UX Researcher (B2C, Fin-Tech)

Location: Hyderabad, India. Based at the KnackLabs headquarters, with occasional travel to client locations for workshops and reviews. This role does not involve extended onsite deployments.

About the Role

You will work as an AI Architect who designs the systems behind our client engagements: AI agents, RAG systems, automation platforms, and the conventional backend systems around them.

This is a hands-on design role, not a slideware role. You will scope architectures with clients, make the hard technical decisions, defend them in review, and stay accountable for how the systems perform in production.

You will work directly with clients. Everyone at KnackLabs does. You will sit in design discussions with client engineering teams, present architecture decisions to technical and business stakeholders, and answer for the choices you make.

A full KnackLabs engineering team in Hyderabad builds with you. You own the technical design and the quality of what ships.

What you'll own

1. Architecture - Design AI agents, RAG systems, integrations, and the scalable backend systems around them, for multiple client engagements.
2. Technical scoping - Work directly with clients to turn a business problem into a system design, with clear trade-offs and clear reasons.
3. Scale and reliability - Make sure what we build handles real load: data stores, queues, caching, horizontal scaling, and fault tolerance.
4. Design reviews - Review designs and builds across engagements. Set the technical bar and hold it.
5. Evaluation strategy - Define how we measure accuracy, safety, latency, and cost for the AI systems we ship.
6. Guiding engineers - Raise the level of the engineers building with you, through reviews and direct pairing.
7. Feedback to the platform - Feed what you learn across engagements back into our platform and internal tools.

What we are looking for

1. Around 7 or more years of software engineering experience, including direct work with customers on design or delivery.
2. Full-stack development experience with strength in backend technologies.
3. Experience designing and building scalable applications. You understand how large-scale distributed systems work: data partitioning, queues, caching, horizontal scaling, and fault tolerance.
4. At least 2 years of strong, hands-on AI experience with large language models in production.
5. You build with AI coding tools like Claude Code or Codex as your default way of working. You understand Claude Skills, have written skills yourself, use them actively, and have contributed to them.
6. Hands-on experience building retrieval-augmented generation (RAG) systems: chunking, embeddings, vector databases, retrieval, and reranking.
7. Hands-on experience building AI agents.
8. Strong programming skills in Python. Working knowledge of TypeScript or JavaScript.
9. Experience with at least one cloud platform (AWS, Azure, or GCP).
10. Clear communication. You can explain an architecture decision to an engineer and to a business leader, and defend it under questioning.
11. High ownership and comfort with ambiguity. You can take an unclear problem and turn it into a design.

Nice to have

1. Experience building evaluations to measure accuracy, safety, latency, and cost.
2. Experience with observability and tracing tools such as LangSmith or Braintrust.
3. Experience with on-premises or private cloud (VPC) deployments.
4. Experience deploying AI systems in regulated industries such as insurance, banking, or the public sector.
5. Experience with data engineering and pipelines.
6. A history of side projects, open source contributions, or products you shipped end-to-end.
7. Experience working at a consulting or professional services firm in a client-facing delivery role.

Stack and tools

1. Languages: Python and TypeScript.
2. Models: Claude and other frontier or open-source models, chosen to fit the customer.
3. AI patterns: RAG, agents, prompt engineering, skills, and evaluations.
4. Vector and retrieval: vector databases and retrieval pipelines.
5. Cloud: AWS, Azure, or GCP, on public or private cloud.
6. Integration: REST APIs and enterprise system connectors.

Job Title: Product Owner – Payments & Funds Transfer

Location: Pune, India

Experience: 5+ Years

Employment Type: Full-time

Job Summary:

We are looking for a skilled and driven Product Owner with proven experience in business and systems analysis within the Payments and Funds Transfer domain. The ideal candidate will possess deep domain knowledge of SWIFT, Clearings, RTGS, and familiarity with SEPA, CHIPS, and Fedwire. You will serve as the key liaison between business stakeholders and technical teams to define, prioritize, and deliver impactful product features in a fast-paced financial services environment.

Key Responsibilities:

• Act as the primary point of contact for product features and roadmap in the Payments domain.
• Gather, analyze, and translate business and system requirements into detailed user stories and product backlogs.
• Collaborate with cross-functional teams including developers, QA, business analysts, and stakeholders.
• Own and manage the product backlog; prioritize features based on business value and technical feasibility.
• Conduct gap analysis, define workflows, and ensure business rules and compliance requirements are captured.
• Participate in agile ceremonies such as sprint planning, reviews, and retrospectives.
• Provide subject matter expertise in payment systems, clearing mechanisms, and regulatory compliance.

Required Skills & Experience:

• Minimum 5 years of experience as a Product Owner or Business/System Analyst in the Payments/Funds Transfer domain.
• Strong understanding of SWIFT, RTGS, and Clearing Systems.
• Working knowledge of SEPA, CHIPS, Fedwire is a plus.
• Proven experience translating business needs into functional and technical specifications.
• Familiarity with Agile/Scrum methodology and tools like Jira, Confluence, etc.
• Excellent communication, stakeholder management, and problem-solving skills.
• Bachelor’s degree in Computer Science, Finance, Business, or related field.

Roles and Responsibilities

• o Highly skilled in back-end development using .NET C#
• o Strong experience in Microsoft Azure environment
• o Strong experience in REST API development
• o Experienced in Microservice architecture
• o Experienced in an agile development and project environment
• o Experienced with Microsoft Teams, Git and GitHub
• o Strong ability to produce technical documentation for developed solution
• o Familiar with agile development tools like Atlassian jira favourable
• o Familiar with Azure SQL favourable
• o Understanding of CI/CD favourable

Do you believe your code could bring millions out of poverty in India?

At Rang De, we are building a purpose driven peer-to-peer lending platform to provide low cost credit for the underserved. Using the power of cloud, mobile and analytics, we want to make rangde.in the place where change happens every day.

We are looking for a Full Stack Developer to produce scalable software solutions.

You’ll be part of the engineering team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable with front-end, back-end and Rest API coding, development frameworks and third-party libraries.

Key skills that you must bring to the table:

• Work with development teams and product managers to ideate software solutions
• Design and implement software using client-side and server-side technologies
• Write effective APIs which work well for both web as well as mobile applications
• Unit test software to ensure responsiveness and efficiency
• Use secure coding practices
• Build features and applications with a mobile responsive design
• Document your work for the benefit of the team

Experience and qualifications:

• Familiarity with common stacks and frameworks like Spring Boot, Hibernate, Thymeleaf, Bootstrap
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of Java is a prerequisite, experience in Python will be an added advantage
• Familiarity with PostgreSQL, Apache, Tomcat, Rest API
• Good knowledge of AWS cloud technologies. Skills in DevOps will be a big bonus
• Given that we continue to work remotely, we expect you to have great communication skills and willingness to work under an agile environment
• Must have an innate ability to learn and creative ability to solve big challenges  
• Degree in Computer Science or relevant field
• 1-5 years of relevant full stack experience

Benefits:

• Work from Anywhere (WFA)
• Work with a start-up team passionate about social impact
• Access to coaching from global thought leaders
• You are free to think and execute big
• Competitive salary
• Equitable stock options
• Additional 11 days leave for Vipassana Meditation
• Create sustainable social impact with your work

We are looking for a self-motivated independent thinker who can contribute to our Engineering Team. In this role you will take part in various projects, assessing software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and automated tests. You will hunt bugs, identify issues, report them, and see that they’re dealt with. 

Core Responsibilities:

• You would have the opportunity to work with a number of leading edge technologies. 
• Write test cases to test code using automation frameworks, as well as create and continuously improve our test automation environment.
• Develop & maintain automated test scripts covering functional correctness using Object Oriented programming concepts, for both new features & Regression testing of existing functionality
• Understand software internals, debug code, automate repetitive tasks, and implement new tools and frameworks needed to streamline our QA process
• Work directly with both Software Development Engineers and Product Managers to understand features, review technical implementations, and implement testing strategy.
• Plan, create and manage the overall Quality Planning strategy, design documentation for automation processes 

Skills and Expertise: 

• Minimum 4 Years’ Experience
• Knowledge and proficiency in the use of various automated tools that are used in the Automated testing procedures. Execute interactive test procedures. Proficient in writing Automation scripts.
• Sound knowledge of programming and/or scripting languages. Java and Java script
• Good knowledge of SQL queries. Practical knowledge of web-based technologies
• Proven experience with Web-application Automation testing, Mobile apps testing.
• Understanding of OO concepts & its application to Automation framework
• Willingness to proactively engage in continuous process improvement
• Ability to communicate clearly with different areas of the business.Clarity of written communication when describing and issue or QA failure
• Experience in working with an Agile Development Methodology like Scrum
• Keen eye for detail and a commitment to excellence 

 Qualification:

• Bachelor’s degree required in Engineering