UI/UX Designer

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Years of experience:2-5 Years
Notice: Immediate -20 Days(Max)
What are we looking for?

• Bachelor's degree in Computer Science or equivalent practical experience.
• 2+ years of testing and automation experience.
• Experience with the following coding languages: Java or Python.
• Experience with test methodologies, writing test plans, creating test cases and debugging.
• Experience in creating test strategy - Functional, Non-Functional, Analytics and automation.

          Hands-on experience for UI automation using Selenium and Appium.

• Automation experience for REST-based web services using Java, TestNG, Maven, HTTPClient, REST assured, etc.
• Good to have load test experience using Jmeter/Gatling/ Any other tool.

Job Description: Implementation Manager / Solution Implementation Lead

(Tech + Customer-Facing Role)

About the Role

We are looking for an Implementation Manager who can bridge the gap between technology, product, and customer success. The ideal candidate should understand APIs, integrations, workflows, and product configurations while also being comfortable interacting with customers, conducting workshops, managing go-lives, and driving adoption.

This role is critical in ensuring smooth onboarding and successful deployment of the platform for Banks, NBFCs, and other enterprise clients.

Key Responsibilities

Customer Implementation & Onboarding

• Lead end-to-end implementation and onboarding for enterprise customers.
• Understand customer workflows, business requirements, and operational challenges.
• Conduct requirement gathering sessions, workshops, and solution walkthroughs.
• Configure product workflows, questionnaires, user journeys, and implementation setups.
• Coordinate pilot launches, UAT, production rollout, and post go-live support.

Technical Coordination

• Work closely with Product, Engineering, and AI teams for integrations and deployment.
• Understand APIs, JSON payloads, webhooks, LOS integrations, and workflow configurations.
• Assist clients with technical discussions around APIs, data flow, and integrations.
• Troubleshoot implementation issues and coordinate resolution across internal teams.
• Track dependencies, timelines, and delivery milestones.

Customer Communication

• Act as the primary implementation SPOC for customers.
• Conduct training sessions for business and operations teams.
• Translate technical concepts into simple business language.
• Provide regular project updates, MOMs, trackers, and escalation management.
• Build strong relationships with client stakeholders across business, operations, and technology teams.

Required Skills & Qualifications

Technical Understanding

• Basic understanding of APIs, integrations, JSON, workflows, and SaaS products.
• Ability to understand and explain technical concepts to non-technical users.
• Familiarity with implementation/project management tools and documentation.

Preferred Background

• 2–6 years of experience in:
• SaaS implementation
• Solution engineering
• Technical account management
• Product implementation
• Experience working with BFSI, FinTech, NBFCs, or enterprise SaaS is preferred.

Ideal Candidate Profile

• Tech-savvy but business-oriented.
• Can coordinate between customers and engineering teams effectively.
• Strong ownership mindset.
• Structured and process-driven.
• Comfortable traveling for client meetings/go-lives if required.
• Able to manage ambiguity in fast-growing startup environments.

                                       Job Description

Skills Required For Android Developer:-

Typical day-to-day duties and in-demand skill sets for mobile application developers include:

• Must have Knowledge of object-oriented programming languages such as Java, C and C++.
• Good knowledge of Android SDK, different versions of Android, and how to deal with different screen.
• Having Good knowledge of Android Studio.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Solid understanding of the full mobile development life cycle.
• Work on bug fixing and improving application performance.
• Candidate should be self motivated.
• Self Confident and Enthusiastic.

Selection Process:-

1. Firstround of Interview – MCQ Written test (based on Syllabus & basic Aptitude) – 1 
2. Secondround of Interview – HR and Technical 
3. Thirdround of interview – Practical interview based on candidates interested 

Remuneration and terms:-

1. Company provides joining letter and agreement with terms here at time of joining of Candidate.
2. Incrementwill be given after one year of job 
3. Companyprovide 12 paid leaves per 
4. Working days –Monday to Saturday.
5. Timing– 

Monday-Friday : 9:30 AMto 6:30 PM, 45 minutes launch, 15Min Tea break

Saturday: 9:30 AMto 1:30 PM

Alternative Saturday Activity.

HR Manager

Bhoomi Vaghani

Beetonz Infotech

Website:- http://beetonz.com

About Us

At Digilytics™, we build and deliver easy to use AI products to the secured lending and consumer industry sectors. In an ever-crowded world of clever technology solutions looking for a problem to solve, our solutions start with a keen understanding of what creates and what destroys value in our clients’ business.

Founded by Arindom Basu (Founding member of Infosys Consulting), the leadership of Digilytics™ is deeply rooted in leveraging disruptive technology to drive profitable business growth. With over 50 years of combined experience in technology-enabled change, the Digilytics™ leadership is focused on building a values-first firm that will stand the test of time.

We are currently focused on developing a product, Revel FS, to revolutionise loan origination for mortgages and secured lending. We are also developing a second product, Revel CI, focused on improving trade (secondary) sales to consumer industry clients like auto and FMCG players.

The leadership strongly believes in the ethos of enabling intelligence across the organization. Digiliytics AI is headquartered in London, with a presence across India.

Website: http://www.digilytics.ai">www.digilytics.ai

• Know about our product
  • https://www.digilytics.ai/RevEL/Digilytics">Digilytics RelEL
  • https://www.digilytics.ai/RevUP/">Digilytics RelUP
• What's it like working at Digilytics https://www.digilytics.ai/about-us.html">https://www.digilytics.ai/about-us.html
• Digilytics featured in Forbes: https://bit.ly/3zDQc4z">https://bit.ly/3zDQc4z

 Responsibilities

• Experience with Azure services (Virtual machines, Containers, Databases, Security/Firewall, Function Apps etc)
• Hands-on experience on Kubernetes/Docker/helm.
• Deployment of java Builds & administration/configuration of Nginx/Reverse Proxy, Load balancer, Ms-SQL, Github, Disaster Recovery,
• Linux – Must have basic knowledge- User creation/deletion, ACL, LVM etc.
• CI/CD - Azure DevOps or any other automation tool like Terraform, Jenkins etc.
• Experience with SharePoint and O365 administration
• Azure/Kubernetes certification will be preferred.
• Microsoft Partnership experience is good to have. 
• Excellent understanding of required technologies
• Good interpersonal skills and the ability to communicate ideas clearly at all levels
• Ability to work in unfamiliar business areas and to use your skills to create solutions
• Ability to both work in and lead a team and to deliver and accept peer review
• Flexible approach to working environment and hours to meet the needs of the business and clients

Must Haves:

• Hands-on experience on Kubernetes/Docker/helm.
• Experience on Azure/Aws or any other cloud provider.
• Linux & CI/CD tools knowledge.

Experience & Education:

• A start up mindset with proven experience working in both smaller and larger organizations having multicultural exposure
• Between 4-9 years of experience working closely with the relevant technologies, and developing world-class software and solutions
• Domain and industry experience by serving customers in one or more of these industries - Financial Services, Professional Services, other Retail Consumer Services
• A bachelor's degree, or equivalent, in Software Engineering and Computer Science

• ReactJS
• AngularJS HTML/
• CSS
• Javascript/jQuery
• AWS Knowledge
• Microservices and Nanoservices along with a monolith.

• If you want to work on a high scale production grade mission-critical app in a fun, relaxed
• and sometimes crazy environment
• Opportunity to work in the region's ONLY AWS Certified Advanced consulting partner with a
• chance to get trained by AWS solution architects and get certified.

Key Responsibilities

• Lead and inspire high-performing engineering teams to build and scale highly reliable, secure and responsive architecture for all LoveLocal products

• Build highly Scalable platforms using Python, ReactJS, NodeJS, Kafka, Distributed Caching, SQL and No SQL Databases

• Take full ownership of the people related aspects of the Engineering team engagement, recruiting, retention, compensation, promotions, individual performance management and organizational structure

• Should be actively involved in hunting and recruiting new talent

• Manage the engineering pipeline at all levels from planning the product implementation with the developers, distributing and managing work of the engineering team and ensure code quality across products and services

• Should continuously plan and build for increasing scale of the product and ensure full hygiene of the tech infrastructure and code sanity

• Should be the primary point of contact of functional heads for all tech dependencies

• Take ownership of overall tech budget, reviewing expenses and planning for future costs

• Work closely with CTO and Product Head on the Tech roadmap of the organisation

• Become an integral part of the core team and be strongly aligned with the mission and values of the company

Main Qualifications

• 8+ years of experience in Software Development with end-end implementation of products (Preferably in a product driven organisation)

• Minimum 3 years of experience leading a team of at least 15 developers, either as an EM or a Tech Lead

• Should have worked in a well scaled and fast paced working environment (Startups beyond Series B or a major tech organisation)

• Comfortable handling multiple competing priorities in a fast-paced environment.

• Well versed with cloud computing and infrastructure management AWS / GCP

• Has worked extensively on designing and implementing Microservices architecture

• Should have experience working with NoSQL data stores such as MongoDb, Cassandra, HBase, DynamoDB, etc.

• Should have experience working with Big Data streaming services such as Kinesis, Kafka, RabbitMQ etc

• Should be highly skilled in Python and have solid exposure to JavaScript

• Should have solid exposure to Web development and have had familiarity working with Android and IOS engineers

• Excellent understanding of software engineering practices and Design Patterns

• A Bachelors or Masters in Computer Science or equivalent engineering degree from top engineering institutes. 

Desired skills

• Knowledge of UI development (UI Kit, App Life Cycle, View Controller life cycle, Storyboards, Auto layout)
• Basic and Advanced concepts of Swift (for e.g., generics, KVO, etc.)
• Minimum 1 year experience in Swift.
• Implementation details of complex features (e.g., push notifications, Analytics integration, accessibility, features of health kit, deep-linking, etc.)
• MVC, MVVM, VIPER design patterns and other patterns used in iOS
• Apple UI guidelines, Guidelines/process to submit app to the App Store

Personal attributes

• Good communication skills.