Video Editor Intern

Job Title : ServiceNow Integration Developer

Experience : 6+ Years

Location : Remote/On-site (as applicable)

Summary :

• We are looking for an experienced ServiceNow Integration Developer to design, develop, and implement workflows, applications, and integrations on the ServiceNow platform.
• The ideal candidate will have hands-on expertise in Service Portal development and system integrations, combined with excellent problem-solving and communication skills.

Key Responsibilities :

• Design and develop workflows, applications, and integrations on the ServiceNow platform.
• Build and customize Service Portal to meet user requirements.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• Develop, test, and deploy scripts, workflows, and integrations.
• Create prototypes and mockups to demonstrate design solutions.
• Troubleshoot and resolve issues, ensuring seamless operation of ServiceNow solutions.
• Stay updated with the latest ServiceNow features, tools, and best practices.

Required Skills and Experience :

• ServiceNow Expertise: Strong experience in design, development, and customization of the ServiceNow platform.
• Integration Proficiency: Hands-on experience with platform integrations and Scripted REST APIs.
• Workflow Development: Proficient in using tools such as Workflow, Workflow Editor, and automation scripts.
• Service Portal Development: Proven experience in building and customizing Service Portals.
• Architecture Knowledge: Strong understanding of ServiceNow architecture, data models, and best practices.
• Problem-Solving: Excellent troubleshooting skills to resolve platform-related issues.
• Collaboration: Strong communication and interpersonal skills to work effectively with cross-functional teams.

Educational Qualifications :

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Why Join Us?

• Competitive compensation.
• Opportunity to work on cutting-edge ServiceNow solutions.
• Collaborative and growth-oriented work environment.

Onboarding & Support Specialist

Care Team

Looking for a trailblazing Concierge Extraordinaire to join our team!!

We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion. If you have exceptional communication skills with a flair for understanding diverse client needs—especially from the USA, UK, and Canada—and are ready to make an impact, we’d love to hear from you!

Responsibilities:

• Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours.
• Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence. Ensure students are excited to join and remain in the program.
• Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service.
• Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
• Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns.
• Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials.
• Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities.

Qualifications:

• International Client Experience: Minimum of 2 years’ experience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles.
• Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving.
• Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process.
• Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
• Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada.
• Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions.
• Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved.
• Technologically Savvy: Comfortable with modern technology and support tools (e.g., Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues.
• Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success.
• Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement.
• Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates.
• Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets.
• Career Growth Orientation: Eagerness for long-term professional growth and development within the company.
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Additional Requirements:

• Mid-Senior Level: We are specifically looking for individuals at the mid-senior level—please apply only if you are not a manager or team lead.
• Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions.
• Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care.
• Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients.
• Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you.

e are looking for a DevOps Architect/Engineer with strong technical expertise and decent years of experience to join our IT firm. You will be responsible for facilitating the development process and operations across our organization. Besides, you should own excellent leadership skills to mentor and guide the team members.

To be successful in this job role, you should be able to streamline all DevOps practices. You should be able to review technical operations and automate the process using the right tools and techniques.

Your knowledge of the latest industry trends will prove beneficial in designing efficient practices. Moreover, you should be able to demonstrate excellent research skills and outstanding problem-solving abilities. If you possess the required skills, knowledge, and experience, then do write to us. We would be happy to meet you.

Responsibilities

• Simplifying the development process and operations
• Analyzing any setbacks or shortcomings in the operations
• Developing appropriate DevOps channels
• Setting up a continuous build environment to boost software development
• Designing and delivering efficient and comprehensive best practices
• Reviewing and managing technical operations
• Analyzing and streamlining the existing DevOps practices
• Monitoring and guiding the development team
• Using the right tools and techniques to automate technical processes
• Handling all deployment processes
• Minimizing failures and troubleshooting any technical issues
• Implementing effective DevOps solutions
• Ensuring all systems are secure and scalable

Requirements

• Bachelor’s degree in Information Technology, Computer Science or a related discipline
• Previous work experience in the IT industry
• Complete knowledge of DevOps tools like Docker, Git, Puppet, and Jenkins
• Familiarity with the latest industry trends and best practices
• Basic understanding of cloud-based environments
• Know-how of software development, testing, and configuration methodologies
• Knowledge of scripting languages like Python, JavaScript, and HTML
• Excellent analytical and research skills
• Strong leadership skills
• Ability to motivate team members
• Highly innovative individual
• Excellent problem-solving ability
• Ability to organize and manage time effectively
• Ability to work collaboratively and independently
• Good communication skills
• Ability to drive the automation process
• Demonstrating multitasking skills
• Familiarity with deployment process and tools
• Ability to maintain the confidentiality of any sensitive information
• Willingness to work in a competitive environment

Greetings from BTree Systems!!

Hope you are doing well! We have an exciting opportunity for you if you are doing freelance IT training.

We are currently hiring for freelancer technical (IT & Software) trainers, It would be the best opportunity for you to make a handful of side hustles.

Kindly check our website(https://www.btreesystems.com/) to check the current training we are providing, If you are already doing any of this training feel free to join us.

What we expect from you:

▪ Technical trainers should have more than 5 years of experience in the respective field.

▪ Ability to make students do individual toy projects on the respective skill.

About the job:

We are looking for a highly skilled computer programmer as a Tech-Cofounder who is comfortable with both front and back-end programming. You will be responsible for developing & designing a project/product from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities:

• Bridge functional abilities and other company's resources to improve efficiency.
• Additionally, ensure collaboration between workers is easier and optimizes the company's inside IT processes/infrastructure.
• Developing the product vision.
• Designing user interactions on web pages. Selecting a technology stack, designing the application architecture, setting up a scalable cloud-based infrastructure (as well as choosing the cloud service provider), and testing the application.
• Creating servers and databases for functionality. Make sure that the company's data is protected.
• Ensuring cross-platform optimization for mobile phones.
• Responsible for developing a minimum viable product (MVP) in the shortest time possible.
• Ensuring responsiveness of app
• Conception to finished product.
• Designing and developing APIs.
• Working alongside graphic designers for web design features.
• Strong visualization to thoughtfully process business needs and mitigate those under core functionalities of the application.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Requirements:

• Strong organizational and project management skills with Product Management experience is desirable.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such as Python, Nodejs.
• Familiarity with database technology such as MySQL and MongoDB.
• Good problem-solving & leadership skills.
• Attention to detail.
• A flawless executor with an entrepreneurial spirit.

Desired Skills and Experience:

• Building cross-platform hybrid applications
• Experience and knowledge in developing Ecommerce applications and video streaming.
• Experience in MERN stack is a plus
• Experience in deploying production ready codes
• Experience in CI/CD pipelines
• Previous working experience is not mandatory as long as you know how to build & move the ship.

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift