UX Researcher (B2C, Fin-Tech)

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

PHP Developer:

Responsibilities:

• Gathering & Understanding customer requirements.
• Design, code, test, debug and document software according to the functional requirements.
• Write clean, well structured code with proper abstraction and reusability.
• Work independently and deliver projects under tight deadlines.

What makes you the best fit:

• Exceptional programming skills with strong fundamentals in OOPS, MVC and ORM.
• Good knowledge of PHP, Core PHP, Laravel, CodeIgniter, zend, Shopify, HTML, CSS, Javascript, AJAX, JSON and Rest APIs.
• Proficient with code versioning tools like GIT.
• Must have experience in payment gateway, video streaming and image manipulation.
• Basic knowledge of any JS frameworks like Vue, React, Angular.
• Must be able to work independently and perform under strict deadlines.
• Must be a good team player and has good problem solving skills.

1. The developer should be familiar with VCL
2. Must have knowledge of LiveBindings
3. Nice to know:
   1.  ADO
   2. BDE
   3. dbExpress
   4. DFS
   5. FastReport
   6. Gnostice
   7. Indy
   8. QuickReport
   9. Raize
   10. TntU
   11. icode
4. Familiar with GIT version control
5. Good communication skills

Job Description:

• Ideate and create videos/graphics for various social media campaigns.
• Create design templates and layouts for various marketing platform.
• Creating graphics and layouts for product illustrations, company logo, brochures, presentations and posters including standard templates.
• Creating designs using Photoshop, illustrator, CorelDraw, After Effects.
• Applying UI mockups.
• Understand the core difficulties and devise creative and practical solution.
• Perform research and analyse the really expectation of the user.

Job Types: Full-time

. Salary: Rs. As Per Company Norms.

Education: Bachelor’s (required) Master’s (Preferred)

Location:  Indore, Madhya Pradesh (Required)

Best Regards,

HR Department

 Office Add-519, 6th floor,  Onam Plaza, Near  Industry House, AB  Road, Indore, Madhya Pradesh, 452001

Headquartered in Los Angeles, California, USA, with offices in Hong Kong and Shanghai, Careismatic Brands (CBI) is the world’s largest manufacturer of medical scrubs (uniform apparel). CBI distributes its products through multiple channels including 3rd party retail, wholly owned retail ecommerce sites (http://www.allheart.com/">www.allheart.com), and corporate branded sites (www. http://infinityscrubs.com/">Infinityscrubs.com).

We are looking for a Salesforce Commerce Cloud Developer who is interested in joining a vibrant, fun and cutting-edge organization in our Ahmedabad, India office, to contribute to overall B2C strategy while taking full ownership of designing, engineering, and delivering B2C commerce capabilities across the enterprise.  This individual will work with US colleagues and India tech leads to execute CBI’s B2C strategy from our Ahmedabad, India office.

Job Responsibilities:

• Design and implement multiple ecommerce sites (currently on Magento or Shopify)
• Implement feature enhancements to new and existing sites
• Implement 3^rd party integrations
• Collaborate with technical leaders in both India and US
• Implement best practices as related to SFCC

Qualifications and Skills:

• Certification in Salesforce Commerce Cloud highly preferred
• Prior experience with full lifecycle development in ecommerce environment using SFCC
• Prior experience integrating to ecommerce system components (e.g. CMS, DAM, PIM, OMS, and ERP)
• Excellent written and verbal communication skills
• Ability to work effectively with non-technical personnel
• Years of Related Professional Experience: 3
• Bachelor's Degree in computer science or similar degrees
• 3 years’ experience in implementing Salesforce Commerce Cloud B2C (Demandware) solutions
• 3 years hands-on experience in web technologies including: HTML, CSS, JavaScript, JSON, AJAX, JQuery, Bootstrap, MVC, web analytics, XML, web services (SOAP/REST), and open source packages/libraries 
• Experience with Salesforce Commerce Cloud B2C Storefront Reference Architecture (SFRA)
• Experience source control and collaboration tools such as AzureDevOps, Jira, Confluence, and git
• Experience with web frameworks, interactive web development, responsive web design
• Experience with site speed optimization

• Own end-to-end Software project/program delivery, including Project plan, schedule, execution/monitoring working with SW engineers globally.

  • Work in close collaboration with Program managers, Project Leads & Architects to achieve tactical project goals & balance strategic Software organization goals.
  • Good knowledge of Java preferably Angular.
  • Work closely with Software development teams spread globally, playing a leadership role in Software development process across products.
  • Identify project risks, control them, and manage regular communication to stakeholders, ensuring thoroughness in dealing with the details.
  • Be a change agent. Drive agility in organization & demonstrate sense of urgency.

  Continuously reviews program progress, proactively identify risks and collaboratively develops and drives risk mitigation efforts.

  • Interacts frequently with all levels of internal management as well as across functions and business units.
  • Participates in interactions with customers and regulators concerning product design, systems, and processes.
  • Identifies and manages continuous improvement projects that may span multiple sections or departments with the objective of achieving quality, reliability, and cost improvements.
  • Develops long term plans for product development proposals.
  • Continuous improvement and simplification for efficient delivery.
  • Highly experienced in SDLC implementation
  • Demonstrated facilitation and negotiation skills in driving closure on product/program-related decisions/issues
  • Strong visualization & reporting skills using latest & greatest project management & reporting tools
  • Strong presentation skills and having had the exposure to reporting out project status to senior management.

  Excellent interpersonal/communication/influencing/negotiation skills required

  • Effective communication with customer.

   

  Notice Period :Immediate (0-15 days

• Attract first-rate talent and ensure lasting and successful placements aligned to client requirements
• Responsible for end to end selection process – sourcing, screening, interview coordination, back ground verification etc. in accordance with Anther recruitment strategy
• Understand client company, competitors, market place
• Client management – understand the client mindset, nuances of the requirement, coordination across all stages of recruitment while creating a positive rapport with the client stake holders.
• Map requirement, role criteria, define position description, skill specification
• Locate, identify and track potential candidates through the use of Job-Boards, social media, user groups/associations, candidate referrals, networking, etc
• Create detailed candidate profile summaries for each candidate presented
• Candidate Experience – ensure that all candidates are well informed on all aspects of the position proposed and are prepared adequately before every interview. Hand hold candidates through offer, on boarding and settling in period at the client Organisation
• Build network of candidates and develop creative, cost-effective sourcing strategies to accommodate for current and future client demands