Web Chat Support Process (Non Voice)

Candidate must be a Qualified Chartered Accountant (CA).

Candidate must have 2+ years of post-qualification experience in Finance & Accounts.

Candidate must be an immediate joiner or available to join within 30 days only.

Candidate must have experience working on SAP. (atleast of 1 year)

Looking candidates from Surat or nearby Surat location only.

Coordinate and manage statutory and tax audits, inquiries and notices from tax and regulatory authorities;

Prepare and maintain documentation and records related to notices from tax filings, provisions and other tax related activities.

Exposure to TRAI / DoT regulatory reports.

Handling Cost Audit

Should have Knowledge of IndAS116

Candidates who belongs to service industries will be more preferred.

Job Description

About the Role

We are seeking an experienced and hands-on Lead AI Engineer with 8-9 years of experience in developing, fine-tuning, and deploying machine learning and deep learning models, including Generative AI systems. The ideal candidate will have strong expertise in classification, anomaly detection, and time-series modeling, along with deep experience in Transformer-based architectures and modern LLM ecosystems.

This role requires technical leadership, architectural decision-making, and mentoring of AI engineers, while actively contributing to building scalable AI solutions. Expertise in model optimization, quantization, and Retrieval-Augmented Generation (RAG) pipelines is highly desirable.

Responsibilities

• Lead the design, development, and deployment of ML and deep learning models for classification, anomaly detection, forecasting, and natural language understanding tasks.
• Architect and build scalable AI and Generative AI solutions, including RAG pipelines for document search, Q&A, summarization, and enterprise knowledge systems.
• Design, train, and fine-tune deep learning models including RNNs, GRUs, LSTMs, and Transformer architectures (e.g., BERT, T5, GPT).
• Drive the fine-tuning and adaptation of large language models (LLMs) using techniques such as Supervised Fine-Tuning (SFT) and Parameter-Efficient Fine-Tuning (PEFT) methods like LoRA or QLoRA.
• Apply model optimization techniques such as quantization, pruning, and efficient inference strategies to improve latency and reduce compute and memory footprint in production systems.
• Define and implement evaluation frameworks, track model performance, monitor model drift, and drive continuous model improvement.
• Lead collaboration with data engineering, backend, platform, and DevOps teams to productionize AI solutions using scalable infrastructure and CI/CD pipelines.
• Provide technical mentorship and guidance to junior and mid-level AI engineers and contribute to best practices in ML engineering.
• Ensure clean, reproducible code, maintain experiment tracking, documentation, and version control of models and datasets.
• Stay up to date with the latest advancements in LLMs, Generative AI, and AI infrastructure, and help drive adoption of new technologies.

Required Skills & Qualifications

• 8-9 years of hands-on experience in machine learning, deep learning, or data science roles.
• Strong programming expertise in Python and ML/DL libraries such as scikit-learn, pandas, PyTorch, and TensorFlow.
• Deep understanding of machine learning algorithms, deep learning architectures, and sequence/NLP modeling techniques.
• Extensive experience with Transformer models and open-source LLM ecosystems (e.g., Hugging Face Transformers).
• Hands-on experience building Generative AI applications and RAG-based systems using frameworks such as LangChain or LlamaIndex.
• Experience with model optimization and quantization techniques (dynamic/static quantization, INT8, etc.) for efficient inference.
• Strong understanding of embeddings, vector databases, and retrieval systems (e.g., FAISS, Pinecone, Azure AI Search).
• Experience with model evaluation, monitoring, and performance optimization in production environments.
• Familiarity with containerization (Docker), experiment tracking (MLflow), and CI/CD pipelines.
• Proven ability to lead technical initiatives and mentor engineering teams.

Preferred Qualifications

• Experience fine-tuning LLMs using SFT, LoRA, or QLoRA on domain-specific datasets.
• Exposure to MLOps platforms such as SageMaker, Vertex AI, or Kubeflow.
• Experience with distributed data processing frameworks like Spark and workflow orchestration tools such as Airflow.
• Contributions to research papers, technical blogs, patents, or open-source projects in ML, NLP, or Generative AI.
• Experience designing enterprise-scale AI platforms or AI-powered products.

Skillset

Angular, React/Redux (or Similar Technology)

Node.js

RESTfull API integration

Experience working with Docker and containerized applications

Experience working with Kubernetes or other container orchestration tools

Knowledge and understanding of working in AWS environments

Experience in full-stack development (with a passion)

RDBMS and Document Database

Experience with Agile/Scrum Development Methodology

Exposure to Continues Integration (CI/ CD) Devops, AWS

Version control systems like Git/ TFS

We are looking for 30 Candidates with good written and verbal communication skills.

Direct Walkin between 10 AM to 7 PM IST (Monday to Saturday) or Call +91 844 855 (0986) to fix up an interview

Designation : Travel Sales Executive (Blended Process - Chat & Calling)

Job Type: Full Time

Work Experience: 0 to 4 years - Freshers Welcome

Shift Timing: 9hrs Monthly Rotation Shift (Comfortable with Night Shifts)

Working Days: 6 (Rotational Weekly Offs)

Office Location: Rajouri Garden, New Delhi - 110027

Number of Openings: 30 Candidates

Salary : As per the industry Standards with Good Incentives

Responsibilities:

1. Customer Service: Provide excellent customer service by actively listening to customers' travel requirements, offering personalized recommendations, and addressing any inquiries or concerns promptly and professionally.

2. Travel Planning: Understand customers' travel preferences, budgets, and special requirements to create tailored travel itineraries that align with their needs. Offer expertise on popular destinations, attractions, transportation options, and accommodations to enhance the travel experience.

3. Sales and Booking: Handle the customers over chat and phone, email etc. and Convert customers' inquiries into confirmed bookings by effectively promoting travel products and services, negotiating prices, and closing sales. Utilize the booking system to make reservations for flights, hotels, transfers, tours, and other travel-related services.

4. Product Knowledge: Stay updated on the latest travel trends, industry news, and product offerings to provide accurate and up-to-date information to customers. Actively participate in training programs and familiarize yourself with the OTA's supplier network to offer a wide range of travel options.

5. Cross-Selling and Up-Selling: Identify opportunities to enhance customers' travel experiences by recommending additional services, upgrades, or add-ons such as travel insurance, airport transfers, sightseeing tours etc.

6. Relationship Building: Build and maintain strong relationships with clients to foster loyalty and repeat business.

7. Documentation and Administration: Ensure accurate and timely documentation of customer information, bookings, and financial transactions in the OTA's systems. Adhere to company policies, procedures, and quality standards to maintain professionalism and data integrity.

8. Sales Targets and Performance: Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the OTA management. Regularly update your supervisor on sales progress, challenges faced, and strategies implemented to achieve targets.

Qualifications:

·       High school diploma or equivalent; a degree in tourism, hospitality, or a related field is a plus.

·       Previous experience in a similar role, preferably as a travel consultant or sales representative.

·       Strong knowledge of popular travel destinations, airlines, hotels, and tour operators.

·       Proficiency in using computer reservation systems, booking platforms, and office software.

·       Excellent communication and interpersonal skills to build rapport with customers and colleagues.

·       The customer-focused mindset with a passion for delivering exceptional service.

·       Ability to work independently and as part of a team in a fast-paced, target-driven environment.

·       Attention to detail, organizational skills, and the ability to multitask effectively.

·       Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required in the travel industry.

Email ID – hr(dot)proglogix.com

• Day to day sourcing for the region (Maharashtra and Gujrat)
• Working closely with business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
• Building and developing the required team to achieve the targets
• Driving efficiencies to maintain sourcing service levels and expanding margins of the region
• Building and implementing processes to increase the overall efficiency and reliability of the region
• Participating in cross-functional projects for high priority initiatives and bringing process and data-driven focused approach to support the organization's goals
• Driving change management to ensure efficient implementations of any new strategic change
• Collaborating closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective to drive stakeholder success
• Ensuring excellent customer and partner experience

Desired Candidate Profile

• Graduates from Tier 1/2 Engineering colleges/Post Graduate from Tier 1/2 Management colleges with good academic performance
• 4-8 years of frontline Operation/sourcing/channel management experience or P&L Management
• Strong leadership qualities to lead a large geographically spread team
• Ability to manage conflicts and good stakeholder management skills
• Multi-tasking capabilities and inter departmental coordination
• Product first mindset and relevant experience is a useful plus
• Experience in channel management in B2C space will be very useful
• A strong team sport background is a plus (showcasing the long term commitment and rigor)   

solutions and with customer success team for deploying the same to customers.

2. Build & Design conversational chatbots that can be directly deployed for usage bya

large volume of customers.

3. Prepare Chabot user flows and process flows to effectively communicate interaction and

design ideas.

4. Analyze data coming from bot conversation to provide insights w.r.t processes and user

experience enhancement

5. Ensure that the customer understands the solution and receive responses to all open

questions and action items.

6. Prepare solution-related documents and specifications with the ability to write clear,

concise requirements and functional design documentation. Configure the solution,

followed by the creation, execution and maintenance of accurate and detailed test plans

for applicable testing.

7. Drives problem management and associated resolutions delivery with product

management teams.

REQUIRED SKILS

1.Pre-Sales or technical consulting with enterprise software

2. Able to understand technology practitioner - you have got your hands dirty with APIs,

technical definitions, and stitching solutions between partner ecosystems with basic REST

APIs consumption & JSON manipulation knowledge.

3. Excellent understanding of SDLC, Agile & Scrum.

4. Good knowledge of preparation of BRD, FRD, SRS, Use Case, UML, ER Diagrams & Flow

Charts.

5. Creation of user-stories and bridging the gap between the development team, client, and

project manager.
6.Requirement Gathering, Preparation of Documents, Writing Test cases, and UAT.

• 3 years experience
• Strong in : HTML/JS/CSS
• Experience with any particular front-end stack like React or equivalent frameworks
• Front-End experience with and without frameworks
• Experience working on front-end graphic systems including canvas, SVG, webGL is a bonus
• Experience working on timeline based animations is a bonus

• You’ve got good experience working on web applications
• You have a clear knowledge and hands-on with ES6+ and you know AngularJS, Vue or React/React-Native
• Advanced knowledge in AngularJS, VueJS and CSS with material design styles guide
• Basic knowledge of NodeJS
• Basic understanding on Progressive Web Applications will be well appreciated
• Advanced knowledge in WebPack and other basic tools to work with Javascript nowadays (Git, npm, etc ...)
• Knowledge and experience in the development of unit tests for VueJS (no matter the library or framework)
• Good Knowledge on Optimizing performance and browser compatibility is always at the top of your mind

Skills Required:

VueJS, AngularJS, ReactJS, NodeJs, Webpack, CSS, HTML5