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Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Job Title: Full Stack Developer Trainer

Location: Poornima University, Jaipur

Duration:

Slot 1: 22nd July - 31st July 2024

Slot 2 : Sept last week or Oct first week 2024

Job Type: Part-time/Contractual

Overview: Poornima University, Jaipur, is seeking a skilled Full Stack Developer Trainer to conduct technical sessions in workshop mode for 3rd year B.Tech+FDA students starting from July 2024. The trainer will play a pivotal role in equipping students with the latest industry-relevant skills in full-stack development through hands-on workshops conducted on-campus.

Responsibilities:

• Design and deliver workshop-style technical sessions on full-stack development topics including but not limited to:
• Front-end technologies (HTML, CSS, JavaScript, React/Angular/Vue.js)
• Understanding of MERN Foundation
• Back-end technologies (Node.js, Python/Django, Ruby on Rails, Java/Spring)
• Database management (MySQL, PostgreSQL, MongoDB)
• API design and integration
• Version control systems (Git)
• Deployment and DevOps practices
• Develop practical assignments and projects that enhance students' understanding and application of full-stack development concepts.
• Provide mentoring and guidance to students on individual or group projects related to full-stack development.
• Assess and evaluate students' progress, providing constructive feedback for improvement.
• Collaborate with faculty members to align technical sessions with the curriculum and learning objectives of the B.Tech+FDA program.

Requirements:

• Proven professional experience of at least 5 years as a Full Stack Developer or a similar role with hands-on expertise in both front-end and back-end technologies.
• Strong proficiency in web development languages and frameworks.
• Familiarity with modern development tools and environments (IDEs, package managers, build tools).
• Knowledge of cloud platforms (AWS, Azure, Google Cloud), containerization (Docker), and CI/CD pipelines.
• Excellent communication skills with the ability to convey technical concepts effectively to students.
• Passion for teaching and mentoring, with a commitment to fostering a supportive and engaging learning environment.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field. Relevant certifications and/or industry experience will be an advantage.

Additional Information:

• This position is part-time/contractual, requiring on-campus presence during scheduled workshop sessions.
• The role offers an opportunity to contribute to the professional development of aspiring engineers and shape their skills in full-stack development.

Application Process: Interested candidates are invited to apply for this opportunity.

We are looking for a Senior Graphic Designer to manage our client portfolios. If you think you are creative enough to tell the brand stories using innovative graphic solutions, we are looking for you.

Job Responsibilities

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Qualifications

• 3-5 years of experience
• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software like Adobe Illustrator, Photoshop is a must
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines

• 2 - 5 years of hands-on experience with Mongo DB as a Developer.
• Deploy and create MongoDB clusters with appropriate configuration once the machines are provisioned
• Be able to script, and have programming ability with MongoDB shell and/or other programming languages
• Configure and monitor replica sets and Sharded Clusters
• Ability and experience in working with applications that work with MongoDB such as Java, Node.js and/or others
• Experience with MongoDB security, managing roles and permissions
• Experience with MongoDB backups and restores, manually and using MongoDB and other tools
• Knowledge and experience in working with MongoDB Ops Manager and/or Cloud manager
• Knowledge and/or experience working with MongoDB Atlas
• Knowledge of at least one DevOps tool such as Puppet, Chef, Ansible or similar
• Experience with ORM tools such as spring data is preferred.

• Proficient in the development of Base Software in AUTOSAR.
• Experience in configuration of different AUTOSAR BSW components (Comms/DCM/DEM/Memory etc.)
• Experience working in any of the commercial AUTOSAR

• 3+ years of industry experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka, ELK Stack, Fluentd and streaming databases like druid
• Strong industry expertise with containerization technologies including kubernetes, docker-compose
• 2+ years of industry in experience in developing scalable data ingestion processes and ETLs
• Experience with cloud platform services such as AWS, Azure or GCP especially with EKS, Managed Kafka
• Experience with scripting languages. Python experience highly desirable.
• 2+ Industry experience in python
• Experience with popular modern web frameworks such as Spring boot, Play framework, or Django
• Demonstrated expertise of building cloud native applications
• Experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka, ELK Stack, Fluentd
• Experience in API development using Swagger
• Strong expertise with containerization technologies including kubernetes, docker-compose
• Experience with cloud platform services such as AWS, Azure or GCP.
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration, Jenkins

• Design and Implement Large scale data processing pipelines using Kafka, Fluentd and Druid
• Assist in dev ops operations
• Develop data ingestion processes and ETLs
• Design and Implement APIs
• Assist in dev ops operations
• Identify performance bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and documentation
• Communicate with stakeholders regarding various aspects of solution.
• Mentor team members on best practices

Company: Torrent Power Ltd

Location: Ahmedabad (Only Ahmednagar candidates can apply)

Profiles: FICO (AM – FICO (Integration/Implementation Consultant)

Experience - 6+ years (Relevant)

Full time- Required

CTC: Upto 20Lpa

Job Description:

SAP FICO Functional Support

• Conceptualizing & Mapping of all Business Scenarios

• Functional support for all SAP FICO Modules including Product Costing

• Expertise in integration with all other SAP R3/ISU modules

• Understanding & knowledge of MDM

• Having expertise & understanding the migration activity

• SAP IS-U Developments

• Preparing Functional & Technical Specification Document

• Implementation/Execution of development logic

• Technical / Functional testing of IS-U FICO developments

• SAP Roles & Authorization

• Role creation according to requirement and assignment of Role to user

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
• Actively sourcing new sales opportunities through cold-calling and emailing.
• Developing in-depth knowledge of product features and benefits.