RDBMS as well as NoSQLs.
• Experience creating scalable Web APIs for mobile and browser consumption
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Have a penchant for solving complex and interesting problems
• Worked in start-up culture with high levels of ownership and commitment
• Excellent coding skills – should be able to convert design into code fluently
• Engineers from Tier 1 colleges

What will be your role as Sales Rockstar at Hevo?

We are looking for an experienced Inside Sales professional to join our sales team. This is an opportunity for you to be a key part of building a successful business:

1. Manage End-to-End Sales process (Inbound Leads to Closure) for North American markets
2. Deliver quality and tailored demonstrations to prospects based on the use cases
3. Understand customer goals, plans, challenges, timeline, budget, authority
4. Meet or exceed your defined sales activity and revenue quota
5. Collaborate with cross-functional teams for timely resolution of prospect's queries
6. Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices

What are we looking for?

1. 1 to 5 years of experience in End-to-End Sales/Business Development in SaaS/IT Product/IT Services organization in North American markets
2. Prior or current experience in managing end to end sales lifecycle i.e. Inbound Lead to Closure
3. Must have prior experience of managing sales/business development North American market
4. MBA (Sales and Marketing) or B.Tech in Computer Science / Information Technology (Preferred)