UX Product Designer (B2C, Tier-1, GB04),

Job Title: Coordinator – Customer Care (US Voice Process)

Experience: 1 – 4 Years

Batch Start Date: 20th October 2025

Job Responsibilities

• Handle loan-related customer inquiries over toll-free numbers (pre-foreclosure to delinquent accounts).
• Follow up with customers when payment commitments are not met.
• Accurately log borrower contacts into the loan servicing system.
• Provide long-term resolutions to resolve delinquency.
• Use autodialing systems effectively to maximize contact ratios.
• Ensure daily prescribed contact targets are met.
• Stay familiar with customer relations functions and services offered.
• Perform other duties as assigned by the department manager.

Education & Experience

• Strong customer service and communication skills (English fluency required).
• Graduate preferred; Undergraduates must have at least 6 months call center experience.
• Prior knowledge of mortgage loan servicing is desirable but not mandatory.
• Minimum 1 year of international voice process experience.

Work Schedule / Requirements

• Must be willing to work in US shift timings.
• Immediate joiners preferred.

Nice to Have

• More than 1 year of international voice process experience.
• Good understanding of KPI’s & KRA’s in a call center.
• Strong interpersonal and customer-handling skills.

Compensation & Benefits

• Attractive variable pay – employees have earned on average ₹20,000/month last year.
• This is not a Sales, Collection, Marketing, or Insurance process – variable pay is purely based on individual performance.

Job Title: Software Dev Engineer I

Location: Bangalore

Duration: 8 Months    

Job Type: Contract      

Work Type: Onsite 

 Job Description: 

The top 3 responsibilities:

·        Understand complex architecture and business problems to come up with extensible solutions.

·        Write high quality code that are modular, functional and testable.

·        Communicate, collaborate and work effectively in a global environment.

·         

Leadership Principles:

·        Ownership

·        Bias for Action

·        Deliver Results

·         

Mandatory Requirements:

·        1+ years of non-internship professional software development experience

·        Experience programming with at least one software programming language

·        Good understanding of OOPs programming

·         

Education or Certification:

·        Bachelors in CS, IT or BSC in CS

 Notice: Immediate Joiners only

Shift timings: 9 AM- 6 PM IST some flexibility will be required after 6 PM IST

Location: Bangalore

Relevant Exp: 2+ years

About JustCall-

JustCall is a VC backed, award winning anytime, anywhere, any device phone system for sales and support teams.  Trusted by 6000 customers globally including Domino’s, Google, Walmart, Jaguar, Cloud Kitchens, AIG. It takes seconds to get phone numbers in 70 countries and start making or receiving calls. Companies around the globe use JustCall to build stronger relationships with their customers and change the way they do business

About Role & You :-

• Should be Passionate about SEO and its contribution in growing a business

• Have 2 years of experience in handling end-to-end SEO for a brand or clients

• Ability to operate individually and with a team

• In-depth expertise in configuring & managing all aspects of Google Analytics & Google Tag Manager

• In-depth expertise in utilizing tools across technical audit, on-page, keyword research, content analysis, rank tracking & link building

• Ability to partner with Content Marketing team to develop content strategies for search opportunity, keyword analysis, and audience intent

• Ability to communicate effectively with various teams, internal & external stakeholders about the strategy, on-going execution & reporting of key metrics

• Ability to operate with minimal supervision

• Ability to keep a keen eye on competition & industry

• Ability to work with external vendors from a content & link building perspective

• Build relationships with publishers relevant to our business 

• Proven experience in B2B or SAAS or E-commerce or Agency would be an added advantage

• Knowledge in conversion, and online customer acquisition

• Keep abreast of SEO trends, algorithm updates, and best practices

• Working with various departments to coordinate and develop digital CRM solutions including bespoke in-house software
• Writing clean, manageable code and maintaining proper documentation
• Collaborating with cross-functional teams to define, design, and deliver new features
• Meeting tight deadlines

What you need to have:

• Minimum 2 years of hands-on experience
• Excellent command over Data Structures and Algorithms
• Strong problem solving and analytical skills
• Knowledge of benchmarking and optimization
• Security mindedness in development practices
• Ability to work independently in small teams    

• Analyzing data with respect to Stock wastage/Inventory Holding Period
• Analyzing sales SKU/Customer wise and also analyzing division wise overheads/costs
• Being a part of and contributing towards Financial Planning & Analysis, Financial Modeling and Financial forecasting/AOP
• Analyzing financial data and creating financial models for decision support
• Developing trends and projections for the organization’s finances
• Monitoring cash flow and thus recommending steps towards achieving optimization of costs
• Overseeing periodic financial reports and thus ensuring that the reported results comply with the financial reporting standards or the generally accepted accounting principles
• Ensuring compliances of International Export, FOREX and also compliances/modeling of unsecured funding
• Establishing internal controls and guidelines for accounting transactions and budget preparation
• Being responsible for overall managing and supporting the company's consolidations and closing activities on-time and accurately
• Being a part of Internal Audits
• Ensuring compliance of Government rules and relevant laws & regulations
• Updating and maintaining relevant confidential financial data and reporting the same to the management in regular intervals

Desired Candidate Profile

• BCom graduate
• Relevant work experience of 4-7 years in finance
• Excellent knowledge in Finance Taxation, Auditing, Accounting and Tally
• Excellent communication and reporting skills
• Proficiency in advanced MS Excel
• Attention to details and accuracy is a must

Job Description:

We are looking for a candidate with 5-8 years of experience in Agile methodologies like SCRUM, XP, Kanban, SAFe and fluid, along with in-depth knowledge of agile values, design thinking, customer value, product management, etc. with strong experience in Agile transformations from design to implementation.

Responsibilities:
- Preparing monthly project status updates and capital forecasts per established processes
- Disrupting and improving the way teams work by increasing organizational agility to produce dramatically better outcomes
- Preparing and conducting periodic project status reports to update teams and executive management regularly on progress, risks, and issues
- Understanding break down of backlog into tasks, defining effort (as complexity), and estimating initial remaining hours
- Designing an optimal system by meeting project requirements while maximizing characteristics such as scalability, security, reliability, durability, and cost-effectiveness
- Facilitating the process for building up multiple products parallel and doing continuous integration

- Focusing on customer values, coaching teams to embrace the right mindset in ways of working (cadence, ceremonies, tools), and on-boarding new teams with the setup of working processes

- Anticipating and identifying impediments (systematic, behavioral, etc.) and working with

the right team members to resolve them

- Monitoring the team's outcomes and dynamics while assisting them in improving team performance and agile maturity

Required Skills:
- Experience with Jira or any other Agile project management tool
- Good understanding of Agile development processes
- Strong working knowledge of technical engineering best practices including test-driven development, continuous integration, DevOps

- Good Documentation and Reporting Skills
- Good Analytical and Problem-solving skills

- Good Communication skills

- Strong Decision-making skills

Note: Certification in CSM, PSM or related field will be an added plus

Perks and Benefits 

Medical Insurance and other perks.

Required:

- Strong background in, and at least 3+ years of working in tooling or QA automation

- Thorough understanding of SDLC, specifically automated QA processes in agile development environments

- Experience in writing, executing and monitoring automated test suites using a variety of technologies

- Proficient with bug tracking and test management toolsets to support development processes

- Strong working knowledge of testing fundamentals such as TDD & BDD

- Proficient working with relational databases such as MySQL & PostreSQL

- Some knowledge of Unix/Linux

Desired Skills:

- Building test infrastructures using containerization technologies such as Docker and working within continuous

delivery / continuous release pipeline processes

- Testing enterprise applications deployed to cloud environments such as Google Cloud Platform

- Experience mentoring QA staff and end users on quality objectives and testing processes

- Understanding of coding enterprise applications within Java, PHP, and other languages

- Understanding of NoSQL database technologies such as MongoDB or DynamoDB

- Degree level qualifications in a technical related subject

- Proactive 'self-starter' attitude

- Lifelong learner - thrives from developing and sharing knowledge