Web Chat Support Process (Non Voice)

At Kitchen Spurs, we help restaurants grow by combining data, design, and operational intelligence. We’re hiring a Catalog Lead to take full ownership of how menus are structured, priced, and presented on delivery platforms like Swiggy and Zomato—while managing execution through POS systems or first-party menu tools.

This is a critical, cross-functional role that directly impacts discoverability, conversions, and revenue for our restaurant partners. As a team lead, you will also be responsible for mentoring, training, and overseeing a team of catalog executives, ensuring accuracy, speed, and consistency in execution at scale.

Role Overview

You will be responsible for crafting and managing the digital menu experience across platforms. While the menu is presented to customers via Swiggy and Zomato, it's often managed through external POS systems (like Petpooja or DotPe) or the platforms' own menu dashboards. This role requires strong attention to detail, platform fluency, and a deep understanding of how to drive performance through better catalog design.

Key Responsibilities

• Take full ownership of how restaurant partners' menus appear on Swiggy and Zomato
• Navigate POS systems and aggregator dashboards to implement structured, conversion-optimized menus
• Work closely with internal teams and restaurant partners to translate business goals into catalog strategy
• Benchmark competitors and guide pricing, add-on logic, modifiers, images, and naming conventions
• Document processes and develop SOPs to support execution at scale
• Train and manage a team of catalog executives to maintain quality and turnaround times
• Ensure menus are not only accurate, but also positioned to maximize AOV, frequency, and discoverability
• Use a combination of culinary knowledge and performance data to refine catalog strategies.

What We’re Looking For

• 2 to 5 years experience working with e-commerce catalogs
• Comfort with online tools (either first party or via middleware like UrbanPiper, DotPe, Petpooja)
• Strong understanding of menu performance drivers - from pricing and categorization to imagery and modifiers.
• A process-oriented mindset with the ability to define playbooks and troubleshoot at scale.
• Excellent communication and client-facing skills with a consultative approach.
• Hands-on problem solver with ownership mentality and first-principles thinking.
• Ability to collaborate across teams (e.g., Account Managers, Developers)
• Experience using ChatGPT or similar AI tools to plan smarter and execution at scale, eg, menu descriptions, cross sell suggestios (e.g., descriptions, tags), or assist with operational documentation and efficiency

Good to Have

• Proficiency with Google Sheets (QUERY, VLOOKUP, ARRAYFORMULA, etc.)
• Background in food delivery, restaurant tech, or menu merchandising
• Experience managing catalogs across multiple brands
• Visual judgment in selecting and refining food images for platform use
• Proven ability to lead and mentor a team.

We are seeking a Senior Software Engineer (.NET, HTML5, and CSS) to join our team.

Responsibilities:

• Full stack development of web applications including projects ranging between data tiers, server-side, APIs, and front-end.
• Solve moderate to complex problems with minimal guidance and support.
• Help guide the progress of projects and tickets through the use of TechDev’s project and task management systems.
• Participate in release planning, support the success of released projects.
• Propose architectural directions when involved in planning projects.
• Ensure documentation and communication needs for projects are satisfied.
• Provide research, prototyping, and product/library exploration as requested – helping the TechDev team choose the best fits for technology.
• Production of automated testing as needed (including unit tests and end-to-end testing).
• Monitor the quality and security of projects with the use of static code analysis tools such as SonarCube.
• Respond to, troubleshoot, and resolve defects and outages in WLT software. This includes being able to respond to emergencies quickly if needed.
• Mentor and provide guidance to other Developers, perform constructive code reviews.
• Learn continuously and stay up-to-date with trends, technologies and direction in the technology industry and help surface. recommendations for Tech Dev, its processes, and its projects.
• Understand and display WLT’s values.
• Other duties as assigned.

Requirements:

• Ability to produce responsive and mobile-first front-ends using modern best practices and frameworks.
• Proficiency in technologies including but not limited to:.NET, HTML5, CSS, JavaScript, Angular, Svelte, SQL and non-relational DBs.
• Ability to be pragmatic in decision-making
• Comfort with implementation and management of packages and libraries to enhance software products (eg. Tailwind, PrimeNG, and others).
• Ability to juggle multiple priorities and respond dynamically as priorities change.
• Demonstrate a passion for learning new technologies and staying current.
• Strong time management capability, ability to estimate project scopes accurately, and adhere to timelines.
• Understands the “Big Picture” and has an entrepreneur way of thinking.
• Detailed knowledge of various browser capabilities, technologies, and good web design practices.
• Comfortable both architecting and implementing solutions through a team.
• Understanding the fundamentals of behind a scalable application.
• Familiar with various design and architectural patterns.
• Fluent with modern DevOps patterns.
• Strong communication and collaboration skills.
• Ability to uphold WLT values.

Experience:

• 10+ years hands on experience building dynamic web application using:.NET C#, JavaScript, CSS, Web APIs
• Experience with JavaScript front end frameworks such as Angular or Svelte
• Strong mentoring and interpersonal skills are required
• Experience with working on an agile development team
• Good understanding of databases, tools and techniques used for object to relational mapping, experience in performance tuning. Experience in technologies such as Microsoft SQL Server, SQL Azure, Entity Framework, other ORMs, and non-relational data stores.
• Experience integrating off-the-shelf solutions, understand build vs. buy decisions
• Experience with Azure DevOps, GIT, and Visual Studio for task and source code management – including CI and GIT branching strategies
• Experience with Microsoft Azure or similar cloud platforms
• Proficient in object-oriented design and development. Knowledge of common architectural patterns, SOLID principals, OWASP top-ten, and industry accepted best practices.
• Experience with Education technology and Learning Managements Systems (LMSs) a plus

Education or Certification:

• Bachelor’s degree in computer science, software development or equivalent experience.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/1lunY?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

For our Cloud and Digital team, we seek Hands-On Technical Lead who can work on designing & implementing high quality scalable cloud software while providing technical leadership/mentoring to a small team of talented developers in agile environment. Your ability to lead the architecture, design, and implementation of maintainable, high-quality, and high-performing web (Java microservices, React UI, AWS) and mobile applications (iOS, Android, React native) is essential for success in this role. 

What you will be doing:

1. Strong programming knowledge in a combination of Java/Spring boot and Ruby on Rails. Expert in working in AWS Cloud, Micro services, REST, MongoDb / RDBMS/Cassandra, React /Node/Java Script, web frameworks/web technologies, Docker, Kubernetes, Messaging Brokers (Kafka, Kinesis, RabbitMq), Redis
2. Shaping architecture for robust, reliable, and high-performance applications, considering functional and technical requirements.
3. Manage/Mentor team of talented developers. Collaborate with cross functional stakeholders.
4. Estimate/Plan/Manage project deliverables in Agile environment with incremental system delivery.
5. Knowledge of data analytics and machine learning is a plus.
6. Good knowledge in version control and branching concepts (git, mercurial)

Who you are and what you bring:

1. B.E/B.Tech in Computer Science / Electronics and Electrical. Strong academics and career track record.
2. 15+ years of solid software development experience in building secure, scalable, and resilient systems.
3. Proven experience as software technical lead/manager/architect with cloud and digital SW
4. Excellent knowledge of software implementation, design and architecture of Web and Mobile apps.
5. Proven experience in working with AWS (preferably) or GCP or Azure.
6. Strong understanding of monitoring and logging tools.
7. Strong understanding of software design principles (SOLID, design patterns etc.)
8. Strong understanding of SOA and enterprise integration patterns.
9. Strong understanding of Functional or OOP patterns.
10. Experience in Web and Mobile software development and coding in various languages (Ruby on Rails, Node.js, Java, React, iOS, Android, Python etc.). Familiarity with HTML/CSS, JavaScript and UI/UX design.

• Performing market research.
• Gathering and processing research data.
• Assisting with inventory control.
• Organizing staff meetings and updating calendars.
• Processing company receipts, invoices, and bills.
• Assisting and supporting management.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Apply data program techniques and procedures
• Generate reports, store completed work in designated locations and perform backup operations
• Scan documents and print files, when needed
• Keep information confidential

About the company:

NowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction and every machinery. NowPurchase is building a rich, digital marketplace where Metal Manufacturers can procure high quality raw materials in a trusted manner. At the same time we are building the OS (Operating System) that will supercharge their productivity and processes to ultimately make procurement autonomous. Now Purchase raises USD 2.4 million in Nov 2021, led by Orios Venture Partners, InfoEdge Ventures.

About you: 

We are looking to add an immensely talented Senior Front End Engineer that will help us invent, design, refine and deliver products that will meet our vision. Expect to build a lot of web interfaces and dashboards both for the browser as well as native IoT enabled terminals that will be placed at the manufacturers' premises. You need to lead the front end team to make sure they are delivering high quality code and are constantly inspired to experiment with tools to push out MVPs.

Roles & Responsibilities:

• You are empowered to work directly with leadership and the product team to make decisions about your code and future of the product.
• Deliver high quality modular code deployed over web, mobile and native IoT enabled terminals that leverage REST-based services and real time sockets.. This would include visual dashboards and real time optimizations that are critical for the manufacturing process.
• Have a strong emphasis on shipping features quickly without sacrificing code quality. Be ready to build a lot of MVPs that will go through iteration or be completely scrapped depending on the outcome at the customer end.
• Own your Agile projects and lead the team from software design to implementation and deployment. Maintain sprints, delivery timelines and contribute to better managing the engineering team.
• Transform UI designs and mockups into pages and flows using CSS3 and JavaScript frameworks. Be ready to do the mockups yourself sometimes.
• Build a culture of simplicity and pragmatism, which is reflected in your elegant code that other developers emulate and you ensure through thorough code reviews and processes.
• Have an exceptional understanding of asynchronous request handling, partial page updates, and service workers and command over the internals of JavaScript, React and Redux.
• Continuously evaluate existing engineering processes and recommend improvements.

Required Skills and qualification:

• 4+ years’ experience developing rich UI/Front-end for user-facing web applications.
• Strong experience with React or similar frameworks, TypeScript, SSR (Server Side Rendering), SPA (Single Page Application), PWA (Progressive Web application), OOP (Object Oriented Programming), Reactive programming, and Unit tests.
• Demonstrated ability to function as a project leader as well as an individual contributor.
• Excellent communication and facilitation skills.

Tech Stack skills required:

• React/Redux
• Python/Django/Celery
• Git, AWS, ELB (Elastic Beanstalk), Netlify
• PostgreSQL/Redis/S3

Location: 

On- site: Kolkata, West Bengal

Compensation & Benefits:

• Cash Compensation: As per industry standards & pedigree of candidate
• ESOPs: 10% of NowPurchase is dedicated to current & future team members. Your package would entail some ESOPs so that you own a part of the company and grow along with it.
• Medical Insurance: Benefits of group insurance of 3 lakhs for family including parents, spouse, children
• Generous leave structure and WFHs including Marriage, Maternity & Paternity leaves
• Complete Relocation Expenses: We are building a unicorn out of the city of Joy (Kolkata). We will pay for everything you spend to relocate here.

Company Link: https://nowpurchase.com">https://nowpurchase.com

LinkedIn: https://www.linkedin.com/company/nowpurchase/">https://www.linkedin.com/company/nowpurchase/

Candidate should ideally be a B.E/B.Tech graduate with 2 to 5 years of real-time experience.

Expertise in React.js, C#, ADO.Net, Web API, MS SQL Server 2008 and above, JavaScript, jQuery, JSON, AJAX and XML

Looking for Full stack .NET Developer who will work closely with Project Manager, Software Developers and QA Team to develop cutting edge web-based solutions in a Product Development Environment. The job involves working with some of the latest technologies including React.js, WCF, REST services, jQuery and AJAX.

Should be experienced with Agile methodology and working with Agile development teams. 

Ability to work within a team and work independently

Experience with the full SDLC, including design, development, testing, deployment, and documentation activities

Excellent object-oriented design and development skills

Excellent communication skills

Experience working on a CRM product or a Marketing Automation or Analytics tool or Digital Publishing is a major advantage

Experience with Microsoft Design patterns and Microsoft Enterprise Library

Skills:

Strong working experience into C#, ADO.Net, MS SQL Server 2008 and above versions, JavaScript, jQuery, WCF, REST based services and AJAX

Development experience with data integration technologies including Web API, REST, SOAP, JSON and XML

Strong working knowledge with JavaScript frameworks such as jQuery, React, Angular

Strong working knowledge of debugging for rapid development; experience with development tools such as Firebug, Fiddler

Strong understanding of cross-browser compatibility, with support for IE, Firefox, Chrome, Safari on Windows and Safari, Firefox, Chrome on MAC

Strong HTML and JavaScript (AJAX, DOM)

Strong written and verbal communications skills

TFS/VSTS/SVN and any source management experience like Git, AWS CodeCommit etc.

Working knowledge in Node.js, React.js, and Twitter bootstrap framework is an advantage

Knowledge of CI/CD process and cloud platforms like AWS would be an added advantage.

About Us:

Mirabel Technologies is the world's leader in media management software for the publishing industry with over 15,000 websites, magazines, and newspapers in 20 different countries who use Mirabel Products. This dynamic technology company is based in the booming seaside city of Fort Lauderdale, two blocks from beautiful Las Olas Boulevard and is known for its creative entrepreneurial environment and high employee retention levels. Mirabel recently launched Mirabel's Marketing Manager, a cutting-edge marketing technology startup product that focuses on email marketing, lead identification, customer relationship management, prospecting and data appending tools. The company is looking for dynamic employees who want to join a growing company in an exciting industry.

• Excellent knowledge of Unity, including experience with scripting, textures, animation, GUI styles, and user session management.
• Familiarity with level design and planning.
• Experience with game physics and particle systems.
• Experience with mobile and console game development.
• Experience optimizing memory and space usage for support of older hardware.
• Ability to constantly learn and stay in touch with evolving game standards and development technologies.
• Strong understanding of object-oriented programming.
• Familiarity with current design and architectural patterns.
• Knack for writing clean, readable, and easily maintainable code.

If you are looking forward for this opportunity, kindly apply with us with below asked details:

Total Experience:

CTC:

ECTC:

NP:

Current Location:

Hometown:

• erform maintenance functions in a safe and profitable manner.
• Perform and/or coordinate scheduled and unscheduled maintenance and repairs
• Perform maintenance including troubleshooting and repair of CNC and manual manufacturing equipment
• Perform and or coordinate scheduled and unscheduled maintenance/repairs of production support and facilities equipment, i.e. air compressors, fire extinguishing and sprinkler systems, forklifts, lifting equipment, HVAC system and filtration systems.
• Install and/or oversee the installation and commissioning of new equipment. Troubleshoot, repair, and maintain all new and existing production and production support equipment.
• Coordinate third party maintenance and support activities.
• Work with departments to ensure maintenance activities are performed in alignment with production schedules.
• Initiate and maintain records within the maintenance electronic tracking system and write SOP’s as required.
• Ensure safety policies and procedures for performing maintenance activities are in place and comply with all State and Federal requirements.
• Follow all building code requirements.
• Maintain a safe, clean, and secure work area
• Support 5S, lean and continuous improvement activities.