US IT Recruiter

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

BUSINESS DEVELOPMENT JD￾Experience: 3yrs- 5yrs

Education: MBA+B Pharma

Skills: Excellent communication skills 2)- Should be from Pharma/Life sciences industry. 3)- Minimu

m of 2-3 years’ experience in BD 4)-Should have some kind of International Exposure 5)- Should have 

managed RFI and RFP's.

Description:

New Business Development Manager, technology products, Americas, Europe, Africa, and Rest of the 

World. As a Technology products Business Development Manager reporting to regional sales leads, y

ou will have the unique opportunity to manage and develop a practice with a high-performing team of 

experienced business professionals and entrepreneurs.

You will play a key role in shaping the company's future and have an impact on the market by introd

ucing new clients to Freyr.

Responsibilities include full-cycle sales, including target identification, securing and managing client 

meetings, listening and understanding client needs, addressing client concerns/objections, defining o

pportunities, proposing solutions, negotiating, obtaining SOWs, and closing the deal.

Job Description: 

• Engage with the new business development team and regional leadership team to understand 

areas of focus and growth 

• Identify, evaluate and prioritize prospective customer segments 

• Identify and communicate new opportunities beyond what is already chartered 

• Develop, prioritize and execute customer outreach programs, including cold outreach, email 

marketing, and social media outreach 

• Identifying and cultivating business opportunities, responding to customer requirements, and 

helping craft insightful, high-quality solutions to solve complex business challenges. 

• Designing and implementing account strategies and coordinating with internal teams to deliv

er sustainable and profitable growth for new clients and existing key accounts.

• Driving the execution of strategic account plans and coordinating internal teams to achieve re

venue growth and profitability targets. 

• Managing assigned accounts to generate both incremental and repeatable annual business

• Initiate and manage RFI and RFP process and negotiate terms for all account programs and p

rojects 

• Collaborating with Executives and SMEs to maximize account coverage 

• Maintaining a knowledgeable understanding of changing regulatory guidelines and mandates 

affecting the industry community 

• Collaborating with team members to win deals through effective team-selling (contribution or 

lead role based on the type of opportunity) - Activities include meeting preparation, meeting f

ollow-ups, proposal development, and closing activities. 

Requirements: 

• Working experience within the Life Science Industry for at least 2-3 years and have worked for 

a consultancy firm/CRO/Service provider. 

• Understanding the pharma life cycle, product life cycle, and where software complements the 

process at different levels.

• Understanding of the software industry and market access strategies. 

• Excellent networking skills with a proven track record in winning new clients and keeping your 

relationships with them alive. 

• Demonstrated track record of success working with senior-level management in a fast-paced 

growth environment is essential 

• Strong written and verbal English skills, quality-oriented proposal writing, and proposal manag

ement experience 

• Ambitious, driven, and self-motivated personality adaptable to a fast-paced high volume, and 

high-velocity sales organization 

• Healthy competitive nature and jump at the chance to pursue new business opportunities

. 

• Ability to translate complex topics into simple terms and lay them out for various stakeholder

s. 

• Effective communication/presentation skills can get your message across clearly, but you are 

also a good conversationalist and a great listener. 

• Strong interpersonal skills and cultural awareness, and with the ability to manage, influence, a

nd collaborate with staff and colleagues at all levels

AEM Sites Developer

Pattem Digital Technologies is looking for a highly effective Adobe Experience manager(AEM) Developer to join our team. This person will utilize best practices and methodologies to design and implement the best solution for our clients. This key member of our team contributes to the entire software development lifecycle including analysis, requirement specification, use case and data modeling, technical design, development, testing, and implementation. This individual will be focused on delivering assigned tasks and/or specific tracks of the solution on time, escalating issues when appropriate as well as educating and leading others in the form of code reviews, workshops, and documentation.

Know your work :

• Build and maintain solutions for AEM (Sites, Assets). 
• Work in Agile Methodology - be part of Sprint Ceremonies, provide accurate estimates for assigned development Stories & deliver on time. 
• Follow Best and Recommended Practices while implementing solutions. 
• Ensure Code Quality, Readability, Maintainability and Security. 
• Coordinate with multiple teams (Ex: UI/QA) for any dependencies. 
• Write JUnit Test Cases for Unit Testing 
• Communicate with customer teams on requirements effectively. 
• Manage customer expectations of response time and issue resolution 
• Troubleshoot and reproduce the technical problems reported by customers and define workarounds. 
• Create and integrate content-driven applications on top of the AEM platform, and integrate with other systems.
• The AEM Developer provides technical leadership with a focus on CMS solutions. This Includes planning, guiding the design, estimation, user interface, people management, issue resolution and quality assurance. 
• Collaborate across disciplines and use their in-depth knowledge of AEM technology to help deliver business solutions for our clients.

What you need to apply :

• Good understanding of UI technologies like JQuery, Java Script, HTML 5, CSS. 
• Good understanding of backend technologies like Java EE, Servlets, JSP, Tag libraries, and JSTL skills, combined with a good understanding of Enterprise Java frameworks such as Spring, Spring Boot and Hibernate.
• Good understanding of CI/CD tools like Maven, Jenkins. 
• Good understanding of Code Quality and Security tools like SONAR. 
• Good understanding of Touch UI, Sightly (HTL) and Sling Models.
• Good understanding of AEM Backend Development like Sling Servlets, OSGi Components and JCR Queries. 
• Solid experience in problem analysis and resolution of technical problems.
• Ability to handle clients professionally during all interfaces. 
• Ability to work in extended hours to overlap with North America timings. 
• Strong written and verbal communication skills. 
• Minimum 3+ years of experience in AEM.
• 3-4 years of experience in CMS implementations with Adobe Experience manager(AEM).
• Hands-on work experience on Adobe 6.x versions.
• Knowledge in AEM foundational concepts, including the CRX repository, the AEM platform, the use of core frameworks such as Apache Sling and Apache Felix. 
• Knowledge on latest AEM features.

• Diploma / ITI in Electrical or Electronics .
• Strong knowledge of UPS systems (0.5kVA to 10kVA+), static switches, batteries, and power electronics.
• Ability to read and understand electrical drawings, wiring diagrams, and schematics.
• Hands-on experience with multimeters, oscilloscopes, and load testing equipment.
• Good troubleshooting, analytical, and problem-solving skills.
• Experience with brands like APC, Eaton, Emerson, Delta, Vertiv, or Luminous will be an advantage.
• Strong customer service orientation and communication skills.
• Willingness to travel for local on-site support and emergency calls.

We are seeking an experienced UI Developer with a strong background in Next.js to join our dynamic development team. The ideal candidate will have a deep understanding of front-end technologies, particularly React and Next.js, and will be responsible for creating high-performance, user-centric web applications. If you're passionate about building intuitive, scalable, and responsive UI components, we'd love to meet you!

Key Responsibilities:

Design and develop responsive and visually appealing user interfaces using Next.js, React, HTML5, CSS3, and JavaScript.

Collaborate closely with designers, product managers, and back-end developers to implement and refine user experiences.

Build reusable components and front-end libraries for future use.

Optimize web applications for maximum speed and scalability.

Write clean, maintainable, and efficient code while adhering to best practices.

Stay up to date with the latest trends, tools, and techniques in web development.

Troubleshoot and debug application issues.

Ensure cross-browser and cross-device compatibility.

Participate in code reviews and mentor junior developers.

Skills & Qualifications:

Experience: 5–8 years of hands-on experience in front-end development with a focus on Next.js.

Proficiency in Front-End Technologies:

Strong knowledge of Next.js, React.js, and other JavaScript libraries and frameworks.

Expertise in HTML5, CSS3, and JavaScript (ES6+).

Familiarity with TypeScript is a plus.

Experience in building responsive, cross-browser compatible websites.

Familiarity with RESTful APIs and integration with back-end systems.

Knowledge of modern web development practices like Webpack, Babel, CSS preprocessors (Sass/SCSS), etc.

Understanding of web performance optimization techniques.

Experience with version control systems such as Git.

Familiarity with agile development methodologies.

We are looking for an innovative and dedicated technical manager who can own the responsibility of the team to increase the efficiency of overall project execution. The role includes working towards designing and deploying customer-specific solutions, guiding the team, and getting the projects executed in a timely manner with measurable outputs.

Successful tech managers should make sure that he/she is technically updated and help the team by giving appropriate solutions to customers.

Responsibilities: 

• Good knowledge of IT Infrastructure, servers, storage, networking, virtualization, HCI, and AWS (basic functionalities).
• Must have experience in Data Center Infrastructure management.
• Sound knowledge of backup, security, and compliance with different industry verticals while implementing infra projects.
• End to end Project management experience.
• Ability to manage and guide the team towards the successful completion of projects.
• Excellent internal personal skills.
• Excellent spoken and written communication.
• Must have a calm mind to understand problems and critically think about the given problems.
• Should have the knack to tackle customer queries and interact on ongoing projects.
• Must be adaptable to new technologies, ideas, and fresh processes of managing IT and deploying solutions to customers.
• Must have soft skills that are essential for customer engagement, and team handling.
• Report to management on the progress of different projects. Solutions and ongoing technical requirements of the customer.

Requirements and Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• Minimum of 6+ years experience in the Information Technology field
• Minimum of 3+ years experience in management
• Ability to work in a high-pressure, deadline-driven environment
• Exceptional communication and reporting skills
• Solid working knowledge in all required computer infrastructure and data center environments.
• Outstanding leadership skills and ability to delegate responsibilities effectively

Nice to Have

• MBA or Master’s degree preferred

Role and responsibilities:

• Develop recruitment goals and objectives.
• Develop sustainable recruiting strategy based on our goals and needs.
• Source passive candidates
• Search resume databases for the most fit candidates
• Communicate with Hiring Managers
• Determine the effectiveness and success of current recruiting plans and strategies.
• Write and proofread job descriptions.
• Recommend new sources for active and passive candidate recruiting.
• Build talent networks to find qualified active and passive candidates.
• Use multi-channel approach to recruit.
• Evaluate which sources bring best candidates.
• Identify key recruiting KPIs.
• Plan and implement a Recruitment Marketing and Employer Branding strategy to attract high quality applicants.
• Review applicants to evaluate if they meet the position requirements.
• Interview candidates following company's rules and regulations.
• Adhere to laws, rules, and regulations.
• Adhere to personal data privacy regulations.
• Responsible for end-to-end recruitment activities.
• Responsible for hiring decisions Offer Negotiation / DOJ negotiations / Notice period Negotiations with candidates.
• Rich experience in technical/Non-technical hiring across all levels (junior, middle & senior)

Job Responsibilities:
• Design test plans, procedures, scenarios, and scripts to accurately assess new products or software updates according to customer requirements and company policies.
• Develop testing protocol for various aspects, such as usability, database impact, error and bug finding, regression testing, and implementation scenarios.
• Identify, analyse and create detailed records of problems that appear during testing, such as software defects, bugs, functionality issues, and output errors, and work directly with software developers to find solutions and develop retesting procedures.
• Track problems, resolutions, and bug fixes throughout testing and create a comprehensive database of defects and successful mitigation techniques.
• Create detailed, step-by-step documentation of test procedures for each phase or project as needed to ensure replicability, compliance with standards, and growth of company knowledge base.
• Provide frequent feedback to developers, including recommendations for improvements, evaluation of problems, potential solutions, and discussion of further test requirements.
• Design and implement automated testing tools when possible, and update tools as needed to ensure currency and accuracy.


Job Skills Required
• Experience in Automated and Manual QA Processes (Bug tacking/reporting, root-cause analysis, documentation...)
• Experience with Java, Git Source control, Selenium, Appium
• Experience with Web and Mobile testing frameworks/tools such as selenium, appium and selendroid on native and hybrid Android apps.
• Experience with designing and developing web and mobile test automation solutions on a framework level from scratch
• Experience with build tools, test harness and reporting tools such as Maven, Gradle, TestNG, JUnit, Extent report, Allure report
• Experience with debugging, troubleshooting android apps.
Familiarity with CICD pipeline will be an added advantage with the tools such as Travis CI, Circle CI


• Excellent time-management skills and commitment to meet deadlines.

Qualifications Required:
• Bachelor’s degree in engineering, information technology, computer science, or similar field
• Minimum 3 years of relevant work experience