Senior Relationship Manager

About MyOperator

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

Job Overview

We are seeking a Performance Marketing Executive with a strong analytical mindset and expertise in email and WhatsApp marketing to drive lead generation, user engagement, and customer retention for our SaaS products. The ideal candidate should have a minimum of 3 years of experience in performance marketing and come from an engineering background to ensure a data-driven approach to campaign execution and optimization.

Key Responsibilities

Email & WhatsApp Campaign Management

• Plan, execute, and optimize email and WhatsApp campaigns for lead generation, acquisition, and retention.
• Set up and manage automated drip campaigns based on customer segments and lifecycle stages.
• Utilize tools like Aisensy, MyOperator WhatsApp, Zoho Campaigns, Zoho Marketing Automation, and Mixpanel to drive impactful campaigns.

Webinar Promotions

• Plan and promote webinars to drive user engagement.
• Set up automated email and WhatsApp notifications to maximize registrations and attendance.
• Track and analyze webinar performance metrics and follow-up engagement.

Data Analysis & Insights

• Leverage advanced Excel (VLOOKUP, pivot tables, etc.) to analyze campaign performance and extract actionable insights.
• Monitor and optimize key metrics, including open rates, CTRs, conversions, and ROI.
• Generate performance reports and dashboards for continuous optimization.

CRM & Tool Integration

• Integrate marketing automation tools with Zoho CRM for effective lead management.
• Maintain segmented customer databases for personalized communication and targeting.

Paid Ads Management

• Plan, execute, and optimize Facebook and Google Ads to complement email and WhatsApp campaigns.
• Conduct A/B testing, audience segmentation, and budget optimization for maximum impact.

Campaign Tracking & Analytics

• Utilize Google Analytics, Google Search Console, and tracking tools to monitor user behavior and campaign effectiveness.
• Implement UTM parameters and other tracking mechanisms for accurate performance measurement.
• Use data-driven insights to refine marketing strategies and maximize ROI.

Collaboration & Innovation

• Work closely with content, design, and product teams to create engaging marketing assets.
• Stay updated on the latest SaaS marketing trends, tools, and techniques.
• Experiment with new marketing strategies and automation tools to enhance campaign effectiveness.

Required Skills & Qualifications

• Minimum 3 years of experience in performance marketing for SaaS products.
• Educational Background: Bachelor's degree in Engineering (any stream).
• Expertise in email and WhatsApp marketing campaigns with tools like Aisensy, MyOperator WhatsApp, Zoho Campaigns, Zoho Marketing Automation, and Mixpanel.
• Proficiency in Zoho CRM and its integration capabilities.
• Strong data analysis skills with advanced Excel (VLOOKUP, pivot tables, etc.).
• Hands-on experience with Facebook and Google Ads campaign management.
• Advanced knowledge of Google Analytics, Google Search Console, and campaign tracking tools.
• Strong analytical mindset with a data-driven approach to marketing.
• Excellent communication, problem-solving, and organizational skills.

Why Join Us?

• Work from Home (WFH) with a flexible and collaborative work environment.
• Be a part of a fast-growing SaaS company focused on innovation and cutting-edge technology.
• Work in a dynamic and high-impact role with opportunities for growth.

Competitive salary, professional development opportunities, and a vibrant work culture.

Required Qualifications, Capabilities, And Skills: 

• 7+years of experience as Lead Full-stack engineer with hands-on in Python to build complex web applications backed by RDBMS, Snowflake or NoSQL database. 
• Good understanding / implementation experience in unit test automation using Junit, JMock or TestNG 
• Experience with frameworks like ReactJS, Python Flask and designing Microservices / event-driven architecture. 
• Experience with cloud (AWS or Azure) and running the development of cloud-based applications and development of APIs, web services. 
• Experience with Git, Azure Devops and Git flow for code lifecycle management 
• Solid experience in Designing, Development and Maintenance of Scalable, Distributed applications. 
• Understanding of software engineering concepts and formal applied experience of OO and functional programming paradigms 
• Hands-on practical experience in system design, application development, testing, and operational stability 
• Hands-on experience with CI/CD deployment pipelines. 
• Experience working and managing Agile / Scrum development cycles. 
• Ability to communicated ideas / architecture and get consensus from the relevant collaborators. 
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages. 
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• Must Have Skills : The candidate should be experience in Python with React JS 

About Us:

Developed in formal collaboration with the University of Cambridge in May 2000 HeyMath! is an Ed-Tech company whose mission is to Raise the Game in Maths for school systems around the world. We do this using technology to deliver engaging teaching methodologies and personalised learning paths for students. HeyMath! has been successfully adopted by CBSE schools since 2004 with positive outcomes for the entire ecosystem.

Check us out at www.heymath.com

We plan to work mainly from home in 2022 and the virtual office atmosphere is collegiate, informal and friendly, with small high-impact teams making a difference to customers.

What we are looking for:

Have at least one well-performing mobile application project to be shared and/or commercial experience in mobile development

Have knowledge on building beautiful UIs Familiar with networking and third party packages,

Have experience using APIs to integrate mobile applications with server-side systems Have experience with reactive programming or willingness to learn it,

Have basic knowledge about BLoC/Cubit

Have knowledge of Dart,

Familiar with continuous integration tools

Familiar with code version control like git

Familiar with modern software development practices and tools

• Responding to customers in a timely manner
• Monitoring, tracking and reporting on feedback and online reviews
• Organizing and managing events to boost brand awareness
• Managing customer queries and grievances via call, email, and/or other mediums such as Zoko (WhatsApp integration platform)
• Gathering, analyzing and reporting customer satisfaction and feedback to management
• Proactively reaching out to consumers who have given positive feedback but not ordered offering discount codes/incentives to induce the purchase
• Building a community on WhatsApp/ telegram/ FB/ other consumers who are willing to be part of such a group
• Liaising with micro and macro influencers to generate clutter-breaking content for the brand - reels, stories, posts, etc
• Liaising with the PR team to build the brand and increasing awareness using brand evangelists
• Co-ordinating with the brand ambassador team once we get one on board
• Liaising and co-ordinating with agencies as part of the regular branding and marketing initiatives
• Building relationships with customers, industry professionals and journalists
• Staying up-to-date with digital technology trends

Desired Candidate Profile

• Ability to identify issues in the existing system and processes and come up with innovative solutions
• A heavy focus on details
• Strong people connection
• Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
• Ability to build long term relationships with potential customers
• Entrepreneurial ownership    

Company description:

We are a startup company based out of Mohali developing mobile and web applications that changes the way people use technology. We invite you to join us in helping people.

Top Reasons to Work with Us:

• We're a small, fast-paced growing team tackling huge new challenges every day.
• Learning new concepts while working with intellectual and exceptionally talented team
• Friendly and high growth work environment
• Competitive compensation

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Requirements

• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• BSc in Design, Computer Science or relevant field

• 5 to 8 years of hands on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA 
• 5 plus years of experience in the design, development, and implementation of programming code
• Experience in database development
• VBA - Should have good experience in developing efficient logic/algorithms using VBA
• Solid understanding of SDLC concepts 
• Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
• Must be good at all excel features and excel formulas 
• Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
• Work both independently and as part of a team 
• Experience in requirements gathering, effort estimate, designing and implementation and creating mock-up screens 
• Experience in databases like MS SQL Server (2005 to 2012,2014), MySQL and MS Access 
• Must have strong database concepts and DB designing skills 
• SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates 
• Experience in writing Stored procedures, Triggers and T-SQL
• Nice to have programming knowledge in C# 

• VBA, SQL 

• Strong analytical and problem-solving skills 
• Excellent interpersonal and communication skills 
• Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance 
• Should be able to work independently 
• Must be Proactive and Self-motivated
• Must have the ability to prioritize the work, execute tasks and meet the deadline without fail 
• Effective time management skills 
• Customer Focus, Willing to learn and self- teach any new technology 
• Strong business and collaboration skills, and responsive to service needs and operational demands.

• Experience in Java Programming with Selenium and Mobile Application (Appium).
• Experience in designing developing data quality automation and executing test plans.
• Experience in CI/CD and developing Test Automation Tools for Data Quality Assessment.
• Familiar with standard Quality Assurance and development tools.

Intro:
Empala is an exciting new fintech launching in Singapore. Empala aims to help workers in the SEA region get access to their pay & helping them save for unexpected expenses. 

Job Description:

As fullstack developer at Empala you will be building and shaping our product. Our current offerings are centered around a React Native app (iOS & Android) with a serverless backend.

Empala is a flat and young organization, meaning every hand has a lasting impact on our product and our culture. You will report directly to the CTO and will in general be working closely with the founders. The job is of course mostly focused on building and maintaining our products, but in a small team you will have to wear a lot of hats, you could get involved in sales, marketing or anything in between, ideally you will see this as a positive thing and a chance to learn more about our users/customers/new areas of work. 

Benefits: 

At Empala we offer a competitive package that will be a mix of salary and employee stock options. We pay ourselves on demand meaning you can get paid for the work you have done when you wish it, be it daily, weekly, monthly or a combination of above. 

Requirements: 

The following requirements are a guideline, if you are missing some points but you are confident that you can master them in a reasonable amount of time there might still be a place for you at Empala. 

Preferred

• React Native 
• Backend tools and frameworks (express or any other, non JS is OK as well) 
• Cloud providers, AWS preferred 
• Git

Other requirements 

• Fluent in english 
• Proactive approach to problem solving 
• A hunger to get stuff done 

Nice to have: 

• Experience with Redux, GraphQL, Typescript, AWS Amplify
• Experience with SCRUM and/or TDD