Virtual Assistant

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

Role Senior Dot Net Developer

Location India, Remote (Work from Anywhere in India)

Minimum Qualification B. Tech. (or equivalent) from an accredited institution

Indicative Experience 5+ years

Domain : Preferably Life-Sciences/Pharma

Customer Profile : Captive research and development pods for a $ 500 million group of pharma data research companies that help patients gain access to life-saving therapies. We help our clients navigate the complexities at each step of the drug development life cycle, from pipeline to patient.

Other benefits Health Insurance, Provident Fund, Life Insurance, Reimbursement of Certification Expenses, Gratuity, 24x7 Health Desk.

Overview:

The Senior .NET Developer plays a crucial role in the organization, responsible for developing, testing, and maintaining high-quality software solutions using .NET technologies. They are essential in ensuring the stability and scalability of our systems, contributing to the overall success of our software products.

Key Responsibilities:

• Designing, coding, and testing software applications using C# and the .NET framework.
• Collaborating with cross-functional teams to analyze user requirements and deliver robust solutions.
• Implementing and maintaining ASP.NET MVC applications, ensuring high performance and responsiveness.
• Developing database structures and queries using SQL Server for data storage and retrieval.
• Integrating front-end elements with server-side logic using JavaScript and other web technologies.
• Utilizing Entity Framework to map and access data from the database.
• Creating and consuming web services using Web API to support system integrations.
• Participating in code reviews, identifying areas for improvement and implementing best practices.
• Resolving technical issues and debugging software to optimize functionality.
• Collaborating with the QA team to perform thorough testing and ensure product quality.
• Keeping abreast of industry trends and technologies to enhance technical capabilities.
• Providing technical guidance and mentorship to junior team members.
• Contributing to the continuous improvement of development processes and methodologies.
• Adhering to project timelines and delivering high-quality code within established deadlines.

Required Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience as a .NET Developer, with a strong portfolio of successful projects.
• Proficiency in C#, .NET Framework, ASP.NET, and MVC for developing web applications.
• Solid understanding of SQL Server and database design principles for efficient data management.
• Experience in client-side scripting using JavaScript, HTML, and CSS.
• Familiarity with Entity Framework for ORM, and Web API for building RESTful services.
• Strong knowledge of software development best practices and design patterns.
• Ability to work collaboratively in a team environment and communicate effectively.
• Excellent problem-solving skills and attention to detail in writing clean, maintainable code.
• Proactive attitude towards learning and applying new technologies to enhance development processes.
• Working knowledge of version control systems, such as Git, for code management.
• Certifications in relevant technologies, such as Microsoft Certified: Azure Developer Associate, are a plus.
• Experience with agile methodologies, such as Scrum or Kanban, for iterative and adaptive development.
• Strong analytical and troubleshooting abilities to identify and resolve complex technical issues.
• Understanding of software security principles and implementation of best practices to safeguard applications.

- You will play a key strategic and consultative role in developing, delivering and maintaining digital ad tech products

- Work as part of the engineering and product teams to develop complex platforms and systems that are scalable to millions of users - Result-oriented full-stack development for world-class products with high degree of performance and quality

- Developers in our teams are also adept at formulating product strategies, research best practices, bring in expertise and mentor younger talent and drive the organization’s goals higher with a self-starter attitude

- Strong sense of commitment, problem-solving, professional ethics and willingness to learn new things are a standard requirement for all our openings

Note: Looking for somebody who has experience working in the Fintech domain and BFSI, 

Job Brief
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As a Content Writer you will:

• update existing materials, generate novel work, and identify new ways to reach and engage consumers.
• contribute to the shaping of our stylistic and editorial guidelines.
• keep abreast of the latest SEO techniques.
• focus on appealing to consumers' interests by creating engaging material that will increase reader engagement.

Responsibilities

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• Conducting in-depth research on industry-related topics to develop original content.
• Developing content for blogs, articles, product descriptions, social media, the company websites, and press releases.
• Assisting the marketing team in developing content for advertising campaigns and marketing collateral.
• Proofreading content for errors and inconsistencies.
• Editing, reviewing, and updating existing content to improve readability.
• Ensuring all around consistency with respect to brand guidelines.
• Coordinating with marketing and design teams to create promotional materials.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Collaborating with internal departments to establish campaign objectives, complete tasks, identify and solve problems.
• Conducting research and interviews to learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.

Requirements
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• Strong listening & communication skills.
• Excellent writing and editing skills.
• Working knowledge of content management systems.
• Familiarity with web publications.
• Ability to work in a fast-paced environment & handle multiple projects concurrently.
• Excellent research, organizational, and time management skills.
• The capacity to work independently and collaboratively.
• Ability to work efficiently without compromising quality or accuracy.
• Proficient in all Microsoft Office applications.

Background
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• Proven content writing or copywriting experience.
• A portfolio of published articles.
• Bachelor's degree in Communications, Marketing, English, Journalism, or related field.

ROLES & RESPONSIBILITIES:

• Responsible for Blockchain evaluation, smart contract development, implementation supporting the digital strategy group initiatives.
• Must have hands-on experience using Solidity.
• Experience in setting up Blockchain nodes and networks.
• Design and develop the architecture of Blockchain Solutions from a systemic standpoint.
• Responsible for creating technical solution architecture for a given business problem.
• Responsible for quality of the application and implements necessary checks and balances via peer review, code scans, automated tests.
• Set the standards for design and development.
• Oversees, maintains,s and supports existing software applications.
• Provide subject matter expertise in reviewing, analyzing, and resolving complex issues.
• Prepare user and systems documentation as needed.
• Design & implement Blockchain solutions which may run on Blockchain platforms and composed of multiple software packages based on Solution Architect.
• Lead a team of Blockchain juniors/trainees.
• Work with product managers and other product teams.
• Well versed in using GitHub.
• Should be flexible to explore different blockchains be it Ethereum, Ripple, Tron, AVA, Multichain, etc

Fixed Shift time: 9 PM – 6 AM

Prior Experience:

7 to 15 years of hands on technical experience System administration, Backup and Storage using Avamar

Skills / Project Experience - required:

• Backup and Storage – EMC Avamar
• VMWare, Virtualization Experience,
• storage tool- EMC SAN ( Unity, VNX) -
• VMWare and SAN management and concepts
• Expert in Shell, Perl, and/or Python scripting
• IN depth knowledge of Linux: RedHat, CentOS, Debian, etc.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
• Additional Linux certifications (RHCT, RHCE and LPIC) will be considered an advantage
• Strong problem solving and communication skills
• Experience with Linux servers in virtualized environments
• Familiarity with the fundamentals of Linux scripting languages
• Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.
• Familiarity with load balancing, firewalls, etc.
• Knowledge on Patching, Security, EMC 5800, EMC VNXe, Nimble, Xtreme IO, Unity, EMC Storage, SAN Concepts and Dell MD
• Hands on experience with MySQL and/or MariaDB
• Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc.
• Knowledge of servers and switches
• Experience with virtualization technologies, such as Xen
• Ability to build and monitor services on production servers

Skills / Project Experience - good to have knowledge on:

• RedHat, CentOS, Ubuntu, SUSE, etc.

Skills

• 3 to 7 Years of experience in Full Stack Technologies-  Express, Lambda, SQL, React, Node JS, Java
• Knowledge of web framework.
• Able to create database schemes that represent and support business processes
• Having a Start-Up experience is a plus
• Having a degree from Premier Engineering Institute is a plus

KRA 

• Work collaboratively in architecture/developing/maintaining solutions Design, efficient, testable, reusable, reliable, and clean code using best software development practices
• Contribute towards the entire development life cycle of analysis, design, implementation and test
• Integration of user-facing elements with server-side logic
• Automation, including writing unit and integration tests
• Maintain high standards of quality for code technical documentation, and deliverable
• Detect, report, investigate, and fix product defects
• Stay abreast of emerging technologies/industry trends
• Ability to learn a lot quickly
• Be active in the community by participating in meetups and conferences
• Participate in brainstorming and idea generation activities.

What Makes You A Great Fit

• Ability to communicate clear timelines and the ability to over achieve them
• Fast Learner, very good interpersonal skills, positive attitude
• Ability to pick something new and learn it fast whatever way possible

Location : 

 As Grip is a company started during the Covid-19 Era we believe in working from wherever you want and meeting you virtually every now and then.  

About the compnay : Grip:

GRIP is an online fintech company aimed at providing a convenient, hassle free investment experience through investing in physical assets. The company kickstarted its journey in 2019 and was founded by Nikhil Aggarwal, who previously served as the COO of Chalo and Vice President of Morgan Stanley. He also worked for the World Bank.

The leasing industry in India remains largely unexplored and GRIP's objective is to make retail investors aware of it as an investment option. Through GRIP, one can invest in physical assets leased to corporates and earn stable monthly returns. The proposition is not as volatile as the share market and the returns are extremely healthy. GRIP focuses on the employed upper-middle class spectrum and aims to provide an effective alternative to these investors.

Why Grip :

While we offer competitive cash compensation along with ESOPs to participate in our long-term growth, the real upside is simply the challenge ahead and the awesome, friendly team by your side. And an opportunity to learn and grow at a breakneck speed as we redefine the contours of finance for Investors in India.