UX Researcher (B2C, Fin-Tech top b2c product company only

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Key Responsibilities:

• Develop and maintain web applications using .NET Core, C#, and Angular.
• Design and implement RESTful APIs using ASP.NET Web API.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write clean, scalable, and efficient code for both client-side and server-side components.
• Perform unit testing and participate in code reviews to ensure code quality.
• Troubleshoot and debug existing applications.
• Stay current with new technology trends and best practices in full stack development
• Required Skills & Qualifications:
• Strong experience with .NET Core, .NET Framework, and C#.
• Proficiency in Angular (preferably Angular 8+) for front-end development.
• Solid understanding of RESTful APIs and ASP.NET Web API.
• Hands-on experience with unit testing frameworks (e.g., xUnit, NUnit, Moq).
• Familiarity with relational databases (e.g., SQL Server).
• Knowledge of version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.
• Preferred Qualifications:
• Experience with Entity Framework Core.
• Familiarity with CI/CD pipelines and DevOps practices.
• Exposure to cloud platforms like Azure or AWS.
• Experience with Agile/Scrum methodologies.

Mandatory Skill set : C++ and Python - UNIX- Database - SQL or Postgres

Developer Role EXP : 3 to 5yrs

Location : Bangalore /Chennai/Hyderabad

1. Strong proficiency in C++ , with fair knowledge of the language specification (Telecom experience is preferred). 

2. Proficient understanding of standard template library (STL): algorithms, containers, functions, and iterators 

3. Must have experience on Unix platforms, should possess shell scripting skills.

4. Knowledge on compilers(gcc, g) and debugger (dbx). Knowledge of libraries and linking. 

5. Good understanding of code versioning tools (e.g. Git, CVS etc.)

6. Able to write and understand python scripts (both python2 and python3)

7. Handson with logic implementation in python and should be familiar with list comprehension and is comfortable in integrating it with C++ and Unix scripts

8. Able to implement multithreading in both C++ and Python environment.

9. Familiar with Postgres SQL. 

C++ developer with Python as secondary - 3 to 4 yrs exp / should be CW.

• Supports human resources department by screening, testing, and interviewing applicants. ** Provides orientation for new employees
• Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications,
• Documents and tracks timesheets of employees.
• Accomplishes human resources department and organization mission by completing related results as needed.
• Process payroll and ensure accurate and timely payment to employees
• Maintain organized records of all SOWs, POs, and MSAs
• Track of all payments & expenditures, Purchase orders, invoices, statements, etc.
• Verifying the contracts /agreement with client /vendor, related to payment 
• Handling client and vendor calls regarding payments
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Requirements:

Bachelor's degree in HR,Accounting, Finance, or a related field Minimum of 1 years of experience in HR/accounting, with a focus on US standards

Proficiency in accounting software like QuickBooks, ADP, Zoho,and especially Excel

Excellent analytical, problem-solving, and organizational skills

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Excellent communication and interpersonal skills

Experience with tax preparation and filing

Familiarity with financial planning and analysis

Knowledge of payroll processing and related regulations

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Evening shift
• Monday to Friday

Location:

• Chennai, Tamil Nadu (Required)
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• Strong communication abilities
• Exceptional communication and the capacity to switch up speaking approach
• The capacity to adjust to challenging circumstances
• The capacity to adjust to challenging circumstances
• Having a firm understanding of the products or services the business provides
• Ability to listen and solve problems
• Ability to cope with rejection while remaining calm
• Outstanding capacity to manage conflicts and address grievances during negotiations

Required Candidate profile

About the company

Qrata is hiring for a Venture funded startup that is backed by marquee investors. Their product provides a collaborative new way for SaaS companies to onboard their large customers. Our unified workspace aims to help streamline customer onboarding and implementation journeys, and get every customer off to a great start.

Quick Facts

Founded in: 2020

Number of Employees: 11 - 50 employees

Industries: Computer Software / IT / Internet

Location: Chennai

Senior frontend lead

Description

Are you a front-end developer looking to fast-track your learning and growth? Have you

looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of

the early team that built these products”?

we’re a team that has previously built and rolled out globally successful SaaS

products used by tens of thousands of customers. We’re laser focused on delivering a world

class new product again, and looking for an ambitious front-end engineer to join our existing

team.

If it excites you to think of a fast paced start-up environment, building something big from

scratch, breaking down new problems, creating well structured UI components, executing on

pixel perfect design, paying great attention to every little interaction detail, and doing demos

of your work every Friday with a happy and passionate team, then this is the right

opportunity for you.

Some of the tech problems you get to work-on as a front-end developer would include

building real-time collaboration experiences across our product, building live document

editing and modern spreadsheet experiences from scratch, creating flexible new

Kanban-style views of work tasks, and crafting cool new UI components and interactions that

we will use across our product.

Tech Requirements

• Expertise in React
• Hands-on experience in HTML, CSS, SASS & Object Oriented Javascript
• Code audits and guidelines
• SPA Framework patterns
• Browser features (Caching / Storage / Compatibility etc )
• Test automation
• Deployment strategy

Nice to have

• Familiarity with AWS
• Experience with startups or early stage teams
• Typescript
• Knowledge of module bundlers like Webpack