Vice President - Strategic Alliances & Partnerships

Job Description – SYSTEMS ENGINEER Role Description

This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.

The systems engineer will be responsible for network & server implementation, administration,

engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.

Job Responsibilities:

1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:

a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).

b. Prediction of client requirements based on assignment for planned and unplanned service activities.

c. Prioritize client requirements and achieve prompt response based on criticality and urgency.

d. Ensuring monthly health check-up report as per SLA each of the assigned customers.

e. Ensure business continuity with zero downtime.

2. Independently handles complex tasks and oversees full AMC contracts.

3. Maintain 100% SLA compliance (response time, resolution time, documentation).

4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support

5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.

6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).

7. Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients.

8. Resolve escalated complaints related to AMC services.

9. Engage in completing training and holding certifications pertinent to IT technologies and practices.

10. Engage in Pre-sales activities:

a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.

b. Deliver product and solution presentations to clients, demonstrating technical capabilities and value proposition.

13. Liaise with client departments and customers and keep a fruitful relationship.

14. Control usage of maintenance tools, stores and equipment.

15. Monitor and control maintenance costs for assigned tasks.

16. Adhere to health and safety policies and procedures of client and company.

17. Obtain and upgrade required competency training and certification from vendors and relevant institutes for maintaining and enhancing the technical competency of the employee.

18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.

Qualifications:

 Troubleshooting and Information Technology expertise.

 Server Administration, M365, and Cyber security skills.

 Experience with Server management, backup and storage solutions.

 Strong problem-solving and analytical skills.

 Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.

 Experience with ticketing systems, remote monitoring tools and remote desktop applications.

 Certifications such as Cisco CCNA/MCSE.

 Bachelor’s degree in computer science, Information Technology, or related field.

 Excellent communication and teamwork abilities.

 Ability to adapt to changing technology trends and advancements.

Other Details:

 Immediate joiners preferred

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Key Responsibilities

• Proven experience on the CICS functionality and architecture.
• Provide technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades or changes to CICS and related ISV products.
• Capable of installing, upgrading and migrating CICS Transaction Servers.
• Capable of installing, upgrading and supporting IBM & ISV related products such as Compuware Abend-AID, ASG TMON/CICS, Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest and CA SymDump.
• Provide primary on-call support for CICS and associated ISV products.
• Problem determination and resolution within expected timeframe.
• Diagnose CICS system and related product issues and follow up with Root Cause Analysis.
• Participate in Disaster Recovery planning and tests as scheduled.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 8 to 14 Years of experience in CICS system programming.
• Experience in CICS transaction server and related ISV products.
• Basic knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM and Third party products
• Capable of Upgrading /Installing and supporting IBM & ISV related Products Proficient in technologies like P2V, V2V and P2P migrations.
• Experience with performance tuning and workload balancing in CICS.
• Familiarity with CICS monitoring tools (Omegamon for CICS, BMC MainView, IBM CICS Performance Analyzer).
• Knowledge of CICS Web Services, MQ integration, and DB2 connectivity.
• Experience with RACF, ACF2, or Top Secret security administration for CICS.

Preferred Technical and Professional Experience

• Process driven management of technical operations and support.
• Excellent verbal and written communication skills.
• The ability to work independently as well as part of a team.
• Excellent troubleshooting and customer service skills.
• The ability to follow a project through to completion and/or to work as part of a larger team to complete the components of a complex project.
• Support for technical consultation and inquiries from the other IT technical teams.
• Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments.

Our Requirement

• Hands on experience in developing test codes using Python and Pytest frameworks for a minimum of 3 years
• Experience in writing test cases for embedded software for a minimum of 1 years
• Experience with Agile Software Workflows such as Scrum
• Experience with Git, Jira and Confluence
• Should be an expert in Python
• Hand on experience with OOPS
• Strong communication skills
• Hands-on experience in API testing & developing automation test script for mobile or tablet devices using Appium
• Ability to identify new testing techniques and tools
• Excellent problem-solving skills
• Excellent team player and exhibit a positive attitude
• Strong collaboration, oral and written skills

Preferred Skills:

• Strong understanding of Bluethooth, BLE, understanding of WiFi (802.11a/b/g/n)
• Ability to propose new ideas on how to improve customer satisfaction and quality of product
• Ability to carefully examine requirements and specifications to anticipate quality issues and provide timely feedback when specifications are incomplete or inaccurate
• Experience testing Firmware is plus
• Develop and implement unit and integration test cases and scripts for embedded firmware

• Required Educational Qualifications: Minimum B.E/B.Tech with 60% in academics.
• Min. Experience Required: 8 years.
• Should be able to join immediately or within 15 days

3 years Minimum Experience Required (Vacancies 5)

Location:- Chandigarh IT Park (WFO)

Shift Timings:- UK Shift

Responsibilities:

• Develop, test, and maintain robust and scalable Python applications.
• Work collaboratively with cross-functional teams to design and implement new features.
• Ensure the performance, quality, and responsiveness of applications.
• Implement server-side logic, database integration, and system architecture.
• Choose and work with one of the following frameworks: Flask, Django, or Fast API.
• Utilize databases such as SQL, Post SQL, or MongoDB to support application development.
• Demonstrate proficiency in Linux or Ubuntu server environments.
• Knowledge of containerization tools, particularly Docker, for deployment and scalability.
• Implement and optimize caching strategies using Redis or Celery (a plus).
• Participate in the planning and implementation of Continuous Integration/Continuous Deployment (CI/CD) processes.
• Stay updated on industry trends and emerging technologies.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Python Developer with 3-5 years of hands-on development.
• In-depth knowledge of at least one of the following frameworks: Flask, Django, or Fast API.
• Strong expertise in databases such as SQL, Post SQL, or MongoDB.
• Familiarity with Linux or Ubuntu server environments.
• Proficiency in containerization tools, particularly Docker.
• Experience with Redis cache or Celery is a strong plus.
• Understanding of CI/CD processes and tools.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to thrive in a fast-paced and dynamic work environment.

Responsibilities:

.Approaching potential leads and closing them within a stipulated time frame.

.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

.Training personnel and helping team members in developing their skills.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills.

.Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Front End developers

• Angular.JS experience
• MongoDB query and aggregation experience (not a database administrator)
• GraphQL experience
• Node.JS and Typescript experience
• CSS and SCSS experience
• CI/CD experience with GitHub actions

Backend Developers:

• Software development experience, one of Python (preferred) or Node.JS/Typescript)
• Experience with Messaging architectures - RabbitMQ (preference) or Kafka
• Experience with docker-containers 
• Experience with Apache NiFi (valued but not necessary)
• Experience with designing or implementing horizontally scalable solutions
• Experience working with RESTful APIs
• CI/CD experience with GitHub actions
• Experience with Azure cloud

• Responsible for attendance and leave management
• Must be responsible for file maintenance
• Facilitate employee's review
• Hands-on experience in HR and other statutory compliance.
• Carry out the tasks specifically assigned by the CEO of the organisation
• Candidates who handled both payroll and admin will be given preference
• Excellent communication and presentation skills
• Must speak fluent English and Hindi (added advantage and would be given preference)
• Good in Excel, MS Word, and email correspondence

• Own Android SDKs, working hand-in-hand with the founding team
• Design and build delightful user interfaces for native apps on Android
• You will be (co-) responsible for our software development kit (SDK) for Android
• Building mobile apps in both Swift and Kotlin.
• You work independently on your own code, but you also spend time collaborating with others.
• You are involved in all stages of app development and contribute to the roadmap.
• You get the freedom to experiment with new Android technology.
• Ownership — advocate for projects and solutions that need to be launched ground up.

• Min 2 to 4 years in developing Android applications in Java / Kotlin / C++ /
• Gradle/Groovy.
• Worked on SDKs/Frameworks.
• Strong understanding of software design patterns as well as Android specifics.
• Experience with authenticated sessions using authentication tokens and have at-least
• fundamental knowledge of app security.
• Good to have:-
• Experience with Cross-platform frameworks is a plus (React Native, Flutter, Cordova,
• Xamarin).
• Have implemented security standards and guides.
• Experience building applications at scale.
• Experience with third-party libraries and APIs like Mobile Vision, MLKit and/or
• Camera API.
• Good understanding of garbage collection, design patterns and continuously
• discover, evaluate, and implement new technologies to maximise development
• efficiency.
• Unit-test code for robustness, including edge cases, usability, and general
• reliability